My USB Has Not Arrived But Is Listed As Delivered

Hello. I'm hoping someone here will reply and assist me, as I have been leaving messages and calling for weeks now regarding an order I paid for but did not receive, and urgently needed when I ordered it on August 13. The order was a usb recovery device for my mini-notebook, which is not functioning at all, even after troubleshooting over the phone. The order summary Toshiba emailed me on August 14 reads as follows:
Order Number: SFF415546
Item Shipped: SW Media - USB-MINI NOTEBOOK-NB505-Windows 7 32bit Starter-EN for mini notebook NB505-N508BL
DHL Tracking Number: SFF415546
When I go to the tracking page, the device is listed as delivered in my city of Woodside, but I have not received it. I have also called DHL numerous times, but I am treated in much the same manner as with your firm, unfortunately; sent round and round to different departments where no one will tell me anything of tangible value. The above tracking page also lists a USPS delivery confirmation:
USPS Delivery Confirmation
9102901000433256226557
I did go to the Woodside post office this past Friday and the manager is checking to see who the USPS carrier was and where it might have been delivered (meaning someone else may have taken my order!). The building super and my neighbors do not have it, either. At this point, after so much runaround, I really need a. some human assistance and b. a replacement usb sent out or a refund from Toshiba. This has been an awful experience thus far.

When you contacted Toshiba, did you get any case number or anything?
- Peter

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My USB Has Not Arrived But Is Listed As Delivered

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