No ePrint 3G Connection

I am unable to send anything from my iPhone 4 email to my Photosmart Wireless e-All-in-One C310 Series printer. The connectivity works on Wi-Fi, using the ePrint App from iTunes, but not 3G using the email function to send a message to my printer email address at hpeprint.com. I get an email from the Mail Administer stating that "Your message was not delivered because the destination computer refused to accept it." This rejection came from "email-lb-cpg.austin.hp.com for the following reason: 5.7.1 Command rejected." I don't know what to make of that. All of my equipment was in the same room throughout the test and my printer was rated "Connected and Ready" on the HP ePrint Center screen. The blue light, signifying wireless connection, is on.
I've reset my printer email address to a new value with the same results and have done the printer de-power routine a dozen times. I was attempting to send the simplest of emails to myself with nothing complicated nor any pictures. I believe the HP ad said I should be able to print from anywhere which implies using an internet connection over 3G.
Any help out there?
Thanks.

I have the same problem with my new Photosmart C410a.
After several tests, I would think it has something to do with the HP eprint server not accepting mail from particular 3G out-going mail server. Here are my finding:
email add: [email protected]
1. Sent from my Laptop(wifi): outgoing mail server: shawmail.vc.......   Printed OK
2. Sent from my desktop(LAN). outgoing mail server: shawmail.vc.......   Printed OK
3. Sent from my ipad (wifi): outgoing mail server: shawmail.vc..........       Printed OK
4. Sent from my iphone over 3G: outgoing mail server: Rogers SMTP server. Not printing. Mail system error message: 5.7.1 Command Rejected
email add: [email protected]
1. Sent from desktop(LAN). outgoing mail server: Yahoo! smtp Server .... Printed OK
2. Sent from ipad(wifi). outgoing mail server: Yahoo! smtp Server .... Printed OK
3. Sent from iphone over 3G: outgoing mail server: Yahoo! smtp Server .... Printed OK
email add: [email protected]
1. Sent from desktop(LAN). outgoing mail server: smtp.gmail.com.... Printed OK
2. Sent from ipad(wifi). outgoing mail server: smtp.gmail.com.... Printed OK
3. Sent from iphone over 3G: outgoing mail server: smtp.gmail.com.... Printed OK
I hope HP will try to address this problem as soon as possible.

Similar Messages

Setting up eprint - cannot connect to Web Services

HP 7510 - new install - eprint cannot connect to Web Services

Hi,
You may have to wait and retry. The site may go down for maintenance. OR you may wat to try this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Envy-110-Printer-Cannot-Enable-Web-Services/td...
Hope this helps.
BH
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EPrint/Apps Connectivity Troubleshooting - Please Review

ePrint & Print Apps Connectivity Troubleshooting Steps – Please Review before posting
This information below is provided to help you to resolve web services connectivity problems to enable your printer to print with ePrint, launch/use Print Apps, enable web services, print your web services info sheet, or add your printer to your account on the HP ePrintCenter. Only items that have actually been shown to resolve customer issues have been included in the list.
For best results review and apply the applicable steps below in the order presented before posting a request for help in the forum, so that forum members who respond to your post can provide the best possible assistance.
Also see this post (http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Start-here-Web-Services-How-To-and-Troubleshoo...) for additional “how-to” and links to important web services information, FAQs, and Help content.
Before applying the troubleshooting information below:
If you receive an “Invalid code” message when you try to add your printer to your HPePrintCenter account, but aren’t having any other problems using ePrint and Print Apps, you most likely only need to reprint your web services info sheet from your printer. Your printer's claiming code that is printed on the info sheet can only be used to add your printer to your ePC account for 24 hours after printing the info sheet. Reprinting the info sheet doesn't change your claiming code, it just re-enables your printer to be added to your ePC account for another 24 hours. See here for the steps to re-print your web services info sheet.
If you enabled Web Services on your printer but the Web Services info sheet containing your printer’s claiming code did not print, your printer has not fully completed its web services registration and will not print ePrint emails or print app content. In this case you will not receive any error messages on the printer and you can view your printer’s email address on the printer front panel display. If your web services info sheet does not print within five minutes of enabling web services, try removing and enabling web services again. If your Web Services info sheet still does not print after re-enabling web services, you will need to wait and try again later.   If you do receive error messages when trying to enable web services, continue to the web services connectivity troubleshooting steps below.
If you have ePrint emails that aren’t printing, please first ensure you confirm your emails meet ePrint format/attachment requirements. Review the ePrint email requirements in the ePrint FAQ/Help on HP ePrintCenter at www.hpeprintcenter.com. You can also check your printer’s connectivity status and ePrint job list on HP ePrintCenter if you have created an account there and added your printer. (Always use the “Refresh” button on the ePC page, not your browser refresh button, to view updated printer connection status on the HP ePrintCenter.)
A.     Easy steps that can be surprisingly helpful – try these first:
Verify your network’s internet access is working – on a computer connected to your network, use a web browser like Internet Explorer or Firefox to view a web page. If you can’t access the internet your internet service provider may be having a service issue that is affecting ePrint/Print Apps.
Go to HP ePrintCenter and look in the News section (http://h30495.www3.hp.com/news/ ) to see if there are any service status updates. In some cases, you might just need to wait a little while and try again.
Turn wifi off and then on again on your printer and wait for a minute for your printer to reconnect to your network
Reboot your printer - turn power off and then on) and wait for a minute for it to reconnect to your network
Reboot your router - remove the power cord from the back of the router, wait a minute, and then plug it in again and wait for at least a minute for the router to power up and all your devices to reconnect.
B.      Check your printer’s IP address to confirm it is connected to your network.
Verify that your printer has a valid IP address (for example, typically 192.168.x.x on a home wireless network) by viewing the network settings screen in the Networking or Wireless menu on your device’s front panel display, or by printing a Printer Status Report (usually found on the Tools menu). If your printer does not have a valid IP address re-run the network setup process for your printer.   For more help with setting up or troubleshooting your HP printer’s connection to a wireless network, go to http://www.hp.com/go/wirelessprinting
C.      Confirm that both your printer and router have up-to-date firmware:
Having up-to-date firmware on your printer or router is important to use web services.
Check to ensure you have the latest firmware (FW) for your printer by checking for product updates, usually found under the “Web” or “Preferences” options on your printer’s menu. If your printer finds an update but is unable to complete downloading/installing it, ensure your router FW is up to date and try again. If your printer continues to fail to complete the download of an available FW update, continue to “E. Set a Manual IP/DNS Server” below.
Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates.
Resolve temporary connection failure after printer firmware upgrade
Some printers may experience connection failure after firmware upgrade. This is because the printer reboots itself after firmware updates and needs to re-establish network connection.
Check to ensure the printer has been given a valid local IP by your router (eg. 192.168.x.x if DHCP is used) before trying to access print apps or using ePrint. You can see your printer’s IP address by going to the printer’s Wireless or Network setup menu.
If you don’t see an IP, you may have to restart the printer. In some cases, you may have to remove and re-enable web services to re-establish your connection.
Refer to the FAQ & Help section on HP ePrintCenter for more information on how to remove and re-enable web services from your printer.
Allow your printer enough time to reconnect to your network after you try any of the steps above, before you try ePrint or Print Apps again.
D.     Remove and Re-enable Web Services and Restore Factory Defaults
Remove and then re-enable web services on your printer. If the web services info sheet does not automatically print within a few minutes of re-enabling web services, web services has not been fully enabled on your printer.   You may need to wait and remove and re-enable web services again in few hours to allow the issues affecting your printer’s communication with the cloud servers to clear up. Until a web services info sheet prints out your web services registration is not complete.   Complete the steps below while your printer is connected to the Internet.
Photosmart: The Remove Web Services option is available either under the Setup>Wireless>Web Services menu option, or the Setup>Web option, or via the ePrint icon on the printer front panel.
On the eStation select the Menu button on the eStation display (to the right of the Home and Back buttons at the top left when the display is docked on the printer); Select Settings; Select "Web Services”; Select the “Web Services” checkbox.
Officejet: Use Setup > Web Services Setup > Restore Factory Settings to remove Web Services from the printer.
LaserJet: Print a configuration page from your printer to locate the IP address. Open a Web browser and type the product IP address into the address line. The HP-embedded Web Server will open. Click the HP Web Services tab. Select the option to remove Web Services.
2. Restore Factory Defaults on your device. If removing and re-enabling web services does not resolve the problem, restore factory defaults on your printer and try again. The factory default option is usually found in the Setup>Tools menu on your printer.   Do the following on your device:
Remove/Disable Web Services
Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer)
If prompted, re-do initial setup of your device and add it to your network
Re-enable Web Services
Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
E.      Set a Manual IP/DNS Server settings on your printer
Setting a manual IP address/DNS Server on your printer will resolve web services connectivity issues that can occur on some networks with some routers. Note: Setting a manual IP/DNS Server may be particularly helpful on networks using DSL/VIOS routers.
Please read the instructions below completely before applying them. You should not attempt these on your own if you don't understand networking basics. Most of us have a "techie" buddy/friend/family member...if you're not comfortable this might be a good time to call him/her, or contact HP support to assist you.
Before you begin, first remove Web Services from your printer if it has been enabled. (See section D. 1. above.) Removing web services will remove your printer from your HPePrintCenter.com account (if you have previously set up an account and added it). When you re-enable web services after completing these steps you will have a new ePrint email address and need to add your printer to your ePC account again.
How to set a manual IP address/DNS Server on your web-connected printer:
Print a Network Configuration Page from the printer front panel. On some printers this will be under Wireless>Wireless Settings, and on other models use the “Print Report” option from the Wireless status screen accessed from the wireless icon on the printer home screen.   Note the printer's IP address that is listed in the IPv4 section of the report. On most printers you can also see the printer’s IP address from the Wireless menu, or on the Wireless status screen.
Type that IP address into your browser address bar (where you would normally type a web page URL) and hit enter - this will load the printer's internal settings page (also known as an Embedded Web Server, or EWS)
Select the “Network” or “Networking” tab (the label varies depending on printer model) from the tabs along the top of the screen in the EWS
Depending on your printer model, the next step(s) will vary:
Select the “IPv4” option from along the left side of the Networking screen
or
Select the “Networking” option from the left side of the screen
Then select the “Network Address (IP)” option from the left side of the screen
The screen you end up on should be the “IP Address Configuration” screen. That screen allows you to choose an Automatic or Manual (i.e., fixed) IP address for your printer, as well as Subnet Mask and Default Gateway values. You will use this screen to set a Manual IP address and DNS Server for your printer.
To continue:
Select the radio button next to “Manual IP”
Select the “Suggest a Manual IP Address” option below the IP address fields. The Manual IP address fields will automatically populate with suggested values after a few moments.
Select the “Manual DNS Server” radio button in the DNS Address Configuration section
Enter the address just entered in the “Manual Default Gateway” into the “Manual Preferred DNS Server” field. Leave the “Manual Alternate DNS Server” entry blank.
Carefully double-check the values you entered to make sure they are all correct.
Click 'Apply'
Save any open documents and close any web browsers on any computers
Turn off the printer and unplug the router.
Plug in the router, wait for it to start up and for status lights to settle down (approximately a minute at least), then turn on the printer.
After the printer has connected to your network, enable web services on your device, accept any firmware updates that may be offered, and add your printer to your account on HPePrintCenter.
In some cases you might need to add the printer to your computer’s Printer/My Printers folder again, after you set the new manual IP address.   If you have problems printing to your printer, simply use the option to add a printer, select the Networked printer type, and complete the add printer wizard. You will not need to reinstall any printer software on your computer.
F.       Check for port/proxy issues
Note: These issues are not commonly experienced, and primarily affect users in business environments.
ePrint and Print Apps require access to establish connections out to HP servers via ports 80, 443, 5222 and 5223. Primarily in some business environments, network administrators may block devices initiating communication from within the firewall on some of these ports. Please check with your network administrator or Internet Service Provider to make sure those ports are not blocked on your router/firewall for outward-bound communication initiated by your printer.
Important Note: We are not suggesting that you set up port forwarding on your router to open these ports for connections initiated from outside your network to your printer. That is not required and could be a security risk for your network.
2. In some business environments the local network which the printer is connected to may require a proxy setting to access the Internet.   Check with your IT Administrator or Internet Service Provider (ISP) for proxy setting if necessary. Most ISP for home users do not require proxy configuration for Internet access. (Note: HP web connect printers currently do not support secure proxy servers)
To set a proxy on an Officejet All-in-One, see this document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02524629&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
If the steps above have not resolved your ability to use ePrint/Print Apps, please submit a question in the here in this support forum, confirming you have completed this connectivity troubleshooting and identifying the error/problem you are experiencing. Thank you.
I am an HP employee.
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eprint has to be the biggest boondoggle ever created. HP should be embarrased by their incompeetance - been two weeks and I have not been able to access the feature. Told a number of times (after LONG wait on phone) that there were problems with their servers and to try again in a day or so - very helpful and professional. Feel like I'm dealing with "Dogbert" customer support in Dilbert cartoon world. Can't log on using snapfish or any other means. I guess I just have to give up and recognize that HP just doesn't care - false advertising and promotion. No satisfaction.

I have HP LaserJet Pro M1536dnf Multifunction Printer and my problem with eprint "Not Connected"

i use eprint but after day show in site massage state Not Connected
to solve this problem turn off printer or hp web services and tern on and it work
but same problem after some hour show not connected
how can printer connected all time ?

Hey sfareg,
One thing you need to check is if your internet connection is intermittent. If it is not, you can follow these steps to give the printer a better connection.
1. Find your printer's IP address by printing a network configuration page.
2. Type you IP address into the address bar of your web browser.
3. Click on the network tab at the top of the page.
4. Look at the left hand side and click IPv4 under wireless.
5. Change the IP settings to Manual.
6. Enter the printer's IP address, your subnet mask, and your routers IP address or default gateway in the spaces.
7. Set the Preferred DNS to 8.8.8.8.
8. Set the Alternate DNS to 8.8.4.4.
9. Click apply.(You may need to refresh the page if it says processing for longer than a min and click apply again.)
The printer should have a better connection now.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

Phototsmart 5510 ePrint server connection error

Hi,
I have a Photosmart 5510 with Windows 7. I am trying to turn on the ePrint service, but it has to run an update before it will enable. However, every time I try to enable it it gives me a "Server Connection Error" after trying to connect to the server for a minute or two. The printer is connected to a network with internet and I have no problems accessing every other feature. I have also tried to download the firmware update from the HP support but when I run it I am told there are no supported devices connected to the computer, regardless of usb or wireless connection to the printer and full drivers being installed. Is there a way I can do a factory reset on the printer or manually install firmware?
UPDATE:
I followed instructions to set Static IP and DNS addresses and the printer connected to the server.
Issue resolved

Hi @iliaunt,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services of your Photosmart 5510 printer.
Please set a manual IP address and manual DNS server for the printer. I have included a link to another post that has the steps, including screen shots, of how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
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HP3050A - wireless printing fine but eprint wont connect?

I've got my HP3050A printing wirelessly from my laptop, but eprint wont work, when I go into the eprint menu on the printer its telling me that it can't connect to the internet...?
I've run a network confoguration page which says everything is connected fine, the printer display is showing the wireless facility is connected with a full signal strength.
Am I missing something obvious??
This is a printer I've had for a few months, which was previously working fine both wirelessly and via eprint, right from the initial setup everything connected fine - however, today it lost the connection and I had to set it all up again, which this time took a couple of attempts.
Can anyone help please?
Thanks in advance.

hopelesscase,
It sounds like you need to set a static IP for your printer. Sometimes when you lose connection it has trouble connecting right back for ePrint. Here are the steps to follow to set a static IP and Google DNS using the printer settings:
- Print a Network Configuration Page from the front of the printer. Take a look at the printer's IP address.
- Type that IP address into a browser to open the printer's internal settings.
- Choose the Networking tab at the top. then Wireless along the left side, then the IPv4 tab.
- On this screen you should click the radio button for the option that says "Manual IP"
- Then underneath the empty boxes you should see a box that says " Suggest Manual IP" click it
- This should fill in the empty boxes. Now go down to the DNS section.
- Here in the primary or preferred section insert the numbers 8.8.8.8 in the fields
- Then in the secondary section insert the numbers 8.8.4.4 in the fields.
- Go down to the bottom of the screen and click on apply.
Give it a few minutes and then power cycle the printer. When you power the printer back up go ahead and try to connect to web services now.
Let us know if you need any help with this.
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HP Officejet 6700 Premium: eprint works; connection with printer cable doesn't

Just bought a new Officejet 6700 Premium. I had the same model before. Setup worked well and eprint functions. But with the last Officejet I had, I could also connect it with a printer cable and then I could print directly without having to send an email. I find this useful, because there is not so much waste of paper and ink on pages I don't need (sometimes I only want to print one page from a series of several pages or I want to print something directly from the internet). With the new model I have connected the printer and my computer with the printer cable, but I cannot print with the option of, for example, "print this page", but always have to make a pdf and then attach this to an email and send it to hpeprint. Can someone tell me what I have to do in order to be able to print directly with the printer cable? Thank you in advance!

Welcome to the forums, @Sunshine888
I read your post about how you can ePrint successfully, however you cannot print from your computer. I would like to help you with this! To find the best troubleshooting steps for you, I would need to know which operating system you are running on your computer and also let me know how you wish to connect your printer to your computer (USB, Ethernet or wireless).
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Hope to hear from you
R a i n b o w 7000I work on behalf of HP
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Eprint not connect

I have eprint set up but it states that it is not connected.

Hi Angelh28,,
I would like to assist you with your ePrint issues. Please provide me with some more information so I can accurately troubleshoot this for you. What type of printer do you have? What is your network configuration? (IE what router etc..) Have you ever had ePrint working or is the initial setup? Are you getting the "not connected" error on the printer or in the ePrint Center? If this error is on the printer, I would first try to re-connect your printer to the network and see if you still get the error.
I was an HP employee.
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EPrint Server Connection fix

For all those who are having issues getting ePrint to work try these two things. Obviously, your issue is getting the "Printer Code".
First, the easy step is try to press "ePrint" and choose to "show email address". The first part of the email before "@hpeprint.com" is the code you need to enter on the HP ePrint website to "add printer." If you can see the Printer's email address, you already have the code.
However, if you cannot see the email address, then my best guess is that the issue is your router blocking traffic. To fix this, then you need to go into your router's settings using it's IP address, then go into the Firewall settings and choose to open 4-new TCP Ports that are 80, 443, 5222, and 5223 for the Printer's IP. Just open them for the Printer's IP only.
The steps above worked for me; GOOD LUCK.

Hi @16-47,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to access one of the apps found on the front panel of your Photosmart 5524 printer.
Please start by doing a printer reset. The steps can be found in the 'Reset Power' Message Displays on the All-in-One document. Please follow the instructions for Step One in the section titled “Solution two: Reset the product”.
If you are still getting the connection error message after resetting the printer, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please only follow steps 1 – 6. Also, don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

EPrint not connected but all other functions working

I have just set up the All-in-One HP216B printer. All wireless connections are perfect and I can print from multiple wirelessly connected laptops and one desktop connected via ethernet to the router. All basic functions of print, sca, copy work. I followed the set up for the Web Services and that seemed to work. The wireless network test shgows everything to be in perfect order. I have an IP address etc. However when I am in the ePrintCentre the printer is showing as not connected and when I attempt to send an email to the printer it shows up as pending in the Print Jobs. The printer is clearly just not connected to the internet and that is also verified by the fact that the PrintApps cannot download the prints from the hpcentre web site.
I have switched the printer off and on again. I have removed the printer and added it again - all to no avail. I have looked through the forums and still have no success.
Anybody any ideas ?
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OK it works now. Not sure why or how but repeated attempts at switching printer on and off coupled with resetting email address has worked. I also changed back from specifying allowable emails addresses to allowing all and today my prints arrived. Curiously I also have to switch the printer on ana off to reactivate the scan connection to my desktop and laptops all connected via the router.
I am semi happy as this is not a plug and play or seamless solution that is described on the box

Eprint wont connect

I have done everything I know and then some Have updated all software. I have internet and a good connection. The printer prints wirelessly, but will not establish a connection with the computer (webservices wont engage/connect....so I can't ever get a claim code.) Very frustrated....been at this for a while now. Can anyone help
This question was solved.
View Solution.

I was referring to the router. You shouldn't have any issues with powering down the router. Sometimes routers do need rebooted to restore proper connectivity for certain devices.
I was an HP employee.
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HP Photosmart D110 Series getting error message when connecting to web services

Hello guys!
Hope someone can help. We have a HP Photosmart D110 series that is a couple years old. I am trying to get it connected to the web services feature for my wife. When we first got the printer it connected with no problems. When I go and click on enable web services it tells me cannot connect to server. Same error message happens when I try to do a product update. I tried to change manual preferred to 8. 8. 8. 8. and manual alternate to 8. 8. 4. 4. with no luck.
Any help would be greatly appreciated!
Thanks!!!
Daniel

Hi Daniel, is there a chance that something has change in the intervening time in your home network e.g. a new router? This link contains a list of suggested troubleshooting steps to take if you're experiencing connectivity issues with HP Cloud Services. Try working down through them to isolate and correct the problem that is preventing you getting the D110 to connect to ePrint http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/ePrint-Apps-Connecti...
Post back with how you get on.
Best.
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I am an HP employee.

Server connection error 403 on photosmart 5520

I too have a 403 error code on my photosmart 5520. I have turner off the router & 5520, I have a connection, but still cannot scan to email.

Hello @TPGJT,
Welcome to the HP forums.
I understand that you are experiencing a server connection issue when trying to scan to email.
I would like to help.
I recommend setting a manual DNS.
I have had the most success when using Google's DNS address.
Primary 8.8.8.8
Alternate 8.8.4.4
The following post by happytohelp01 has the instructions for setting a manual DNS.
The post is for a Photosmart 7510 but the steps will be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint several times
You can also review ePrint/Apps Connectivity Troubleshooting by PrintApper.
It has some good troubleshooting steps for this type of issue.
If you encounter any problems or have any questions about any of the steps please let me know.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Eprint won't work

Hope this is the proper forum.
C310. Prints, scans, copies. ePrint doesn't work. But before I start, I had a C310 and ePrint worked perfectly. Had a power outage and teh printer never worked again (not even a light on the power button). HP replaced it and this works perfectly, ummm, except for eprint.
Part of the problem, I think, is Web Services. When I try to connect I get "Problem connecting to Web Services server." I have read posts here. So far, I've tried uninstalling/installing sw, setting a manual IP, shutting down/restarting the printer. No luck. I have logged in to the printer web page and retrieved an email address. Suggestions please.

RequiredAlias wrote:
Hope this is the proper forum.
C310. Prints, scans, copies. ePrint doesn't work. But before I start, I had a C310 and ePrint worked perfectly. Had a power outage and teh printer never worked again (not even a light on the power button). HP replaced it and this works perfectly, ummm, except for eprint.
Part of the problem, I think, is Web Services. When I try to connect I get "Problem connecting to Web Services server." I have read posts here. So far, I've tried uninstalling/installing sw, setting a manual IP, shutting down/restarting the printer. No luck. I have logged in to the printer web page and retrieved an email address. Suggestions please.
Thanks for your message. Have you reviewed the steps in this post?
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...
Have you checked for a firmware update from the printer?
What happens when you enable web services? Does the process appear to complete successfully? Does your web services info sheet print after enabling? If web services enabled and the info sheet printed, have you created an account on ePC and added your printer to your account?
Thanks.
I am an HP employee.

How do i get printer connected to internet "server connection error"??

NEW PHOTOSMART 5520 wifi all fine, prints fine on wifi, but it just keeps saying SERVER CONNECTION ERROR check internet connection- but i know the internet connection to the house is fine

Hi there, take a look at this support document for a list of suggestions for the problem of establishing connectivity between the printer and the ePrint service (internet) http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/ePrint-Apps-Connecti...
Work down through them in the order presented to isolate and resolve the problem. Post back with how you go on.
Best
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I am an HP employee.

No ePrint 3G Connection

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