My iPhone screen turned green and pink and now wont turn on or off and is unresponsive. Tried holding down power/sleep button, tried plugging into itunes, all with no success. HELP!

I was just playing on my phone when it froze. The screen flashed green and pink then I had to hold down the power button until the green and pink slowly faded away. The phone is completely unresponsive. Wont power on or off, isnt recognized by computer

Did you also try to connect in recovery mode, explained here:
iOS: Unable to update or restore

Similar Messages

  • HT1212 My sons iPod is at "disabled" state and I have tried plugging into iTunes but still won't go to factory settings. Please help

    My sons iPod is disabled and we didn't sync with my laptop. Have tried going to factory settings on computer but that doesn't seem to help. Please help
    Pete

    Place your device in recovery mode by:
    Placing your device into recovery mode
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
    Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
    If necessary, open iTunes. You should see the following "recovery mode" alert:
    Use iTunes to restore the device.
    Then try

  • HT1212 hey i have forgotten iphone screen lock passcode and i have tried again and again so my iphone gets disabled . 1 and 23 hrs gone but it is still disabled . So please tell me what to do???  plzzz.

    hey i have forgotten iphone screen lock passcode and i have tried again and again so my iphone gets disabled . 1 and 23 hrs gone but it is still disabled . So please tell me what to do???  plzzz

    recovery mode
    open itunes on computer
    plug cable into computer not phone
    turn phone off
    hold home button and plug cable into phone.  do not release home button until an itunes graphic appears on device.
    look to computer should have message about recovery mode click ok and restore
    Peace, Clyde
    if u need an article see
    http://support.apple.com/kb/HT1808

  • My iPhone screen is unreadable and I am trying to back up to iTunes but I need to put my password on my phone which I can't do.  Help

    My iPhone screen is unreadable and I am trying to back up on iTunes but it needs my password put into the phone
    but I can't see the screen to do this.  How do I get around this?
    Karen

    The instructions are in that link. Just follow them VERY CAREFULLY. Especially the part about:
    Turn off your device and leave it off.
    Plug in your device's USB cable to a computer with iTunes. [but DON'T connect it to the iPhone yet]
    Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
    When you see the iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
    Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

  • My iphone 6 screen is black and is unresponsive to home key or lock button.

    My iphone 6 screen is black and is unresponsive to home key or lock button. Phone is powered on and will ring, but no display. I have tried powering it off, but it will not respond. What do I need to do?

    Hey stayhome4boys,
    If you are having an issue with seeing only a black screen on your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
    Start with the section titled If you see a solid color screen (black, white or blue)
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • IPhone4 will not turn on. Tried reboot with home button and power button, and tried with sim out. Left on charge for an hour and nothing. Tried plugged into PC and nothing. Tried holding any and all buttons one at a time and plugging into PC and nothing.

    Hi,
    This is for my wife's iPhone 4
    She was on a call and went to end the call and the phone just turned off.
    Left it on charge for an hour or so and nothing.
    I tried the old reboot (home button and power button) and nothing
    I tired with the sim out.
    And with it plugged into a PC, opened iTunes and it didn't recognize that the phone was plugged in.
    I tried my PC and nothing.
    My phone charges and connects to both PC's
    Tried holding the home button then plugging into PC
    Tried holding the power button then into PC
    I've now been trying different combinations for about 3 hours and now I'm all out of ideas.... :(
    Please please can some help before Tuesday when I will have to find someone to repair it.
    Thanks,

    Sounds like faulty battery. Make Genius reservation and take to Apple for quick (minutes) free battery diagnostic testing. If you have Warranty or AppleCare the problem will be covered.

  • My phone went blank.  It still had 41% battery life.  I have tried to reset by holding down the sleep button and botton on top until the Apple Icon appears but then after that, nothing.  Any ideas?

    I had just checked my phone and it had 41% battery life left. A few minutes later, it simply went blank and won't do anything. I tried reseting it by pushing down on the wake/sleep button and the button on top until the Apple logo appeared, but that didn't help.  Any ideas?

    Try:
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • HT201210 My less than 2 week old iPhone 5 has gone into recovery mode... I've tried plugging into itunes and restoring but error code 21 keeps coming up. Please help!!!!!

    My less than 2 week old iPhone 5 has gone into recovery mode... I've been trying to restore all day using itunes but just as the restore is about to finish, error 21 comes up. My phone is essential for work and this has caused me endless problems today. I am disgusted with this, I need a reliable phone. Please someone help me get it working again?!

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

  • Tabs will not load sometimes unless I move the cursor or hold down an arrow button. If I close all tabs and reopen, it will work properly for a while then start doing the same thing. I've tried disabling add-ons but it does not help.

    I've had this problem with earlier versions of Firefox. I am currently running the latest version which I think is 6.0.1. Firefox also is not responding a lot since the latest version update. I'm running Windows 7 Home Premium 64 bit.

    I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
    After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

  • My iphone 4s just shut down so factory reset, when plugged into itunes it started tonrestore then just stopped. ??? anyone help or is it broken

    my iphone had apple logo an reset on itunes and when i did it started to reset an then stopped saying error occured. any tips or is it broke

    Hi sherlock1974,
    Welcome to Apple Support Communities!
    It sounds like there was an issue restoring the iPhone from iTunes. Take a look at the article linked below, it provides some general tips that will resolve most issues and links to more advanced troubleshooting for other specific issues.
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/TS1275
    -Jason

  • I have a windows 7 premium with the 64 bit driver and am having problems with installing itunes, i get an error message that states Apple Application Support is required to run itunes. i have tried 4 times to uninstall and reinstall with no success, help

    I have a windows 7 premium laptop, 64 bit driver, have tried to install itunes but recieve an error when trying to open. Error states "Apple Application Support is required to run itunes. uninstall and reinstall again, error 2 (windows error 2). have tried this 4-5 times with no success. help!

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
    tt2

  • HT1320 Hello! My name is Ed. I'm having trouble with my Ipod classic, it keep freezing up on me and i can't unfreeze my Ipod. I hold down the menu button on the wheel and still won't do anything. All my Ipod classic do this. But my Ipod Touch, I don't hav

    Hello, my name is Ed. I'm with all my Ipod, I have (4) they all keep freezing up on me when I play my devices. But my Ipod Touch I don't have this problem. On my classic I'll hold down menu botton on the wheel. But thing happen, I'm tired of letting battery go dead and recharge it, just to freeze up again. I made it work one time by holding down the menu button. That's  about it. I need help.
    Ed Shelton
    PS I don't know operation system on my ipod classic, but on my mac book pro i am using (11.0.2) my mac os x (10.6.8). So, I try to take a quess at my os my classic

    Holding down the center/select button and the menu button will reboot your ipod. See if that helps. Also, I'd recommend something else- I had nothing but trouble with my ipod classic until I spent $20 to get Mac OS Mountain Lion. It did what you said and sometimes wouldnt play, or wouldnt power on...
    Try rebooting your ipod and let me know what happens and maybe in the future obtain Mountain Lion to aide your ipod in functionality.
    Good luck!

  • My iphone 4s has a black screen. If I hold down the on button, it will occasionally flicker and then go black. How do I get it to turn on?

    My Iphone 4s has a black screen. If I hold down the ON button, it will occasionally flicker and then go black again.
    Is it dead? Is there any way to fix it? It's sitting in a bag of rice right now, a desperate measure.

    Are you saying it got water damage?  If not what mende1 suggested, or the following
    http://support.apple.com/kb/TS3281
    is the way to proceed.  If it got wet all bets are off. 

  • Iphone screen - vertical grey and coloured lines

    Would be interesting to know if anyone else has had a similar problem and how they got on. The phone has not been dropped or water damaged and last night a white screen appeared with grey and subsequently coloured vertical lines. It was on the table and working one minute and as described the next. The phone is still receiving messages, emails and calls because I can hear the bleeps but the screen is stuck on the vertical lines. I tried to reset etc but nothing. When plugging it into itunes all the information was still there. I tried a restore but still nothing.
    I have arranged to send it back to Apple but I am concerned that they are going to say it is not covered - I know I should wait and see but it would be comforting to know if anyone else has had a similar issue.
    Thanks in advance. Not looking forward to the next few days with no fun and feeling a bit fed up!

    I've had a similar problem with my iPhone, only my display flickers and eventually had horizontal lines. The phone is only 2 months old and I have cared for it as if it were a crate of eggs. I took my phone to the 'mos at the Apple store twice. The first time the dude pinched the upper right hand corner of the screen and it fixed the flickering temporarily. Then he took it in the back and said the cable needed to be re-seated... but it only worked for 20 mins (I had already left the store). I returned a few days later and the dude said my moisture strip had turned pink, indicating that the phone had been introduced to moisture and was no longer covered under the warranty. The only way this phone could have gotten wet would be if I sneezed on it or possible sweat. I suspect the 'mo at the Apple store switched my moisture strip when he took it in the back. Obviously, the iPhone is unpractical for normal everyday use if it stops working after only 2 months. Then Apple expects you can just buy another one.

  • When i turn on my itouch the screen tells me to plug into itunes, i do that and it tells me my ipod is in recovery mode and to restore it, i click ok and click restore then it does it all over again and nothing happens. what do i do?

    when i turn on my itouch the screen tells me to plug into itunes, i do that and it tells me my ipod is in recovery mode and to restore it, i click ok and click restore then it does it all over again and nothing happens. what do i do?

    Hi tgoit2015,
    If you are having issues restoring your iPhone, you may find the following article helpful:
    Apple Support: If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Regards,
    - Brenden

Maybe you are looking for

  • Cannot install DVD/CD ROM drive after upgrading from Windows 7

    I had a working DVD/CD-ROM drive before upgrading. Now it shows as Unknown Device in Device Manager, I tried uninstalling it and then scanned for hardware changes but it still does not work. I also tried manually selecting a CD-ROM drive for it but i

  • Question about Master Browser service and computer browsing across subnets

    So i have a client that has a domain controller functioning as a DNS, WINS, and DHCP client for their two site network. They are "too busy" to actually migrate to the domain we set them up from a workgroup configuration despite my assurances of a sim

  • Is Oracle Application Express the same of Oracle Database Express Edition (

    Hi, perhaps a silly question. I've tried to download Oracle Application Express. Before of installing it, I've noticed that looking at the About the Create Application Manual it looks like the Application Builder that I already use with the web-based

  • Delete namespace in IR

    Hi everybody, I made a mistake when typing in the namespace. Now I want to delete the namespace. When I try to delete and save the deletion I get an error, that there are still objects in the namespace. The objects are the generated datatypes: - Exch

  • Please Help!!! Getting data to a table

    I am having real problems with this I want a table with a header which lists the contents of a file. In this file on each line there are the header titles eg each line is set out the same just containing different parameters etc Event No: 0     Time