MP3 newbie - MuVo N200 Micro prob

Hello. I'm new to MP3 players and got my N200 Micro at the weekend. When I first listened to the radio, that was fine, I could scroll through the other settings, and I copied some tracks straight from my CD player using line out without problem. However, despite setting up the software and disconnecting the N200 as instructed, tracks transferred from my pc don't copy properly - they stick at 0.00... and when I listen, I just hear clicking.
The really worrying thing is that I've now lost all the functions - scroll doesn't work - and player won't even turn off unless I remove the battery!
I've only used this once - for about hour - and I followed the instructions so I'm at a loss to know what's gone wrong. Have I got a duff machine? Is there something I can do, or should I get a refund?
Help!
ChrisC

Thanks for the suggestion. Despite getting a message saying I already have this version, I've reloaded from the fw update link posted on this site. All I'm getting is the MuVo blue screen for approx minute and now the display reads 00.00.00 EN002 MP3 - pressing Scroll doesn't call up any options, eg Radio, and I still can't turn it off other than by removing the battery.
I'd be v grateful if you can suggest anything - otherwise I'll be asking Amazon for a refund PDQ.
Thanks.
ChrisC

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