My blackberry Z10 is stuck on the screen that shows connet to computer

hello, please how did you go about the update? my Z10 is still stuck on the screen thathows connect to computer. tried all the instructions and nothing seems working for me. just got this phone yesterday and am not really happy about this.

When the device upgrade software is extracting...?
Or when the Link intallation is extracting?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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