New Ipad Air 2 setup already has an icloud email addess - does that mean its not a new device?

I bought a new Ipad Air 2 today from PCWorld - eagerly started setup only to find someone elses icloud id registered on the device.  Does that mean my new ipad is infact a used ipad??

Yes, you likely got a returned (already purchased by someone else) device. Return it where you purchased it from and get a new device. No NEW Apple device will have someone's email address on it.

Similar Messages

  • HT5621 Why I cant use my @icloud email? Does that means I need to get a Gmail account? ***

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    You can't use your existing @icloud.com email address as the primary email address for your existing Apple ID.  You have to use a non-Apple email address (such as Gmail).

  • I have a new ipad air and it has this weird function where i have to double touch everything how can i get this to stop?

    I have a new ipad air and it has this weird function where i have to double touch everything how can i get this to stop?

    Settings > General > Accessibility > VoiceOver:  OFF
    On your way, tap once to select an item, double-tap to activate an item, swipe three fingers to scroll.

  • I just get the new iPad air and when connecting it to my laptop, why the battery is not charging?

    just get the new iPad air and when connecting it to my laptop, why the battery is not charging?

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  • When I attempt to connect my new MacBook Air to my home network I receive a dialogue that says " Could not join name of network .  A connection timeout has occurred.  Any ideas on how to deal with this?

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  • My SUID File has apparently been changed, what does that mean? Seems to affect my speed.

    My SUID file, whatever that is , has been changed and is not fixed when I use Disc utilities to correct permissions. seem to be slowing things down.

    That change is not the issue, does not need "fixing", and is not the source of your slowdowns. If it were a real issue, Apple would be providing a fix for it every time (else the genius Bar would be swamped with visits to fix that).
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  • When I set up my boyfriends phone via my own itunes i didnt conect it to my icloud account. It has now been stolen can i still somehow use find my iphone? It was downloaded onto his phone but does it mean its not turned on if you arent signed in to icloud

    Help!

    You would have had to set up find my iphone on the iphone itself before it was stolen. This means signing into your icloud account and setting it up on the iphone.
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  • Truthful about damage, our MacBook air repair order has been canceled. What does this mean?

    My husband spilled a beverage on my Air, and we promptly took it to our local Apple store. I am fully aware that AppleCare does not cover water damage. However, while at the store the genius bar folks informed us (in writing) that they could make a one time exception which reduced the tier four damage from almost $700, to $0. Needless to say this thrilled us, as we were completely prepared to replace the unit out if pocket without argument. Later in the evening I signed into my apple account just to see if it had been mailed to the depot. Apple canceled the repair. I would think postponing it, and then calling us to say "hey, we will need payment for this" would have happened before canceling the repair. I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
    Basic info:
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    2. In writing we have a CS code, and written statement "depot repair as a one time exception for customer" listed under proposed resolution
    3. Amount due $0.00
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    >while at the store the genius bar folks informed us (in writing)
    Have you contacted the Genius that gave you this information for an explanation?  If his/her name is not on the written statement you received, it should be in Apple's system.
    >What can I do? What does the canceled order mean.
    >I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
    I would call either the Apple Store or Applecare.  They should be able to help you.
    FWIW, I agree with you 100% that you should have been contacted by Apple.
    EDIT:  Looks like you resolved this while I was typing

  • My finder icon has a red hat, what does that mean?

    A few days ago i started up my mac! Everything was the same, nothing changed except the icon of the finder!see picture
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    thanks

    Hi..
    A Safe Mode boot helped this user, same topic >  https://discussions.apple.com/thread/3262544?start=0&tstart=0
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    Mac OS X: Starting up in Safe Mode

  • I understand Apple doesn't list, track, or flag stolen devices, so does that mean they just allow stolen devices to be used by a thief with a new Apple ID and iTunes and AppStore??

    The thief can everything but take it in for repairs.

    Does any other manufacturer of any of the products you own track stolen equipment? Probably not. The thief can do whatever he wants to do with the stolen computer.

  • Do I need to install Norton 360 multi device on my new iPad Air?

    I just got a new iPad Air 64GB wifi + cellular and the retailer is strongly suggesting I install Norton 360 Multi Device on it and on my MacBook Pro with OS X 10.8.5. I was under the impression that Macs were seldom affected by viruses. However, they are suggesting that it will be easier to retrieve my iPad if it becomes stolen or lost. I'm not sure how that would work, or if I need it at all.
    Please advise,
    Thanks.

    Norton 360 does nothing more with regards to a lost or stolen device then the free find my iPad service from Apple already does (as Diavonex mentions).  Norton, just like find my iPad is an internet remote tracking service, so it has the same functionality as well as the same limitations of find my iPad or any remote tracking service - namely that the device must be powered on, with a live internet connection, for the remote tracking to work.
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    All that buying it will accomplish is to make you a bit poorer, and the retailer a bit richer.

  • The glass on my new ipad air was broken one day. I have had it for about a month. 1 day I took it out of its case as usual and the screen was splintered at the top and cracked downwards.  It had not received any bangs, or been dropped or anything.  Help!

    Hi, I have had my ipad air for about a month.  The other day I took it out of its cover and it was splintered from the top with downward cracks.  It is new and under warranty so I rang the support team.  They told me that it would cost about €120 but could be repaired on the spot and they made me an appointment at the local genius bar.  I got there and they told me that I had dropped it or banged it or something.  I said I had not, they insisted that I must have done.  I repeated several times that I had not - it was obvious they did not believe me, they said I must have done.  They then told me they never repaired or replaced broken glass in any ipads, that the man on the 'Support' had been wrong.  They always replaced the whole ipad at a cost of €300.  I was devastated at not being believed and at the amount of money they were asking for.  I left and rang the support again.  I was told their system was down but to call on monday to get a quote for the reparation, I could send it to my home insurance company and they would undoubtedly cover the repair.  I asked how long this was all going to take because, I was in the middle of a big project and this was taking up my time, and also I needed the ipad for my work.  They told me it would be done in a minute.  I rang on the Monday and I was told it would take up to 5 days to send but probably it would arrive sooner (it is now thursday, I have received nothing).  I then rang my household insurance, a big company - and they told me they had never heard of such a cover.  I asked if this was because I had a very basic policy, they said, no it wasn't that - I didn't have a basic policy I had quite thorough policy, but they didn't know of a policy in any comany that would cover this sort of damage.  I was stunned - yet again I had been given false information and false hope by apple.  Yet again I was let down.  I then decided to do a further investigation on the internet and discovered a long trail of comments on Apple Forum of people who have also had splintering and cracking of the ipad air glass for no reason whatsoever.  Some have commented that the glass could be thinner in order to reduce the weight, some have said that the splintering could be caused by a weakness in the casing at the top where it is plastic (the ones that take sims) that might make it more flexible and therefore liable to crack.
    All of the posts and complaints on the apple forum and elsewhere seem to point to a design fault.  However throughout all this I have been mislead by apple support staff constantly who all say different things, I have virtually been accused of lying by denying that my ipad received any kind of impact by apple staff and I have been left feeling incredibly frustrated and upset by the total lack of any kind of real help by Apple.  All this despite being acomplet apple user in my business for the last 25 years, where I have never come across this attitude towards me as a customer before.
    When the screen on my iphone broke, it was because I fell in the street while I was talking on the telephone, it flew out of my hand and smashed on the pavement.  I was rolling around in agony, while my son was holding up the smashed telephone wailing 'Mama, you've smashed your iphone!!!'  This of course, I blamed on noone but myself - it broke because it fell, I paid an arm and a leg without protest to get it repaired.
    This is not the case with my new ipad air.  It has splintered for no good reason at all - and noone at Apple seems to want to help me or to care!
    I would really appreciate it if someone could tell me if there is anything else I can do to ge this matter resolved?

    If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
    Sorry, I'm a little confused by that description.

  • I cant download apps on my new ipad air

    i dont recognise my security questions when trying to download apps on my new ipad air.

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT204266 I have apps purchased on an old ipad can I use them on my new ipad air with a new apple ID

    I purchased a new ipad air for my wife for chirstmas.
    She owns a second generation ipad
    If I setup the new ipad air with a different apple ID can the old apps be installed on the new IPAD without repurchasing the apps?
    sounds confusing but my real question is
    If I set up the ipad using the original user and reinstall the apps can I change apple id's and still use the installed apps?

    All apps are tied to the Apple ID they are purchased with and is not transferable.

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