New problems with email videos

Ok I will start with all the tech stuff first :
8330
v4.5.0.186
sprint
 Ok this is my wife's BB and it developed issues so we took it to get serviced. Well they had to do a hard reset and then update to where it is now to get it to stop locking up.
 The new issue is, she now can't watch videos the our son emails her from his BB. She always was able to before but now she can't? It gives a message of "This attachment type cannot be viewed on you device".  These are videos of our grandkids that he records on his BB and sends for her to see.
Any suggestions????

Have you tried closing the Mail app completely and then re-opening it ? From the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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