My four months old retina 15" has a dead pixel

Hey!
My four months old macbook pro retina 15" has a dead pixel, clearly visable in the screen, and my question is " does the warranty covers it?"

Thanks for answering...
Okey, do I need to go to the shop where I bought it? Or could I go to an apple shop located near me? And how long time does it take for them to replace the screen?
Best regards,
Jack H

Similar Messages

  • My MacBook Pro Retina 2013 has a Dead Pixel

    I just noticed my MacBook Pro Retina has a dead pixel in it. It is black then changes to white when on a black screen. (It's just one) It just came out of no where, and I wanted to know if I was still in Warranty? And if not how mush would it cost to repair it?

    Welcome to Apple Support Communities
    Your Mac is in warranty if you purchased it less than a year ago. In this case, you can try taking the Mac to an Apple Store or reseller to see if they can replace the screen, although I have seen cases in which Apple refused to replace it if there was only one dead pixel. You do not lose anything by trying this.
    Before taking the MacBook, make a backup of your files on an external drive with Time Machine.

  • Hi!My 6 month old MBP 13" has suddenly stop charging.Mac is working,but not charging

    Hi!My 6 month old MBP 13" has suddenly stop charging.Mac is working,but not charging

    Troubleshooting MagSafe adapters  http://support.apple.com/kb/ts1713
    If you need to pursue further you can do it on-line,  start here
    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • HT1766 My mini Ipad is only 2 months old and it has frozen. The screen says that the ipad needs to be backed up on icloud but the touch screen has frozen and I can even shut it down. Suggestions

    Does anyone know how to unfreeze a screen.
    My mini Ipad is only 2 months old and it has frozen. The screen says that the ipad needs to be backed up on icloud but the touch screen has frozen and I can even shut it down. Suggestions

    Try to reboot it. Hold down the sleep and home keys until you see the silver apple, about 20 seconds or so. It should reboot and work for you.

  • I have a single Pixel that is broke on my 2 month old retina macbook pro. I have Apple care. What will Happen if I bring it to an apple store.

    I have a single Pixel that is broke on my 2 month old retina macbook pro. I have Apple care. What will Happen if I bring it to an apple store.

    You can try to see if they will replace it, however there is some sort of acceptable amount of stuck pixels and they won't replace so I hear.
    But that was a long time ago and things change.

  • My four-month-old macbook pro's battery when fully charged is now down to 2 hours life from 7...in the last week. Why?

    I bought my macbook pro 13" about four months ago and have been in love with it ever since - especially as compared to my old PC laptop, the battery stays cool and lasts forever when I am working. Best charge was 7 hours. However, in the last week I have noticed the battery suddenly becoming hot when I unplug the charger, and the best length of time I can get on a full charge is 2 hours.
    I have made sure all the settings are for prolonged battery life - which they've been since I first set up - and turned off all programmes running in the background, but this has not made any difference. I have been using iMovie a lot lately which takes a lot of battery which is probably why I didn't notice the battery being low as it automatically seems to make the battery slump to 2 hours when it's on. It's off now, and my battery won't improve.
    I have also now followed the instructions (below) about calibrating, but this has had no effect. My housemate bought the same model a month ahead of me, uses it probably slightly less, but his is still 7 hours for a charge.
    Is my battery faulty?
    Calibration instructions used:
    PowerBook G4 (15-inchDouble-Layer SD), MacBook (all models), MacBook Pro (all models), and MacBookPro (17-inch) (all models)
    Thebattery calibration for the PowerBook G4 (15-inch Double-Layer SD) and anymodel of MacBook or MacBook Pro has been updated because of a new batteryreleased with this computer. With these computers, follow these steps tocalibrate your battery:
    Plug in the power adapter and     fully charge your PowerBook's battery until the light ring or LED on the     power adapter plug changes to green and the onscreen meter in the menu bar     indicates that the battery is fully charged.
    Allow the battery to rest in the     fully charged state for at least two hours. You may use your computer     during this time as long as the adapter is plugged in.
    Disconnect the power adapter while     the computer still on and start running the computer off battery power.     You may use your computer during this time. When your battery gets low,     the low battery warning dialog appears on the screen.
    At this point, save your     work.  Continue to use your computer; when the battery gets very low,     the computer will automatically go to sleep.
    Turn off the computer or allow it     to sleep for five hours or more.
    Connect the power adapter and     leave it connected until the battery is fully charged again.
    Tip:When the battery reaches "empty", the computer is forced into sleepmode. The battery actually keeps back a reserve beyond "empty", tomaintain the computer in sleep for a period of time. Once the battery is trulyexhausted, the computer is forced to shut down. At this point, with the safesleep function introduced in the PowerBook G4 (15-inch Double-Layer SD)computers, the computer's memory contents have been saved to the hard drive.When power is restored, the computer returns itself to its pre-sleep stateusing the safe sleep image on the hard drive.

    Thanks Sig. The information is here: Anything useful stand out?
    Battery Information:
      Model Information:
      Serial Number:    9G1130CJVD3MA
      Manufacturer:    DP
      Device Name:    bq20z451
      Pack Lot Code:    0000
      PCB Lot Code:    0000
      Firmware Version:    0201
      Hardware Revision:    0002
      Cell Revision:    0158
      Charge Information:
      Charge Remaining (mAh):    5663
      Fully Charged:    Yes
      Charging:    No
      Full Charge Capacity (mAh):    5663
      Health Information:
      Cycle Count:    59
      Condition:    Normal
      Battery Installed:    Yes
      Amperage (mA):    261
      Voltage (mV):    12574
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):    10
      Disk Sleep Timer (Minutes):    10
      Display Sleep Timer (Minutes):    10
      Wake on AC Change:    No
      Wake on Clamshell Open:    Yes
      Wake on LAN:    Yes
      Current Power Source:    Yes
      Display Sleep Uses Dim:    Yes
      Battery Power:
      System Sleep Timer (Minutes):    10
      Disk Sleep Timer (Minutes):    10
      Display Sleep Timer (Minutes):    2
      Wake on AC Change:    No
      Wake on Clamshell Open:    Yes
      Display Sleep Uses Dim:    Yes
      Reduce Brightness:    Yes
    Hardware Configuration:
      UPS Installed:    No
    AC Charger Information:
      Connected:    Yes
      ID:    0x0100
      Wattage (W):    60
      Revision:    0x0000
      Family:    0x00ba
      Serial Number:    0x00262704
      Charging:    No

  • New (2 months old) Mac Book has a Warped CD/DVD Drive

    I have a new Mac Book (2 months old - not refurbised) that I recently tried to insert a DVD into the drive and it basically fought me and would not allow me to insert a DVD. It did eventually work but it was a pain in the butt and is inconsistant sometimes it works sometimes it doesnt.
    Upon inspection of the slot in noticed that it looks warped like the outside of the slot bends in the middle in the casing. Has anyone else experienced this problem with the new macbooks? If so did they get it repaired by Mac, at the Genius bar perhaps?
    I also have "stains" or marks from my hands on the casing where my hands rest is this normal and if so how do i get them off?
    I bought the Apple Care package so I am assuming that it would be covered but in all my years of having an apple I have never had this kind of hardware problem.
    Macbook 13", Powerbook G4, iMac (G4), iPod (2nd Gen {40GB}), iPod Nano (Nike+), iPod (5th Gen)   Mac OS X (10.4.9)  
    Macbook (13")   Mac OS X (10.4.9)  

    Hi Jagreynolds,
    couples user post their problem with this misalign optical drive, and since it is not an user upgradeable part, the only way is to contact apple store and let the genius guy re-align or replace the optical drive.
    And for that stains issue, consult to applestore as well, if it is a discoloration issue like previous issue as very early white macbook, maybe you can get the replacement as well.
    And yes, both issues are covered by apple warranty.
    Good Luck.

  • 6-month old Mac Pro has already had a new logic board and power supply

    At a cost of $400 in shipping and a one-month wait, my 5-month old Mac Pro got a new power supply and logic board
    Now I keep getting kernel panics, runaway kernel_task in Activity Monitor, and corrupted boot drives
    External Firewire drives work some of the time, and occasionally my USB devices dont work either
    This computer is a nightmare - how do I begin to figure out if this is OS (10.6.4) or hardware related?
    The extended AHT test reports that all is OK - as does an extended memory test using Applejack
    Should I do firmware updates and re-install the 10.6.4 combo pack, or am I just wasting more of my time?
    I've got 4 macs and this is the only one that works badly - I think Apple's OS updates are getting as bad as Windows updates

    My first question is why you spent $400 to get a 5 month old system fixed. That should have been covered under the warranty. So someone ripped you off, or you left out some key details.
    And if you had both the logic board and PSU replaced, did you ever stop to think that maybe the problem lies with the power coming into your house? It's not really the big power spikes or blackouts you need to worry about, since those are pretty rare. What you need to worry about are the small fluctuations in voltage that happen several hundred times a day, if not an hour. Sometimes there's not quite enough power, other times there's a little too much, and all of this takes a steady toll on the PSU. It will do what it can to try and feed the rest of the computer a steady diet of electricity, but sometimes a jolt will get past it and start damaging other components. It could even cause data corruption on your HDD.
    If the PSU and logic board already went, who knows what damage it may have caused to anything else. It may just be taking longer to show up.
    It might also be that whomever ripped you off to the tune of $400 simply traded you one defective logic board for another. Or maybe they don't really know how to protect against ESD. I once saw a repair shop where the techs smoked in the same room they did the repairs. Sadly, for every one good tech out there, there's probably at least 3 complete idiots. Kind of like auto mechanics.
    And I never have problems with Windows or Apple updates. Seems like on Windows the majority of people who have problems with updates are either running some program designed to change the way Windows looks or messes with low level system files, or they have a malware infestation they were unaware of/oblivious to. Most of the people who have problems with Apple updates seem to be the same way. They're running some truly bizarre programs that mess with the system in ways programs were not intended to mess with the system. There's generally a reason OS vendors provide an API for developers. You deviate from that at your own peril.

  • My computer is under 2 months old. It has so many problems. Am I alone?

    My computer is under two months  old.  It freezes alot and I have had the screen turn to static on more than once when I am on the internet. 

    Hi Formaine,
    If your computer is under 2 months old it should still be covered under your manufacturers warranty. 
    Please call our technical support at 800-474-6836.
    Let me know how you make out?
    I worked on behalf of HP.

  • Hi I have an iPad 2 it's only 4 months old I've dropped it once and has a dent in top right hand corner and also has a dead pixel would anyone know if apple will repair or replace my iPad ?

    If anyone can give me some advice on this subject would be great!!!

    If you purchased the AC+ coverage package then yes, they will, the first of two times you're covered for accidental damage and it will cost you $45.
    If you did not purchase it then yes, they will, but they won't repair it but will, instead, replace it for somewhere around $400. I seem to remember that that price was independent of model, but you'd have to check.
    Absent the accidental damage they probably would have replaced your iPad for free as a matter of course due to the dead pixel, but I'd expect that option to be off the table.
    You can always live with it, as long as the dent doesn't seem to have dislodged the screen. They will sometimes come loose as a result; check for increased light leakage in a darkened room, perhaps just looking at the backlighting, to see if that has happened.

  • Macbook Pro Retina has 3 dead pixel clutter

    I have had my Macbook Pro Retina for a month and i have 3 dead pixel clutters. It first started with one, know there's two more. Should i wait to take it to the apple store to have it replaced or fixed.

    Definitely not normal. A month is a bit long for a replacement though. Take it back and they should be able to repair it though.

  • MacBook Pro w/Retina has moving dead pixel (white)

    I recently purchased a MacBook Pro w/Retina and have an annoying issue that comes up from time to time. Once in a while a bright white pixel will appear in the middle of the screen. It stays put while it is there and I can drag screens around and nothing changes but then suddenly it will go away. After awhile it will popup in a new location and the same thing will happen. Any ideas what this might be? Is it an issue with my screen?

    Anyone reading in 2013/2014 running Mavericks (and worth a try with earlier OS) and having this issue on an external display, I wrote about the deceptively simple solution here: http://forums.macworld.com/index.php?/topic/153791-dead-pixel-or-something-else/
    Basically, in display preferences try moving the menu bar (that small white rectangle on the arrangement screen back and forth...that's it.

  • Macbook Pro Retina (2 or 3 dead pixels)

    Hello,
    My MBPR is around 8 months old and does have 2 or 3 dead pixels around the center of the screen. I didn't buy Apple care (i stil can) but i'm wondering if i even need it for a replacement/repair. Does Apple even does something with or without the Apple Care for only 2 or 3 dead pixels?
    I hope someone here got any experience in this.
    Cheers!

    The Apple warranty on the MBPr is one year from date of purchase so you are within the warranty period at 8 months.  Take the MBPr to an Apple store genius bar and discuss the display with the technicians and see what they will do about it.  Some have said that 2 or 3 pixels is below the threshold for service/replacement.  But you don't know for sure until you take it in and see what the techs will do about it.

  • My iPhone 3G Has a Dead Pixel

    So my iPhone that i've had for about a month has a tiny weeny dead pixel below the battery indicator. I've already contacted Apple and they said that they will swap it out, but if you were in my shoes would you replace it or not?

    Gimini wrote:
    dead pixels are common in any type of lcd based screen however, if u are able to notice it u will always see that, why live with something less than perfect if u dont have to?
    You shouldn't have to put up with it with a brand new iPhone. The iPhone is covered under AT&T's two year and Apple's year warranty. Feel free to bring it to your closest AT&T store for any iPhone or accessory that came with the box and they will replace it. As long as it is not lost or stolen. (I lost my ear buds and had to pay for it. Doh.)

  • Screen has black/dead pixels and line across screen.

    My iphone is still under its one year warranty. I can not recall any drops or it ever being handled roughly, however I have a black/gray blob of dead pixels in the left corner and my screen has a shiny line that looks like a crack of the LCD, however the glass screen is not cracked in any way that I can tell. I think the dead pixels are spreading as well. Has this happened to anyone else? Does anyone know if this is under warranty? I live over an hour and a half from the nearest apple store so I really don't want to take a special trip to see a genius only to find out that I will have to pay $200 to get this fixed. Any help/advice would be greatly appreciated!

    If it is still under warranty, they should replace the screen without charging you. The same thing happened to me a few months ago and they replaced it for free. You might have to make the long trip to the store but they shouldn't charge you and it will take about 30 minutes. Call to make an appointment first if you plan to go to the apple store.

Maybe you are looking for