Multiple IPs in Call Manager

Hi,
We need to configure multiple IP addresses in a Call Manager version 8. Our customer has three diferent IP networks: One for management, one for signaling and one for media. Call Manager is connected to those networks using three NICs with different IP Addresses a should separate traffic.
Is it possible in CCM? I guess no, but is there any work around to get this functionality?
Thanks and best regards.
Raul

Not possible in CallManager, but you can achieve this with "VRF select" on IOS routers
http://www.cisco.com/en/US/docs/ios/12_2sr/12_2srb/feature/guide/srb2mvrf.html

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Integrating multiple UCCX clusters with same Call Manager Cluster

I want to know if I can integrate multiple UCCX clusters with 1 Call Manager cluster? If yes, can someone please point me to the documentation.
I appreciate all the help..
Thanks!!!

Hi
Yes, you can. I'm not aware of specific documentation for this, but a couple of notes:
- Make sure you use unique resource accounts (e.g. JT user in particular as that is automatically managed by UCCX and one cluster WILL break the other)
- I would also use unique AXL accounts and probably RM accounts. RM you could share between clusters to just have one RM account to associate any agent phone to, but it's safer to have single-purpose service accounts.
- You can't assign a user to a particular cluster - so you enable IPCC Extension on one user, they appear in 'resources' on both UCCX servers.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
Please rate helpful posts...

CDR FIles in Call Manager version 7.1.5-30000

Good Morning:
I have a cluster of servers Cisco Call Manager version 7.1.5.30000; 01 Publisher and 02 subscriber. The publisher server passes CDR files to a call accounting application PC-SYSTEL on another server. At one point the CDR files are no longer spend the Call Manager to the application PC-SYSTEL
Call manager services are reviewed, the part of CDR Management in Cisco Unified Serviciability right. The only solution is doing a RESTART to PUBLISHER server, and then again go CDR files to the application PC-SYSTEL
Please anyone has any solution other than to give a RESTART PUBLISHER server, or is this the only way to restore this service.
Expect your news.
Thanks in advance for any ideas.
Regards.
Fernando.

Hi Fernando,
Please check the following.
(1) Confirm that the billing server is configured correctly (verify the IP address). From the Cisco Unified Serviceability page, navigate to Tools > CDR Management to view the billing server parameters.
(2) Check if you can ping the billing server from the Publisher. From the Publisher CLI, you can use the following command:
utils network ping a.b.c.d
where a.b.c.d is the IP address of the billing server
(3) Check if the FTP (or SFTP) service/software running on the billing server.
(4) Check if the billing server is running out of disk-space.
(5) Check if the CDR Respository Manager service is running on the Publisher. If not, start the CDR Repository Manager service.
(6) On the Publisher, check the 'preserve' and 'destinationX' (X can be 1, 2 or 3) directories for CDR flat files. For example: if transfer of CDR files to billing server is broken from Jan 6th, then use the following commands:
file list activelog /cm/cdr_repository/preserve/20110106
file list activelog /cm/cdr_repository/destination1/20110106
(if multiple billing servers are configuration, the location will be similar to above, but the corresponding directories will be named destination2, destination3). This location contains symbolic links to files under preserve. CDR Repository Manager service uses these soft-links to determine what files need to be transfered to billing server.
If you don't observe files in either the 'preserve' or the 'destinationX' locations for the specific date, then it means that problem does not reside on the Publisher. Either the CDR records were not generated by the server that handled the call or it could mean that CDR Agent service on that server could not transfer flat files to the Publisher. Was the 'CDR Enabled Flag is enabled in CallManager service' enabled on that particular date ? Is the CDR Agent service running on the node that handled the call ?
If you observe files in the 'preserve' directory for the specific date, try restarting the CDR Repository Manager service on the Publisher. If the file transfer to the billing server does not commence, then set the trace level for the CDR Repository Manager service to Debug, wait 10 minutes, download CDR Repository Manager logs via RTMT and engage Cisco-TAC for further troubleshooting.
HTH
Manish

How to open multiple Sessions in Solution Manager

Good Day Gurus,
I am currently working on Solman 7.1 Sp12.My question is :Is it possible to open multiple sessions in Solution Manager? Here is the scenario: The client is working on multiple incidents and instead of logging on to the system again to access the 2nd incident he would like to open another session within the current call he is working on.
Is this functionality possible in Solman? I have seen the functionality working before in CRM interaction center not sure if it applies in Solman.
Your help is highly appreciated.
Thanks
Maria

Hi Maria,
Options to Call a Function in an SAP System, by entering transaction codes in the command field, the transaction in bold is the one your want for opening multiple sessions.
You can use the F1 key on the command field to display the following possible entries:
/N to cancel the current transaction
/NXXXX to call transaction XXXX directly from another transaction. Without the prefix, you can only call XXXX from the SAP Easy Access screen.
/O to display the overview of the SAP GUI sessions on your computer
/OXXXX to call transaction XXXX in a new window directly from another transaction
/NEND to end the log on session with a confirmation dialog box
/NEX to end the log on session without a confirmation dialog box
/I to delete the window you are currently using
Regards,
Ruth

One skype number for multiple users in Skype Manag...

Is it possible to get one Skype-in phone number and assign it to multiple members in Skype Manager?
If so, how do I go about it?
I also asked this here: http://community.skype.com/t5/Skype-Number/One-skype-number-for-multiple-users-in-Skype-Manager/m-p/...

You could always allocate a number to multiple business accounts in Skype Manager. Then re-direct the number via IP-PBX to go to different extensions.
Try the following here [If you look in the advanced section of this manual, you'll see an example of two accounts using one number]
http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
7.5 Online Numbers for incoming calls
You can use both business Skype accounts and Online Numbers simultaneously on a
single SIP Profile if you wish. In other words, you may have multiple business accounts
and Online Numbers added to one SIP Profile at the same time.
7.5.1 Adding an Online Number to your SIP Profile
Shows you how to setup such
Thanks,
Kent C.

Multiple times constructors calling in Myfaces

Hi
i m fasing multiple times constructor calling for myfaces programs
i have created a small web appl. with one text box and one submit button, to test this behaviour.
i have used this sample to
get web page
enter some text value
submit the page
and atlast page get returned to me
i don't understand the multiple times consturctor calling and exact sequence of Getter/Setter calling?
Following are details -
faces-config.xml
<managed-bean>
<managed-bean-name>fileUploadBean</managed-bean-name>
<managed-bean-class>com.dbschenker.dts.model.backingbean.FileUpload</managed-bean-class>
<manged-bean-scope>request</manged-bean-scope>
</managed-bean>
jsp file
<h:inputText id="txtSample" value="#{fileUploadBean.txtName}"/>
<h:commandButton action="#{fileUploadBean.uploadFile}"
image="../../images/upload_0.png"
onmouseover="this.src='../../images/upload_0.png'"
onmouseout="this.src='../../images/upload_1.png'"
onclick="return true;"/>
Backing bean
public class FileUpload {
private String txtName;
public void setTxtName(String txtName) {
System.out.println("Calling Setter... ");
this.txtName= txtName;
public String getTxtName() {
System.out.println("Calling Getter... ");
return txtName==null?"":this.txtName;
public FileUpload() {
System.out.println("Calling Constructor... ");
public String uploadFile() {
System.out.println("Upload Form Submitted... ");
return "";
Output to Console
Calling Constructor...
Calling Getter...
Calling Constructor...
Calling Constructor...
Calling Getter...
Calling Constructor...
Calling Setter...
Calling Constructor...
Upload Form Submitted...
Calling Constructor...
Calling Getter...

Hi
that blog was really good and in depth...
but i have one real time problem with multiple time constructor calling
if you replace text box with file upload tag in my earlier sample program and then following is out put ...
Calling Constructor...
getUploadedFile()...
Calling Constructor...
getUploadedFile()...
Calling Constructor...
setUploadedFile()...
Uploaded File Name - D:\AsnUploadTemplate02.XLS
Calling Constructor... ------------------(.1
Upload Form Submitted...
java.lang.NullPointerException
at com.dbschenker.dts.model.backingbean.FileUpload.uploadFile(FileUpload.java:40)
----------- trailing exception stack trace...
Calling Constructor...
getUploadedFile()...
form this output u can find that my UploadedFile backing bean object gets null just before form submit method...
whereas its has been properly instantiated in setter method,
if constructor (1 wasn't call then object (uploadedFile) can be found in method (FileUpload.uploadFile)
i have also tried to make scope of backing bean Session , but constructor, getter & setter calling sequence doesn't different even after.
i have also considered both of your blog as ---
http://balusc.blogspot.com/2006/09/debug-jsf-lifecycle.html
http://balusc.blogspot.com/2008/02/uploading-files-with-jsf.html
but my problem stands as it is
kindly help

Multi-Site WAN With Centralized Call Manager

The customer has HQ with 15 Branches. Head quarter has about 4300 Phones, and Branches has:
Branch 1 = 420
Branch 2 = 256
Branch 3 = 385
Brnach 4 = 298
Branch 5 = 262
Branch 6 = 171
Branch 7 = 200
Branch 8 = 97
Branch 9 = 198
Branch 10 = 254
Branch 11 = 269
Branch 12 = 224
Branch 13 = 90
I would still like to propose Centralized Call Manager Cluster with SRST, but little confused since the number of phones per branch is very high.
What would be best deployment model for this type of scenerio along with VoiceMail and CER.

Of course you can use CME/CUE, but the problem is that you need 3845 for SRST with CME/CUE, which cost a lot of money CISCO3845-CCME/K9 is $16495 plus CUE ($3000, not include voice mail subscriber box).
So I will agree what people suggest here.
I have centralized design (Publisher, subscriber) at Main Location, and another subscriber at remote site coz 500 users. I chose put subscriber there rather than use 3845 with SRST.
They share voice box at Main site (Unified).
The rest of remote site use SRST for backup.
Large remote site with T1 PRI with SRST if WAN down.
Small remote site with vic2-2fxo/4fxo with SRST if WAN down.
You can read the SRND here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_book09186a00806e8a79.html
Also, you can design multiple cluster depends the location of main and branches. For example, half office located at West Coast, another half at East Coast. If I were you, I will create two clusters.
Again, it depends a lot of things, for example bandwidth, round-trip delay etc...
Hopefully, thats can help you.
Ken

Cisco Call Manager MIB and OID.

Hi,
One of our customer has developed their own NMS software to manage multiple OEM products.
They want to integrate Cisco Call Manager 7.0 and Cisco Router with the NMS software for monitoring/managing of Voice traffic.
The monitoring of CUCM 7.0 will consists of the following-
1. Call History
2. Missed calls.
3. Calls in progress,
4, Dropped Calls.
The Monitoring of Cisco Router will Consists of Interface statistics and Portwise Traffic statistics of LAN and WAN Ports.
I believe this monitoring is done through Call Detailed Record and if I will load the CDR MIBs in NMS software it will be able to log CRD logs from CUCM 7.0.
Please suggest that if the same is possible.??.
kindly help me in getting the MIBs/OIDs for the same.
Best regards,
Puneet K.

Hi,
For 200+ users you should better go with Cisco CallManager (CUCM). Although ISR G2 supports 250+ users, it will not provide clustering mechanism and additional HA capabilities as CUCM does.
You can read the Call Processing chapter of the CUCM SRND:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/callpros.html
Hope to help, please remember to rate helpful posts.
Kind regards,
- Adrian.

Cisco Call Manager / Translation Patterns

We have a Cisco Call Manager in a large metro area with 10 digit dialing.
The problem is some of the numbers we dial in the digit still require a 1 because they are technically long distance.
Currently I have to add multiple rules to either add a 1 or not depending on the exchange. If the user adds a 1 when they don't need it they will get a "you don't need to dial a 1 with this number". If they don't add a 1 when they need it they get a "you must dial a 1 with this number"
I'm sure there is an easier way to do this especially because I only need to dial 10 digits on my cell phone no matter what.
thanks,

There is no quick solution short of build specific route patterns based on exchange dialed when you have same area code requiring 10 or 11 digit dialing, this comes down to training and having users try both and having both 1[2-9]XX[2-9]XXXXXX and [2-9]XX[2-9]XXXXXX patterns defined.

AS5400 IP fall back routing without Call Manager

Hi guys
my system is using AS5400+SLT+PGW, but without call manager.so i guess i have limited functions of Cisco voip, but so far all is well
my question is:
how can i do IP fall back routing to the same destination, with 2 target IPs.lets say my destination with 2 target IP1:192.168.1.1 and IP2:192.168.1.2
primary IP is 1.1 and is in dial-peer 1
calls will be sent via dial-peer 1.
in the event of IP1 fail, how can IP2 will take over as the new primary target?
and when IP1 back to service, it will re route backt to IP1
came across of using dial-preference, but not sure how it works and if it fits my scenario
currently , just pointing to IP1.dont have IP2 configured anywhere.and the only fall-back routing i have now is frm my PSTN switch (which is different frm IP switches)
thanks in advance
brendan

Brendan,
Use preference command under dial peers.
dial-peer voice 1 voip
preference 0 (default)
session target ipv4:
dial-peer voice 2 voip
preference 1 (lower priority)
session target ipv4:
HTH
Sankar
PS: please remember to rate posts!

Call Manager TFTP Servers

I have a campus Call Manager solution going in place and want to confirm TFTP server redundancy, or the lack thereof.
Our design has three Call Managers; a publisher/TFTP and two subscribers. I would like to elect one or both of the subscribers as backup TFTP servers. Can the phones support multiple TFTP servers through DHCP config? If not, what are our other options?
Thanks in advance,
Brian Carscadden
SE Manager/Sr. Engineer
TransNet Corporation

Hi Craig,
Yes you can use two TFTP servers for redundancy, read the deatils in the CUCM design guide at the link below, make sure to read the note too. The link is for CUCM ver 6.0 scroll down a bit to read about DHCP and Option 150.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/netstruc.html#wp1043809
Thanks
Ovais

Hunt Group with Pots lines in Call Manager

Hello all. I have a site with 12 Pots lines. It is all configured via Call Manager. We are using mgcp. I asked the telco to setup the numbers to hunt which they said they did but still when I call the main number second time it just rings and eventually get some voicemail that is not from the call manager. I think I need to setup Hunting in the Call Manager? Is that correct?
Line Group --> Add the extensions in here and set them up to hunt?
Hunt List --> Create a Hunt list and associate a Line Group with it?
Hunt Pilot --> I add all the extensions in here?

Let's take one step back. What are you trying to accomplish? I am assuming you want to market one number but have the ability to accept multiple calls on that number. If that is the case, having the telco set up a hunt is the way to go.
Beyond that, where do you want those calls from the PSTN to route? Are you wanting those calls to ring a hunt group on your side? If so, you will need to do the following:
     1. Configure a Line group. (Call Routing -> Route/Hunt -> Line Group) This is where you will be adding the extensions. You will also need to specify a distribution algorithm. The distribution algorith, is where you will be choosing how you want the extensions to ring. For instance, if you set the DA to broadcast, every extension in the line group will ring at the same time. Click Help --> this page, while you are in the line group configuration page to get more information about the settings you can modify and different algorithms you can use.
     2. Configure a Hunt List. (Call Routing -> Route/Hunt -> Hunt List) You will need to create a new Hunt List and add your line group to it. The hunt list is evaluated in a top down fashion. You can get pretty tricky with multiple line groups with different distribution algorithms in your hunt list, but if you just want something basic,just add the line group you made.
     3. Configure the Hunt Pilot. (Call Routing -> Route/Hunt -> Hunt Pilot) The hunt pilot will be the dialed number that triggers the hunt group. Make sure you select all the required settings. You will be selecting the hunt list you just made in this configuration page. Be sure to set a maximum hunt timer and final destination so that the calls do not just ring forever. You can get pretty granular with the settings in here. Reference the help --> this page document for more information.
     4. POINT THE FXO PORTS TO THE HUNT PILOT. This is very important. Calls to your analog lines will not trigger the hunt group unless you point the ports to the Hunt Pilot. If you are using MGCP/SCCP you will need to enter the hunt pilot in the "Attendant DN" field for EVERY FXO port. If you do not enter a value here, CUCM will have no idea what to do when the port rings. It will not answer the call if there is no value specified. This would explain why your calls were ending up with the telco voicemail service; CUCM was never answering the call.
If you completed the above steps correctly, you should be able to call the main number multiple times and have the calls go to a hunt group on your side, no matter which line the call ends up coming in on.
Let me know if you have any questions, this can be kind of tricky at first.
PS, if the calls were going to a voicemail that wasn't from Call Manager (Unity Connection) call the telco and have them remove voicemail service from the lines, assuming you have configured Unity Connection to handle that.
Hope this helps,
Dallan

Can Unity VM support mulitiple Call Manager Clusters

I have a 4.1.3 cluster that has Unified Messaging 4.0. Can I add a 5.1.3 Call Manager cluster and use the same Unity server? All the 4.1.3 users will migrate to 5.1.3 in the future.

If you have done this before and have some good tricks to share please do.
I found the answer, finally, on Cisco and am posting it here in case someone else has the same question.
For Cisco Unified CallManager phone systems, note that Multiple Cisco Unified CallManager clusters
can be added to an existing Cisco Unified CallManager integration in UTIM by adding new clusters to
the integration. Because subscribers are associated with the integration and not with an individual
cluster, adding a cluster to an integration does not count against the maximum integration total. For
instructions on adding clusters to a Cisco Unified CallManager integration in UTIM, refer to the
âCreating an Integration with a Second Cluster of Cisco Unified CallManagerâ section in the applicable
Cisco Unified CallManager integration guide at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g
uides_list.html.

IPCC Enterprise / Two Call Manager Clusters

Let's say I have an IPCC Enterprise set up using a call manager cluster, a progger server (has peripheral gateway, router, and logger), an HDS server, an IP-IVR, and a CAD server. Its up and running. Now let's say I have another call manager cluster and I'd like to have users on that cluster become call center agents connected to ICM in the IPCC Enterprise environment. Is this even possible? Can it done by the use of another peripheral gateway server used to connect the 2nd call manager cluster to the rogger and IP-IVR? Any feedback appreciated.

Now let's say I have another call manager cluster and I'd like to have users on that cluster become call center agents connected to ICM in the IPCC Enterprise environment. Is this even possible?
Of course it is possible. That's what it was designed to do.
There are some big ICMs out there with many peripheral gateways. The big ones have many TDM switches, but some have multiple Call Managers too. I don't personally know of any with more than mid-30s peripheral gateways, but I have heard that there are much bigger ones than that (I am thinking of the IRS).
Can it done by the use of another peripheral gateway server used to connect the 2nd call manager cluster to the rogger and IP-IVR? Any feedback appreciated.
Yes.
One thing I'd like to check with you ... you say "a progger server" and you say "an HDS, an IP-IVR" etc.
Are there really just one of each of these? Normally there is a fault tolerant pair of proggers, two HDS for redundancy, two IP-IVR etc for redundancy. To extend the Enterprise system to another CUCM cluster one would add a PAIR of PGs.
Regards,
Geoff

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

Multiple IPs in Call Manager

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