My Book Live Duo Remote Access

I currently have an iMac and use Time Machine to back up my desktop to a My Book Live Duo External Drive.
My Book Live is supposed to allow for remote access to files. When I click on WD2go app, I can see the public shares as well as the Time Machine Share. However, when I try to see the files in the Time Machine Share remotely, I don't have files that can be accessed.
I know the back up is successful because I can see the files on the external drive when I am on the desktop. Does Time Machine put the backup files in a certain format such that I can't see them remotely on my iphone or ipad.
I also have a Windows desktop that also backsup to My Book Live Duo. I use the WD Smarware to backup that desktop. Unlike the Time Machine backup, I have no problem see and accessing the files backed up through WD Smartware.
Has anyone else experienced this problem??

I'm seeing the same pattern; Updated my system to 02.43.10-048 (from 02.11.09-053) and got a message with just ??? in Event Title and Description and nothing in the event code. An hour later I get a message about temp returning to normal (event code 2003). Everything was fine for about 30 hours, then I got ??? messages every 30 minutes followed by an event code 2003 for about 4 hours (middle of the night, no activity on the drive) yesterday I started to get a series of these with a scattering of notices of successful firmware updates (and corresponding reboots) with no change in the firmware version. We turned off auto-update. Just adding data to the thread at this point, the system is at home and I'm in the office so I can't do any real investigation on it.

Similar Messages

My Book Live Duo 02.43.10-048 overheating warning gone

Hi, I updated to the latest version ( http://community.wd.com/t5/My-Book-Live-Duo/New-Release-My-Book-Live-Duo-Firmware-Version-02-43-10-048-6-22/td-p/880844 ) and whereas before I received e-mails when the unit was overheating, now I don't. I noticed that the front LED was red and shut it down. No warning e-mail was sent and normally two or three e-mails should be sent warning about overheating before it reaches this stage. Warning e-mails are sent for other conditions (intermittent network or system restart) are sent properly so it's not a case of misconfiguration or e-mails suddenly not getting through. In the firmware version previous to this one the event title and event description had a set of question marks instead of proper descriptive text but at least it was sending something saying something was wrong, which turned out to be the overheating warning. This warning is necessary as I live in a hot climate, even rolling back to the previous imperfect warning would be useful to me. Is there any way to log in via SSH and do something like fixing or starting a temperature monitoring process? Thanks, Dan.

I'm seeing the same pattern; Updated my system to 02.43.10-048 (from 02.11.09-053) and got a message with just ??? in Event Title and Description and nothing in the event code. An hour later I get a message about temp returning to normal (event code 2003). Everything was fine for about 30 hours, then I got ??? messages every 30 minutes followed by an event code 2003 for about 4 hours (middle of the night, no activity on the drive) yesterday I started to get a series of these with a scattering of notices of successful firmware updates (and corresponding reboots) with no change in the firmware version. We turned off auto-update. Just adding data to the thread at this point, the system is at home and I'm in the office so I can't do any real investigation on it.

WD Book live duo, Probleme beim Kopieren (Fehler 59...), Firmware-Update nicht möglich

Seit eineinhalb Jahren benutze ich das WD Book duo
Seriennummer WUZ234702481
My Book Live Duo-Firmware
Version:
MyBookLiveDuo 02.43.03-022 : Core F/W
Letztes Update:
Mo 01 Apr 2013 19:02:17 CEST
Es hat 2 Festplatten a 2 TB, die ich als normalen Speicher für Mediendateien benutze und ist an einem D-Link Router angeschlossen, der wiederrum an einer Fritz-Box 7270 angeschlossen ist.
Von den 4 GB sind 3,6 GB gefüllt.
In den letzten Wochen kann ich keine Dateien mehr zuverlässig auf das Book speichern, zum einen hat die Speichergeschwindigkeit rapide abgenommen zum anderen erhalte ich z.B. beim Kopieren von 10 mp3-Musikdateien 3-4 Mal die Meldung: Fehler 59 unerwarteter Netzwerkfehler....Wenn ich auf OK klicke, geht der Kopiervorgang weiter und die beanstandete Datei befindet sich in der Regel im Verzeichnis des WD-Book. Allerdings lassen sich größere Filmdateien gar nicht mehr kopieren.
Das Lesen und Abspielen der Dateien klappt von allen Computern aus hervorragend.
In unserem Netzwerk sind 4 Computer, alle mit gut gewarteten Versionen von Windows 7 oder Windows 8.1., die alle auf das WD Book zugreifen können, bei allen Computern tritt dieser Kopier-Fehler auf.
Über das Webinterface habe ich mehrfach die Kurzdiagnose und die Langdiagnose gestartet, nach mehreren Minuten wurden diese jeweils abgebrochen
Daraufhin habe ich mehrmals versucht ein Firmwareupdate einzuspielen, doch bei 10 Prozent des Updates bricht der Vorgang immer ab.
Daraufhin habe ich mir die aktuelle Firmware als Datei besorgt, doch auch manuell gestartet bricht das Update bei 10 Prozent ab. (Fehler 31303)
An den Computern und an der Hardware (Fritz-Box etc.) wurden seit langem keine Veränderungen vorgenommen. Auch anspruchsvolle Software-Installationen wurden nicht durchgeführt. Bis vor ca. 3 Wochen funktionierte der Kontakt mit dem WD Book zuverlässig, wenn auch nicht "rasend schnell". Da der Kopierfehler nun auf allen Computern auftritt, denke ich an einen Fehler des WD-'Books.
Darum frage ich Sie höflich um Ideen!
Mit freundlichen Grüßen
Ralf Kiekhöfer

Nehme doch bitte mal diesbezüglich Kontakt mit dem Technischen-Support von Western Digital auf. Hier die Nummer :
00800- 27549338
Mo-Do : 9:00 – 19:00 MEZ
Fr : 9:00 – 17:00 MEZ

Time Machine restore from WD my book live duo

Dear all and especially anyone out there who may be able to help me.
I have a MacBook Pro with Mountain Lion, a WD mybook live duo 3/6tb on the LAN, all wired.
It has been backing up through Time Machine fine until my MacBook crashed earlier this week so I have a fairly
recent snapshot of my MacBook before the crash.
I wanted to restore, after a Hard Disk erase which seemed necessary, from Time Machine but I couldn't make it work
as it kept asking me for user names and passwords of the NAS (which I entered of course) only
to result in error meesages saying the 'share' didn't exist. (Despite the fact that it does immediately
recognise the backup and location on the NAS.)
WD support advised me to first reinstall OSX ML and then use the regular Time Machine
functionality to restore my Mac.
- there is no option to fully restore your Mac through the wonderful TimeMachine time travel
functionality. I tried to restore my Macintosh HD back to a recent time point but that resulted in
nothing much (or nothing at all, I don't know). I don't see my old stuff, I still see a kind of vanilla
OSX ML installation.
- using the restore functionality (CMD-R during startup) and the time machine restore option,
results in the same nagging for names and passwords and error messages that the share
doesn't exist.
WD support couldn't tell me what the share name (and possibly password) would be for where it stores Time Machine backup
files (it doesn't show up in the list of shares when you look in the WD dashboard) and that makes sense to me as when you
tell Time Machine to use the NAS, it doesn't ask you for anything in terms of shares or passwords either.
So here I am: with probably a very good and recent complete backup at my disposal but no way of restoring it to my Mac.
So all I had and trusted to Time Machine is lost.
Is anyone out here who can help me? Anyone with a similar experience and hopefully solution? (That I can understand....I am a Mac user! :-) )
I would be enormously grateful!
Greetings from Amsterdam,
Eric

Hello Eric, not sure if this helps or is exactly what you are looking for as I am unfamiliar with the NAS issue you have. However, I recently restored my computer from Mavericks back to Snow Leopard using my WD mybook. At first I was unable to use the WD mybook for restore, as is was not recognized by the computer after the menu came up from pressing "command R" during start up. I attributed this to the WD software requiring a password to access the drive. This is the same password that you (anyone who owns a WD mybook) have to supply each time you want to use time machine to back up files. There is a simple remedy I found. You need to go to your applcations and select "WD SmartWare," type in your password, then select the "Settings" tab at the upper right hand conner. Then select "Set up drive." On the right side of the window there is the "Set Security Options," sign in using your password in the box displayed under "password," then select "Remove Security." The last step would be to save the security setting, and you are all set to use your WD mybook without a password for full system restoration. So when you restart your computer and hold (or as I found press many times) the "command R" to access the restore window at start up, you can select restore from time machine, and have your WD mybook now appear in the timemachine device window, as the device is not password protected anymore. Once your computer is restored you can follow the same steps outlined above to reinstate your password for your WD mybook. Best of luck,
Marc

BEFW11s4, added WD My Book Live, unable to access aol email.

I purchased a Western Digital My Book Live external hard drive. After I connected it with my BEFW11S4 and installed the WD interface, I found that I hung when I tried to access my aol email account, either using AOL's own software or using the AOL mail link on the AOL home page on Firefox. WD knew nothing about such a problem. I have had the router for years with no problems; the firmware is 1.50.14 dating from May 2004.
Has anyone heard of a similar experience or have any ideas other than spending hours tweaking everything and perhaps making things worse?

Well let me know the IP address that you are getting from the router as well as what is the IP address you are getting for the Western Digital My Book Live external hard drive? Does the issue occurs with the Internet Explorer or any other browser?

My Book Live Duo appears to have died. How do I determine what failed

Drive is making a squealing noise. Seems to make a noise with or without the drives.I cannot access the drive over the network. I have attempted to reinstall the software and find the drive with the search utility. The indicator light starts blue and then turns to amber. Do I need to purchase a new enclosure? What are my options?How can I test the drives without investing in another enclosure. I have 2 2TB drives setup in a mirror RAID configuration. Can't imagine both are bad.

If it's making an audible noise with no drives inserted, the enclosure has a failing component somewhere. There's no moving parts in the enclosure (no fan, etc.) Is it too old for a warranty claim?

OS X MAVERICKS 10.9.1, Late 2013 iMac i7 and Western Digital 4TB My Book Live Duo External Drive

How do I properly configure the external hard drive and Time Machine (TM) to be sure that TM backup are performed properly and the backups can be used to either restore my iMac fully or certain files can be restored in the future, if required.
I would like to know the drivers and software I need to install on the iMac to support the external hard drive, step by step instructions for correctly setting up the external drive would be useful. Should I use the external drive as RAID 0 ( the drive is actually two-2TB drives in a case), or use its 4TB capacity without RAID?
Additionally, is there a way to test the restoration of files from the external drive to the iMac. I do not want to render the iMac to an unusable state.

Be aware that Western Digital drives have had issues with Mavericks. http://wd-mavericks-data-loss.com/#!
I would format using Apple's Disk Utility rather than the drive software.

What is the best way to remotely access my sister in laws Mac who lives in another city to help her with her computer problems?

as stated above
What is the best way to remotely access my sister in laws Mac who lives in another city to help her with her computer problems?

The best way? Get her to bring it to you, especially if she makes good cakes.
Apples Back to my Mac isn't really suitable for this - it is designed for a single person who wants their Apple ID on the system. It would mean she would have to share hers with you & you would also have to setup her Apple ID on your Mac - it is messy & causes trouble with iCloud, iTunes etc.
You can try Messages if she is able to begin a session with you, see the 'invite to share screen' in the menus, weirdly you need to use a service that isn't from Apple.
Messages (Mavericks): Share your screen
It may be better if you to setup LogMeIn or GoToMyPC. They should 'dial out' & maintain a constant connection so you can login whenever the Mac is powered up. It won't, require a human to initiate the process at the other end, just be aware that the router may cause issues depending on what is configured, you may need settings to enable automatic port forwarding - it really depend on which option you choose.

Windows Security user name/password prompt when trying to remote access personal cloud storage device

I have 2TB WD Book Live drive setup at home and is working fine, including remote accessing by internet. However using a colleague's computer at the office recently, her computer would always prompt me for Windows Security username and password. I've tried
keying her admin user name/password and well as the router's admin/admin combinations and still doesn't allow me to access the cloud drive properly. However I have had no problem accessing the same drive remotely using other colleagues computers.
The exact message prompt as follows: Windows Security. The server 192.168.1.1 is asking for your user name and password. The server reports that it is from index.htm. WARNING: Your user name and password will be sent using basic authentication on
a connection that isn't secure.
Please help me understand the problem and its solution. Thank you.

Hi,
The IP address 192.168.1.1 is your Router server address, isn't it? I doubt there should some limition in your colleague's system. Please check it. Also you can try to disable security software for test to access your cloud.
The problem isn't your cloud server Authorization.
Roger Lu
TechNet Community Support

How to set up my elderly parent with Mac so that I can use remote access to help her?

I want to set my elderly mother up with a new Mac mini so that I can use remote access to show her how use email, browse the internet, share photos. (She lives in KY, I live in OR)
She has had an iPhone and an iPad for about 6 months and she can barely use them without becoming frustrated.   I want to be able to see her screen with her and show her how to do things.
My plan is to set her up with a Mac mini and I'll use my MacBookAir to remote into her system. I'm buying the mini to configure and then I'll mail it to her.
My question is whether to try to use Back to My Mac or Teamviewer for remote access
I have broadband with comcast and she has broadband with Access Cable. Each have their company modem/routers--neither of us have Airport Express.
I have my own iCloud account and she has her own.   If I use Back to My Mac, it seems that I would need to set up a separate account on my Mac that would sync to her iCloud account.
Teamviewer seems easier because I don't have to use a separate account.   Any advice?   Anything that I'm not thinking about?

As Linc says, you can establish a Screen Sharing session via iMessage and Facetime. The advantage of these 2 approaches is that once your Mom gets used to using them, she will be more comfortable using them to communicate with you. I've talked to my Mom via iChat (aka iMessage) more since she learned to use them, then in all the years before that (including when I was a child ). And just being able to see your Mom via Facetime can be useful when you want to gage how she is doing.
However, if you are any distance from your Mom, they you want backup methods incase something goes wrong.
So beside iMessage/Facetime, the next best would be Back-to-My-Mac via iCloud, however, you will want to establish her Mac as using your account so that you have the right to take control remotely.
An alternative that does not mix up your iCloud acounts would be to use TeamViewer.com (which has an unattended mode so you can do off-hour maintenance when your Mom is not around; or check up on her to find out if she is dating - Turns out if I had been paying attention, I would not have been blind-sided by my Mom getting Married again last Summer - she is in her 80's! ).
LogMeIn.com, as dwb says, can be used the same was as TeamViewer.com
Both LogMeIn.com and TeamViewer.com are very good at making it easy to get through the home router and if you are having any problems connecting using other Methods, TeamViewer.com or LogMeIn.com will most likely not have any issues.
Back-to-My-Mac allows screen sharing and file sharing so you can transfer files as well as control the screen.
Screen Sharing via Messages allows cooperative file transfer. That is to say, you can try pushing a file to your Mom, but she has to accept each transfer.
TeamViewer.com has an unattended file transfer mode.
LogMeIn.com requires the paid version to transfer files. However, there are other ways to transfer files, such as downloading them from the original source on your Mom's system while using screen sharing, using Dropbox (or similar), emailing them, etc...
Of course if you are really network savvy, you can roll your own via ssh tunnels, port forwarding routers, getting dynamic DNS names, transferring files via scp, or tunneling AFP file sharing, tunneling your screen sharing sessions. Lots of fun and excitement playing with terminal commands

IMac either or has been remotely accessed, has malicious code, is hacked and/or all of the aforementioned or something that I have not yet researched. With my health issues, my Mac keeps me from thinking about the pain and disability I have. Thank you.

Hello,
I'm giving it one more chance and then Mac goes into trash. My iMac is either remotely accessed, perhaps malicious code, hacked and/or all of the aforementioned. I am not savvy in these areas. Please read some of the many symptoms and if you can assist me -- I am beyond grateful. If you want to say it is my fault because I allowed somebody to use my computer or other nonsense please do not waste my time or yours. This is serious and has been going on for a period of time that is longer then I can remember!
I have a neighbor, lives in my apartment building, 'had' physical access to my iMac. Shortly after this I started to have problems that beyond any nightmare I have ever heard of - whether it be Windows or Apple! Please feel free to ask me any question(s) that might help me rid my iMac of this malicious act as the police have been useless -- say they do not have equipment to check my Mac. FBI can't b bothered.
It is more then clear that a person(s) has access and has messed up the OS, among other terrible things. He took over my Facebook account months ago, posted as though he was me. He also prevented me from getting back into FB and Yahoo to close those connected accounts. Went to an Apple store, under protection of their router and removed FB/Yahoo accounts. The pages that were showing at home turned out to be fake pages controlled by him. (Think they are called "defaced").
Anytime I did a 7X or zero out clean install -- he was there before I even hooked up the router!!!
It came to a point that I can no longer even get to the erase/Utility/install from my apartment so I took it to Apple more then once. Besides erase/install, I turned off ALL Sys Preferences that could alert him to Mac. The last time I received a gray Install CD and was told to take it out of the building and do another erase/install. There is no sense of going through this until I know if/how to get rid of him.
Also when I first sign on I ALWAYS get a 192.168.100.11. I do NOT have a router. I then go to System Preferences to Network and click "renew DHCP" several times before I get an IP addy! I am not savvy in this area but do feel that this is a major clue.
Passwords have been changed, master password is not something I can access which prevents me updating, etc., etc.
I will not bombard you with every detail as that would take several pages. I am beyond desperate. Will be happy to provide further details to serious responders only.
Thank you.
'REQUIRE ASSISTANCE'
Heartfelt sympathy to the many family members, friends, people who loved Steve Jobs even though they never met him -- RIP Steve. You are missed.

If you really believe that your system has been compromised, here's what you do:
Disconnect your Mac from your cable modem;
Back up any documents on your system that are important to you;
Boot your Mac from the system installation disks that came with it (insert the disk, restart your Mac, and hold down the "c" key until you get the "spinning gear" icon);
Choose a language and click the arrow button to continue;
From the Utilities menu, choose Disk Utility;
In Disk Utility, select your computer's hard drive;
Click the "Erase" tab;
Click the "Security Options" button and select to have it overwrite all the data on the hard drive;
Click the "Erase" button and allow it to process;
Once the "erase process has completed (it will take a while), reinstall Mac OS X.
Or, if this is too much for you to accomplish on your own, take your system to an Apple Store and have them help you perform these steps. If your system was indeed compromised, this will remove any such hack. You can then set up a new user account for the computer, reinstall your applications (reinstall only from original disks or downloads from the company making the software) and documents, and reconnect to the Internet.
Note that when you reconnect to the cable modem, you may still get an IP address starting with 198. This is normal with some cable modems and probably not a cause for concern. It will not be an indication that your system is still compromised; that will not be possible if you perform all the above steps.
Regards.

Desktop management and Remote access on OES 2 SP1?

I am preparing a migration of several servers from NW 65. SP6 to OES 2 SP1 Linux. One of those servers has ZENworks 7 Desktop Management/Middle tier server installed.
I am seeing statements in the documentation which make me wonder.... We use Desktop Management mostly for remote access, only now and then for inventory. I can live with the idea of doing a fresh install of ZENworks 7 desktop management following migration, and then importing the workstations anew.
I am planning on upgrading to ZENworks 10 later in the year. However, under the circumstances I am wondering if the migration might be a good time to jump to ZENworks 10 Configuration Management? I understand that Console1 goes away(?) but I do not understand what is to take the place of Console1.
Do any of you have experience with making that leap? What are the major considerations I should be looking at?

tkindig,
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Remote access and network services problem

I have a Mac Pro with two IP configs:
Ethernet 1: 69.##.##.## /255.255.255.248 [hidden for public forum security]
Ethernet 2: 10.0.0.20/255.255.255.0
My primary needs:
Able to remotely access the Mac via Remote Desktop using the public IP. Local LAN connectivity using 10.##.##.##.
Setup:
I have a 10 public IP address from my ISP and using one of the 10 now. Everything pings OK.
Question:
How can I customize the network service so that I can select the Ethernet 1 or Ethernet 2 port to use? So far it forces me select Ethernet 1 for all of the services selected. I'd like to use FTP & Web Server & Remote Access on the Ethernet 2 (public). The rest is LAN. I notice that Appletalk is only allowable on a single IP.
Quick experiment with the Internet sharing using Ethernet 2 (public) to Ethernet 1 failed to provide the desired forwarding result.
Mac Pro Mac OS X (10.4.9)

I think you need to go further into the settings and define FTP etc. to the specific Ethernet. There are also settings Automatic and where you define your connection. I have a 3 inch book that I will look at to see if they address it. I to plan to do something similar, but haven't got there yet.
Michael

Remote access to iPhoto acts wonky...

Hello,
I have tried to access iPhoto via Apple's Remote Desktop and via VNC. The application
starts ok but I cannot get anything more than the thumbnails to show.
If I double click a thumbnail with the default editor I get a black screen. If I set
the editor to Preview I get a blank screen but the thumbnail shows in the side
panel.
Is there a way to use iPhoto via remote access?
Thanks
Jerry

Ok,
I hooked the mini up to the TV and double clicking an image shows the
image in edit mode...
Something strange is going on since if I access my mac book pro via
vnc the edit mode works.
The mini has integrated graphics, the mbp has a dedicated graphics card.
Can't think of any reason for the mac mini to fail to display the images...
Any suggestions?
Jerry

Time machine stalling with network backup to Live Duo

I'm running Mountain Lion (10.8.2) and using a Western Digital Live Duo (NAS with 6TB set up with RAID1 (mirror)) for backup with Time Machine (TM). The WD Live Duo has a specific feature for supporting Time Machine and shares a partition for TM backup, but something is wacky as TM came up a few days ago saying that it had validated the backup and needed to create a new backup.
The NAS is available on the network, I can easily access it from multiple computers on our home network as well as from the iMac I'm trying to backup.
I'm connected to the NAS via a network switch (1000/100/10) that both the NAS and this iMac are connected to using Gigabit ethernet wired connections.
Time machine has been running for 2 days now and reports " 67.63GB of 363.44 GB - About 5 days" . Yesterday it said 4 days.. ;-)
I've been having issues with TM stalling and eating up all the resources when I was just backing up to a local USB drive.
Is there any other control for TM that is not visible? Where would I find the TM logs to see if something else is going on?
Any other ideas?
Thanks.

Backing up with Time Machine to a third-party network device is unsupported by Apple and unreliable. Most if not all such devices use the obsolete "netatalk" implementation of AFP, which doesn't meet the technical requirements for a Time Machine server. I strongly suggest you back up to two or more locally attached external hard drives. If you want network backup, use an Apple Time Capsule or another Mac with File Sharing active as the destination.

My Book Live Duo Remote Access

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