Multiple HD Issues

I just recently received and hooked up the Pace RNG110 HD cable box yesterday using HDMI to my 1080p-capable HDTV. Standard definition works fine as it should, however I am having several issues with this box in relation to channels and high definition output. I'll just list them, to make this easier to explain for everyone: 1. OnDemand is bugged only in high definition output. Streaming anything on OnDemand in SD works fine. Streaming in HD only outputs audio on a blank screen. (No video, however the information/timer bar displays fine like it should). My HDTV also detects the output as being in HD, despite nothing else being shown. 2. HD channels are refusing to load, stating that I require HD service to watch them. I have since upgraded my channel package to include this, however it is not helping. (This may also be related to point number 3). 3. After upgrading my channel package from my online account, the option to upgrade has disappeared, (meaning it was successfully applied), however my account is refusing to recognize the upgrade, none of the channels are available, and I never received an email to my Comcast email address with details regarding the upgrade, (as stated I would by the upgrading process online). I have been left with no way to resolve any of these issues at this point, short of posting here or wasting time with Technical Support. I have tried unplugging the box for an extensive period of time, plugging it back in, and letting it repopulate the information. I know this is not a television issue, as it is a SmartTV which is capable of displaying all levels of high definition just fine through its built-in apps. The HDMI cable is also handling the SD channel outputs and SD OnDemand video just fine, so it is not a connection problem. My Comcast account online is also reporting no issues, (however curiously enough, attempting to "watch" a HD channel through the channel lineup page results in a generic error message for this HD cable box). I am out of ideas at this point, and the issues are leading me to believe that this is something either on Comcast's end, or this box is bad. (I'm seriously hoping it is not the latter, as I have waited nearly a week to receive it after UPS failed to deliver it the first time, and would rather not have to wait for a replacement). Before anyone suggests it, yes, I have already accessed the hidden User Settings menu within the cable box, and everything appears to be set properly. The manual for this box is also useless, and Comcast's online "cable troubleshooting assistance" website simply tells me all it can do is restart the cable box, (which never actually happens once selected).

SugarD-x wrote:
I just recently received and hooked up the Pace RNG110 HD cable box yesterday using HDMI to my 1080p-capable HDTV. Standard definition works fine as it should, however I am having several issues with this box in relation to channels and high definition output. I'll just list them, to make this easier to explain for everyone:
1. OnDemand is bugged only in high definition output. Streaming anything on OnDemand in SD works fine. Streaming in HD only outputs audio on a blank screen. (No video, however the information/timer bar displays fine like it should). My HDTV also detects the output as being in HD, despite nothing else being shown.
2. HD channels are refusing to load, stating that I require HD service to watch them. I have since upgraded my channel package to include this, however it is not helping. (This may also be related to point number 3).
3. After upgrading my channel package from my online account, the option to upgrade has disappeared, (meaning it was successfully applied), however my account is refusing to recognize the upgrade, none of the channels are available, and I never received an email to my Comcast email address with details regarding the upgrade, (as stated I would by the upgrading process online).
I have been left with no way to resolve any of these issues at this point, short of posting here or wasting time with Technical Support. I have tried unplugging the box for an extensive period of time, plugging it back in, and letting it repopulate the information. I know this is not a television issue, as it is a SmartTV which is capable of displaying all levels of high definition just fine through its built-in apps. The HDMI cable is also handling the SD channel outputs and SD OnDemand video just fine, so it is not a connection problem. My Comcast account online is also reporting no issues, (however curiously enough, attempting to "watch" a HD channel through the channel lineup page results in a generic error message for this HD cable box).
I am out of ideas at this point, and the issues are leading me to believe that this is something either on Comcast's end, or this box is bad. (I'm seriously hoping it is not the latter, as I have waited nearly a week to receive it after UPS failed to deliver it the first time, and would rather not have to wait for a replacement).
Before anyone suggests it, yes, I have already accessed the hidden User Settings menu within the cable box, and everything appears to be set properly. The manual for this box is also useless, and Comcast's online "cable troubleshooting assistance" website simply tells me all it can do is restart the cable box, (which never actually happens once selected).
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.

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