New faceplate was damaged by Openreach engineer wh...

Hi
10 days ago a very nice Openreach engineer called to investigate an issue with my Broadband and discovered their modem was too hot to touch so replaced it. He also replaced the Faceplate as a precaution. Consequently the line is now the fastest it has ever been.
I have a hardwired phone socket next to the Master Socket (for a fax machine) which he connected to the back of the plate i.e. on my side. I don't use it often and when I tried it wasn't working so I took the plate out today to discover that when he connected 5 he broke the plastic around the clip and so it won't hold the wire - it just falls out.
All I need is for them to post one to me - it's not worth a visit!
I used Tech Chat who passed me around a few times and then told me to ring instead. I rang to be told that I need to go onto the Openreach website and look up their email address and email them. I challenged this as I am an end user not a service provider and I was clearly told to do as asked - and when I check the website it clearly says I should contact BT!
Any suggestions who I should speak to, or is this one for the mods?
Regards
Tim

My mates master socket was in the loft with all the internal extensions "starred" off that.
The OpenReach fitter (not an engineer as he hadn't got a degree !!) relocated the master socket to the living room, where the old ADSL router was, putting the new VDSL faceplate and putting the modem/router there, and fed the phone signals back up to loft, via the same cable and to the rest of the house so the normal telephones worked in the rest of the house.
He didn't feed the phone signal back at first, but my mate who works for BT was well aware what can go wrong and pointed out to the fitter once he had got Inifinity working that none of the phones in the house now worked. So another trip to loft and a bit of fiddling and now all works as would be expected, 70Mb Infinity and all phones working.
Made it easier for fitter in the loft by providing, easy access, decent loft boarding, decent lighting and cups of tea.

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