My iTunes is not allowing me to view my HD movies/TV shows because they aren't HDCP authorized.
I have the most recent version of iTunes and its not letting me view my videos because they aren't HDCP authorized. This just started about two months ago.
That massage usually means that iTunes can't find the actual movie file. Does the move play in iTunes? If not then delete the move and redownload by Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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My brand new iPhone 5c does not allow me to view messages...
My brand new iphone 5c does not allow me to view messages that I have sent. They simply disappear immediately after hitting the "send" button. Also I am unable to send iMessages. I have tried resetting the network settings and have also tried the hard reset. Nothing works. Help.
Hi MaddyMontana,
If you are having unusual issues with Messages on your iPhone, you may find the troubleshooting steps outlined in the following article helpful (apologies if you have already seen them):
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Regards,
- Brenden -
Why is iTunes Store not allowing me to report problems w/ one of my downloads?
Am using Internet Explorer v11.0.9600.16428 On Windows 7 PRO w/ iTunes v11.3.1.8. As far as I know, these are the latest versions of both those programs.
Why is iTunes Store not allowing me to report problems w/ one of my downloads?Clyde --
I don't have a problem viewing my purchase history. I have a problem getting support pages to work. Every time I go to get support, ie: reporting a problem with a downloaded song, my Internet Explorer 11 displays a message from the iTunes website that says I much have the latest version of Mozila, Firefox or Internet Explorer to use the support pages. Having met these requirements, why no can use support pages? -
How do you delete songs from Itunes? I have many that show up as many as 7 times and itunes will not allow me to remove them.
I have tried to Hilight them and hit Control Delete nothing happens. I tried to just Delete one, but when you hit delete nothing happens.
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New iTunes will not allow me to manually sync music to Iphone 4s
I had to change my computer's hard disk which is a mac, I updated itunes as I had done before with my other hard disk, but now my itunes will not allow me to manage anything in my iphone 4s. I cannot manually sync music to my iphone as I used to, not even the option "ADD TO" appears when you click on the "On this phone" tab. I was wondering what I have to do for my itunes to recognize that it is my phone.
It gets stuck at preparing to update every time I try.
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I received an Iphone 5 as a gift two days ago. The first thing I did was set up ICloud for photos. Itunes would not allow me to add songs to my new phone without restoring it, yet when I did this, it deleted all 129 photos of my graduation and friends from the past two days. And I cannot find them anywhere, photo stream, ICloud, nothing. Where can I get back my memories?
Were the photos taken by your new iPhone? If so, did you not import them off your phone to your computer (as you would any other digital camera) before the restore? If not, restoring wiped the data off the phone and your pictures are gone.
Sounds like a good time to (re)read the User Guide. -
The latest version of iTunes does not allow me to open a playlist in a separate window. I need this feature. Is there another way? You used to be able to double click a playlist and have it appear in a new window.
Others have commented on this too. It seems to be one of the 'improvements' of the newer version you are supposed to embrace with joy as an exciting new development. You can send feedback to Apple but realize you may be perceived as standing in the path of progress.
http://www.apple.com/feedback/itunesapp.html -
Somehow my Itunes started a new music library and I lost the old library. Itunes will not allow me to sync new music from my computer to my Ipod because it is now in a different library. Itunes wants to delete all my Ipod music before sync any new music. How do I work around this. I think this happened during Itunes Upates.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
tt2 -
Hi all,
I want to remove my credit card details from my itunes account, however itunes will not allow blanks, what do I do?Take a look at this link, http://support.apple.com/kb/HT1689
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Recently upgraded Mac OS to 10.5.5 - have an older G4 which is max'd out upgrade-wise - both processor and OS. At present Safari is 3.1.2. Itunes is 9.2.1. Itunes will not allow me to connect to store - says it requires Safari 4.0.3 - however, when I try to download Safari 4.0.3 or newer it says it requires an older version of the OS. What to do?
Update v10.5.5 to v10.5.8
Download and install the combo > Mac OS X 10.5.8 Combo Update
Then restart your Mac.
That should update Safari for you to 5.0.6 and that should help with iTunes.
If necessary, after updating to v10.5.8, you can use the standalone Safari installer here > Safari 5.0.6 for Leopard -
Itunes will not allow me to change the installation drive...
I have a PC with a hard drive that previously was partitioned into C: and D: segments. I have since removed the D: partition. itunes thinks it is still installed on the D: segment and keeps trying to perform downloaded updates there. My current D: drive is now a DVD ROM. When trying to install itunes updates, it will not allow me to change the destination. When I try to change it, I get the message "The volume D: is currently unavailable. Please select another." Then it gives me the "Finish" screen and doesn't allow me the option of changing the drive. SO... I tried uninstalling itunes. itunes will not allow me to uninstall it either. Please help.
Even though you're getting a slightly different error message, I'd try the following user tip:
"Invalid drive X:\" install errors -
I purchased a one year subscription to Rolling Stone magazine . I got two issues and now it will not allow me to view the current issue, I have to pay again. Can someone help me, how do I get my purchase ? I have the automatic download turned on.
Try contacting apple
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My MacBook running Mountain Lion does not allow me to view any videos on the Internet. The place where the video is supposed to be just shows black rectangle. Is there anything I can do to make videos on line work? I discovered that Java quits immediately. Could that be the cause? If so, how do I fix it?
My MacBook running Mountain Lion does not allow me to view any videos on the Internet. The place where the video is supposed to be just shows black rectangle. Is there anything I can do to make videos on line work? I discovered that Java quits immediately. Could that be the cause? If so, how do I fix it?
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Safari 5.1.2 still does not allow me to view PDF documents in web pages. I am running OSX Lion 10.7.2. Any suggestions?
Read here > Known Issues | Adobe products on Mac OS 10.7 Lion
And go to ~/Library/Internet Plug-Ins
Move the PDF Browser plugin to the Trash.
Quit Safari, empty the Trash.
Relaunch Safari. You should be able to view PDF files now.
Message was edited by: Carolyn -
I have a desktop computer- MAC. When I am looking for information or pulling up games for my grandkids, it will say I need to download the latest version of dobe Flash Player to view. I have downloaded this numerous times yet it still does not allow me to view. What am I doing wrong?
Could be the OS X version is too old for the later recommended Flash player version.
So this is where knowing what your computer really is, and the exact OS X version running in it. There is a hardware limit to upgrading the OS X in a PowerPC Mac with a ceiling of OS X 10.5.8 at the latest. This also limits the upgrade to a later version Adobe Flash player.
If the computer is not an older PPC-based Mac, and instead has an Intel core-duo or core2duo, an upgrade to OS X 10.6.8 is possible through purchase of the retail Snow Leopard 10.6 DVD and after installation, run Software Update to get the 10.6.8 Combo update v1.1 for Snow Leopard. This will not work on a PowerPC based Mac.
Should the computer be able to run a later OS X, a newer Player could be installed.
If the ceiling as suggested above be the case, and the workaround possible.
The question posed by Klaus is a minimal request for basic info.
Good luck
edited
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