No 90 day Motion telephone support in the UK

Question

This website offers 90 days free telephone support to people in the USA and Canada. Foolishly I figured there would be something similar in the UK. However when I phoned Apple UK for support I was told there wasn't any and to email iTunes support because I had purchsed Motion through the App  Store.
Itunes customer service say they can't help other than to give me a refund which doesn't solve my problem (because I actually want Motion, I just also want it to work properly) and to contact the Developer. The Developer is Apple! So Apple say it's iTunes and iTunes say it's Apple.
So basically there is no 90 day phone or any other tech support for Motion in the UK and I think Apple should make this clear at point of purchase, and since it's saving them money, give us a discount.

Answer 1

Open System Preferences > Security & Privacy ; click the Firewall option ; at the bottom of the window, click on the lock -- you'll have to enter your password to unlock the pane.
[I have my firewall off -- but it's turned on in the following images]
Click on Firewall Options
Click on Automatically allow...
Click OK -- and lock up (click the lock icon again) before you close the preference pane.  In the image above you can see two threads starting with "Compressor" -- below, scrolled out of sight will be more including one for Motion and one for FCPX (if you have it, and maybe even if you don't have it.)
If you're using a computer at work or at a school and you don't have the password (or a user account password) get the sysadmin to open it up for you -- Motion is an Apple app and it's a trusted app; there should be no problems getting permission to allow access.
[I use a firewall in a router instead of on my computer -- this computer is not directly connected to the internet and I have several other computers on a local area network all sharing the one internet connection.]