My phone is disabled, and I have forgotten my passcode? Need help reseting phone

My phone is disabled and I have forgotten my passcode, need help unlocking my phone

If you set up Find My iPhone (iPad/iPod), then it has the Activation Lock on it and I believe you'll have to erase the device through iCloud first:
http://support.apple.com/kb/HT5818
You can then restore it:
http://support.apple.com/kb/HT1414
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Similar Messages

  • HT1212 This does not help me. I can not get on itunes because the phone is locked and I have forgotten the passcode

    how do I unlock a phone that I have forgotten the passcode to. Annd it will not let me on itunes

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • My iPhone 6 is disabled as I have forgotten my passcode. I have not synced it with any other device/icloud, etc. When I connected it my MacBook and opened iTunes, that is also asking for passcode. Pl help.

    My iPhone 6 is disabled as I have forgotten my passcode. I have not synced it with any other device/icloud, etc. When I connected it my MacBook and opened iTunes, that is also asking for passcode. Pl help.

    Hi ..
    Follow the instructions here >  iOS: Forgotten passcode or device disabled after entering wrong passcode

  • My IPAD is not disabled but I have forgotten the passcode to get in. How do I get it?

    My IPAD is not disabled but I have forgotten the passcode to get in. How do I get it?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • HT4113 hi im trying to access my old iphone 3s but it has being disabled as i have forgotten my passcode can you tell me what i need to do

    i am trying to access my iphone 3gs but i have lost the passcode and it has being disabled can you tell me how i can access it

    The following may help: http://support.apple.com/kb/ht1212

  • My ipad 2 disabled and i have a itunes passcode on it what do i do

    my ipad is disabled and i when i connect to itunes it wont connect i did lock my ipad from icould but i dont know what else to do can some help me please

    Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:
    iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

  • HT5622 my ipad has been disabled because i have forgotten my password to enter the ipad

    What do I do when my ipad has been disabled and I have forgotten the password to gain access to it?

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. If you did not do step 4 properly, start all over again.

  • I have forgotten my passcode for my iphone and its now saying "iPhone is disabled connect to itunes" but i need to get in the phone to do anything first but i cant !!! please help me i will be so greatful

    i have forgotten my passcode for my iphone and its now saying "iPhone is disabled connect to itunes" but i need to get in the phone to do anything on itunes !!! please help me i will be so greatful

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.

  • My iPhone 4 is running ios 7.0.4. I have a slightly eccentric back story to all of this; but basically i set a secondary entry passcode on my phone and i have forgotten the secondary passcode; it appears as though i no longer have the opportunity to enter

    my iPhone 4 is running ios 7.0.4. I have a slightly eccentric back story to all of this; but basically i set a secondary entry passcode on my phone and i have forgotten the secondary passcode; it appears as though i no longer have the opportunity to enter the code after too many failed attempts -- "iphone is disabled, connect to itunes." i have connected to itunes on itunes on both 11.1 and 11.3 versions (my computer says 11.1 is the minimum requirement for my phone to sync) and attempted to restore my phone; THE RESULTING MESSAGE: "The iPhone 'iPhone' could not be restored. This device isn't eligible for the requested build." HOW THE HECK DO I GAIN ENTRY TO MY PHONE AGAIN AND GET SOME USE OUT OF IT. IT DID COST $$$ TO BUY. PLZ HELP!

    Hey there Jachin W.,
    It sounds like you are unable to connect to your home Wi-Fi suddenly on 2 different iOS devices. I would be interested to know if the affected phones are able to connect to a different Wi-Fi connection, but barring that I would use the following article to help troubleshoot the devices and the Wi-Fi connection:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    Restart your iOS device.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    Tap and Forget this Network.
    Try to connect to your desired Wi-Fi network.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
    Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    Update your device to the latest version of software.
    Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    And this section from toward the bottom if needed:
    Unable to connect to a Wi-Fi network
    Verify that you're attempting to connect to your desired Wi-Fi network.
    Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
    previously connected Wi-Fi networks and passwords
    recently used Bluetooth accessories
    VPN and APN settings
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • Just updated my iphone. Now I can se I have two? iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first

    Just updated my iphone. Now I can se I have two! iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first account where there is no available password. I have tried several times to reset the password, bun I don't get the information I need - I have no access to email. What can I do?

    Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
    Anything else I could try, or am I doomed!
    All of your help is much appreciated, thanks

  • I have forgotten my passcode and it says I have to connect to iTunes to reset but when I connect it to iTunes it will not reset the phone to factory settings please help

    I Have forgotten my passcode and I have connected it to iTunes to factory reset but will not reset it please help

    Hi ..
    Follow the instructions here >  iOS: Forgotten passcode or device disabled after entering wrong passcode

  • I have locked my iPhone 5 and forgot my password . Phone is disabled and is saying connect to iTunes ! I have tried but never did I synced my phone to any computer but when installed used iCloud how do I get it back on???

    I have locked my iPhone 5 and forgot my password . Phone is disabled and is saying connect to iTunes ! I have tried but never did I synced my phone to any computer but when installed used iCloud how do I get it back on???

    See here
    http://support.apple.com/kb/HT1212

  • My phone is disabled and it says to connect to itunes and i have no idea what to do

    my phone is disabled and it says to connet to itunes but i have no idea what to do

    Do as it says and connect to iTunes.
    If you can't, try this: http://support.apple.com/kb/HT1808

  • Hi my phone is disabled and asking me to conect to itunes but when i conect to itunes it says can not conect as u have to type code first on ipone ....help pls

    hi my phone is disabled and asking me to conect to itunes but when i conect to itunes it says can not conect as u have to type code first on ipone ....help pls

    If the phone is actually working you can reset it fron the handset, but yours does not appear to be working. Be sure you are using a good cable and the cable is connected directly to a USB port on the computer (not a hub). Follow the instructions carefully in that link; the computer will not recognize the phone until it is in Recovery mode, and it's complicated to get it there. If you have followed the instructions exactly and it still is not recognized in iTunes. try removing and reinstalling iTunes: http://support.apple.com/kb/HT1925. If that still fails try a different computer, and also try restoring from DFU mode (Google is your friend).

  • Hi, recently i have forgotten my passcode to my itouch and it has disabled it. if i connect my itouch to my current itunes to enable it, will my music/apps etc be deleted off my ipad? thanks!

    hi, recently i have forgotten my passcode to my itouch and it has disabled it. if i connect my itouch to my current itunes to enable it, will my music/apps etc be deleted off my ipad? thankyou!

    You need to place the iPod in Recovery mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    iOS: Wrong passcode results in red disabled screen

Maybe you are looking for

  • 1920x1080 TV as monitor not filling screen/black padding.

    I have an LE40C535 Samsung HDTV. I'm connected to it via VGA cable. When I choose 1920x1080 @ 60 hertz, the screen is compressed from the left and right with 2 black vertical rectangles. Setting to lower resolutions fills the screen but it looks poor

  • Represent a digital input in labview

    Hello, i am reading with my module in compact rio ni9401 a input digital signal, how could i see all that digital signal in labview? thanks

  • Password for my macbook

    I had to send my MacBook Pro to AppleCare to fix a keyboard problem I had. I just got it back today and it's saying my login password is invalid even though I know that it is correct. I didn't loose any data when they fixed my computer. I was wonderi

  • New apple ID needed for daughters iTouch

    Just bought a brand new itouch for daughter for Christmas and i need a new id for her so she can use itunes and facetime. Not sure why this isnt working and all the info on her iTouch seems to be taken from my Imac which i dont want to use. It keeps

  • SAP Groupware Connector for Novell GroupWise

    Hi all, I have a task that "investigate SAP CRM and Novell GroupWise integration". I wanna ask you that: Can SAP CRM synchronizes with groupwise? do we have a SAP Groupware Connector for Novell GroupWise? Regards, Chuong Hoang