My serial number says invalid

I tried re installing my Element 11 and the serial number and it keeps saying invalid. it is the one on file for my account

Error "The serial number is not valid for this product" | Creative Suite

Similar Messages

  • Serial number says invalid when I put it on a new computer MacBook pro

    I Purchased pse13 and installed it on my pc.  However I decided to purchase a Mac book pro and want to install pse13 on it as I will be selling my pc.  It keeps telling me the serial number is invalid.  Also how do I make a backup copy of the software since I downloaded and don't have a disk.  Thank you.

    You have a serial number. It's registered to your account. The rest is of no consequence. Contact support if you need to reset activations.
    Find your serial number quickly
    Mylenium

  • My Serial number says invalid.  Trying to transfer Adobe Creative Suite.

    I delicensed my Adobe Creative Suite on my old computer and am now trying to get it on my new computer.  It keeps saying invalid serial number.  I have already tried uninstalling and reinstalling the programs on the new computer, but nothing has worked.

    13mwarren1989 what operating system are you using?  What version of Creative Suite specifically are you trying to install?  Did you migrate or transfer any files to your new computer?

  • Why is my fcp 7 serial number says invalid which worked earlier on same machine

    my fcp7 worked fine with machine but after updating os it says its invalid help

    There is no Flash player version 15... as in your code:
    <param name="swfversion" value="15.0.0.0" />
    For some reason Adobe thought it would be a good idea to target a Flash player version (15) as default.....which may be out a couple years in the future. Go figure!!!
    If you don't like player version 9, change to 10 or 11.... just not 15 (yet).
    Best wishes,
    Adninjastrator

  • Old school with CS2.  Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down.  Then they sent me here for help.  Does anyone have any advice?

    I don't have a clue what I am doing with this.  Here is my discussion with Customer Service:
    Naresh: Hello! Welcome to Adobe Customer Service.
    Naresh: Hi Mary.
    Naresh: I understand you have been getting invalid serial number, am I right?
    Mary Vance: Hi
    Mary Vance: yes
    Naresh: Please provide me with the serial number, Mary.
    Mary Vance: I provided my serial number here
    Naresh: Thank you for the serial number.
    Naresh: Please allow me 2-3 minutes while I check your serial number.
    Mary Vance: no problem
    Naresh: Thank you.
    Naresh: Thank you for being online.
    Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
    Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
    Mary Vance: will this allow me to reinstall Photoshop?
    Naresh: Yes, Mary.
    Mary Vance: ok...what is that link?
    Naresh: Please clcik here to download.
    Mary Vance: thank you....trying it now
    Naresh: You are welcome.
    Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
    Mary Vance: the download doesn't have anything regarding installation
    Naresh: Please click for the information.
    Naresh: I am sorry for providing wrong link.
    Naresh: Please click here to download.
    Naresh: The 3rd link is for the download of CS2 Photoshop.
    Naresh: Were you able to view the download link, Mary?
    Mary Vance: what file in that download is supposed to help me?
    Mary Vance: the first and 3rd link were the same
    Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
    Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
    Naresh: So you will have to download the software from the above link.
    Naresh: May I know in what OS you are trying to install the software?
    Mary Vance: the link sends me to a CS2 help package
    Mary Vance: windows 7
    Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
    Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
    Naresh: Okay.
    Naresh: You can try downloading the software.
    Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
    Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
    Naresh: May I know whether you uninstalled the product.
    Naresh: ?
    Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
    Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
    Naresh: Please click here to visit the forums.
    Mary Vance: I guess I will try that.
    Naresh: Yes, please.
    Naresh: Is there anything else I can help you with?
    Mary Vance: I don't see where you helped me with this yet, so I guess not!
    Naresh: I am sorry for the inconvenience.
    Naresh: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Any help would be appreciated.

    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Nancy O.

  • I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • Finished installation but it says my serial number is invalid

    I finally figured out how to install CS2 from my download files.  However, when I tried to run Photoshop it says "user name, organization or serial number is invalid. The application cannot continue and must now exit".  And it does.......................
    Now what?
    Don't know if this matters, but I only installed Photoshop and Image Ready. 

    did you have old ps2 files on your computer?  if so, cleaning everything out may help resolve that problem.
    uinstall cs2 and http://helpx.adobe.com/creative-suite/kb/manually-remove-creative-suite-2.html

  • I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

    I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

    Same problem for me. Is there any way to escalate this query so there's a resolution?!

  • FCP7 upgrade - says serial number is invalid????

    Hi there,
    I am wanting to upgrade from FCP4 to FCP7.
    I am running a Macbook Pro with Mac OS X V 10.6.8
    Question 1: Can I upgrade from a full version of FCP4 to FCP7?
    Originally I installed FCP4 - full retail version - on a G5 tower/dektop in 2004.
    In 2010 I bought a Macbook Pro and installed FCP6 Academic version as I was studying that year. I have been using this version until today.
    I understand that I cannot upgrade my academic version (FCP6).
    I have unplugged and stored my G5, and haven't used FCP4 for a few years now.
    However, I have my old installation disks and serial numbers which I tried to install into my macbook pro today.
    Today I tried to install FCP4 on my macbook pro, as I assume I need to do this in order to upgrade to FCP7.
    It seemed to work - ie computer restarted, but I can't find FCP4 anywhere on my macbook, only the existing Academic version.
    (There was also an error box for QMaster I think (?), and also a prompt to insert LiveType and apple Loops disks.)
    Question 2: Do I need to also install Live Type and Apple Loops to successfully install FCP4?
    Question 3: Do I need to un-install my Academic version in order to install my old FCP4?
    On another tangent:
    Just out of curiosity (or impatience hahaha) I inserted my FCP7 upgrade disk.
    When I typed in the serial number = carefully, using capitals and dashes and being careful of O vs 0 etc = an error box comes up saying that the serial number is invalid.
    Question 4: Why is the serial number invalid? Is it because I have an academic version installed at present, which can't be upgraded? It doesn't seem logical to me that it would prompt this message box.
    Any help appreciated - I have a deadline looming!
    Cheers

    Use FCS remover to delete all copies of the software on your machine.
    Insert the FCS3 install disk (aka FCP7)
    When it asks you for the original serial, give it the FCP4 number.
    When it asks you for the upgrade serial, give it the FCS3 number.
    x

  • Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

    Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

    Does your serial number show on your account page?
    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • I bought photoshop elements. Im trying to activate it via the serial number, says it is invalid. I know its valid, as I've already used this version on my PC. Im on MAC at the moment.

    I bought photoshop elements 11 on disc. Im trying to download it to my MAC  via the serial number, says it is invalid. I know its valid, as I've already used this version on my PC. Im on MAC at the moment.

    I bought from Amazon. The PC disc works fine on my PC, but when I try to load the MAC version on my iMac, it says the serial number is invalid. It's Elements Version 11 by the way.
    Sent from my iPad

  • Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Hi,
    Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
    If so, that will not work - the serial numbers are different.
    If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
    Brian

  • The system says my serial number is invalid while I just bought it online and get a mail from ADOBE WITH THIS NUMBER

    The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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