My Iphone home button touch ID has failed, And it won't restore or go through the new update, Can anyone help?

My iphone 5S all of a sudden has went to shutdown mode and when i restarted it; The touch ID button wont work and it won't even give me the chance to re-add a new finger print, I tried updating the new 8.1.3  Update the day after but it keeps telling me that the update has failed, I've also tried restore to factory settings but it didn't work even in the recovery mode, Can anyone please help?

Hello AmrElShayeb,
If the steps provided in that article didn't work, then you will need to contact Apple Support. From the article:
If the button or switch still isn't working, if it works intermittently, or if it's damaged, contact Apple Support to set up service.
Cheers,
Jeff D. 

Similar Messages

Maybe you are looking for

  • Saving issues: "The file may be read-only" error message

    I do a lot of scanning to pdf and will often have to add a newly scanned page to an existing archived pdf then resave it. I have a very consistent workflow and use two screens. The folders that contain the archived files are always on my second scree

  • Computer freezes while using itunes

    I have a eMac running 10.4.8 and the latest version of itunes [ I also use a wireless card with airport express ]. When I try to do antthing else with itunes running my computer frezzes up and the only way to fix it is to restart. Spent yesterday on

  • Advice on DVD Writer for PowerBook - Matshita DVD-R UJ-815

    Hi there, I have been attempting to burn DVDs on my PowerBook using Toast Titanium Version 6 - TO NO AVAIL. During my first few attempts to burn DVDs, the SuperDrive accepted the disc but was unable to complete the Encoding process. Burning data file

  • How to hide the Add-on panel from a script

    Good day I've installed an Add-on on my PowerShell ISE. I activate the add-on by  Import-Module c:\ps1\Modules\VariableExplorer\VariableExplorer.psm1 im my Profile A minor annoyance is that the adds-on panel gets shown.  i have to press Alt+Shift+V i

  • Trouble with Phone

    Right. We moved from Orange thank god to BT less then a month ago, received home hub and phone. I set it up, everything worked great, 8mb phone worked ok. About a week ago, our hub/phone were messing up. If we ever accepted a call and put the phone d