My new xbr55x900c missing parts

I just received my new 4k TV.  It was missing BOTH remote controls as well as the two "Y" stands it needs to stand up when not mounted to a wall.  I called the esupport number.  Totally unacceptable.  They were not able to find one of the remote part numbers but sent the order for the other remote and the TV stands to Encompass.  I called the support back a few days later and NOTHiNG further has been done to get the remote part number for the other remote.  I called Encompass to check on the other parts and they told me the TV stand is back ordered and won't be available to the end of August.   Totally unacceptable.  I spend $2500 on a TV that I can't use because I can't even stand it up (and won't be able to at least for another month). I need the remotes to be able to intiate the setup and I don't have those either.  I can't get a hold of ANYONE at Sony except some call center in El Salvador that has no sense of urgency and won't even escalate my concern. The only thing they would do was contact Customer Relations for a call back in 24-48 hours.   This is is unbelievably poor customer service. 

If you can return it, do it and go with another brand as suggested. I'm on my 3rd TV from Sony in less than 2 years. The refurb they provided me didn't last 7 months; it has vertical+horizontal lines and the back plastic was melting away- fire hazard. I was in contact with a Sony service manager for one day only to pickup the TV. Now he avoids my calls (and this is at the corporate location). I still have no equivalent replacement TV and am still waiting to hear from the "manager" as promised.

Similar Messages

  • Overview Missing Parts

    Hi All,
    In a production order there is an Overview for missing parts.  It has information like committed quantity and committed date.  We are looking for a standard SAP report that would give us this information by production order and material instead of having to look at each production order individually.  Although we are not new to SAP, the PP and manfacturing part of SAP is new to us.  Any help would be appreciated.  We are familiar with transactions like COOIS, ect.  But when getting into the detail of the Production orders the reports are more scarce.
    Thanks,
    Mark

    Dear,
    In COOIS report you can filter your report with system status "MSPT". It will give you all list of material with system status "MSPT". Also you can use report CO24 which is "missing part info system"
    Hope it helps you.
    Regards,
    Alok Tiwari

  • Missing part in my T400, can't install pci-e card...

    I tried to install a Intel Turbo Memory in my T400 (2767-PU6). However I found out something is missing. 
    The colored part is missing and I can't install the new pci-e card successfully. How can I do, or purchase the missing part? 

    Hi and welcome to the forum!
    According to the support page, it's called "Bracket, antenna mini card" and the FRU for the entire kit is 45N5616:- 
    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70427
    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70429
    The kit costs $34 from IBM parts.
    Hope this helps.
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
    Did someone help you today? Compliment them with a Kudos!
    Was your question answered today? Mark it as an Accepted Solution! 
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  • Missing parts

    I purchased a new Samsung refirgerator last October. I also paid for professional installation. The installation crew found one of the screws holding the door handle on was missing. They said that they would be back the next day. Here it is Aguust and not once did they try to come back. I aslo contacted the store appliance manager. He was going to get the screws and install them.  He never showed either. He wanted me to exchange the refrigerator like I would exchange a laptop computer. Have you ever tried to transport a refrigerator with it fully stocked?
    What is wrong with this story? How can you do business like this!

    Hi rdl520,
    Installing a fridge can be deceptively tricky sometimes, so it can be a nice comfort to have someone professionally do it on your behalf. I can imagine this wasn't the case for you though if we installed your fridge without all of its parts, especially since the missing part is the screw for the door handle! I know I certainly wouldn't be happy with how long this part order was taking, and I'm sorry for any frustration you've endured trying to get this resolved on your own.
    Using the email address attached to your forum account, I pulled up your installation service order from December last year. I do see an indication that your fridge's screw was ordered, but if your local store was asking you to exchange it, it makes me think the part may not be available for purchase. Please know though that I'm partnering with store leadership to provide you some concrete answers, and I hope to have an update for you within the next day or so.
    If you have any questions or concerns for me in the meantime, please feel free to let me know. I'll be glad to help.
    Thank you for your patience and I'll be in touch soon,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • What is a missing part ?

    Hi ,
            I am new to material management . As i go through Inventory management i came across Missing part check . But i dont know what is a missing part . Through previous forum posting and help docs . i am not able to under stand Missing part . So i request you to help me in understanding the concept .
    with regards,
    M.Sreeram .

    Dear Sreeram,
    1.In my understanding Missing parts list is related to a production order in the case of Discrete manufacturing and Planned
    order in the case of REM scenario.
    2.Before releasing a production order generally a component availability check will be performed and if there is any deficit of
    component at that particular storage location level depending upon the settings.
    3.T code CO24 is used for finding out the missing parts list.
    4. You can use the missing parts information system to display the missing parts list for a selection of materials, or for all
    materials. You can also restrict your selection of missing parts according to a specific plant, MRP controller or requirements
    date.
    5. In the missing parts overview you can
    edit missing parts data (for example, by changing the requirements quantity or issue storage location)
    check the availability of individual components
    filter / sort components
    The missing parts overview always displays the results of the last availability check carried out in the order, regardless of
    whether you have since exited the order.
    6.In the missing parts list you can
    display the missing parts of all orders which have been checked (for collective orders)
    check the availability of individual components
    filter / sort components
    print the missing parts
    vary the field selection
    The missing parts list is not saved if you exit order processing.
    Also refer this link to exlpore more,
    http://help.sap.com/saphelperp60_sp/helpdata/en/a5/63198843a211d189410000e829fbbd/frameset.htm_
    Regards
    Mangalraj.S

  • OSSNOTES for releasing process orders with missing parts in background

    Hi All,
    The bapi 'BAPI_PROCORD_RELEASE' is not releasing the process orders
    with missing parts in background.
    Is there any OSSNotes for releasing these process orders in backgound through this bapi.
    Pls help.
    Thanks .

    Hi Suri - Thanks for your response. I tried both with blank(individual and collective) and 2 (collective req. only) but I still get the same result. I found one other setting that can solve this issue and that is checking the activate full confirmation logic at the the MRP group level in OPPR. I will test more and let you know if that works but we dont use MRP groups here at our client and that is why I was little hesistant to set up collective availability check parameters at the MRP group level. But looks like this is the only option that we can use to get this resolved.
    Thanks,
    Bharath

  • Missing Parts report for Purchase Orders

    Hey Gurus,
    We are running the availability check for Purchase orders and the user group is wondering if there is a standard Missing Parts report in SAP similiar to transaction CO24 for Purchase Orders so that they can view all of the Purchase orders with missing parts.
    As a side note,  we are using subcontracting purchase orders.

    didn't get a response.

  • Standard Report for missing parts at production order operation level?

    Hi PP Gurus,
                We have standard report for missing parts at production orders level.
    For our client, they need a report for missing parts analysis at production order operation level. Do we have any such standard report in the SAP?
    Please help.
    Thanks,
    Reddy.

    Hi Arvind,
          Thanks for for your response.
    1. List: Components,  Layout: Standard layout          set the Missing part
           It shows the component requirement/withdrawn  quantity for each operation of production order. It is not showing the commit quantity.
    2. List: Components,  Layout: Pick list          set the Missing part
           It shows the component requirement/withdrawn  quantity for each production order.
    3. List: Components,  Layout: Missing Parts List-Material View          set the Missing part
           It shows the component requirement/commit quantity for each production order. It is not showing the commit quantity at opertion level.
    4. List: Components,  Layout: Missing Parts List-Order View          set the Missing part
           It shows the component requirement/commit quantity for each production order. It is not showing the commit quantity at opertion level.
          We are unable to get the solution from all these 1 to 4 reports from COOIS.
    Do we have any option to change the existing layout (ex: 3 ) to get the commit quantity for operation with missing parts indicator?
    If avilable, what is the procedure to be followed?
    Thanks,
    Reddy.

  • Missing parts for Process orders

    Hi Experts,
    We are trying to find out the Transaction to faciltate the Missing parts list for the process order even after the order has been completed having the Status TECO, CLSD. This is to understand whether proper enough materials are consumed for the order or not. Based on that Production incharge can ensure the component consumption is made as per the Process order requirement.
    We are trying with CO24, this is showing the missing parts list if order does not contain TECO and CLSD status.
    Also we are checking with COOISPI, COID, but could find the correct feature out of them.
    Do we need to develop any customized report with the help ABAPers.If yes please guide us the method.
    Please help us in acheiving the list of components which are not consumed as per the Process order requirement.
    Also guide us to identify the list of materials which are excess consumed for the Process order.
    Thanks in advance..

    Hi Jiaul,
    Thank you very much for your reply.
    So we need to develop the program to flag the missing parts and its qty even after the Order has the status TECO or CLSD.
    Can you please provide logic to develop the Program.
    I am thinking to take the inputs from process order required qty Vs withdrwan qty. if the Qty difference is positve, which should come under missing parts. if the difference is still negative means excess qty consumed.
    Waiting for suggestions
    Thanks in advance

  • Missing Parts List While creating Prd. Order

    Hi Friends,
    My client is creating production Orders Manually thru CO01and While Creating & Saving The Production Order System Is Not Supporting In Giving  Missing Parts list In spite Of Deficit of Un Restricted stock inStorage Location For BOM components used in that Order.
    To my surprise when the defisit is for all the BOM components only one component is showing as missing part in missing parts list.
    But While confirming the order The system is showing missing parts for all the components which are defisit for order confirmation.
    I Tried To Get This From the Following Method
    Checked For Define checking control In OPJK.
    Selected plant, Order type & selected the business function 1 for create or 2 for release. And Maintained These Settings
    a) Removed tick mark in No Availability check.
    b) Type of component check Given as - ATP check.
    c) Material release - 1. User decides on release if parts are missing.
    d) PP Checking rule (Which Is same As with plant parameter OPPQ)
    e) In Define scope of check (OPJJ) made a tick mark in check w/o RLT.
    Then Assigned the availability checking group at Mrp View of Header material.
    In spite Of All These Settings Still At The Time Of Order Release/Save A Warning Massage Or A Informative Massage Is Not Appearing
    *Please Suggestu2026u2026u2026u2026*
    hari

    Hi,
    Please check same checking rule use in Material master and with order type and plant?
    Check the cheking group in material master MRP3 view for all material.
    Go to Transection OPJJ - Maintain scope of check,
    Select your Checking rule which you have assing to your order type and tick INLCUDE RESERVATION.
    (1). CO24- Missing Parts Information System
    Under this transaction you choose Selection from Reservations and then select Plant & Material then you can get Missing Parts List for your respective material without production / planned order also.
    (2). COOIS : Production Order Information System
    Under this transaction you need to Select in List option as Components and then go on Selection Tab.
    For collective availability check use
    COHV - Excute the roport w ith collective avaliabilty check.
    COMAC.
    Hope this help.
    Regards,
    R.Brahmankar

  • MSPT/MACM status at network header - Missing Parts

    I have a query with regards to how the MSPT(missing parts) status is set/unset at the network header level.
    My question is why is the Missing Part status set to INACTIVE at the Network Header level when several components have the Missing Part indicator set.
    The MACM status is set as ACTIVE instead at the network header level.

    Dear Chandra shekar,
    check for the production order type and plant combination in OPJK for business function 1 - material availability check during order
    creation for the check box - check material availability during order creation and likewise for business function 2 - material
    availability during order release and the setting for release material .
    Kindly make the required setting after discussing with your PP consultant and go ahead.
    Regards
    Mangalraj.S

  • Message for Missing Parts  While Creating Order

    Dear Friends,
    While Creating & Saving The Production Order System Is Not Supporting In Giving A Warning Massage On Missing Parts In spite Of Deficit In Storage Location For Materials.
    The Clint Requires A Warning Massage In Case Of Materials Shortage In SL
    I Tried To Get This From the Following Method
    Checked For Define checking control In OPJK.
    Selected  plant, Order type & selected the business function 1 for create or 2 for release. And Maintained These Settings
    a)     Removed tick mark in No Availability check.
    b)     Type of component check Given as - ATP check.
    c)      Material release - 1. User decides on release if parts are missing.
    d)     PP  Checking rule (Which Is same As with plant parameter OPPQ)
    e)     In Define scope of check (OPJJ) made a tick mark in check w/o RLT.
    Then Assigned the availability checking group at Mrp View of Header material.
    In spite Of All These Settings Still At The Time Of Order Release/Save  A  Warning Massage Or A Informative Massage Is Not Appearing
    Please Suggestu2026u2026u2026u2026
    Hari

    Dear Friends,
    I Did The Following Settings
    A) Define Checking control       02               Individual Req
                        Total Sales          Single Record
                        Total Div Rec               Single Record
    B)Define Checking Rule     PP  Check Rule
    C)Define Scope Of Check     Availability Check          02 Ind Req
                        Checking Rule               PP Check Rule
              Stock
                   Include Safety stock
                   Stock In Transfer
                   Incl Quanty Insp Stock
    And When No tick Mark Is Applied  In NO Stor Loc Inspectn
    Not Used Checking Group "KP" In components material master.
    After  Making All This Settings Also Before  Order ReleaseWhen Pressed u201CMaterial Availability Checku201D
    The System Is Showing  All Materials Available  In Spite Of Deficit In Storage Location
    Suggestu2026u2026

  • Prevent creation of production order in case of missing parts

    Hi,
    Even in OPJH I have maintained no creation of order in case of missing parts, when i create a production order from planned order and I know the Bom components are not avialable in stock then also system allows to create. Pls guide on how to pevent creation of order.
    Regards.

    Dear,
    If my understanding is correct then the settings in OPJK for business function 1 - availability check during order creation even if
    the value is set as 3 for collective conversion,this works during partial conversion of planned order into production/process
    order or during collective conversion of planned orders into production orders.
    But however the setting in OPJK for business functionality 2 - during order release checks and if
    there are any missing parts means the order cant be released for the value 3 set for release material.
    Just check this link also,
    Re: Avalability Check
    Regards
    Mangalraj.S

  • Missing part check functionaliy at the time of GR when using IDOCS

    Hi All,
    We are using IDOCs to record the the Good Receipt for the Purchase Orders.
    Then a BAPI is called to post the GR.
    There is a functionality for missing parts checks which can be activated at the time of GR which checks the ATP & sends mail to MRP controller.
    When we directly use the MIGO, then missing part check is activated & a mail is sent to MRP controller.
    If we use the IDOC to post the GR, the missing part check is not activated & mhence mail is not sent to MRP controller.
    Pl let us know if there is a way by which we can activate the missing part check in GR using IDOCS.
    Regards
    Vineet

    Hi,
    The G/L accounts which you give in the PO will be Debited & your vendor A/c will be crdtd at the time of LIV.
    Thanks & Regards,

  • Missing part message in MIGO

    Hello,
    we have activated the missing part message in MIGO using transaction OMBC.
    All is working fine and we receive an notification in business workplace.
    The problem is that only one person receives the mail and we want that all MRP controllers get an notification.
    In transaction OMBC under "Mail user" we can only maintain one "Recipient Name".
    But what is the meaning of "Recipient for mail to MRP controller"? Can we here use position to maintain all controolers in the organization model of the PD (PD-ORG)?
    Thanks
    Arnfried

    Hi There
    Specification of the mail recipient- System sends the missing part message to the material planner(MRP Controller) responsible for the material,, in order for this to happen , a user ID must be assigned to the material planner,,
    Specification of missing part expediter- if no user ID is assigned to the responsible material planner, the message is sent to the central missing part expediter responsible for the plant. This person is defined per plant,,
    So this is what happening in your place,,  maintain the user ID to the MRP controller,, then it will work fine,,
    Maintain the below settings--
    SPRO-IMG-Materials Management-Consumption-Based Planning-Master Data-Define MRP Controllers-Double click on MRP controllers-Maintain the field Recipient Name (User ID) then system will trigger the mail to MRP controllers...
    Hope it helps
    Thanks
    Senthil

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