Openreach Engineer ?

I am expecting an openreach engineer to visit my home in a few weeks to upgrade my current broadband from ADSL to Fibre.
I understand that the process involves changing the faceplate on the BT Master Socket and connecting a new modem to the new faceplate which in turn will be connected to my router via a cat5 cable, all sounds simple enough i hear you say but here is where i think my problems are going to start.
My BT Master Socket is IN THE LOFT!!! why i have no idea, but never the less that's where it is and i can only assume the it was placed there by an engineer many years ago and long before we bought the house. So my question is will an openreach engineer be happy to climb into and around my loft or is he likely to turn on his heel and say I'm not going up there ?
As i understand it the line leading up to and including the master Socket remain the property of BT and as such I am not allowed to touch or relocate them so where do I stand if when the engineer comes he refuses to go in the loft.

My mates master socket was in the loft with all the internal extensions "starred" off that.
The OpenReach fitter (not an engineer as he hadn't got a degree !!) relocated the master socket to the living room, where the old ADSL router was, putting the new VDSL faceplate and putting the modem/router there, and fed the phone signals back up to loft, via the same cable and to the rest of the house so the normal telephones worked in the rest of the house.
He didn't feed the phone signal back at first, but my mate who works for BT was well aware what can go wrong and pointed out to the fitter once he had got Inifinity working that none of the phones in the house now worked. So another trip to loft and a bit of fiddling and now all works as would be expected, 70Mb Infinity and all phones working.
Made it easier for fitter in the loft by providing, easy access, decent loft boarding, decent lighting and cups of tea.

Similar Messages

  • Even BT Openreach Engineer believes fault is in eq...

    This is a follow on from my original issue reported a week ago (That post has been marked as Sorted!!!) about waiting the 10 days after install of BT Infinity with good upload but bad download speeds. a very bad IP Profile on the line
    Finally got BT to agree that IP Profile was not 80/20 and sent an Engineer today to check and reset.
    He came and tested line at both ends (House and Green box at the end of the road), all OK apparently and agreed that IP Profile and line setting was wrong. He had a phone call with someone and he was trying to tell them that the line was prefect (in his opinion as he had tested it) and that the software settings for my line were not correct and needed sorting. They adjusted it (on a test) and he got 22mb. The engineer believed that I should get more (and even the BT order said I would get more speed). He said he thought there was an issue with hardware in green box but they would not agree with him!! BT to BT
    We re-tested the line speed using the BT Wholesale website (inc IP Profile) and I am back to what I was getting before engineer visit so software change had not made a difference. 
    To confirm, I am getting 7mb download and about 14mb upload - I am on BT Infinity 2 and was told I would get 33mb download and 6mb upload when I ordered. This is the speed I have been getting since installation (17th July) and also getting now even after the BT Openreach engineer has come and checked everything (and he was happy with all the cabling and line from the exchange to the house and to the Modem)
    So basically I have no difference and I am not sure what is next
    I have BT Infinity 2 with 7mb upload and an engineer visit saying that it's a software/hardware issue at the exchange, and he tried a software change so believed it is a hardware issue but whoever he was talking to on the other end of the line said it was the software (my line configuration?) and the change was made (which has made no difference!)
    He left saying he would update his notes and close the call!
    He really was non-commital on the next steps!
    Any help please..
    Simon

    Openrearch engineer tested with his own device
    1) Direct to Master socket
    2) Outside of house, just before it entered my house
    He got 10MB. He confirmed that he check the quality of line at Master Socket, outside the house and from the exchange box and line was very good (quality) - a high number of 71, average of 50 apparently - sorry not sure what test value that was, just remember he mentioned it.
    Said that line should do 33MB as originally suggested when I ordered. I have also done the DSL BT test and it says I should get 33Mb as well. He managed to get 22MB with a phone call to someone (they fiddled with some software settings) but it went back down to the 7MB just before he left.
    He said he would update his notes with the fact that the line IP Profile was wrong and that a software updjustment did not correct it. He was trying to tell the person (from BT?) on the other end of the phone that my profile should be set higher than suggested so that I could get the 33MB speed but they would not do this. He also suggested to them on the phone that it might be a fault in the box but again they did not want to do anything - all this was between the Openreach BT Engineer in my house and someone on the end of his mobile phone.
    He was really trying to help me which was good to see and hear but basically I am still back to how it was before he came
    and I have had no more news from BT on any follow up

  • Openreach engineer says reset of profile needed

    Hi,
    We have BT Total Broadband Option 2.
    After repairing a line fault this morning, the openreach engineer told me that our internet profile needed resetting as we had a very bad line for a few days which appears to have dragged down our speed, normally we run at 7-8mps, after the line repair we are at 0.1mps.
    Looking at various postings here, I tried the http://speedtester.bt.com/ and got the following results
    Download speedachieved during the test was - 114 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :7328 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    Seeing that the profile here says 135kps, it seems he was correct that it needs resetting.
    Please can someone tell me how to get this done, preferably via email, I really really really don't want to call up normal internet support....
    Thanks alot!
    Andrew

    your profile is rock bottom at 135 but if you stay connected 24/7 for the next 3/5 days maybe sooner it will rise automatically if your get 3+ days and still at 135 then contact the mods who will get it reset  http://bt.custhelp.com/app/contact_email/c/4951
    can take about 3 days for mods to contact you
    I would delete the engineer ref as this is a public forum.
    did the engineer not say he would get profile reset?
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Openreach engineer and ethernet cable

    Hi guys got a openreach engineer coming out to move my hh3 and modem near to my bt vision box in the living room only thing is the main pc is up stairs. So my qustion is do the make u up a ethernet cable  to a good size to put in my pc up stairs.?
    thanks..

    vipermo wrote:
    Was in the hallway to the front of the house so it should be OK to move it back right?. Also am I right in thinking that they run a cable from there up to 30 meters.to the hh3 and modem ? If so that will be very handy.
    Sounds like the Data ExtensionKit. http://bt.custhelp.com/app/answers/detail/a_id/37163/346

  • BT/OPENREACH ENGINEER (one hour call only)

    i have been having internet connection problems for over 2 weeks now,
    i have had several Openreach engineers come to my house and the exchange to try and fix,
    as of yet the connection is still not up to scratch and i am losing connection every now and then,up to 4-6 hrs at times,
    this morning another Openreach engineer came to my house to investigate the problem again,
    he had all his equipment out testing the connection,during this testing he asked BT to reset my profile,
    which they did, after this testing he said that BT had recognised a few errors on the line,
    but he could not look into this any further as my time was up,
    he said BT only pay Openreach for one hours work per job and my hour was up,
    so he packed his stuff away and away he went,
    not knowing what he could have achieved if he had stayed ??
    i was gob smacked at this,
    has anyone else enjoyed this care and attention from BT and Openreach,
    my line is still not rectified as far as i know ?????             ha  ha  ha 
    Terry

    Just another "great" idea of the government. Openreach will work for any Service Provider (ie BT, Sky etc) as they are not technically part of BT. The Service Provider hires Openreach to do a job, hence the time limit. If the Openreach Engineer exsceeds the limit of the agreement with the Service Provider then Openreach will be breaking the rules set by the government and may be fined. This is to "improve" the service to the customer. Unlike the old method, when an Engineer came and was left to fix the fault........WONDERFULL!!!!!!

  • New faceplate was damaged by Openreach engineer wh...

    Hi
    10 days ago a very nice Openreach engineer called to investigate an issue with my Broadband and discovered their modem was too hot to touch so replaced it. He also replaced the Faceplate as a precaution. Consequently the line is now the fastest it has ever been.
    I have a hardwired phone socket next to the Master Socket (for a fax machine) which he connected to the back of the plate i.e. on my side. I don't use it often and when I tried it wasn't working so I took the plate out today to discover that when he connected 5 he broke the plastic around the clip and so it won't hold the wire - it just falls out.
    All I need is for them to post one to me - it's not worth a visit!
    I used Tech Chat who passed me around a few times and then told me to ring instead. I rang to be told that I need to go onto the Openreach website and look up their email address and email them. I challenged this as I am an end user not a service provider and I was clearly told to do as asked - and when I check the website it clearly says I should contact BT!
    Any suggestions who I should speak to, or is this one for the mods?
    Regards
    Tim

    My mates master socket was in the loft with all the internal extensions "starred" off that.
    The OpenReach fitter (not an engineer as he hadn't got a degree !!) relocated the master socket to the living room, where the old ADSL router was, putting the new VDSL faceplate and putting the modem/router there, and fed the phone signals back up to loft, via the same cable and to the rest of the house so the normal telephones worked in the rest of the house.
    He didn't feed the phone signal back at first, but my mate who works for BT was well aware what can go wrong and pointed out to the fitter once he had got Inifinity working that none of the phones in the house now worked. So another trip to loft and a bit of fiddling and now all works as would be expected, 70Mb Infinity and all phones working.
    Made it easier for fitter in the loft by providing, easy access, decent loft boarding, decent lighting and cups of tea.

  • BT Openreach Engineer Jobs

    Hi,
       I have looked everywhere for somewhere to apply to openreach as an engineer, as I have wanted to work for them for a very long time.
    Does anyone know where to apply? I have tried the main sites (www.btgroupcareers.com, www.btplc.com/groupcareers/ and www1.hays.co.uk/jobs/openreach) but they never seem to have engineer jobs.
    I also found this http://www.btplc.com/News/Articles/Showarticle.cfm​?ArticleID=EE6CB55B-62BF-4AE8-8BE7-B8EA5C0650D5 which is saying that there has just been 150 permanant jobs created, I would love a crack at applying.
    cheers in advance,
    Kris

    you've missed the boat if you wanted to start in september.  if you apply now, you might be waiting a long time to here something, i believe there are a few posts to start in january next year, but you won't have a hub day till around about october/november time this year. there are so customer service roles available at the moment but they would be of little relevance to you. 
    what happens is basically, you do the english and maths tests and a few simple questions on the bt4me site.  and then if you are successful you will be sifted through and invited to a 'hub day' which is where they recruit the apprentices, they put them through a series of tests in the morning which they are assessed on, with individual and group qualities assessed.  they have a quick 10 minute informal chat with you to find abit out about you.  Then if you're not successful through to the afternoon stages you will be told to go home at lunchtime.  then if you are lucky enough to go into the afternoon you will have formal interviews for about an hour to an hour and a half.  there are roughly 2 formal interviews per apprentice place.  it is a very gurling process, but if successful, the rewards are great!

  • Installed BT Home Hub 4 before Openreach engineer ...

    Hi,
    Kind of worried I've done something I shouldn't, I was so fed up with my BT Home Hub 1 as soon as I got my BT Home Hub 4 in the mail for my infinity service I installed it and connected everything to it.
    Then I realised this in my order email: 
    "Don't plug in any new BT kit. Just keep it handy for when your engineer arrives."
    Will the engineer get angry with me? The connection is working without the openreach modem for fibre service, will this screw up my router since there is no openreach box plugged into it?
    I guess it can't do any harm as I've just saved the engineer a job, but have I done any harm to my broadband?

    JackMarch wrote:
    So I should keep it plugged in now but just pretend I didn't plug it in when he comes, correct?
    I shouldn't think he'd give a monkeys one way or tother. I would just carry on using it.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Openreach Engineer X5602 rude and a liar!

    I just came home to find the engineer at mine. I apologised to him and told him I was told that someone would call me if they needed access to my house. He said that he wasn't given my number and had "rung the job in" so there was nothing he could do now. I did say that I was told my number was on my account, at which point he told me they did give him a number but a digit was missing? He said to call the number on the back of the card he had put through the door and they would send someone out this afternoon. He said he had to rush off to Wythenshawe to another job (I had offered him s brew as I felt bad for him). I went in and they're was a card with no number and add my mum pulled robs the corner on her way home she saw him sat there on a break. Everyone should have a lunch break but that is no reason to lie?!?! So I phoned BT to complain and find out what to do now, and he hasn't even phoned the job in to book an appointment for an engineer to come out to us. Is it just me or is it just plain rude to lie so much?

    Not a good tale to hear it could be possible. He has phoned it through to Openreach and has not yet got back to BT
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Bt Openreach Engineer woes.......

    Yesterday a lovely chap turned up to install Infinity 2.
    Predicted speed, 63-80 Down, 18-20 Up.....Im 120 Metres from the Cabinet.
    I took a say off work for this , Engineer informs me the speed at the Cabinet is 80/20, 60 meters from my house outside number 30 it is 78-19........at the point it enters my house it is 40/9.
    He has not heard of Infinity 2? Really?...........He also explained that he has not been trained in Infinity installation.(great).
    After 5 hours of attempting to increase the speed he explained that he has done all he can do and will write the job off as complete.......he stated I am getting faster speed that i was before, yes i was on regular ADSL.........
    Then he stated that between the point at Number 30 (60) meters away and my house there must be some bad wiring and probabley in the Shrink wrapped area of cables.........
    He wont fix it , just said that is not a job for him etc.......
    Speed test to the Wholesale site i get 35 Down , and 9.4 Up.......
    Please can BT Train some Engineers to Install the Infinity 2...........
    Should i get any kind of refund as i was sold this Infinity 2 and on an 18 month **bleep** contract, and looks like i will just be unlucky?

    You have obviously had a poor install. You should call BT and report this to them and tell them you want an engineer out who can repair the problem or you want to cancel your order.
    Meanwhile run this checker and post back a screen shot of the results
    http://www.dslchecker.bt.com/adsl/adslchecker.welcome
    and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
    http://speedtest.btwholesale.com/
    You will have a Homehub 5 so can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

  • What capabilities does OpenReach engineer have

    I've just noticed that where the BT line enters our property has been sealed up inside a wooden window frame. This happened when new double glazing was being installed. I only noticed it now as I'm getting ready for the Infinity instalation. It looks like the wooden front of the frame will need to be removed. Should just be a case of a claw hammer and removing some nails.
    Is this something I can reasonably expect the engineer to be equipped to do? i.e. does he/she come equipped with a claw hammer and crowbar :-)
    I'm not too worried about being charged £99 as it would be good to know the cabling is correct.
    Thanks in advance.
    Solved!
    Go to Solution.

    is the phone line currently working ok if it is there will be no need to carry out such work as he /she has only to change the master socket face plate as part of the install i very much doubt if the engineer will carry out the sort of work you refer to
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Telephone extensions not working after Openreach u...

    My 91 year old mother's phone has not been working for three and a half weeks while lines in her neighbourhood were upgraded to support broadband.
    The good news is that an Openreach engineer has now fixed her master socket and one phone in her house is now working.
    The bad news is that the handsets on two extension sockets stopped working, when the master socket was fixed. 
    The Openreach engineer told my mother that the handsets attached to the extensions were old and should not be used and need to be replaced. That may well be true, but I brought one handset home and it works fine plugged into an extension at our own house - we use BT Infinity with one master socket (for the broadband router) and three extension sockets (with ordinary handsets)
    The two extension sockets in my mother's house seem to be dead. (If you plug a normal handset into them nothing happens). It looks to me as if it's not the equipment that is the problem, but the sockets, which, as far as I can tell, appear to have been disconnected.
    From what I can see, the telephone line comes into an (old) junction box in the house. One (new) line then goes down to the (working) master socket, and another (old) line goes directly from the junction box to the (not working) extension sockets. 
    My question is: who is responsibile for fixing this mess? I understand that the homeowner is responsible for the equipment and internal telephone wiring in their house, but I don't want to meddle with the wiring and sockets myself. Also, my mother (like many elderly people) has an emergency red button machine (supplied by the local authority) connected to the main phone in her house. Fortunately that now seems to be working, but I don't want to do anything that could affect the red button machine or stop the main phone working again. 
    We don't necessarily want to replace the system back to exactly what it was before, but my mother would like at least one extra phone in the house. The main phone is in the living room. She is hard of hearing and can't hear the phone ringing when she is in her bedroom. She doesn't like using a handsfree phone - she fiinds it much easier just to lift the handset to get dialling tone, and replace the handset when she has finished - as you could in the good old days! So an extension socket and handset in (or near) the bedroom seems to be the ideal solution, if only we could get the extension sockets working again!
    My mother does not want broadband. She just wants her ordinary landline to work and to be able to plug an extra handset into an extension socket. 
    Can anyone help please?

    Hi cwmk,
    Welcome to the community and thanks for posting!
    Sorry that your Mum's extension sockets were disconnected when the engineer fixed the master socket.  Send us over the details and we'll look into this from here.
    Click on my username and under the "about me" section you'll see the link to get in touch with us.
    Cheers
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • How do I find out when openreach are connecting my...

    Ok so I'm now at the point of tearing my hair out....
    After a fault with our line almost 2 years ago I got talking to the engineer. He told me that the board in the exchange that runs our broadband is set for fibre but would need all the other work to be completed for it to go live i.e cabinet and cables layed ect ect but I should expect something to happen within a year. So I waited and waited and waited. I contacted BT whom I am a customer about said roll out in my area. They told me they do not have that information at which time the Openreach website line checker said the exchange was enabled but nothing else.
    So I waited some more and last October/November (2014) we had sub contractors ask if they could store their plant machinery on our land.. we asked what they were doing to which they replied "digging the road and laying the tubeing for fibre cables for BT Openreach" . They also told us that they were there just to dig the road and NOT lay the cables.
    After the work was completed I still heard nothing but then later found out that BT Openreach had installed the cables but had not connected said cables to our serving cabinet. We spoke to another Openreach engineer working outside our property and asked what they were doing and we were told its was work being carried out for "OUR" fibre broadband. (the cables stop at our property and go nowhere else we are literally at the end of the line).
    So I have waited some more. Contacted BT (my ISP) and have been told yet again they do not know that information.
    Again waited some more then tried the line checker via the openreach website this time I was greeted with your serving cabinet is now connected and ready for fibre orders..... guess what BT have told us that that cabinet is indeed live but our property is not connected. 
    Openreach (via website) tell me to contact my ISP and when I do (BT) they tell me they do not have that information. I am being sent in very small circles. I know the line is there I know the excahnge is active and my serving cabinet is live but I can't contact anyone to find out when this work is going to be completed. Obviously OpenReach would be my best bet but there is no contact details for end user enquiries.
    Some one is sat in an office sending out workmen/engineers. How on earth do I find this out???????????
    Before I get any replies I know I have fibre line to the property I know my cabinet is live and I now my excahnge is ready. It seems that the only thing that needs doing is the line to the cabinet need connecting/activating. I want to know when or how I go about finding this out. I am on these forums as a last ditch attempt. I find it very frustrating that time and money as been invested closing and digging the road and setting everything up for it not to be completed and then make it impossible to find out why. 

    Hi sharkbiscuit79,
    Yes your cabinet 10 on the Crediton exchange has already been installed and linked with a FTTC DSLAM cabinet (making it able to provide FTTC fibre broadband) and has been Accepting FTTC orders since December 2013.  PCP10 (with it's DSLAM cabinet within 100meters of it) is locate on the junction of Commercial Road and the A3072.
    However by the looks of things your are just too far away to obtain a FTTC (VDSL2) connection, meaning FTTC fibre broadband is not available to you.
    Have a look at the Connecting Devon and Somerset Considerations (particularly the last paragraph) - http://www.connectingdevonandsomerset.co.uk/where-when-map-conditions/
    Your best bet is to talk to Connecting Devon and Somerset to see if there are any further plans to get a fibre based service to your area via https://www.connectingdevonandsomerset.co.uk/contact-us/ (as your area may not be inscope of any further deployment). Best give them your full address and landline number too as they can check if you are within a NGA area.
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • How do I get to an engineer ?

    So I have two lines, both with broadband. When it rains heavily the speed (IP profile) on one of the lines drops to 1 Mbps.
    I work from home and after several weeks of trying to solve the problem I gave up and ordered the second line which works fine. ( a solid 5 MBps ). Unfortunately I don't want the hassle of changing my phone number, so have kept the two lines.
    I the recent heavy rains it got so bad the telephone line stopped working and I managed to get a phone line engineer to swap the lines at the cabinet so that at least the problem is on the secondary line and I could now cancel the second line. 
    However, my family want me to keep the two lines, so I'm having one last push to try to resove the issue. 
    What I need is a BT Wholesale Engineer to visit and swap me to a different set of wires to the exchange, so I get the same reliablity as the other line.
    How do I get past the Zombies in the call centre to acheive this ? The first call resulted in the guy trying to resolve a non existant wireless issue as I was connected wirelessly, and the next has promised to reset my IP profile, however, this won't sort out the root cause.

    I tried this last time. Which is how I got the lines swapped. The problem is that by the time the engineer visits the heavy rain will have stopped and the line is back to normal (or at least OK for voice and will test OK ) However, the 'events' during the rain will have knocked out my speed for several days while the IP profile gets reset. The openreach engineer isn't interested in broadband issues. I guess I could pay for yet another line to be installed and then cancel the unreliable one but that would cost £100.
    I just would lik e to be able to talk to somebody in BT who is actually interested in sorting out my problem rather than reading a script. I think that when I got my other line installed I had called so many times that I got on some type of escalation path. It's just that this approach is so disruptive to my work ( I literally have to unplug everything and relocate to the loft and sit on the floor where the master socket is located.)Also I can only complain once I drop below 2 Mbps which is all they guarentee. It saps the will to live to get to that point! Just wondering if there is a better contact or short cut ?

  • Problem with underground cable - engineer visit re...

    I reported a fault on my line last week, and an Openreach engineer turned up on Friday and confirmed that the fault was in an undergound cable on public land, and not within the boundary of my property. There are two nearby BT access covers in the public footpath outside - apparently the line is ok from the house to the nearest box, and the fault is between that box and the next one.
    According to the Openreach engineer, the next step would be for them to come out and trace the exact location of the fault (which wouldn't require access to my property), then the footpath would be dug up so that the cable could be renewed or repaired.
    It appears that BT Retail has a different viewpoint to that of Openreach, as the fault summary on bt.com now says that an engineer visit is required. However, until the cable is repaired I haven't a clue what this is supposed to achieve that the first one didn't.
    Is this a case of Openreach and BT Retail struggling to communicate properly with each other, or is there actually some point to having another engineer visit that I may have missed? Before I arrange to take yet time off work to wait for an engineer, I'd like to make sure that it's really necessary.

    The plot thickens...
    Wife phoned to try to find out more, and during a rather frustrating phone call she was informed that the fault outside was fixed on Sunday morning, and they now want an engineer to come and check that it works up to the house. Plus the usual threat of a £129 charge. So we have an engineer booked to visit on Friday morning.
    I do have a number of problems with the statements made by the individual that my wife spoke to:
    1. An Openreach engineer has already checked that the line is ok from the master socket to the BT "hole in the ground" located 12 metres away, on public land and not within the property boundary. He estimated that the fault in the cable was 15 metres away, between the nearest access point and the next one (which is about 16 metres away).
    2. I'd have thought that we'd have noticed someone digging up the tarmac on a Sunday morning, in view of the front window, but we didn't. Neither did we notice them filling in the hole afterwards. Perhaps Openreach employ silent (and invisible) contractors to dig up the roads at weekends.
    3. More importantly, the line is a dead as ever, and dialling it from a different line or a mobile always gets an engaged tone - this hasn't changed since the fault was reported to BT.
    I'd certainly not be very happy with a £129 charge, particularly as if the problem is within our boundary the engineer that came last week should have found it. Hopefully Friday won't be a total waste of time, for me or for the Openreach engineer, but not holding out much hope at the moment as nothing seems to have changed since the first visit.
    On the plus side, it's been quieter in the evenings as the telespammers haven't been able to get through for the past week or so!

Maybe you are looking for