MSA: Defaluting function in "Person Responsible" tile in Activity

Dear Colleagues,
In MSA --> Activities tile, whenever new activity is created and saved, in the "person Reponsible" subtile within Activity tile, the function field is defaluted to value "Sales Representative".
We need to make it to "Sales Manager" by default in the combo. How can it be done?
Please advice....
Regards
Pankaj

I have worked with MSA 3.0. Looks like in 4.0 SAP has moved the code to beforesave event.
In that case, check out boactemployee. There you should have a method getDefaultRELTYP. Put a breakpoint in this method and try to create an activity.
Here using bdoc opppftccombo, default reltype (sales rep / 00000012) is being determined.
You can replace it with the one you want. You can either hard-code it or change it in table CDBC_PARTNER_PDP for your partner determination procedure using config.
Hope this helps.
Regards,
Kaushal

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MSA-Activity: Invalid Funtion of person responsible

Hello,
We are on CRM 4.0 and MSA 4.0/SP06 release.
Problem Desc:
1) Created new activity in MSA (Activity-->Details tileset) and saved.
2) Person responsible tile will be defaulted to logged in employee with function as "Sales rep"
3) Now added one more employee as a function "Interaction center Agent"
4) when try to save, it display error on status bar as "Function of person responsible is invalid for selected transaction type;select a valid function".
This is happening for all the other functions (except Attendee) like sales assistant, acount manager. sales clerk, sales manager....
PLease advice.
Regards
Milind

I am on CRM 3.0, and I have only "sales rep" and "person responsible" in dropdown as possible partner function roles.
May be you need to check your partner determination procedure whether you have defined other partner functions for activity.
Regards,
Kaushal

How to work with Partner Function Categ. - Person Responsible vs. Employee

Hi together,
I have a question regarding partner processing (we are using Web Client UI):
Our customers are served by one Sales Rep. who is travelling and additionaly by an Account Manager who is working inhouse (he is assigned to & supporting up to 5 sales reps). In our R/3 System we are using two different z-(customer)partner roles - let's say SR and AM. When we create new customers and sales documents the AM is determined out of the assignment to the SR (SR has to be typed in by user). So the Sales Rep is the leading employee in the relationship to the customer, while the AM is the SAP power-user.
How should I use these Roles in CRM? Both employees have to be assigned to our Customer-BUPAs and to every sales document.
The first thought was using the CRM-partner-function 0012 Sales Rep.(category employee) for the SR and 0014 Employee Resp. (category person responsible) for AM.
My problem is that I don't know what the difference between the two partner function categories person responsible(0008) and employee(0005) is.
Because the SalesRep is the leading employee I think it would be better to use him as the responsible person? Another point is that the responsible person is available on all the Web Client Views on the first detail block and the other employees are only visible in the "parties involved" block. But the SalesRep doesn't use the system very often.
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Hi,
I think it makes logical sense to assign SR as employee responsible.
Please go through the following link for further information on this account.
http://help.sap.com/saphelp_crm40/helpdata/en/c4/1161f39f6ec94c88c90a11b0820a16/frameset.htm
Regards,
Deepak

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Why the Change Manager partner function is defined with function category "Person Responsible" and the CRM relationship "is responsible BP for"? This is related to the "Person responsible" field of a change document in the transaction crmd_order, when I use the find tab? What does it happen if I define the Change Manager like a simple employee?
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Antonello

Hi
Under HRMS Manager=> Security, you can find *"CustomForm"*
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Cheers,
Ganesh
Edited by: Ganeshbabu Gnanagurusamy on Aug 11, 2009 3:28 PM

Including the name of the person responsible in service notification (IW51)

Hi!
I want to include the name of the 'person responsible' who is responsible for processing a specific notification. How should it be done.

Hi,
IMG>Cross-Application Components>Overview of Notification Type.
Select the notification type S3 - service request, double click on partner functions.
chose valid partner function for person responsible field.
In IW51, enter notification type S3 and press enter.In customer address screen, execution segment you can see the person responsible field
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Person responsible attribute- service notification object type

Hi All,
I've extended BUS2080 (ZBUS2080)- service notification. I would like to add an attribute- the responsible person for processing the notification (partner function 'VW').
I used CALL FUNCTION 'QQWF_RESPONSIBLE_FOR_NOTIF'
container-element = 'NOTIFICATION' .
ac_container-elemlength = '012' .
ac_container-type = 'C' .
ac_container-value = the function requires a value that contains the object type and the notification number
(e.g. BUS2080 000200000353)
can anyone help me with the value?
Thanks and Regards,
Inbal

Hi,
IMG>Cross-Application Components>Overview of Notification Type.
Select the notification type S3 - service request, double click on partner functions.
chose valid partner function for person responsible field.
In IW51, enter notification type S3 and press enter.In customer address screen, execution segment you can see the person responsible field
Regards,
Chandra

How rename tile ActResp1 (Activities Details / Persons Responsible)

Good afternoon Mobile Heroes, and what a lovely afternoon it is too.
Can anyone tell me how I can rename the caption displayed in the tile ActResp1 (in Mobile Sales 70SP04), because the normal method of changing the Tile Caption makes no difference whatsoever.
It is not as easy as you might suppose !!!
As standard the ActResp1 caption (viewed in the Mobile Application Studio) reads "Persons Responsible", (which is obviously ignored)
As standard the ActResp1 tile shown within the MSAActOverview TS shows "Employee Responsible".
Within the generated MSA application it reads "Employees Responsible".
I want it to show "Persons Responsible" in the generated Application for that tile, but wherever I enter "Persons Responsible" as the caption at both TileSet level and also at Tile level - it is ignored.
Short of hacking the value directly into the ars_db, is there anyway I can rename this tile?

the tile name in the application comes from the tile container caption in the tileset where this tile is used. Unless the caption is retrieved from coding...
You mentioned you did these changes already in the Dev.-Studio - are these captions also displayed correctly in the Dev.-Studio after restarting the Studio?
...... Yes the Tile Container caption says "Persons Responsible", yet when it is displayed even in the M.A.S it reads "Employees Responsible". It is quite mad!
I think it must be set in the code, but christ knows where????? I have throroughly searched all methods and events in actresp1 and MSAActactoverview
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Person Responsible Business Transactions

Hi All
We have a problem with business transactins in the web ui and the person responsible.
if I select any transaction from the inbox and edit it, the person responsible is automatically updated to my username. This may make sense but it is not functionallity that we require as we need to keep a record of the person responsible .
Is there anyway of turning this functionallity off so the person responsible does not change.
Thanks
Darren

Hi,
I think the Partner determination Procedure has assigned to this transaction and the Partner function person responsible the access sequence is assign ed as the user. Go the transaction and check the PDP and go to that PDP and check the partner function and access sequence. You can find it in SPROCRMBasic Function--Partner Determination Procedure. Here you chack the partner function Person responsible and check the access sequence assigned to it. You can change the Access sequence for this partner function as you want to bring this Partner Function.
Thanx
Chinmaya

Hide Person Responsible field for IW21

Hello,
As a business process requirement, we were requested to hide or greyout the "Person Responsible" field in IW21.
Can any one help us set that up.
Thanks.

To Hide,
Config - SPRO - PM & CS - Maintenance service processing - maintenance and service notifications - Notification creation - Partners - Define partner determine procedure and partner function - Assign partner functions to notification type - select the notification type and detail - remove selection from " Person responsible" ( Blank)
To display
Create transaction variant to display.
-S.N

Person Responsible for Task is blocked for update in task catalogue in notification

Hi experts ,
I don't understand how come in one of my notification type, the field named "Responsible" , is open for update , however in anther notification type it is closed (the background of the field is light blue instead of white. white meaning open for update)
Both notification types consist of Task catalogue, Task sub screen, but different catalogue profile (the catalogue profile suppose to determine different catalogue code groups but nothing else)
Both notification types consist partner determination procedure which consist one identical partner function Person responsible (code: VW)
Please advice.
Thanks ,
Daniel

Hi Daniel,
possible reason could be the customizing settings for the field selection in the notification. Maybe the field "Responsible" VIQMSM-PARNR is not ready for input (= only display) for the notification type you mention.
Check if the field is influenced by the notification type.
Regards

Problem in makeing the Person Responsible field as mandatory

I am taking the following steps
spro --> plant maintenance & Customer Service --> Master data in Pm&CS --> Basic Settings --> Partners ---> Determine Partner Determination proc & Partner Funct --> Undr this am selecting the partner object as Plant Maintenance ->Change Partner button-->creating a new partner det proc as PM -->Selecting the PM and then clicking on the Partner Functions Folder-then i have selected the the check box and saved
after that i have created the maintenance order but it is not showing as a mandatory field, may i know the actual problem in this

Hi,
1. If u want to make Partner as Mandatory for Maintenance Order then the config path u have given is correct and at the same time check whether that partner procedure is assigned to order type in OIOM ..
2. If ur looking for Making Person Responsible field as Mandtatory then check under field selections in config path
else u can use user exit ;- IWO10009 PM Order: Customer Check for 'Save' Event to perform validation while saving .. u can have an error message to be poped-up to fill that field filled..
regards
pushpa

Send SMS to person responsible from a maintenance order

Hi
I want to send SMS on the mobile of person responsible for an operation of an order. SMS should contain details for that operation.
Which exit/Badi is used for this.
What is the basis for these developments.
Kindly suggest.
Thanx
Ravi

Ravi,
Its actually very simple and There are number of ways to accomplish this all from ABAP and it all depends on what is available at the client site.please look up SMS / Email message from SDN and there are pages of blogs and sample codes.
From the application side It all depends on when you would be assigning the person responsible for the operation and when do you want to send the message and whether you would like to track the same as well.With the way the operation functionality on the order is setup, it would be easy to capture the trigger when the operation is "released".You could use the change document functionality available on system status change to capture the event. if thats not acceptable, then you would need to use the change document functionality to capture the Assiggnment of the operation and then Base your trigger based on it.
You could then assign the above event to standard task, which will basically call the send email function call (Ex: SO_OBJECT_SEND) but instead of the email address enter the entire cell phone number(Basis would have to have configured the SCOT transaction to send email from SAP before this can be done ) . After the message is sent successfully, You would need to also write an update call back to the Order operation to update a user status of the operation indicating that a SMS has been sent.
Regards
Narasimhan

Person responsible inheritance

Hello Guys,
I am just wondering is there any std way to have the person responsible name from maintenance plan to work order ?
I don't see any field in maint plan to put the person name which will inherit to work order and also in the shop paper.
I have used sort field in maintenance plan and it reflects in shop paper thru customizing but it did not reflect in work order....if I want to have my sort field info in work order, any exits will help me out to make it happen ?
Also in normal work orders, we do have person responsible field in work order which can be refelcted in shop paper thru customizing but is there any std way apart from this ?
I remember used to assign the person name to workcenter thru HRMS but not able to remember it solves my purpose on this scenario in anyway.
Mahee

Pete,
I understand this is not standard functionality and tried with "IPRM0003 User fields: Maintenance plan" but this exit is not directly updating the value in person responsbile field in WO rather it is updating in the "Z" field ( newly created) at the back ground.
My issue, I dont see the exit in IW32 to pass the value from Z field to person responsbile field. I have tried with almost all the exits and most of them does not have the importing function to implement it.
My goal is to pass the value mentioned in the Sort field to Person responsble field in WO. With the help of above exit,
I could pass the value from sort field to Z field(at the background) but I could not pass the value again from Z field to Person resposnsible field.
Mahee
Edited by: maheee on Jun 27, 2011 3:46 PM

Person Responsible & Department field

I want to make Person Responsible field and Department field mandatory, so that i can view the values in the Preventive Maintenance as well as Calibration Order.
can anyone tell me the complete procedure on how to go ahead and make it possible?
Thanks in Advance
Abhi

I am takingthe following steps
spro --> plant maintenance & Customer Service --> Master data in Pm&CS --> Basic Settings --> Partners ---> Determine Partner Determination proc & Partner Funct --> Undr this am selecting the partner object as Plant Maintenance ->Cjange Partner button-->creating a new partner det proc as PM >Selecting the PM and then clicking on the Partner Functions Folder-> am ending up with a tabular column with lots of fields
Now here i can see department responsible (partner fn as AB) and also Person responsible (Partner Fn as I3 also as VW) ---> hw to make them mandatory... which is the check box to select and what all values i need to put there?
Kindly let me know
Thanks Again
Abhi
Edited by: Abhi1703 on Apr 22, 2011 3:41 PM

Assign multiple person responsible and effort spent

Hi all,
Apparently, we have implemented service desk function in Solution Manager 7.0 (EHP1). Normally, when user creates/logs a ticket, it will flow to SAP support team, and eventually, the ticket will be assign to a support consultant. Although this is possible to assign multiple support consultants (maybe 3 person responsible, which include functional, technical, and BASIS), by adding 3 custom fields at the screen of Fast Entry -> 'Reference' section of transaction code CRMD_ORDER. However, I wish to make it more flexible, as some times there could be more that 3 support consultants to handle a ticket. Is there a way to do this, as 'Reference' section has limited space to add more custom fields?
If the above can be achieved, is there a way to capture the total time spent by all the involved support consultants? E.g. functional spent 3 hours, ABAP spent 4 hours, and BASIS spent 2 hours. Total effort for this ticket is 9 hours.
Appreciate your input.
Thanks and best regards,
Patrick

Hi Patrick,
As a standard there is no way you can add effort anywhere. You can only create custom fields may be under the "Transaction Data" tab --> Custom Addon fields to capture the effort. This tab does not have a limit to the number of fields that can be added.
Hope this solves your issue.
Thanks,
Rinkal

MSA: Defaluting function in "Person Responsible" tile in Activity

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