No audio during call transfer and

I am installing a new CUCM BE6000 ver 9.1.2 platform, with CUCM , Unity connection, and presence server.
I am configuring on Unity Connection server the System Call Handlers for basic IVR functions, with the following options:
a) Option 2 ----> Directory handler
b) Option 0 (or do nothing) -----> Operator's DN 1100
c) Option to dial party extension during call.
We have 2 configuration problems:
Problem1:
When you select option "2", "0" or dial the party extension the call is transfer with no problem BUT we got silence during this transfer (before user takes the call or the call goes to user's Voice Mail)......., no rings, no MoH, nothing. So we would like to know which parameter is missing that could prevent to hear rings' sound or the MoH until client takes the call or the call goes to VM.
Problem2:
If you select option 0, the call is properly transfered to operator's DN 1100, but if the caller does NOTHING the call goes to operator's VM instead to be transfer to DN 1100 ( DN 1100 never rings, the call goes to VM)
Here we need to know how we can set this System Call Handlers to transfer the call to DN 1100 when user does nothing.
THANK A LOT IN ADVANCED FOR YOUR HELP.
Enrique

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There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
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Environment details:
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Exchange 2010 UM
AudioCodes M3K with PRI connectivity.
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Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
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Exchange Calls User
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Can you confirm that you haven't enabled voicemail escape?
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Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
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