Multi-author publishing of subprojects to server

I wanted to write this post to 1) clarify that what we are experiencing is the intended behavior of RoboServer 8 and 2) ask for advice on dealing with the issue in our multi-author environment.
Here's the situation. We have several RoboHelp authors, each of whom is reponsible for maintaining their own specific subprojects. These are rolled up into a master project, which is a specific author's responsibility to publish (I will call this person the Master Project Owner)
Initially, we had the workflow process set up so that the authors would publish their subprojects to the server on Thursdays, and the Master Project Owner would publish the master on Friday. The way this version of the server works, as we understood it initially, is that it knows to take the subproject output and copy it to the correct subfolder under "mergedProjects" on the server. We were thinking, "Great!" RoboServer has gotten smarter. We no longer (as in version 5 and 7), have to map the output to the master project\ssl\webhelp Pro\mergedProjects\<subproject> folder on the server anymore. And in fact, even if we did continue doing this, it wouldn't help matters BECAUSE....
What we painfully figured out through a lot of trial and error, is that actually, when the Master project is published, it takes the output from the local folders on the Master Project Owner's machine and pulls over the subproject files that are there! This means that unless the master project author first generates all of the subprojects himself (he doesn't publish, just generates), then the files that are copied to the server can be (and usually are) out of date. Even if the files previously published have a later date then the ones on the master project owner's local drive, it still copies them and overwrites the later versions! Yikes! Futhermore, publishing the subprojects to the server doesn't make any sence at all. They are just sitting there taking up space. They are not being pulled into the master project, as we thought they would be.
I really, really hope that I am mistaken (though my dozens of tests have supported my conclusion) because this completely removes the ability to work as independant authors and means all the generating and publishing has to be done by one person, or at least on one machine. This is not multi-author support as I see it.
Any other ideas on how we might engineer our process to deal with this?
-Kristen
P.S. Don't know if it has anything to do with it, but we are still using RoboHelp 7 as the client version and are publishing WebHelp Pro output.

Hi there
Your situation is puzzling to say the least. On a few different levels.
You say that you are using RoboHelp Server, but go on to describe a typical Merged WebHelp output that would be achieved without having to use RoboHelp Server. I can't speak for anyone else, but I'd like more information on why or how you decided on this approach. To my knowledge, you don't need a special folder setup for RoboHelp Server merging. All you do is publish projects to the server and the server sorts and handles this internally.
I'm wondering if your issue would be resolved by simply clearing any Merged TOCs from the Master TOC. I believe the presence of the Merged TOC references is what causes the "Merged Projects" folder to be created. So if you remove the references, that would make the Merged Projects folders disappear. This would then help by not having the older content present and overwriting the existing content.
At this point you are probably wondering how you will see the combined TOC if you remove the Merged references. Again, it is my understanding that the RoboHelp Server handles dynamically creating and presenting that to the user. So after you remove the references and get things all published accordingly, the magick of the RoboHelp Server should handle that aspect.
Cheers... Rick
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Is there a multi-authoring solution with RH Server apart from RH client?

Greetings:
Is Adobe looking to price itself out of the HAT market?
Just got the pricing on RH Server 8 ($2000) and then another $1000 per RH 8 client (as I write this I am still verifying the pricing, because they first told me each user will need a full RH Server 8 license, meaning $10K for 5 authors). For five authors, that's $7000 (unless its $10,000 ;-), and about 99% overkill on the multi-authoring side, since we only need one RH 8 client for management and publishing, and a simple WYSIWYG for additional authors is all that is needed, and indeed the learning curve for RH versus a WYSIWYG makes this paying a lot of money for a huge training burden & support headache. Is this for real?
I'm researching HAT's and I've got the same or better featured server/multi-author scenario going with HelpServer for $4000 (unlimited additional authors), Doc-To-Help Enterprise for a mere $1500 (also unlimited authors), and Flare complete with Feedback Server and 5 X-Edit author/users for less than $3500, not including support packages. Considering the fact that there is virtually nothing RH does the others don't, and quite a bit the others do that RH does not, I have to wonder -- why is there no simple to learn, inexpensive to buy WYSIWYG (something like Contribute) for multi-authoring in RH Server?
Since it's all HTML, we could in fact go with Contribute, but direct changes would not be reflected back in the RH client files. That's about the only thing that would have to be automated beyond a Contribute-like WYSIWYG, or what am I missing?
Just occurred to me, could have Contribute users make changes to RH shared directory, then they could be published from there. Hmmmn.
Anyone have a workaround or other solution here?
Shame, shame, Adobe.
regards,
Steven
"I am but an egg."
--Stranger in a Strange Land

Hi Steven
Dems the breaks I suppose. One way past it would be to have one RoboHelp Server license and one RoboHelp Office license. Then have the other authors simply use Microsoft Word to maintain their content. The person that uses the RoboHelp Office (Client part) could then import and link the Word documents managed by the other authors. If you worked that way you would only be looking at a total outlay of $3,000 instead of $7,000. But I suspect that you might get a better deal than $7,000 if you worked with Sales.
Keep in mind that RoboHelp Server relies upon the content created by RoboHelp. There is no "limited WYSIWYG editor". All it does is provide reporting as well as project merging. There is nothing about it that lends itself to a simple WYSIWYG editor that provides a window into the server content.
I cannot speak to the other tools you cited. Maybe they do work in that manner and maybe they don't. And maybe you are misunderstanding the actual capabilities. I cannot say.
Additionally, it's helpful to keep in mind that the way RoboHelp works today was initially designed and maintained by the folks now known as MadCap. Because of that, I'd be surprised to find that the MadCap products operate in a totally different manner. Maybe they do. Adobe acquired the product by virtue of acquiring macromedia. So they didn't design the way it works. Although they have enhanced it. I see no reason to shame Adobe.
Can you expound on your claim that " there is virtually nothing RH does the others don't, and quite a bit the others do that RH does not". What ios the "quite a bit" that others are doing that RoboHelp isn't? RoboHelp seems fairly competitive with its feature set to me.
Cheers... Rick
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The report I published on the SQL server report server is not showing in the application we use to retrieve reports.

The report I published on the SQL server report server is not showing in the application we use to retrieve reports. My cell phone number is {removed}
Thanks.

Hello Roger Tenn,
Thank you for posting in the TechNet Forum.
As this issue is related to SQL server report server, to receive better report, it is recommended to ask in the SQL server forum.
https://social.technet.microsoft.com/Forums/en-US/home?category=sqlserver
The professionals here will be glad to help you.
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Fangzhou CHEN
Fangzhou CHEN
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Can I publish an OS X Server hosted calendar to the internet for sharing via subscription.
I would like to publish a calendar for subscription to users who are not server users within Open Directory. Ideally they could subscribe to an .ics file via webdav. It appears that server based calendars can only be shared with other server users.

There are a couple of things you would need to do.
Open your router to allow calendar traffic in and out of your network (be carefull about opeing any custom ports on a router as it could allow for unotherised attacks). All internal user passwords should then be strong and all traffic should be encrypted.
Have your external server.mydomain.com DNS point to a public ip address. - At your router you can rout it to the server machine (public ip's would be supplied by your ISP). This will allow external calendar subscription traffic know where to get the information from.
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WYSIWYG Display in Multi-Author Environment

We are using a multi-author project that is continually generated as a KB. We are using RSC and RHx7. I am the only author having a bizarre problem with ONE topic out of over 600.
I have an issue with a page that when opened in RoboHelp comes up blank for me in WYSIWYG mode (and code body is just a blank <p>), but the other two authors see the WYSIWYG and code as it should be. When I preview the topic though, it displays the topic AS IT SHOULD BE.
Closing RoboHelp and even rebooting does not resolve the issue. I’ve deleted my local version and replaced it with the RSC version, but still no joy. I’ve worked with the other authors and we’ve done multiple “tricks”(overwrite local, overwrite db code, false updates, etc.) to try and fool it, but each one winds up transferring the bad code to other authors.
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Leah
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html><head>
<meta name=template content="Issues Template.htt">
<meta http-equiv=content-type content="text/html; charset=utf-8">
<meta name="build tags" content=SD>
<meta name=topic-status content="Ready for Review">
<meta name=topic-check-list content="First Draft,Added To TOC,Links,Index keywords,See Also keywords,Images,Browse Sequences,Tested,Finalized,Ran Smart Index">
<meta name=generator content="Adobe RoboHelp - www.adobe.com">
<meta name=generator-major-version content=0.1>
<meta name=generator-minor-version content=1>
<meta name=filetype content=RoboHelp>
<meta name=filetype-version content=1>
<meta name=page-count content=1>
<meta name=layout-height content=486>
<meta name=layout-width content=1008>
<title>Avaya Issues</title>
<link rel=StyleSheet href=default.css>
<script type="text/javascript" language=JavaScript x-save-method=compute-relative
src="showhide.js"></script>
</head>
<body>
<p> </p>
</body>
</html>
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<body>
<robohelp><script type="text/javascript" language=JavaScript1.2 src="ehlpdhtm.js"
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<script type="text/javascript" language=JavaScript1.2>

</script>
</robohelp>
<robohelp><form>
</robohelp>
<div class=x-popup-text id=POPUP322352710 style='display: none; position: absolute' >…

Have you got all the RH7 patches installed? There was a problem fixed in 7.0.1 that sounds similar to what you are experiencing. If you haven't patched your version yet, I'd recommend getting all of the patches.
See snippet 14 on Peter Grainge's site for the blank topic issue, and snippets 23, 31 and 34 for what's in the patches.
http://www.grainge.org/pages/authoring/rh7/using_rh7.htm
Also note issue #20 in the 7.0.1 patch notes - if you are affected by this, I believe you'll have to fix it manually, unless you can afford to go back to a pre-upgraded version of your project and upgrade once you've installed all the patches. If you can't go back, which is likely if you've all been working on the project, I think it should just be a case of find and replace across your HTML files - you should be able to do a search on the forums for it, or maybe Peter or Rick will chime in with additional information if it is a problem for you.
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Hello,
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Hi,
Regarding event 18209, please follow steps from this article below to assign access permissions for the user mentioned in the event message:
Event ID 18209 — COM Security Policy Configuration
http://technet.microsoft.com/en-us/library/cc726319(v=WS.10).aspx
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Amy
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Hello,
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+“I may receive some form of compensation, financial or otherwise, from my recommendation or link.”+

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Hi
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Hi Brandon,
Thx for the reply
we are using web synchronization.
According to the documentation ('The business logic handler you specify is executed for every row that is synchronized.') I would think this will do exactly the same as our trigger on the article.
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Hi again
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Multi-author publishing of subprojects to server

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