My Speed STILL restricted

First off "Hi everyone."
Couple of questions so If I should post them seperatly I do apologise.
My Speed is still being restricted for being a "heavy user" back in July between 4Pm and 24:00 ( well 24:05 usually)
Any ideas when its going to stop being restricted. jumped on the forum and had a look around and apparently as I'm on Option 3 my usage 'allowance" has gone up to 300gig a month now, so guessing i'm not still being penalised for 'going over'.
Just watched my download speed jump at 00:05 so know its still restricted
Do I need to call someone or some specific department to get it sorted out ?
And Question 2. I read mention here on the forum of a "BT Usage Monitor" can someone tell me where it is please.
Thanks in anticipation
B.T. I'm sure plenty of others have said it already but it would have been cool if you could have let everyone know about the new allowance and BT usage monitor without having to find out from the forum
Solved!
Go to Solution.

Happygoblin wrote:
First off "Hi everyone."
Couple of questions so If I should post them seperatly I do apologise.
My Speed is still being restricted for being a "heavy user" back in July between 4Pm and 24:00 ( well 24:05 usually)
Any ideas when its going to stop being restricted. jumped on the forum and had a look around and apparently as I'm on Option 3 my usage 'allowance" has gone up to 300gig a month now, so guessing i'm not still being penalised for 'going over'.
Just watched my download speed jump at 00:05 so know its still restricted
Do I need to call someone or some specific department to get it sorted out ?
email the mods with your account and phone number and a link back to this thread [email protected]
And Question 2. I read mention here on the forum of a "BT Usage Monitor" can someone tell me where it is please.
log into bt.com and my account and go to home account and you should see option of usage monitor
Thanks in anticipation
B.T. I'm sure plenty of others have said it already but it would have been cool if you could have let everyone know about the new allowance and BT usage monitor without having to find out from the forum
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OPTION 3 LIMITED AdSL Speed RESTRICTION ...

Hi Guys
My Option 3 LIMITED! 8mb Broadband service speed gone down By BT to 0.7 -1.5 mbps...
That happened 27-03-10 and today it's still same ....
Do you guys have any idea how long does this punishment is going to Last?
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If I had a chance to move to Cable I will do it first thing in the morning but I'm not in the Cable area
I know It's Rude but I hate Bad Telecommunications and Their Call centres that located in India !
Thanx in advance for any info...

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Bt deny obvious restriction.

In the last 3 months, bt have begun to severely limit the download speed available on my phone line according to the fair use policy despite my package being unlimited. Going over the download limit really is unavoidable, and living in Scotland, I cannot receive a better package such as Infinity which I might add, offers greater speeds and a higher download limit for the same price I am paying now.
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This month, last week, the same thing happened again, however, this time matters are a bit more complicated.
My download speed and IP profile has been changed from my usual 5.5mbs to 0.25mbs- contrary to their own email which stated it would only be limited to 1mb at peak time, which happened to me on previous occasions.
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I phoned again, and an engineer was sent out to replace my master socket and test my general household internet wiring. He did so, but no difference could be seen.
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OliverHughes wrote:
interference can be heard on the phone line during some evenings
That'll be the Home Office wiretap.
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I recently experienced something like that, when I booked an engineer to check my line, but when I called back the next day to confirm, I was told no appointment had been booked, so they booked it again for another day. However, the engineer did in fact turn up for the original appointment (luckily I wasn't out at the time). I'm not sure if this is a "human error" problem, or if BT's CRM is just garbage, but either way it's happened to me several times.
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Solved!
Go to Solution.

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23:34:47, 29 Jul.
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23:34:43, 29 Jul.
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IPad2 problem with operating speed.

Hi!
Like in subject. After updating to iOS 8.1.1 my iPad2 work very slow. I restore system but problem with operating speed still there.
Regards
Jacek

Sorted by apple support. Thanks. If anyone is looking at this you set the mail account up using the Microsoft exchange option then type m.hotmail.com into the server.
Bye

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