My daughter cannot remember her passcode for her iPhone 5. She needs a phone number that is stored in the phone and cannot remember her passcode. we have tried many groups of numbers and now we are locked out for an hour each time we put in the wrong pass

My daughter is out of the country until May. She did not take her iPhone 5 with her. Now she needs a phone number that is stored
in the memory and cannot remember her passcode. I have tried all of the possibities that she e-mailed , but none of them work
and now I am locked out for an hour each time I enter an invalid passcode. Help? How can I get around this to access the phone?

Follow the instructions at http://support.apple.com/kb/HT1212

Similar Messages

  • Ipod classic has been wiped. cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again.

    Ipod classic has been wiped saying 'no music'etc.
    Cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again. Ocassionally Itunes freezes when I plug in the Ipod.

    Make sure your headphones are plugged in all the way, meaning you cannot see any of the silver still showing from the headphone's plug. 
    A feature of the Nano is to put it to sleep when the display goes out and it does not detect any headphones.
    B-rock

  • I am using iPhone 4s with no sim card. My WiFi turned grey and isn't working. I've tried many methods like freezing and Resetting the network settings, still not working. Now what should I do? (iOS 7.1.2)

    I am using iPhone 4s with no sim card. My WiFi turned grey and isn't working. I've tried many methods like freezing and Resetting the network settings, still not working. Now what should I do? (iOS 7.1.2)

    Put in a micro SIM (SIM need not be active) and
    Restore from backup
    Restore as new
    http://support.apple.com/en-us/HT201252

  • I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??

    I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??
    And is there any way to sync all my purchases and accounts to just have one... It is a bit stupid that you dont even get a list of something of what account you may of used, or some kind of hint, so you could log on to the right account. I am really stuck ...
    Please Advise......

    You can't merge accounts. But you can check your purchase history:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
              http://support.apple.com/kb/HT2727
    Also, what may seem stupid to you... may be a protection of privacy to others.

  • HT201444 4005 will appear in the recovery system hardware cause it? I have tried to replace numerous devices and cables, but still reported 4005.

    4005 will appear in the recovery system hardware cause it? I have tried to replace numerous devices and cables, but still reported 4005.

    The fix was to completely remove all Apple Software following guides in previous posts.
    Then download and re-install latest iTunes 64-bit, making sure to Run As Administrator.
    This fixed it. Now the next thing seems to be that as I move from one device to another to close and restart iTunes between each one. Treat it gently. It seems to break easily and a lot.

  • After purchasing Adobe Acrobat Pro my download window is painfully slowly and seemingly stuck.  If i try to pause or cancel the download it stops responding completely.  I have tried to stop/start, redownload, and start fresh several times...all with the

    After purchasing Adobe Acrobat Pro my download window is painfully slowly and seemingly stuck. If i try to pause or cancel the download it stops responding completely. I have tried to stop/start, redownload, and start fresh several times...all with the same result. Any advice?

    Try downloading the offline installer from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
    Make sure you follow the Very Important Instructions on that page.

  • I'm trying to set up an iPad for work and the apple id I was trying to use came back expired. I set a new password and then it said it was invalid. Now I'm locked out for too many tries answering security questions that I don't remember setting up. Help!

    I seem to be stuck in apple ID ****. First the password was expired only two minutes after I finished setting up the account and then the new password was invalid.  I don't know what to try next but this is making me crazy.  And I'm locked out for eight hours for too many attempts at answering questions that I never set up in the first place. I don't know what gives but something is way off. I need to set up this iPad for work but I can't get past the login.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. Some glitch occured and you have to restore/erse the iPod. Y will have to restore from an existing backup if y ohave one.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • My daughter locked herself out of her ipod.  She can't remember the password and now we are locked out.  How can I get back in or restore it after she forgot her password?

    My daughter forgot her password on her iphone and we cant get it unlocked.  Is there a way to bypass her password or restore the phone so she can use it again?

    Did this back along to mine. Plug it into itunes on your pc (or Mac) and click on the ipod icon on the left hand side. When the device options come up on the main screen, click on restore. Follow the steps and it should restore to factory settings. If you had icloud activated on the ipod all previous purchases should be in the cloud and ready to download onto the ipod afte rit has been restored to factory settings, otherwise you'll have to download them all again. Hope it helped.

  • I have tried to update 6 apps. But they are all frozen for a day now I could delete them and reinstall but one is no zombies allowed and I don't want to lose content, can anyone help?

    I have tried to update 6 apps but they are all frozen .
    They either say loading or installing but are doing nothing.  I would delete them and try to reinstall, but one is no zombies allowed and i don't want to lose the game I. Have built up, can any one help a novice???

    Due to security vulnerabilities, rolling back to Firefox 4.0.1 is not recommended. Firefox 3.6.18 would be the safer choice.
    Here's the process to roll back:
    First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
    Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older
    Close Firefox 5.
    You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.
    Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.

  • Our old email address is still showing and it will not let us correct this on any of our devices. We are locked out and cycle through icloud requests.

    We got a new email address, and it appears that we successfully changed/updated our itunes/icloud account. When we work from our PC everything looks changed, and is obviously reading from our devices. However, all of our devices still show our old email address as the itunes store/icloud account and none of our devices will let us change this. It keeps asking us to sign in with our old Apple ID, but it won't let us sign in. We've tried multiple passwords and have tried to reset it, but that is not working either. Now, its cycling and keeps popping up...won't let us get to any other screen unless we shut off.
    I read the support questions and it said to make sure "find my phone" is shut down, but we can't even do that without a password. Very frustrating. Can anyone help?

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • Crap forgot one security questions now I am locked out for 8 hours!?!?!?

    Any one else click on send me the the link to reset the password and you dont receive anything? I have done it at least 10 times and still no email sent from APPLE....  I even have a back up email and nothing on either account. Help please...

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105358)

  • I downloaded the itunes update today and now my itunes won't work at all. It keeps saying I don't have MSVCR80.dll installed and to reinstall itunes. I have tried to reinstall it 3x and still same problem. Now I can access anything on my itunes. Help!

    It keeps sating that MSVCR80.dll did not install correctly and to try installing Itunes again. I have tried installing 3x and still same thing. I cannot access any of my music, podcast or books on itunes, it won't open. What can I do?

    You need to restore your iPad using recovery mode and the process is covered in this article.
    iPad: Unable to update or restore.
    http://support.apple.com/kb/ht4097

  • HT5312 Spoke with Apple "support" today about the Security Questions that R blocking us from using i-Tunes. The guy told us to just keep  GUESSING his answers.  How can U guess answers to Questions that U NEVER answered. Now he's locked out for 8 hrs. :(

    We spoke to Customer "support" today, as we can't use i-Tunes for a new i-Pod gift for Christmas.  The reason this iPod was bought is because he can no longer upload i-Tunes to his old one because it's a Ver. 3 and it demands you upgrade it (which we tried numerous times before getting into one  of these chat rooms and discovering that the iPod 3 is not compatible with the upgrade!! Really makes them all a waste of MONEY.  Not happy.
    Anyway, the "ADVICE" from the Apple "support" guy was to just keep guessing the answers to the questions.  WHAT!  He never answered them before, they weren't necessary before, so how can he guess the answers, to questions that were non-existent when he originally created his ID??
    Does anyone have any advice regarding this, as I think he has already attached his credit (also a gift) to his ORIGINAL ID, so even if he creates a NEW Apple ID, he will lose that Credit.   So furstrated right now!

    I assume that you don't have a rescue email address on your account ? How did you contact support ? You should be able to contact them in your country via this link and they should be able to reset the questions : http://support.apple.com/kb/HT5699

  • Everytime I get thru to the point of extending the current wireless system I end up with an error and asks to retry. I have tried everything. Light keeps flashing amber. Any ideas out there

    Installing Airport extreme to extend existing wireless system. I have airport Utility current. after getting to the point of extending the system it tells me there was an error and please retry. I am using my IPad and I phone with the utility and both don't work. I have internet via hard wire thru the AEBS and it does see the  wireless signal but the big I shows up and the light still flashes amber. ( I am using an HP lap top and linksys router is main wireless station). Working on this most of the day, any help?

    Please describe the changes you made in detail.. it is terribly hard to fix network issues remotely with vague general comments.
    Was the TC, main router, bridged, connected via ethernet or joined to the wireless network???
    What is the main router now..?? What is the wireless?
    Do you have a direct connection to the TC by ethernet.. ?? If not you need one for setup.. plug ethernet to a laptop is easiest or remove the TC from the network and just plug it into the computer.. press and hold the reset for 10sec to get access.
    Lion is hopeless network wise.. and you need to download the proper airport utility 5.6 before you attempt this.. so connect up by ethernet to the main router.. whatever that is and download the stuff you need before you begin.
    http://support.apple.com/kb/DL1482

  • I've forgotten one of my answes to the "security questions" now I am locked out of my account. All I wanted to do was buy an album and now I am "locked out" how do I get Itunes to let me buy this album?

    I am not a ferquent user of Apple aside to download music on to my Ipod touch and I am not overly pleased with it. All I wish to do is download and ablum and cannot remeber the answers to one of my security questions.*seeing as I rarely use it* now I am locked out of my account and all and all very annoyed. how do I become unlocked and change my security questions so that I may download this album and stop using Itunes all in all.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

Maybe you are looking for

  • HT203254 NVIDIA GeForce 8600M GT graphics processors

    How much does this repair cost now that Apple is no longer covering the expense?

  • Logic presets unavailable

    Hello So recently I was at a 1 to 1 appointment and was expeirementing with the strings presets in logic 9 (staccato, vabrato, etc) But when I went on my own computer the presets were not available or even located in my files or in logic. I was wonde

  • Can't update iTunes movie info when sharing media server

    I use a mac mini as a media server and have a 2T hard drive connected to it with all my movies and TV shows. It is connected to my network but not to a monitor.  I connect to it thur sharing when I want to make a change on it.  I have always been abl

  • BPEL Dehydration/Memory question

    I’m using Oracle BPEL PM 10.1.2.0.2 running on Oracle Application Server 10.1.2. My scenario is simple, I’m using manual tasks in my flows that can be open for several days, and therefore it won’t be good if the processes stay in memory, consuming re

  • Using tabs in portal

    I am new to portal and I am trying to create a page with tabs which are related to each other. I need to setup a page with the master information say "PERSON" on the 1st tab within a single record form then have another tab with a form with "TRANSACT