My Windows 8.1 laptop fails to connect to or reconize my HP Laser Jet 4250 over my network
My printer fails to be reconized by my lap top. I think it is tied into a windowns update but it seems to be the only computer I have that is affected. Even when I have gotten the printer to be reconized it only last for a short time before it shows as off line and is difficult to reestablish connection again. I have tried direct LAN and still nothing. Even tried everything manually and nothing. I have no problems hooking up with my other computers only this one. I think maybe some software might be blocking or interfering with the receptors for the signal or something like that. Any help you can offer I would appreicate. For now I am just going to roll back the update and see how long it may last before it craps out again.
Hi,
Please
Download the following file,
Save on your computer (remember where),
Right click the downloaded file,
Select Run as administrator,
Select Wireless during the setup process
http://ftp.hp.com/pub/softlib/software12/COL32439/mp-109545-2/OJ_AIO_4500_G510n-z_Full_Win_WW_140_40...
Regards.
BH
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Similar Messages
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I'm trying to connect a LAN printer, HP Color Laser Jet 3800dn, through a Time Capsule but no one on the network can see it. The printer works fine if I connect it directly to my iMac. Any suggestions?
Hi Clark
There is a good chance the printer is just getting auto IP internally..
Plug it into your TC. And then set to dhcp via the controls on the printer.
If you know the name of the printer it should be immediately available to the network.. but anyway, you can find its IP by printing out the test page. That will also give you the network name.
Most later HP printers have web access to the print servers.. just type the ip into your browser and see if it comes up.
From the Mac, you should then be able to set it up via the printer preferences. Most HP will just appear.. but if not you should perhaps delete the local version and then check again for network printers. -
Connecting an external drive to TC and sharing it over wifi network
I wish to connect an external hard drive to the Time Capsule USB port and share it over my home wifi network.
I can see the external HDD in Finder when it is plugged directly into any of my Macs.
I cannot see the external HDD (using either Airport Utility or Finder) when it is plugged into the Time Capsule's USB port.
I have followed all of the suggestions in these archived discussions to no avail:
https://discussions.apple.com/message/12588172#12588172
https://discussions.apple.com/message/9069546#9069546
This is my setup:
Netgear DG834n set up in 'modem only' mode
Time Capsule 2TB:
The TC is set up as the wireless router for my home network, with DHCP reservations (using MAC address) for each wireless device that needs to connect to the internet
The Time Capsule's hard disk is set up as a shared disk on the wireless network (file sharing is enabled with the Time Capsule password). I use this volume for storing all of my iTunes media files
I do not use the TC for backups, nor do I use Time Machine (I use a third party backup tool)
Freecom XS 2TB USB 2 external HDD, containing a single volume formatted as Mac OS Extended Journaled
Permissions on this volume are set as read & write for everyone
I wish to leave this drive plugged into the Time Capsule permanently and use it to backup the iTunes media files currently stored on the Time Capsule disk
Does anyone have any other suggestions?The Thunderbolt interface is local, just like USB and firewire.. (although firewire is a bit special and did have some network ability).
The Thunderbolt drive could be shared from a computer to the network.. but you have to realise an ethernet drive has to have an OS.. it cannot live on the network as Accessible Drive.. OR NAS without having a proper OS. Thunderbolt is one interface of an OS.. but not the OS.
What you need to buy is a NAS.. look at Synology or QNAP for the most popular brands. -
I just purchased a new i phone 5. when i go to connect with my laptop it says 'failed to connect to sync services, try again later' it shows my phone, and i can see my app screens, however it wont let me sync, back up or make changes. this is my first apple product, any help would be greatly appreciated.
Hello there, load dogg.
The following Knowledge Base article provides some in-depth steps to help troubleshoot the issue you are descibing:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/ts2690
Thanks for reaching out to Apple Support Communities for answers to your question.
Cheers,
Pedro D. -
I have failed to Map the Airport time capsule to my windows 7 HP laptop, i followed all the installation steps and i get the error message "Access denied, you do not have permission to access this device, contact network administrator"
Did you install the airport utility for windows?
Is the windows computer set to home as network location.. it will not work if it is set to work or public.
Is the TC setup with all SMB type names, short no spaces and pure alphanumeric. No apostrophe.
Can you ping the TC from your computer? Open a command window and type ping and the tc name or its IP.
No response you will never be able to get connection .. it is usually firewall problem. Turn off firewall and internet security.
If it pings then simply type the IP directly into explorer.. \\TCIPaddress. (eg \\10.0.1.1 if the TC is at default)
That is usually the most foolproof method. -
Cannot get Windows 7 x64 laptop to connect to AIRONET 1140 WAP
I recently changed the configuration of my Aironet 1140 from WEP to WAP2-Enterprise to make it more secure. I am using the WAP as the radius server. After making the change I connected my Blackberry to the wap as well as a Samsung Chromebook. However when I tried to connect my HP laptop it is unable to connect. Watching from the Aironet's console I see that it is processing the association and windows ask me to enter my uid and password. When I do this I get an authentication error. I have tried several times adjusting parameters on windows but it always fails. Here is the configuration of the WAP:
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname ap.acrtek-lab.com
logging rate-limit console 9
aaa new-model
aaa group server radius rad_eap
server 10.53.55.127 auth-port 1812 acct-port 1813
aaa group server radius rad_mac
aaa group server radius rad_acct
aaa group server radius rad_admin
aaa group server tacacs+ tac_admin
aaa group server radius rad_pmip
aaa group server radius dummy
aaa authentication login default local
aaa authentication login eap_methods group rad_eap
aaa authentication login mac_methods local
aaa authorization exec default local
aaa accounting network acct_methods start-stop group rad_acct
aaa session-id common
dot11 syslog
dot11 ssid Acrtek-WPA2
authentication open eap eap_methods
authentication network-eap eap_methods
authentication key-management wpa
username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption mode ciphers aes-ccm tkip
ssid Acrtek-WPA2
antenna gain 0
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio1
no ip address
no ip route-cache
shutdown
encryption mode ciphers aes-ccm tkip
ssid Acrtek-WPA2
antenna gain 0
dfs band 3 block
channel dfs
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface GigabitEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
no keepalive
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface BVI1
ip address dhcp client-id GigabitEthernet0
no ip route-cache
ip http server
ip http authentication aaa
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
ip radius source-interface BVI1
radius-server local
no authentication eapfast
no authentication mac
nas 10.53.55.127 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
user xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
radius-server attribute 32 include-in-access-req format %h
radius-server host 10.53.55.127 auth-port 1812 acct-port 1813 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxx
radius-server vsa send accounting
bridge 1 route ip
line con 0
line vty 0 4
end
Windows Configuration:
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.100.82.139
Inf File Name . . . . . . . . . : C:\Windows\INF\oem29.inf
Inf File Date . . . . . . . . . : Tuesday, September 18, 2012 5:42:34 PM
Section Name . . . . . . . . . : BCM43XNG2022_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_1795103c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 3
Connection status summary
Connection started at: 2012-09-18 14:49:56-586
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail
List of visible access point(s): 43 item(s) total, 43 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
00-1C-10-07-38-76 Infra <unknown> -79 11 linksys
70-56-81-CB-A2-7D Infra <unknown> -55 10 MRB LLC
08-86-3B-95-3B-E1 Infra <unknown> -77 11 belkin.be1
C0-C1-C0-52-FD-5F Infra <unknown> -75 11 AquaDeer-guest
70-73-CB-BB-9D-43 Infra <unknown> -60 1 the ridge by apple
00-17-C5-A5-5A-73 Infra <unknown> -67 2 MsPub
00-22-B0-BA-C7-E6 Infra g -72 1 mercer
E0-91-F5-D6-DF-76 Infra <unknown> -78 1 Chick-Fil-A
04-C5-A4-80-FC-50 Infra <unknown> -38 4 (Unnamed Network)
C8-3A-35-5D-AE-18 Infra <unknown> -82 4 medialink
00-23-69-1B-73-C9 Infra g -78 6 Matt and Heather
94-44-52-68-24-2B Infra <unknown> -73 5 Belkin.442B
68-7F-74-7E-50-74 Infra g -77 6 sjslinksys
00-1D-7E-49-E2-65 Infra g -75 6 Cubs
00-12-17-4B-4E-0D Infra g -41 8 (Unnamed Network)
C0-C1-C0-E4-3F-55 Infra <unknown> -78 6 SG Roi
C0-C1-C0-66-9F-CA Infra <unknown> -75 7 Heliman
66-33-4B-E1-47-27 Infra <unknown> -80 8 Jenny lake's Guest Network
00-1C-DF-A4-59-FB Infra <unknown> -60 10 radiofinger
C0-C1-C0-52-FD-5E Infra <unknown> -76 11 AquaDeer
08-86-3B-61-B0-BC Infra <unknown> -76 11 belkin.0bc
00-23-69-00-52-20 Infra g -70 11 670term
58-6D-8F-24-FC-21 Infra <unknown> -80 11 Bluejay1
04-C5-A4-80-FC-50 Infra <unknown> -36 4 Acrtek-WPA2
70-73-CB-BB-B3-49 Infra <unknown> -73 1 LeWonderment Inc.
E6-51-E4-A6-B1-25 Ad hoc g -78 4 megahoc.v24
00-17-C5-A5-5A-A9 Infra <unknown> -79 5 Vivaces
00-23-69-B4-5D-3E Infra g -81 6 Tanda
D0-66-7B-06-C7-45 Infra <unknown> -81 7 SEC_LinkShare_e70ac7
00-24-7B-5D-65-FA Infra g -80 6 myqwest0953
60-33-4B-E1-47-27 Infra <unknown> -81 8 Jenny Lake
00-25-9C-23-73-A6 Infra g -80 1 milehigh
00-24-01-DC-A4-3F Infra <unknown> -81 3 newwoman
C4-3D-C7-83-CE-74 Infra <unknown> -85 3 Desilets
08-86-3B-25-A7-CE Infra <unknown> -86 11 belkin.7ce
00-18-39-78-8F-92 Infra g -88 11 paul landow
98-FC-11-6E-E7-52 Infra <unknown> -80 11 China
28-CF-DA-B1-5F-03 Infra <unknown> -78 1 DeSanti
00-15-6D-D6-04-47 Infra g -69 1 (Unnamed Network)
00-21-91-10-1A-05 Infra g -81 1 dlink
1C-7E-E5-30-AE-66 Infra <unknown> -79 5 dlink
00-15-FF-26-47-98 Infra <unknown> -85 10 Verizon MIFI4510L 4798 Secure
00-23-69-38-2C-D2 Infra <unknown> -82 1 linksys
Connection History
Information for Auto Configuration ID 3
List of visible networks: 41 item(s) total, 41 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> No 22 Yes linksys
Infra <unknown> Yes 82 Yes MRB LLC
Infra <unknown> Yes 26 Yes belkin.be1
Infra <unknown> No 30 Yes AquaDeer-guest
Infra <unknown> Yes 76 Yes the ridge by apple
Infra <unknown> No 62 Yes MsPub
Infra g Yes 36 Yes mercer
Infra <unknown> Yes 24 Yes Chick-Fil-A
Infra <unknown> Yes 94 Yes (Unnamed Network)
Infra <unknown> Yes 16 Yes medialink
Infra g Yes 24 Yes Matt and Heather
Infra <unknown> Yes 34 Yes Belkin.442B
Infra g Yes 26 Yes sjslinksys
Infra g Yes 30 Yes Cubs
Infra g Yes 92 Yes (Unnamed Network)
Infra <unknown> Yes 24 Yes SG Roi
Infra <unknown> Yes 30 Yes Heliman
Infra <unknown> Yes 20 Yes Jenny lake's Guest Network
Infra <unknown> Yes 76 Yes radiofinger
Infra <unknown> Yes 28 Yes AquaDeer
Infra <unknown> Yes 28 Yes belkin.0bc
Infra g Yes 40 Yes 670term
Infra <unknown> Yes 20 Yes Bluejay1
Infra <unknown> Yes 95 Yes Acrtek-WPA2
Infra <unknown> Yes 34 Yes LeWonderment Inc.
Ad hoc g No 24 Yes megahoc.v24
Infra <unknown> No 22 Yes Vivaces
Infra g Yes 18 Yes Tanda
Infra <unknown> Yes 18 Yes SEC_LinkShare_e70ac7
Infra g Yes 20 Yes myqwest0953
Infra <unknown> Yes 18 Yes Jenny Lake
Infra g Yes 20 Yes milehigh
Infra <unknown> Yes 18 Yes newwoman
Infra <unknown> Yes 10 Yes Desilets
Infra <unknown> Yes 8 Yes belkin.7ce
Infra g Yes 4 Yes paul landow
Infra <unknown> Yes 20 Yes China
Infra <unknown> Yes 24 Yes DeSanti
Infra g No 50 Yes (Unnamed Network)
Infra g No 22 Yes dlink
Infra <unknown> Yes 10 Yes Verizon MIFI4510L 4798 Secure
List of preferred networks: 5 item(s)
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: ZRDD2
SSID: ZRDD2
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: GMANNET
SSID: GMANNET
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Conference Rm
SSID: Conference Rm
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: rntdnet
SSID: rntdnet
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 4
Connection started at: 2012-09-18 14:50:08-279
Auto Configuration ID: 3
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): Yes
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 04-c5-a4-80-fc-50
Security and Authentication
Configured security type: WPA2-802.1X
Configured encryption type: CCMP(AES)
802.1X protocol: Yes
Authentication mode: Invalid (5)
Number of 802.1X restarts: 1
Number of 802.1X failures: 0
Key exchange initiated: No
Number of security packets received: 2
Number of security packets sent: 1
Security attempt status: Success
Information for Auto Configuration ID 2
List of visible networks: 40 item(s) total, 40 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> No 22 Yes linksys
Infra <unknown> Yes 85 Yes MRB LLC
Infra <unknown> Yes 22 Yes belkin.be1
Infra <unknown> No 32 Yes AquaDeer-guest
Infra <unknown> Yes 64 Yes the ridge by apple
Infra <unknown> No 74 Yes MsPub
Infra g Yes 60 Yes mercer
Infra <unknown> Yes 24 Yes Chick-Fil-A
Infra <unknown> Yes 86 Yes (Unnamed Network)
Infra <unknown> Yes 38 Yes medialink
Infra g Yes 36 Yes Matt and Heather
Infra <unknown> Yes 40 Yes Belkin.442B
Infra g Yes 62 Yes sjslinksys
Infra g Yes 30 Yes Cubs
Infra g Yes 95 Yes (Unnamed Network)
Infra <unknown> Yes 24 Yes SG Roi
Infra <unknown> Yes 28 Yes Heliman
Infra <unknown> Yes 20 Yes Jenny lake's Guest Network
Infra <unknown> Yes 81 Yes radiofinger
Infra <unknown> Yes 10 Yes AquaDeer
Infra <unknown> Yes 32
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class
Root cause:
Windows could not connect to "Acrtek-WPA2"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.
Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
Helper Class: Layer2 Security
Initialize Status: Success
Result of diagnosis: Problem found
Issue referred to: EAP Helper Class
Root cause (EAP):
Network authentication failed\nWindows doesn't have the required authentication method to connect to this network.
Detailed root cause:
EAP failed
Workaround for hypothesis: Contact the network administrator for "Acrtek-WPA2"
EAP workaround: Contact your network administrator\nWindows needs to be configured to use the authentication method required for this network.
Information for connection being diagnosed
Interface GUID: {5bab8bfe-12d7-4e0c-a46b-efc490047802}
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security enabled: Yes
Connection ID: 3
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00050005
Number of security packets received: 4
Number of security packets sent: 3
802.1X protocol: Yes
Authentication Identity: User only
IAS Server engaged: Yes
EAP Method supported by IAS Server: Unknown
EAP type: 25
EAP Error: 0x40420016
Number of 802.1X restarts: 1
Number of 802.1X failures: 1
802.1X status: Fail 0x00050005
Key exchange initiated: No
Unicast keys received: No
Multicast keys received: No
Network Diagnostics Log
File Name: A20D3467-8AD4-483E-91F4-9EC5E18AA1F9.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: ACCRETIVE-SW
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, September 18, 2012 2:50:09 PM
Any help would be greatly appreciated.Hello Mr. Wells,
Thank you for your question.
However, the Small Business Support Community is limited to Cisco Small Business Products, and the Aironet products are considered as a Enterprise level devices.
I recommend you to post this question on the on the correct forum, in order to get a better response.
You can move your post using the Actions panel on the right.
Best regards,
Diego Rodriguez
Cisco Small Business Community Engineer -
Hello I recently downloaded an app on my iphone 4s - Remote mouse- so i can control my laptop that is connected to my tv, it used to work fine and now the connection fails, I downloaded another app and the same problem occurs, its not the firewall and both phone and laptop are conected to the same wifi, i also tried to connect it manually with the ip address and still no connection, can you help??
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Then reset: hold down the home button along with the sleep/wake button until you see the apple, then let go.(No data loss) Try it again. -
On Windows 2012 Terminal Server Outlook fails to connect to Exchange 2013
I have a new install of Windows 2012. I have two physical servers. One is a W2012 std Domain Controller ("DC"). The Second is configured as W2012 HyperV ("HV"). Under HV I have
two VMs. One VM is W2012/Exchange 2013 ("ExchVM) and the other is W2012/Terminal Server ("VMTS"). All systems are behind a firewall appliance. Exchange is working via Outlook and OWA internally and externally. The self
created SSL must be installed manually on external machines since it comes up as an untrusted certificate. Once installed remote outlook works and OWA works. I have configured the terminal server and I am able
to login remotely as various users under my "TS group". The problem is when ever I attempt to open Outlook for the 1st time, it fails to connect to the exchange server. (Open Outlook 2013, click next
on the splash screen, "Yes" Add an Email Account splash screen, click next, Auto Account screen populates NAME and Email Address correctly, click next, Searching for mail server settings..., check on establishing network connection, check on searching
for alias@ domain, then fails the logging on to the mail server) The error reads: "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The
connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." I am connected in RDS from offsite, and from the RD session I can access shared folders on ExchVM and DC. I have
tried have verified the server Exchange server name is correct via "Get=ClientAccessServer" command. I have also tried to use the guid via "Get-Mailbox
ALIAS | fl name, exchangeguid. Keep in mind all desktop users on the network are connecting to Outlook without issue.
I would appreciate any thoughts on solving this issue.Hi,
According to your workaround, it seems that the Outlook Anywhere configuration in Outlook client is not correct when using the Autodiscover service.
Once you connected to Exchange server by manually settings, please run Test E-mail AutoConfiguration tool in external Outlook client to check the autodiscover service:
open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service.
Please check the Log tab and confirm whether the Autodiscover service is connected successfully. Also confirm if the connection issue happens to all external users when they open Outlook for the 1st time. In Exchange server, please make sure
autodiscover.domain.com has been included in your Exchange certificate which is assigned with IIS service.
Regards,
Winnie Liang
TechNet Community Support -
Device Manager HP Printer ! Symbol, Windows "failed to connect" Sound- Yet Printer Works
Every startup, I hear the Windows "device failed to connect" sound. How can I get rid of this?
I have an HP J6480 Printer with WIn 7. Device Manager is not recognizing the printer driver.
Under Device Manager, the printer is listed with the ! error symbol. No other devices have an error symbol. Yet the HP Solution Center and printer work.
1) I have tried fresh installs of the current HP Full Feature Software.
2) I have tried the HP Uninstall program, going through all five Uninstall programs two times.
3) I have run CCleaner to clear registry issues.
4) I have tried deleting the Device Manager "Officejet ! J6400 series" entry. The Solution Center and the printer then do not work. Apparently, Device Manager recognizes the printer but not the driver. I have to go to "Programs", "HP", then "Officejet J6400 Series" to reinstall the software.
5) I have tried to get Device Manager to recognize the software. When I click on "! Officejet 6400 series", I get the message "the drivers for this device are not installed (code 28)". If I then click on "Update Driver" and select" Browse my computer for driver software" then click on "Browse "C:\Users\Myname\Downloads", where I have both the HP 13.0 Full Feature Sofware Software and the Basic Print and Scan Driver files, it says "Windows cannot find driver software". If i click on "Search automatically for driver software" I get the same message.
I would very much appreciate any ideas! Thank you!
This question was solved.
View Solution.Friendlycomputr,
Your persistence is admirable! I totally understand you just want it working properly. I really appreciate the updates, I am going to look into this and get back to you as soon as I can!
Thanks again
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
When starting Window XP on my laptop (which was connected, in the past, in a wi-fi network now no more available) appears immediatly this allert: "iTunes Helper was not installed correctly. Please reinstall iTunes. ERROR 7."
Reistallation of older or up to date iTunes versions is impossible because: "Installation package iTunes.msi is located on a network resource not available" and because "It is impossible to remuove thew previous verson of iTunes. Impossible fto find the path."
Someone can help me ???
Thank,
GeraldTake a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to solve this problem?!
Hi all. I can’t tell you how to solve your iCloud 3.x issues. Heck, I don’t think they’re even solvable.
But if you had a previous version of iCloud that was working correctly then I can definitely tell you how to solve the “iCloud Photo Stream is not syncing correctly to my Windows 7 PC” problem. …without even a re-boot.
Log out of iCloud 3.0 and uninstall it.
Open My Computer and then open your C:\ drive. Go to Tools/Folder Options and click on the View tab. Select the “Show hidden…” radio button and click on OK.
Open the Users folder.
Open your user folder
Open ProgramData (previously hidden folder)
Open the Apple folder – not the Apple Computer folder.
Open the Installer Cache folder
In Details view sort on Name
Open the folder for the newest entry for iCloud Control Panel 2.x – probably 2.1.2.8 dated 4/25/2013
Right click on iCloud64.msi and select Install.
When finished, the synching between iCloud and your PC will be back to working perfectly as before the 3.0 fiasco. The pictures will be synched to the same Photostream folder as before the “upgrade”. Now all you need to do is wait until Apple/Microsoft get this thing fixed and working before you try the 3.x upgrade again.
I think the iCloud 3.0 software was written by the same folks who wrote healthcare.gov with the main difference being that healthcare.gov might eventually be made to work.
For those of you who hate to go backwards, think of it as attacking to the rear. Which would you rather have, the frustration of no synching or everything working on an older version?
Good luck… -
Windows 8.1 laptop not connecting to domain in branch office
We have a problem with a laptop.
It is installed in our Head office (The Netherlands), just like all other laptops by using an image.
Tested and working on the domain.
The user had to go to one of our branch offices (China) and when he connected there, the laptop just won't connect to the domain.
When he plugged in the laptop, it keeps trying to connect it's directaccess.
Other laptops (same image) immediately recognize the domain network, but this laptop just won't.
I am able to ping everything on the local network (MPLS connection), from HQ to all Branch offices but not access them.
I've tried changing the DNS settings, but without any result.
Any suggestions?Hi,
According to this tool's description, I think it should be helpful to check system current enviroment, such as network, certificates, etc. problem. Actually according to your description, I doubt it probably network enviroment of ISP problem, but we should
find a way to verify our suspect. Then this tool would be convenient, it also would generate a trace log and it would be helpful with troubleshooting.
The DirectAccess Client Troubleshooting Tool is a graphical application, based on the .NET Framework, which checks the health of a DirectAccess client by running various tests. Built-in health tests: The following tests are currently implemented:
Network interfaces Network location (NLS and NRPT DNS) IP connectivity (6to4, Teredo, IPHTTPS, entry point in a multisite setup, DNS) Windows Firewall (applied profile, Firewall outbound rules) Certificates (EKU Client Authentication, trust chain for AIA and
CRL) IPsec infrastructure tunnel (Domain SysVol share) IPsec intranet tunnel (PING and HTTP probes) Additional features Run post-check script (PowerShell, VBScript, BAT or CMD file)
Roger Lu
TechNet Community Support -
Windows 8.1 laptop cannot connect to the internet using USB Mobile Broadband stick.
I bought a new laptop and it came with Windows 8.1 installed. Well, things worked perfectly until I wanted to connect to the internet using my mobile broadband USB stick. I installed the software that came with the stick, and my laptop recognize
the stick but I still cant connect to the internet. The stick workes perfect in my Windows 7 and Windows 8 laptops, but IT DONT CONNECT WITH MY WINDOWS 8.1 LAPTOP. What can I do to troubleshoot this???
HOPE I AM SPECIFIC ENOUGH THOU...The PC Repair Guy,
If you haven't already, verify that you can connect to the internet through some other means such as Wi-Fi or Ethernet with your laptop to rule out any network setting issues. If you are able to connect successfully to the internet, use that opportunity
to make sure you have
Windows 8.1 Update installed as well as any other applicable updates your laptop may require.
You may also want to check the
Windows Compatibility Center to make sure that your device is compatible with Windows 8.1.
Another possibility is that the driver your laptop is installing for the device isn't the correct one. Check the device manufacturer's site for the most up to date driver they have available for Windows 8.1.
Hope this helps!
Mike
Windows Outreach Team – IT Pro -
Hello,
I get the following error message everytime I try to add a node to an existing cluster "Failed to connect to the service manager".
I'm running Windows Server 2008 R2,
Any ideas?Hi saeedawadx,
Please run the cluster validation and post the error or warning information, in normal scenario the “Failed to connect to the service manager” issue often caused by the firewall
or AV soft block the others node connect, please try to disable the firewall and AV soft then try again.
The following related article will give more helpful tips,
The case of the server who couldn’t join a cluster – operation returned because the timeout period expired
http://blogs.technet.com/b/roplatforms/archive/2010/04/28/the-case-of-the-server-who-couldn-t-join-a-cluster-operation-returned-because-the-timeout-period-expired.aspx
Trouble Connecting to Cluster Nodes? Check WMI!
http://blogs.msdn.com/b/clustering/archive/2010/11/23/10095621.aspx
I’m glad to be of help to you!
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Failed to connect to DDE Server Acrobat XI Pro Windows 8.1
I had installed Acrobat XI Pro on a Windows 8.0 notebook computer and it was working fine. When I upgraded to Windows 8.1 a few months ago, I started getting intermittent problems/error messages when I would try to open a pdf file by doubleclicking on the file either in a folder or on the desktop. The file wouldn't open and the error message was "Failed to connect to DDE Server." I can still open the files by doing a File, Open from inside the software, so it's not an insurmountable problem, just annoying. Any suggestions on how to fix this?
Hi TreeLady ,
Thanks for posting on forums, DDE server was a part of Windows XP, it was removed from Windows Vista and above. However, if you are getting this error in Acrobat, try the following.
(This error occurs when you have more than 1 process of Acrobat running)
1) Go to the task manager by presiing Ctrl+Alt+Del
2) Go to the processes in Task Manager
3) End all processes related to Acrobat
4) Launch Acrobat again.
Also, to find the root couse or to isolate the issue you can try the following.
1) Click on start
2) Type RUN
3) Type MSCONFIG
4) Go to services
5) Hide all Microsoft services
6) Disable all Services (Except Microsoft)
7) Restart your machine
8) Launch Acrobat to check if you get the issue.
This would help us to understand if Acrobat or any other third party process is not allowing Acrobat process to end causing a conflict .
Thanks,
Vikrantt Singh
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