My BB 8320 Camera and Sound recorder non functional

For the past year the camera and sound recorder are non functional. I have tried the following.
1.Removing the battery and SIM and rebooting.
2. Sync the BB using my Laptop Desktop Manager to sync.
3. Downloaded latest o/s available.
Nothing works. Can anyone help me? 
Thanks

Hello arindamd and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with the sound on your device.
To rule out a software issue, backup your data (see KB12487 How to back up the data on a BlackBerry smartphone) then follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer).
Before any software is restored test the sound recorder.
If no sound is recorded then it's likely the issue may be a hardware one in which case you will need to contact your point of sale for hardware repair options.
Hope this helps.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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