My movie did not fully download and it has stopped in the middle???? Don't want to pay for the movie again

Movie did not download properly now I have. Don't want to delete and may again?

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

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What do i do if a song did not fully download and it only plays half the song the song

i bought a song on itunes the other day and i realized that only the beginning half of the song will play and then it will stop for the other half and no sound will be coming out but it will still be playiny. how do i get a refund or how can i redownload the song on itunes?

1. Delete the song from your iTunes library
2. Redownload it via the Purchased link under Quick Links
(Quick Links is on the right-hand side of the iTunes store home page on your computer's iTunes)
3. Check and play song- it should play in its entirety now. If not contact support.

TS1424 my album did not fully download. I have half of the album. I went back to itunes and its showing me that I have to repurchase it! Help!

my album did not fully download. Some songs are cut in half. I went back to redownload and it's showing that I must repurchase. Help!

Did you follow the directions for redownloading?
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I rented a movie and it appears in the video app, but it did not fully download. It does not appear in downloads how do I repair the file?

I rented a movie and it appears in the video app, but it did not fully download. It does not appear in downloads how do I repair the file?

Did you download it using iTunes for Windows, or did you download it directly to an iOS device?
If you can't find the movie you downloaded on your iPad, iPhone or iPod Touch, check inside your Videos App

How do i recieve the rest of the song i downloaded if it is saying it did not fully download

A song i have just downloaded did not fully download the song

Hi Attila528,
Thanks for visiting Apple Support Communities.
If you are not able to receive a rescue email to reset your security questions and password:
You'll need to contact iTunes Store support to have your questions and answers reset.
You can find the article with this information here:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
After your password, security questions and answers are reset, I'd recommend providing a new rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy

Itunes purchased song did not fully download

I bought a song from itunes store and it did not fully download

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one.
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Hi, I by accident bought a book in the IStore, but I could stop the download. So I didn´t receive the book yet. How can I cancel the purchase? I don´t want this book and so I don´t want to pay for it.

Hi,
I by accident bought a book in the IStore, but I stopped the download.
So I didn´t receive the book yet.
How can I cancel/reverse/countermand/recind the purchase?
I don´t want this book and so I don´t want it and so I don´t want to pay for it.
Thanks

Hello cocoonfire,
The best thing to do would be to contact iTunes Store support directly to see what can be done.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Regards,
Sterling

I recently upgraded to Yosemite 10.10.2 and Aperture 2.1.4 will no longer open. I cannot access my photos and I don't want to pay for latest version of Aperture since this application is no longer going to be supported. How can I get my pictures?

I recently upgraded to Yosemite 10.10.2 and Aperture 2.1.4 will no longer open. I cannot access my photos and I don't want to pay for latest version of Aperture since this application is no longer going to be supported. How can I get my pictures?

If you want just the originals, then you can go into the Aperture library (right click on it and do "show package contents"). Inside is a directory called "Masters" and you can find the original files in a bunch of subfolders.
But... you'll lose all adjustments, keywords, and other information, and just have the files as they were imported originally from the cameras.
Easiest is probably to buy Aperture and update everything, and then migrate to the Photos application down the road if that's what you want. Aperture 3.0 came out in 2010 (five years ago!) so it's not like you've upgraded in a while

How do I reinstall Lr 5? I have my serial number and don't want to pay for Lr 5 CC.

How do I reinstall Lr 5? I have my serial number and don't want to pay for Lr 5 CC.

If you don't have an Installer disk then you can't install without a purchase. Do you have the grey SystemRestore disks that came with your Mac? It's on that. No, iPhoto is not part of Lion.
Regards
TD

I just bought a new Mac and migrated my CS6 over. Now when I open it, I'm told I'm running a trial version of Cloud. Why can't I use my CS6 version that I purchased? I don't want to pay for something I've already bought.

I just bought a new Mac and migrated my CS6 over. Now when I open it, I'm told I'm running a trial version of Cloud. Why can't I use my CS6 version that I purchased? I don't want to pay for something I've already bought.

Here's how to convert the Trail to Permanent:
On receiving Trial/Trial Expired screen
Make sure that you are online
Click on license this software
Perpetual product owners: Log in with adobe ID and enter product serial number
Product should be licensed successfully

HT1657 Rented a movie that did not fully download in 24 hr period

I rented a movie on Apple TV. While watcing the movie, it would freeze and the screen said it was loading. I was unable to watch the entire movie during the 24 hr period because it was loading until it expired.This never happened before. What can I do? Can I get Apple to download it again? Can I get a refund? I don't want to pay to rent the same movie and have this happen again.

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

I purchased an album and some songs did not fully download. Message said I did not have enough access privledges for teh operation

I purchased a guns and roses album from itunes. All songs did nt down load only some. error message said i did not have enough access privledges for the operation whatever that means

This refers to permissions on your computer which must have been changed. Start by using Disk Utility to repair permissions. Then do the following:
Reset User Permissions and ACLs in Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
From the Utilities menu select Terminal. At the Terminal prompt enter: resetpassword. Press RETURN. When the window opens select your startup drive where it says "Select the volume containing the user account:" At the bottom of the window you will see, "Reset Home folder permissions and ACLs." Click on the Reset button.

HT1390 can my rental time get extended because the rental did not finish downloading and now I won't have time to watch it today

I downloaded the movie Battleship yesterday and tried to watch it but I could only watch half of it because it did not download all the way, well this morning it finished downloading with 10 hours left to watch the movie but I will not be able to watch it in that time frame because I have classes until later tonight so I was wondering if the rental time can be extended without me having to pay for the movie again since I did not get to watch it all when I tried to?

Contact iTunes Customer Support and ask them.

Image from PNG is not fully downloaded and part of Image is black

Hi,
I have quite slow Internet connection (sth like 3kB/s). In my application I create ImageIcon (and then Image from it) from an URL.
Sometimes when I download quite big PNG images (sth like 400 kB) the download process made by internal JVM methods breaks up. All my methods finish properly, but suddenly I get an error:
java.lang.ArrayIndexOutOfBoundsException
     at java.lang.System.arraycopy(Native Method)
     at sun.awt.image.PNGFilterInputStream.read(PNGImageDecoder.java:830)
     at java.util.zip.InflaterInputStream.fill(InflaterInputStream.java:213)
     at java.util.zip.InflaterInputStream.read(InflaterInputStream.java:134)
     at java.io.BufferedInputStream.fill(BufferedInputStream.java:183)
     at java.io.BufferedInputStream.read(BufferedInputStream.java:201)
     at sun.awt.image.PNGImageDecoder.produceImage(PNGImageDecoder.java:355)
     at sun.awt.image.InputStreamImageSource.doFetch(InputStreamImageSource.java:254)
     at sun.awt.image.ImageFetcher.fetchloop(ImageFetcher.java:172)
     at sun.awt.image.ImageFetcher.run(ImageFetcher.java:136)
and part of the image downloaded is totally black.
Is there a way I can somehow catch this exception or change the code:
Image img = (new ImageIcon(url)).getImage();
so I'm sure that the whole image is downloaded?
jacek

Hiya Jacek,
Try using java.awt.MediaTracker to download the image. The javadocs give an example how to use it to ensure the app waits for the image to be fully downloaded.
Cheers,
James

TS1424 wHEN DOWNLOADING song Today by jefferson airplane song did not fully download onto computer I would like to redownload it how?

When downloading song from I tunes store onto my computer only part of song downloaded I would like to redownload the song How do I do that

Provided that you are in a country where you are able to redownload past purchases, try the following.
Delete the songs from your iTunes library then redownload them by clicking "Purchased", under Quick Links at the top right of the iTunes store.
If this doesn't work contact iTunes support here:
http://www.apple.com/support/itunes/contact/

My movie did not fully download and it has stopped in the middle???? Don't want to pay for the movie again

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