My serialnummer includet letters and numbers, in the mask i can only use the numbers. It ignore the letters. what can I do?

I have subscribed crativecloud prepaid. I am prompted to enter the serial number. The displayed in my Adobe ID serial number contains letters and numbers. In the input mask for the serial number but the letters are consistently not accepted. What can I do

Hwelchert if you are being prompted to enter a serial number it is due to the computers inability to contact our activation server. You can find additional details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

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Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number: *********

Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number: *******
<Edited by Host>

Hello Khayalh,
You should be able to link your phone number by following the steps in the article below. From your iPhone, sign out of FaceTime and iMessage and then sign back in and it should link. Check in the Start Conversation With and I Can Be Reached at section in iMessage and FaceTime respectively.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Regards,
-Norm G.

I'm running 10.5.8 on a MacBook Pro and need to update to Java 7 in order to take a software assessment test for a potential job. The Java app will only upgrade from 10.6 or higher. What can I do?

I'm running 10.5.8 on a MacBook Pro and need to update to Java 7 to take software assessment tests online for a potential job. What can I do?

Apple Java for Mac OS X 10.5 Update 10
Apple Java for Mac OS X 10.6 Update 17
Apple Java 2013-005
I would suggest you upgrade your computer's OS minimally to Snow Leopard 10.6.8.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

My Firefox continues to stall a lot and Window Task Manager shows that Firefox is using a lot of memory (600,000k +) What can I do to make this stop stalling?

I play Farmville or on Pogo and my computer keeps giving me the hour glass and when I look on my Windows Task Manager it shows that I am using over 600,000 k of memory. When it does that I can't do anything unless I just use the power button to shut the computer down or use the task manager to "End Process". I do not like to do either of these so I usually just sit and wait for it to fix itself then later it does it all over again.
Also when I was doing defrag on the file type tab it showed two Mozilla Firefox so I am wondering if this is the issue but I only see one in the control panel.

I play Farmville or on Pogo and my computer keeps giving me the hour glass and when I look on my Windows Task Manager it shows that I am using over 600,000 k of memory. When it does that I can't do anything unless I just use the power button to shut the computer down or use the task manager to "End Process". I do not like to do either of these so I usually just sit and wait for it to fix itself then later it does it all over again.
Also when I was doing defrag on the file type tab it showed two Mozilla Firefox so I am wondering if this is the issue but I only see one in the control panel.

My Hotmail account is blocked. I can log in but can not open the emails. If I use Iternet expolrer it works fine. What can I do?

My hotmail is blocked.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Certain things have changed on firefox but work with explorer,ie copy and paste have to use edit didn;t before , certain website i can only use explorer, when i open with firefox i can not burn a cd but can when open with explorer This has just changed ?

as above firefox has stoped working on some things ?

I tried what you suggested on the tools site....made all the changes...didn't help. Then I just uninstalled the whole firefox that i had used forever....and re-installed all over again....tried it, same error msgs....tried the tool site again on that, and still same error msgs. why don't you folks have a phone number i can call and talk to an actual person to walk me thru this problem? am an old 70 yr old lady who has always depended on firefox.

A 6 and a 6 Plus with seperate phone numbers are receiving txts sent to only one number. They share the same iTunes acct. Is this the problem?

A 6 and a 6 Plus with seperate phone numbers are receiving txts sent to only one number. They share the same iTunes acct. Is this the problem?

Hmm... Just found out the 6 and 6 Plus were updated to 8.1.1 today. Coincidently, that's when this started.
Another thing is both phones ring and you can answer either one, or both. fwding is not selected.
Thanks Kilted Tim.

When asked to put in a 24 didgit serieal number my serial numbeer has letters and it won`t allow me to type in when i put in the letter,what am I doing wrong?

when asked to put in a 24 didgit serieal number my serial numbeer has letters and it won`t allow me to type in when i put in the letter,what am I doing wrong?

If it has letters it is not a serial number. It is likely a redemption code.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I need to reprogram the delete and enter key to the left side of a external keyboard for the ipad mini. don't need the caps/lock or ctrl key and due to an injury my daughter can only use her left hand to type. She is using a text to speech app to verbaliz

I need to reprogram the delete and enter key to the left side of a external keyboard for the ipad mini. I don't need the caps/lock or ctrl key. Due to a brain injury my daughter can only use her left hand to type. She also uses a text to speech app to verbalize all of her needs since her speech isn't intelligible any longer either. And her vision was significantly affected also, so the keyboard has to be mounted about 6 inches from her face. So to reach across the keyboard with her left hand to the right side delete and enter button is physically difficult and causes typing errors, which cause people to not understand what shes trying to say.
The best keyboard so far is the Zagg folio mini. I just had to make stickers to enlarge the letters on the key buttons.
Does anyone know how I can reprogram these two keys? Or where I can buy a wireless mini keyboard for Ipad made for lefthanders with these two functions on the left side. I have searched for days and days. It's sooooo important to me that she be able to contribute her voice again. Imagine if you got in a car accident and couldn't speak clearly any longer, but understood everything still. Thanks for any help and suggestions you all take the time to share with me. I really appreciate the kindness of strangers to help me help my daughter.
Sami's mom

Sami\'s mom wrote:
I need to reprogram the delete and enter key to the left side of a external keyboard for the ipad mini.
You cannot.

Can I set up the phone so it can only dial certain numbers?

Can I set up the phone so it can only dial certain numbers?
I want to get an iPhone for a disabled user and want to reduce the potential for making mistakes.

You cannot prohibit an iPhone owner from dialing numbers, but you can certainly make it much more convenient to dial certain numbers.
Place the convenient numbers in either Phone favorites, or make those numbers the only contacts the person has.

Why is it that i paid for photoshop for £8.57 a month but then i can only use photoshop as a trail and when i want to get the full version it charges me more money??

why is it that i paid for photoshop for £8.57 a month but then i can only use photoshop as a trail and when i want to get the full version it charges me more money??

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I am in the middle of a job using CS 6, but at the same time opening the Creative Suite apps. I created an InDesign file in CS 6, saved it, and now I can't open it. I'm getting this message: Cannot open file because it was saved with a newer version of A

I am in the middle of a job using CS 6, but at the same time opening the Creative Suite apps. I created an InDesign file in CS 6, saved it, and now I can't open it. I'm getting this message: Cannot open file because it was saved with a newer version of Adobe InDesign CC (10.1). You must use that version or later to open the file." AARRGGHH! So how do I access the file?

Sounds like you opened and saved it in CC, so now you need to go back to CC and either complete the project there, or export to IDML to take it back into CS6.

I just bought an iphone and created an apple id. When I entered my credit card number, I also put in the number of the itunes card that i bought. Now, when I go to buy music from the itunes store, it says my card has already been redeemed. What can I do?

I havent used it to buy anything yet... and i dont wanna waste my money. Can anyone help??

Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan

My wife and I share an iCloud account for photo library and iCloud drive mainly for our family photo management, but we use different accounts for iMessage/facetime/calendar/etc. With Yosemite, I can't use continuity/handoff without dumping the photo

my wife and I share an iCloud account for photo library and iCloud drive mainly for our family photo management, but we use different accounts for iMessage/facetime/calendar/etc. With Yosemite, I can't use continuity/handoff without dumping the primary photo iCloud account and thus our shared photo system. We are running yosemite OS X 10.10 and iOS 8.0.2... Is there any way to do this?

my wife and I share an iCloud account for photo library and iCloud drive mainly for our family photo management, but we use different accounts for iMessage/facetime/calendar/etc. With Yosemite, I can't use continuity/handoff without dumping the primary photo iCloud account and thus our shared photo system. We are running yosemite OS X 10.10 and iOS 8.0.2... Is there any way to do this?

My boyfriend knew my apple id and my password and when we broke up he changed it and he changed my alternate e-mail address so i cannot restore it. The problem is that my iPhone activation is linked to iCloud. What can i do? I have old pass and e-mai

My boyfriend knew my apple id and my password and when we broke up he changed it and he changed my alternate e-mail address so i cannot restore it. The problem is that my iPhone activation is linked to iCloud. What can i do? I have old password and old alternate e-mail.

Take it and its purchase receipt to a physical Apple Store and/or click here and contact Apple's Account Security team.
(124839)

HT204053 i want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is

I want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is valid. I cannnot delete the account because "find my iphone" wants the password linked to this old account. But when i go into the find my iphone app it is using my corect Apple ID. How do i fix this?

If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

My serialnummer includet letters and numbers, in the mask i can only use the numbers. It ignore the letters. what can I do?

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