My IPod is in a world of hurt

Where to begin...
A few days ago my ipod worked fine. I got in my car and hooked it up to my radio and a folder popped up with the exclamation mark. Went to bestbuy (that's where i got it) and they told me to update my software. So I have updated both itunes and my ipod software. Then I got an unhappy ipod symbol. Poor Girl. Some how I got past that and everything was working except it wouldn't link up to the computer and all the songs were gone of the ipod. I put it into disk mode but the computer still didn't recognize. I tried to restore the ipod but got an error message (ipod service error). I'm out of ideas. How do I fix this? Please help!!!!

hiya!
I tried to restore the ipod but got an error message (ipod service error).
okay, for that one here are good places to start:
iPod for Windows: Fast user switching in Windows XP is not supported
iPod shows up in Windows but not in iTunes
love, b

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