Never received my PS4 NBA 2K15 promotion code

Hi I pre ordered a copy of NBA 2K15 in advanced. I picked up my copy and on the reciept it said I would received my code by email. I waited for a full day and never got anything in my email. I called the 1-800 number and spoke to a lady on the phone. She claims that it was sent and went to my span folder. I never got anything from best buy in my span folder. She then placed me on hold for about 10 mins and said a new code will be sent to my email within 24 hours after my purchase.
Well it's been over 24 hours and still have not received my promotion code for the KD MVP NBA 2K15 POB.
Is there any reason why this code has not been emailed to me yet? Annoying that the codes are no longer printed on the reciept and now being emailed to you. The email on my reciept is correct, so it should have arrived in my inbox.
Can you please direct me to the right person that I need to contact to get this promotion code?
Thanks
Marco (removed per forum guidelines)

Hello Madvaz-
I’m sure that you are wanting to start playing NBA 2K15 rather than spend time waiting on a pre-order bonus code!
We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.
Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time. It can take 24-48 business hours to receive a response to your message.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Nvidia Shield 16GB Shield TV - Haven't received promotion codes

I placed an in store order for the Nvidia Shield 16GB Shield TV (SKU: 8526126) on 06/19/2015. It shipped on 06/22/2015, and I have yet to receive an email with the promotion codes ($30 Google Play credit). The email address is the same one used when I registered on the forum.
If you need more details, store location / order number please let me know.
I appreciate your assistance in getting this resolved.

Hello jmike,
Welcome to the forum! It’s great to hear you found a way to save up for items you desire. I’m sorry to hear that you finally saved enough for the Shield Tablet you wanted, but discovered upon receiving it that it didn’t have the same operating system as listed. I can understand why this would leave you disappointed, especially as you state the operating system was a deciding factor between the 16GB and 32GB version. Please know that it appears we’ve removed our listing for this item from BestBuy.com, although I see a Marketplace seller still has it listed. I’ll be sure to forward this info onto the appropriate teams to ensure it may be reviewed.
Buying gift cards using funds intended for a device you have your eye on instead of spending it on other things is a great way to save your money! However, as it seems you’ve found, it does have a drawback. When returns are completed, generally funds are returned to the original form of payment. In your case, this would mean cash, and your gift cards. With that said, I don’t believe this is a special order item, so you should receive a full refund. You may review more about our Refund Method on our Return & Exchange Promise page on BestBuy.com.
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Hi,
I registered my .edu e-mail for the college student deal about 6 hours ago, and after the website "accepted" my address, I never received further correspondence with the coupon codes that were promised in the initial e-mail. I also just spoke to someone in customer service who said my e-mail was accepted and encouraged me to check with the IT department of my school and my spam/promotions folders. My folders do not have anything, and I checked with the IT department and they have no block on such incoming e-mails.
Could someone point me in the right direction to rectify this? My computer broke and I need to purchased a replacement in the next few days and I really want to take advantage of the $150 MacBooks for college students.
Thank you!

Hello jking7,
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Since you received the original confirmation email, I can only assume that your school should be allowing the emails that are coming from Best Buy. The fact that you checked with your IT department further ensures this. While the coupon emails usually show up within a few hours, there are times where it can take up to 24 hours while everything is verified with your email address and school.
As you were previously advised, please double check your spam/junk email folders to see if you’ve now received the coupons. If not, and 24 hours has elapsed, please send me a private message with your full name, and the email address you used to register for the College Student Deals promotion. To send me a private message, simply click the link in my signature.
Thanks for posting, and please don’t hesitate to contact me if you need further assistance with this. If you’ve received your coupons, then I hope you enjoy your new MacBook!
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Hi there littlefuzzy,
Receiving a $30 Google Play credit would certainly be enticing while looking at the Nvidia Shield! I'm sorry to hear that you may not have received your code yet even though you ordered almost two weeks ago. Using the email address you registered with the forum, I was able to locate your order and request a code be sent to you via the same email address on the order. With that said, please know that I am also sending this code to you via private message. You may check your private messages by signing into the forum, then clicking the envelope icon in the top right corner of the page.
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Hey mralbeezie,
Based on what you mentioned and available details, it sounds as though you may have purchased the Xbox 360 version of the Titanfall Season Pass instead of the Xbox One version. This content will not be released until the Xbox 360 version of the game is available on April 8th, so you will need to return to your local store and request an exchange if you need the Xbox One version.
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Hi,
I have registered for "Microsoft Power BI for Office 365 preview!" and received the welcome mail from Microsoft Office 365 <[email protected]>
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No Power BI for Office 365 License
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Hi Yair / Rajendra,
I am Raghav. I am also trying to explore Power BI. I have registered for Office 365 pro plus trail. But I am not able to see Power BI option.
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IPhone 6 Trade-In Promotion Code That Works

Okay, loads of posts about not getting the promotional amount and so on. I am in the same boat EXCEPT I haven't shipped my old iPhone back yet. I have been on the phone with Verizon three times trying to figure out how to get the trade-in page on their site to get the credit correctly stated so the shipping materials can be sent.
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1) Cracked screen
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3) Case cracked
4) Bad, missing or non-functional buttons
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6) Still connected to iCloud
7)Find My iPhone still active
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1) On the old phone, go to Settings/General
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3) Use this option and select Reset Phone And Erase All Data (wording may different but it's close enough)
4) If you have an access code on the iPhone you'll have to enter it to do the process
5) Two, "Are you sure?," style prompts must be pressed to verify you REALLY want to do this.
6) After the second Are You Sure prompt is answered, the Apple shows up on the screen and following a complete reset and erase you're greeted with the Hello screen where you'd begin setup. At this point, the phone should no longer have an access code and should have been logged out of iCloud.
7) Go through the setup screens and skip the ones that ask you to create a lock code, skip setting up an Apple ID and password, skip connecting to WiFi, DO SKIP turning on Find My iPhone. When you successfully reach what will now be an original Home screen, RUN THE RESET AND ERASE AGAIN. This verifies for you that there is no iCloud connection, and no access code.
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Why pics and/or video? If you have to take the matter to arbitration or seek remedy from the BBB or other consumer resource there is nothing more convincing than good documentation.

I can absolutely see the confusion regarding your trade in promotion, chimera09. But no worries! The iPhone trade in offer has a unique detail that will allow you to wait until you've received your iPhone 6. You can disregard the 30 days from submission that applies to the usual trade in program. The original portion you listed "return your old device to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14" is correct.
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Follow us on Twitter www.twitter.com/vzwsupport

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I don't know how much I can help here , but let me check.
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Karen,
I was trying to take advantage of the "Trade In and Trade Up" promotion. I was supposed to get a promotion code 5 days after activating a new phone. Almost 3 weeks after activating a new phone I hadn't gotten a promotion code.
Anyway I finally got the promotion code after 4 phone calls (2 to verizon, 2 to the recycling program). So now I'm on to the next step and have submitted my phone trade in information. We'll see if I have the difficulties others have described on the forums here.
However, even if everything goes smoothly I've already wasted almost an hour of my time following up on something that should have just happened. I would imagine most Verizon customers find it annoying to have their time wasted.
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Failed to receive ccm message responce. Status code = 403

So as the title suggests Im having client problems installation problems on some machines.
Looking at a clients ccmsetup.log I have this throughout the log:
Failed to receive ccm message response. Status code = 403
GetDPLocations failed with error 0x80004005
Failed to find DP locations with error 0x80004005, status code 403. Check next MP.
Only one MP HTTP://sccm2012.XXX.XXX.ca is specified. Use it.
Have already tried all MPs. Couldn't find DP locations.
GET 'HTTP://sccm2012.XXX.XXX.ca/CCM_Client/ccmsetup.cab'
Failed to successfully complete WinHttp request. (StatusCode at WinHttpQueryHeaders: 403)
DownloadFileByWinHTTP failed with error 0x80004005
A Fallback Status Point has not been specified. Message with STATEID='308' will not be sent.
CcmSetup failed with error code 0x80004005
The machine I am focusing on to troubleshoot has been reachable in the past. (80% sure of that)
The PC no longer exists in my SCCM/devices, and it looks like it has never been. I have tried running "ccmsetup.exe /MP:
HTTPS://SCCM2012.domain.local SMSSITECODE
= SC12 /UsePKICer"
as well as "ccmsetup.exe /MP:sccm2012.domain.ca /BITSPriority:low SMSSITECODE=XXX fsp=sccm2012.XXX.XXX.ca
checking my MP_Location.log i get this:
retreiving the certificates
UID not found
UID not found
UID not found
UID not found
UID not found
UID not found
UID not found
UID not found
UID not found
MP_GetAssignedMPListForSite (XXX.XXX.ca,YYY.YYY.ca,601)
MP_GetProxyMPListForSite XXX.XXX.ca,YYY.YYY.ca,<ClientLocationInfo OnInternet="0"><ADSite Name="Default-First-Site-Name"/><Forest Name="XXX.XXX.ca,"/><Domain Name="XXX.XXX.ca,"/><IPAddresses><IPAddress
SubnetAddress="132.147.0.0" Address="132.147.161.131"/><IPAddress SubnetAddress="2002:8493:A183:0000" Address="2002:8493:A183:0000:0000:0000:8493:A183"/></IPAddresses></ClientLocationInfo>)
MP_GetLocalMPListForSite (XXX.XXX.ca,YYY.YYY.ca,<ClientLocationInfo OnInternet="0"><ADSite Name="Default-First-Site-Name"/><Forest Name="XXX.XXX.ca,"/><Domain Name="XXX.XXX.ca"/><IPAddresses><IPAddress
SubnetAddress="132.147.0.0" Address="132.147.161.131"/><IPAddress SubnetAddress="2002:8493:A183:0000" Address="2002:8493:A183:0000:0000:0000:8493:A183"/></IPAddresses></ClientLocationInfo>)
Im not familiar with that log, so im not sure if that's normal. But through troubleshooting I was looking at all my MP logs.
MPControl.log says "successfully performed management point availability check against local computer".
MP_RegistrationManager.log says "Registration hint is expired".
CCMValidateAuthHeaders failed (0x87d0029b) to validate headers for client 'GUID:FE2F4DCF-0C30-4765-9CB8-70603FD423BF'.
Im at a loss as to what is broken. no alerts are popping up in Sccm.
D.L.J. Schneider

Sorry for the Delay, my time was spent on other things yesterday.
This is the contents of my ClientIDManagerStartup.log The bold are errors.
Begin to select client certificate
Begin validation of Certificate [Thumbprint 468E32A8A58180850AA200877AD061B5A2BCB2B0] issued to 'SCCM2012.XXX.XXX.ca'
Completed validation of Certificate [Thumbprint 468E32A8A58180850AA200877AD061B5A2BCB2B0] issued to ''SCCM2012.XXX.XXX.ca'
>>> Client selected the PKI Certificate [Thumbprint 468E32A8A58180850AA200877AD061B5A2BCB2B0] issued to 'SCCM2012.XXX.XXX.ca'
Raising event:
instance of CCM_ServiceHost_CertRetrieval_Status
DateTime = "20140826043631.676000+000";
HRESULT = "0x00000000";
ProcessID = 12300;
ThreadID = 8272;
Failed to submit event to the Status Agent. Attempting to create pending event.
Raising pending event:
instance of CCM_ServiceHost_CertRetrieval_Status
DateTime = "20140826043631.676000+000";
HRESULT = "0x00000000";
ProcessID = 12300;
ThreadID = 8272;
Client PKI cert is available.
Initializing registration renewal for potential PKI issued certificate changes.
Succesfully intialized registration renewal.
[RegTask] - On co-located client and site role. Posting async registration task.
[RegTask] - Co-located with site role. Waiting for full service startup before registering.
Read SMBIOS (encoded): 55005300450032003000390057004B004E003600
Evaluated SMBIOS (encoded): 55005300450032003000390057004B004E003600
No SMBIOS Changed
SMBIOS unchanged
SID unchanged
HWID unchanged
Raising pending event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SMS_RemoteClient_ClientIdUpdated
ClientID = "GUID:75B97CFC-57E4-4170-B64F-A85FFC8692A3";
DateTime = "20140826043637.343000+000";
MachineName = "SCCM2012";
NewClientId = "GUID:75B97CFC-57E4-4170-B64F-A85FFC8692A3";
PreviousClientId = "GUID:75B97CFC-57E4-4170-B64F-A85FFC8692A3";
ProcessID = 12300;
ThreadID = 13824;
GetSystemEnclosureChassisInfo: IsFixed=FALSE, IsLaptop=FALSE
Windows To Go requires a minimum operating system of Windows 8
Computed HardwareID=2:6CF3F4FDA34F74D84B580D7265933FCD8EE38752
Win32_SystemEnclosure.SerialNumber=<empty>
Win32_SystemEnclosure.SMBIOSAssetTag=<empty>
Win32_BaseBoard.SerialNumber=<empty>
Win32_BIOS.SerialNumber=USE209WKN6
Win32_NetworkAdapterConfiguration.MACAddress=00:17:A4:77:FC:2C
Persisted hardware IDs in CCM_ClientIdentificationInformation=@:
HardwareID1=2:6CF3F4FDA34F74D84B580D7265933FCD8EE38752
HardwareID2=1EBA0600010000F4
8/26/2014 12:36:37 AM 13824 (0x3600)
[RegTask] - Service has started, continuing registration.
Read SMBIOS (encoded): 55005300450032003000390057004B004E003600
Evaluated SMBIOS (encoded): 55005300450032003000390057004B004E003600
No SMBIOS Changed
SMBIOS unchanged
SID unchanged
HWID unchanged
RegTask: Failed to refresh site code. Error: 0x80041010
Sleeping for 298 seconds before refreshing location services.
The clientlocation log was clean. and the locationservices.log contains:
Security settings update detected, restarting CcmExec.
8/21/2014 12:03:12 PM 10452 (0x28D4)
Failed to create CcmRestart process. (193)
8/21/2014 12:03:12 PM
10452 (0x28D4)
Failed to process security mode transition. (0x800700c1)
8/21/2014 12:03:12 PM
10452 (0x28D4)
Current AD site of machine is Default-First-Site-Name
8/21/2014 12:03:13 PM 9904 (0x26B0)
Current AD site of machine is Default-First-Site-Name
8/21/2014 12:08:13 PM 10452 (0x28D4)
Security settings update detected, restarting CcmExec.
8/22/2014 12:37:53 AM 11616 (0x2D60)
Failed to create CcmRestart process. (193)
8/22/2014 12:37:53 AM
11616 (0x2D60)
Failed to process security mode transition. (0x800700c1)
8/22/2014 12:37:53 AM
11616 (0x2D60)
Security settings update detected, restarting CcmExec.
8/24/2014 12:37:37 AM 14784 (0x39C0)
Failed to create CcmRestart process. (193)
8/24/2014 12:37:37 AM
14784 (0x39C0)
Failed to process security mode transition. (0x800700c1)
8/24/2014 12:37:37 AM
14784 (0x39C0)
Security settings update detected, restarting CcmExec.
8/25/2014 12:37:44 AM 8636 (0x21BC)
Failed to create CcmRestart process. (193)
8/25/2014 12:37:44 AM
8636 (0x21BC)
Failed to process security mode transition. (0x800700c1)
8/25/2014 12:37:44 AM
8636 (0x21BC)
Security settings update detected, restarting CcmExec.
8/26/2014 12:37:49 AM 12012 (0x2EEC)
Failed to create CcmRestart process. (193)
8/26/2014 12:37:49 AM
12012 (0x2EEC)
Failed to process security mode transition. (0x800700c1)
8/26/2014 12:37:49 AM
12012 (0x2EEC)
D.L.J. Schneider

Never received my PS4 NBA 2K15 promotion code

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