My daughter's Ipod has no sound when attempting to playback music and also no radio reception. Just got it for Christmas. HELP!

My daughter's Ipod 7th generation -- which she just got for Christmas -- has no sound when playing back her music and also has no radio reception. Tried different headphones and resetting the Ipod -- no difference. I was working fine Christmas and the day after. HELP!

do you have headphones plugged into it?
the headphones act as an "antenna"

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