NO EMAILS RECIEVED FOR 3 to 4 YEARS

Why Is it that after 3 or 4 years of being a elite plus member I'm still not receiving emails about special events or these free certificates that are sent out? I have called in over 10 times and promised every single time that it's fixed. How about instead of posting the same script about being opted in to your emails you guys actually FIX SOMETHING. I'm opted in I have been told 10 times I'm opted in so I don't want to hear that. i have never been so fed up with a company. This ELITE PLUS is a joke.

Good morning gmurph1818,
If you have not received an email from Best Buy for almost 4 years, then I can understand why you may feel frustrated.  As an Elite Plus member, I can assume you would like to know about promotional offers and upcoming events.  It would be difficult to know what is going on with the program or what is coming up if you seem to never receive an email from us.  Let me see what I can do to help.
There is not really a "fix" because there are outside factors that may give the appearance that emails are not being received or potentially prevent a member from receiving any My Best Buy™ emails.  For example, an email provider may completely block advertisement emails or filters them into a separate folder.  I was recently informed that Gmail has a folder for promotional emails, so they may not appear in the general inbox.
If your information is up-to-date, there is no unnecessary extra information, and you are opted in to receive emails, then your chances of receiving a promotional email from Best Buy is as high as it can be; however, we cannot guarantee the delivery of any emails because of the above mentioned factors.  I would suggest double checking with your email provider to see if there are any filters or potentially even adding Best Buy to your contact list.
With that all being said, I would like to go over your My Best Buy™ account with you to ensure that your information is up-to-date and that there is no old information still on file.  To gather some additional information and go over your account, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the envelope icon at the top of the page.  I look forward to further speaking with you.
Thank you for reaching out to us on the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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