My daugters phone is disabled because she forgt her password, how do I reset it?

My daughters iPone 4 is disabled because she forgot her password, How do I reset it?

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iOS: Forgotten passcode or device disabled

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  • HT1212 my daughter's ipod touch has been disabled because she forgot the password. It also says it cannot connect to itunes because it's been disabled. How do i just erase the ipod totally so we can use it again?

    My daughter's ipod touch has been disabled because she forgot her password. It also will not connect to itunes because it's been disabled. How can I just erase or reset the ipod so she can use it? We don't mind if the info. on the ipod is lost.

    Hi Guys,
    I havent touched my Iphone 4s in ages (about a month). I came back to it the other day. I forgot the password, so naturally it disabled it and is telling me to connect to iTunes. In the meantime, i had got a new computer and didnt back up the itunes files (because im an idiot). So now when i connect it to iTunes it tells me to verify it on the phone, but i cant get in there because it is disabled. PLEASE SOMEONE HELP!!! I HAVE NO IDEA ON HOW TO FIX IT!! I've tried to restore it, I've tried to jailbreak it. NOTHING works!! PLEASE HELP!!!

  • HT1923 My daughter disabled her ipod because she forgot her password. How do I fix it?

    My daughter disabled her ipod because she forgot her password. How do I fix it?

    Do as the manual says and restore the ipod.
    If you are unable then type "unable to restore" into the search bar at the top if this page by support and read the resulting help article.

  • I need to restore my daughter's iPhone because she forgot her password, but it says I can't manually restore backup until I turn off find my iphone on her phone

    i need to restore my daughter's iPhone because she forgot her password, but it says I can't manually restore backup until I turn off find my iphone on her phone

    Forgot or Wrong Passcode
    http://support.apple.com/kb/HT1212
    Forgot Passcode use recovery mode to restore
    http://support.apple.com/kb/HT1808

  • My wife's ipad is locked because she put her password or apple id in wront too many times. it now says connect to itunes. when I connect to itunes it says ipad is locked. cannot go any further. do they not have a safe mode?

    my wife's ipad is locked because she forgot her password or put her apple id in wrong. the screen says to connect to itunes. when I connect to itunes on my computer it says her screen is locked (Duh I know that). How do I unlock it without deleting all her info.

    Hello Butzi1,
    Thanks for using Apple Support Communities.
    Since iTunes is asking your to enter the passcode, and you are unable to access the iPad, you will need to put the device into recovery mode and restore the iPad by following the directions below.
    Use recovery mode
    Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
    Disconnect all cables from your device.
    Turn off your device.
    Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode.
    Click OK, then restore the device.
    iOS: Forgot passcode or device disabled
    Take care,
    Alex H.

  • I recently gifted a song to my sister, and just found out she didnt get it because she changed her email. how do i resend the gift?

    irecently gifter a song to my sister and just found out she didnt get it because she changed her email provider. how do i resend the gift?

    If you share an Apple ID, both of your phone numbers should be linked to that ID. You should be able to use your phone number as well. My wife, my daughter and I all share an Apple ID for purchases, and we each text from our iOS devices using our own iPhone numbers.
    When iOS 6 came out, you were able to link the phone number with your Apple ID to use for Messages and FaceTime. You will need to sign out of messages on all devices and then start the process all over again.
    Take a look at this.
    iOS and OS X: Link your phone number and Apple ID for use - Support

  • Just got a used i-phone from friend but she doesnt know her password how can i reset it so i can put my own id and password in

    hi im new ti i-phone so can anyone help me please

    what password exactly. locked iphone or itunes password. if locked iphone than just restore it. if itunes password then go to settings-itunes/store/or app store then hit sign out then sign in with yours.
    <Edited by Host>

  • HT1414 My daughters ipod touch newer version has been disabled.  She forgot her password and tried to figure it out but got locked out.  We have turned it on and off and it also says connect to itunes.  I have tried to reinstall the updated itunes but eve

    Help ipod touch. Newer version. Turns on and off but does nothing else.  Says on  it ipod is disabled. Connect to itunes. what should i do? My daughter could not recall her password and tried too many numbers now it is locked and we cant get it to do a thing. ugh!

    Try: http://support.apple.com/kb/HT1808

  • HT201328 my daughters iphone has been disabled because she forgot the passcode how do i get it un disabled

    my daughter has disabled her iphone i need to know how to get it restored

    Connect the charger plug on your daughters phone and connect to the computer on the iTunes where she syncs and restore the phone in itunes and will come back up as new without old passcode lock.

  • How can you retrieve a password. My daughter is locked out of her IPod because she forgot her password.

    How can we change password on an Ipod. My daughter has forgotten current password and has been locked out.

    It can' be retrieved. To reset the password:
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I am trying to restore my daughters iPhone because she forgot her passcode.  I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked.  HELP!

    I am trying to restore my daughters iPhone because she forgot her passcode.  I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked.  HELP!

    iCloud: Remove your device from Find My iPhone - Support - Apple
    Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
    Click All Devices, then select the device.
    Click Erase device, then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
    When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.

  • HT1212 My phone is disabled because of entering an incorrect password several times.  iTunes will not connect when trying to restore the phone  Can you help?

    My phone is disabled because of entering an incorrect password several times.  iTunes will not connect so that I can restore the phone.  What more can I do to get my phone back up and running?  Thank you

    I do not understand how to remotely wipe the phone using icloud, find my phone or my apple id and password.  Kindly explain step by step as I am an older individual and I am confused

  • I have an apple i phone that is disabled because cant remember the password to get into the phone i was told to sign into i tunes to be able to unlock my phone. i have i tunes i get into on my i phone but can not get into it on my computer??

    i have an apple i phone that is disabled because cant remember the password to get into the phone i was told to sign into i tunes to be able to unlock my phone. i have i tunes i get into on my i phone but can not get into it on my computer??

    Hey grandkids7k,
    Thanks for the question. The following resource provides troubleshooting information if you have forgotten your passcode:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    Thanks,
    Matt M.

  • My icloud id has been disabled because i forgot my password now i cant start my phone. plz help me

    my icloud id has been disabled because i forgot my password now i cant start my phone. plz help me

    Locked Out, Forgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions
        1.  Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
        2.  Use iTunes to restore your iOS device to factory settings - Apple Support
        3.  About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
    If all else fails: Place your device into recovery (DFU-Device Firmware Upgrade) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
           other end of the cable connected to your computer's USB port.
       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
           until the red slider appears, then slide the slider. Wait for the device to turn off.
                  * If you cannot turn off the device using the slider, press and hold the
                    Sleep/Wake and Home buttons at the same time. When the device turns off,
                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
           device. The device should turn on. Note: If you see the battery charge warning,
           let the device charge for at least ten minutes to ensure that the battery has some
           charge, and then start with step 2 again.
      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
           When this screen appears you can release the Home button:
      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • HT1212 PHone is disabled because I cannot remember passcode that my child changed.  I have tried doin the back up and restore but it tells me to turn off Icloud; (can't because phone is locked).  I tried to restore but it wants the passcode.  I do I remov

    My phone is disabled because my child changed the passcode and disabled my phone.  Need help with changing passcode or getting rid of passcode.  I cannot restore or backup from my itunes account because I have find my phone app on and Icloud.  I get messages that say turn off thos two on the phone.  (but I can't because I cannot access nothing on phone because it is disabled.  Need help on this Thanksgiving Day since the iphone help desk is closed until tomorrow.

    Hello TinaBrady
    Try powering off your iPhone, and then hold the Home button down when you while plugging it in to your computer until you see the Connect to iTunes icon come up to restore.
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Regards,
    -Norm G.

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