New customer - major disappointment

Hi everyone!
I switched to BT Infinity as soon as it was available and chose the Infinity 2 totally unlimited option as my two teenage sons ( and their girlfirends) spend an inordinate amount of time playing on-line games and streaming anime movies.
I have a host of problems and would really appreciate some help and guidance in my attempt to resolve them.
When the line was upgraded, a contractor fitted the mk2 faceplate to existing entry box and then ran a wire to the lounge and fitted an extension box there where the HH5 plugs into.
The faceplate is hanging off and I can see the wiring behind it.
I questioned the contractor and he said that he had to work with the equipment that BT supplied but that it was safe.
Whenever the phone rings, the broadband disconnects.
Although we were told by BT to expect somewhere around 60mbps download and 15mbps upload we actually get 43mbps download and around 7mbps upload. (as measured using BT wholesale speed checker)
What I'm hoping for is someone to kindly guide me through the stages of contacting BT and what to ask for to get the best service from them.
I've added this information below as I've seen it requested in other threads.
Thanks in advance!
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ41633086
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 12/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 10:28:52
6. Data rate:
6096 / 45731
7. Maximum data rate:
7196 / 49515
8. Noise margin:
7.9 / 5.9
9. Line attenuation:
0.0 / 20.8
10. Signal attenuation:
0.0 / 18.8
11. Data sent/received:
3.5 GB / 2.0 GB
12. Broadband username:
[email protected]

BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange THRAPSTON is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
65
47.8
19.2
12.7
Available
FTTC Range B (Impacted)
55
31.2
19.2
8.7
Available
ADSL Max
Up to 8
7 to 8
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
31-Oct-14

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New customer - major installation delay - do I bot...

Hi!!
Realllyyyy not happy! Wanted to move my custom to BT but not sure if I will bother now!
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tinsel84 wrote:
Hi Keith,
I think we will be in a 3G area but looking at the internet on my phone is not the same as being able to use it on an iPad or laptop ( Especially when trying to research things!
I actually use a Zoom 3G wifi unit, which allows you to plug in a standard 3G dongle, and it then creates is own wifi network, so that many computers can connect, including your Ipad.
Zoom 4506
I have two 3G dongles, one for BT mobile broadband, and one for the 3 mobile network, which has much better 3G coverage, and allows you to topup for just a day if you need it.
Very useful when away from home, of if you lose your Internet connection
Anyway, its just a thought, while you wait your turn.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Message was edited by: squarejp

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