New iSight camera out of focus

I just received my new iSight external video camera which I am using on a Mac Pro. I have access to an internal iSight camera on an iMac. The internal camera works great. However, the external iSight is out of focus.
I have gone through all the Apple trouble shooting and contacted Apple support by phone. I have spent many hours on this problem. After completing this process the camera remains out of focus in iChat, iMovie and Skype. After reading several discussion groups I tried iGuess as it has a focus feature which is not available in iChat, iMovie or Skype. To my pleasant surprise the camera focused.
My conclusion (which differs from that of Apple Support) is that this is not a mechanical problem but a software problem. Am I correct? Will there be a software update to fix this problem?

Know anybody else with a Mac that you could check this iSight on? Know anybody else with an external iSight that you could try on your computer? Just to make sure it is, in fact, the software and not the camera?
Plus, since the camera's new, go through Apple Support again and if they still think that the camera's hosed, why not exchange it? (See about them sending you a new one with a prepaid shipping label to return the old one, so you're never iSightless).
A software update for what? iChat? iMovie? Skype? All of the above? These softwares all work for your internal camera. Not familiar with iGuess, but you might be manually (un)focusing to compensate for a possible mechanical problem.

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