Even BT Openreach Engineer believes fault is in eq...

This is a follow on from my original issue reported a week ago (That post has been marked as Sorted!!!) about waiting the 10 days after install of BT Infinity with good upload but bad download speeds. a very bad IP Profile on the line
Finally got BT to agree that IP Profile was not 80/20 and sent an Engineer today to check and reset.
He came and tested line at both ends (House and Green box at the end of the road), all OK apparently and agreed that IP Profile and line setting was wrong. He had a phone call with someone and he was trying to tell them that the line was prefect (in his opinion as he had tested it) and that the software settings for my line were not correct and needed sorting. They adjusted it (on a test) and he got 22mb. The engineer believed that I should get more (and even the BT order said I would get more speed). He said he thought there was an issue with hardware in green box but they would not agree with him!! BT to BT
We re-tested the line speed using the BT Wholesale website (inc IP Profile) and I am back to what I was getting before engineer visit so software change had not made a difference. 
To confirm, I am getting 7mb download and about 14mb upload - I am on BT Infinity 2 and was told I would get 33mb download and 6mb upload when I ordered. This is the speed I have been getting since installation (17th July) and also getting now even after the BT Openreach engineer has come and checked everything (and he was happy with all the cabling and line from the exchange to the house and to the Modem)
So basically I have no difference and I am not sure what is next
I have BT Infinity 2 with 7mb upload and an engineer visit saying that it's a software/hardware issue at the exchange, and he tried a software change so believed it is a hardware issue but whoever he was talking to on the other end of the line said it was the software (my line configuration?) and the change was made (which has made no difference!)
He left saying he would update his notes and close the call!
He really was non-commital on the next steps!
Any help please..
Simon

Openrearch engineer tested with his own device
1) Direct to Master socket
2) Outside of house, just before it entered my house
He got 10MB. He confirmed that he check the quality of line at Master Socket, outside the house and from the exchange box and line was very good (quality) - a high number of 71, average of 50 apparently - sorry not sure what test value that was, just remember he mentioned it.
Said that line should do 33MB as originally suggested when I ordered. I have also done the DSL BT test and it says I should get 33Mb as well. He managed to get 22MB with a phone call to someone (they fiddled with some software settings) but it went back down to the 7MB just before he left.
He said he would update his notes with the fact that the line IP Profile was wrong and that a software updjustment did not correct it. He was trying to tell the person (from BT?) on the other end of the phone that my profile should be set higher than suggested so that I could get the 33MB speed but they would not do this. He also suggested to them on the phone that it might be a fault in the box but again they did not want to do anything - all this was between the Openreach BT Engineer in my house and someone on the end of his mobile phone.
He was really trying to help me which was good to see and hear but basically I am still back to how it was before he came
and I have had no more news from BT on any follow up

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    Solved!
    Go to Solution.

    ok there is certainly something restricting your connection speed as i posted earlier you should be connecting at 8mb with your current noise margin and attenuation
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    You have obviously had a poor install. You should call BT and report this to them and tell them you want an engineer out who can repair the problem or you want to cancel your order.
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  • What capabilities does OpenReach engineer have

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    Solved!
    Go to Solution.

    is the phone line currently working ok if it is there will be no need to carry out such work as he /she has only to change the master socket face plate as part of the install i very much doubt if the engineer will carry out the sort of work you refer to
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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