No images in Google Play

I have no images anywhere in Google Play Store.  When it was first pushed out I did.  Even at start up it's just a basic Apps, Music, Books, Movies, and Games Menu with no graphics.  If I go to staff picks, for example, it lists the picks but none of the droid icons.  Everything I said just for background, I don't care if those graphics work or not.
What I do care about is when I pick an app I can't see screenshots.  I get a triangle with a red exclamation point and the text "Couldn't load screenshots" There is a try again box but it doesn't help. If there is a video for an app I CAN play the video.  The missing screenshots are what I need.  I have cleared the cache and data for the Google Play Store but it didn't help.  Doesn't work on Wi-fi or 4G if that matters.  Any other ideas?  Thanks!

Thanks Wildman that's one of the first things I did.  Mysteriously the images in Google Play on my Thunderbolt started working again without any known reason.

Similar Messages

  • Cannot use firefox for in app purchase in google play

    Tried to make an in app purchase on google play. would only get blank popup window. Made the purchase with google chrome browser with no problem.

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
    * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    [[Image:FirefoxSafeMode|width=520]]
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    [[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • Auto App on Google Play..

    All of us or some of one time or another is using our phones for Navigation Google just re-leased an App that helps more with Navigation..
    You can find more Via the link and Source Droid Life:
    http://www.droid-life.com/2015/03/19/google-pushes-official-android-auto-app-to-google-play/

    I take it the guy who started this thread is the developer of the app lol..
    I just purchased it on the google store and tried it, after about 5 mins of testing i hit the refund button
    Sorry but that app is pointless! the app image on the google store is very deceiving as the icons are not clear as they appear to be in the image for the app.
    The icons for each app you associate are very poor, i had a hard time figuring out which icon was for which app!!
    I also tried adding one program which was shazam hoping this would allow me to not only launch the program but also to start the shazaming process but no this was not to be.. so basically i would still have to get my phone out of my pocket inorder to hit the "Touch to Shazam" button on the app
    For the price this app is very poor and pointless as you would still have to access your phone in order to do something with the app once opened

  • Why won't google play work on firefox on my laptop when it works with internet explorer?

    Google play will not play a movie on firefox -- whereas it works just fine if I open in Internet Explorer. What to do? I prefer to use Firefox.

    Hello,
    Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox).
    To disable hardware acceleration in Flash Player:
    #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page].
    #Right-click on the Flash Player logo on that page.
    #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open.
    # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/>
    # Remove the check mark from '''Enable hardware acceleration'''.
    # Click '''Close''' to close the Adobe Flash Player Settings Window.
    # Restart Firefox.
    This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested.
    Does this solve the problem? Let us know.

  • Can't Purchase apps from Google Play Store

    Hello,
         After recieving my phone and setting it up through AT&T (had to get micro-SIM), I have recently noticed that I can download free apps but couldn't download (purchase) any paid apps. I recieve this error everytime I try to purchase an app:
    I also have another Xperia phone which I was using with AT&T previously and it didn't have any issues buying any apps from the Google Play Store. Does anybody know how to fix this issue?
    Thanks, 
         Steve H.
    If you can't see the image, the image reads: "Your purchase on your AT&T Mobility USA billing account was declined. Please select a different method"

    That would be up to the provider from my understanding. With this being the case I would advise you to have a chat with your network provider.
    What are your thoughts about this forum? Let us know by doing this short survey.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • How long before I get a refund on google play?

    Greetings,
    I purchased 'Adobe Photoshop Touch' on Google Play today (Wednesday 11th June 2014) and selected 'refund' after 4 minutes.
    The reason I requestd a refund was that I confirmed a fault which another buyer had posted about, namely,
    I was unable to export a picture (in jpeg OR png) from the PS touch gallery, as both file types could only be selected but not 'saved'.
    This was because the export or save button was grayed out and was therefore inactive.
    Having determined this to be a fault I hit the 'refund' button in google play on the PS apps page. (Approximately 4 minutes after the install)
    This resulted in the removal of the app from my Android tablet, but NO reversal or refund has shown up.
    In fact my bank account only shows the debiting of my money for this purchase.
    Can anyone kindly inform me as to what has happened here?
    Thank you.

    Hi.
    this is something that Google probably knows better than we since it's their store and the transaction is between them and you.
    For refunds they are normally not instantaneous - even if they are bank transactions can still take several days depending on country.
    If you have a problem with refunds and Google play you should probably contact
    https://support.google.com/googleplay/contact/apps_refunds_payments_issues/
    If you managed to press the Refund button it should be on it's way.
    I would however give them a day or two.
    I understand your problem but I'm not sure if you understood the feature correctly.
    To export images you need to select the images that you want to save.
    What you need to do is to
    1. select export
    2. select the images you want to export
    3. press OK button (since you need at least one selected asset to be able to press the button)
    Thanks,
    Ignacio

  • Google Play on Tablet works on WIFI not Verizon network.

    I have an Motorola Ellipsis Tablet. I am unable to use Google Player. When I open the app, I get "Background data disable. Google play store needs background data to be enabled." I hit enable and It asks me to choose either Facebook or Gmail. I choose my email account and it tries to sync and I get the message "Sync is currently experiencing problems. It will be back shortly." Everything works fine when I am on WIFI at home but when I get to work and I'm on the Verizon network it won't work. I can't use Pandora or look at video. Can someone help me figure out why it is not working on the Verizon network? Thanks.

        Hi Mollie88,
    Oh my! Let's get you back to enjoying your device. Some applications depend upon background data (transferring data when not directly in use). Restricting background data may cause those apps to stop functioning unless a Wi-Fi connection is available. To uncheck Restrict background data in the Google Play application,  follow the directions in the link  http://vz.to/1f5KM7b .
    Thanks,
    PamelaF_VZW
    Tweet us @vzwsupport

  • Google Play and Bill my Telstra account

    If you're a Telstra mobile customer with an Android device, you can now bill your Google Play purchases (such as apps, games, movies, books and even music) to your Telstra account. Or if you're on Telstra Pre-Paid you can pay for your Google Play purchases from your main account balance, providing you have sufficient funds available.
    Charge an app to your Telstra bill or pay with your pre-paid recharge credit
    You will firstly need to have a registered Google Play account. Then follow the below steps to successfully bill an app, movie, game, book or music to your Telstra account:
    Step 1
    Choose your app, book, movie, music or game
    Step 2
    Click Accept and Buy
    Step 3
    Select Bill my Telstra account
    Step 4
    Confirm your billing details
    Step 5
    Click Accept and Buy Once your payment has been authorised you can then open the app, game, movie, music or book
    Note:To purchase via your Pre- Paid account you will need sufficient funds available from your main account balance to cover your purchase. You are not able to use your Bonus Cap Credit to purchase apps, books, movies, games or music.
    Things you should know about 'bill my Telstra account
    You can set your spend limit to $0 which will grey out the 'Bill my Telstra' account option. You will still be able to pay for items via credit card. You will need to call us on 13 22 00 to set up or change the spend limits.
    Your 'Bill my Telstra account' is greyed out because the content that you are about to purchase has exceeded the limit for carrier billing which is set to $100. Please use a credit card to complete your purchase. Alternatively you can increase the per month limit by calling us on 125 111. This can be increased to $500 per month but has to be done in $100 increments. Pre-paid customers have a $500 per month content spend limit.
    Your 'Bill my Telstra account' is greyed out when the content that you are about to purchase has exceeded the content spend limit for a one off' app, book, game, music or movie purchase using Bill my Telstra account as a payment option. This limit is set to $100 and can't be increased. If you want to purchase items over this amount you need to use a credit card.
    You can set your 'Bill my Telstra account' for Google Play or other BigPond content services spend limit to $0. This will restrict the service from purchasing any app, movie, book, game, music or BigPond content service like AFL Live.
    Google Play can identify you as a Telstra customer from your SIM card, so even if you bring your own device (BYO) to Telstra you'll still be able to access Bill my Telstra account.
    Bill my Telstra account won't work outside of Australia. You can however use your credit card to purchase apps. Make sure you set up International Roaming before you leave Australia and or take up an International Roaming Data Pack. Pre-Paid customers international roaming is automatically activated.
    Bill my Telstra account for Google Play content includes in-app purchases.
    Free downloads or credit card transactions will not appear on your bill, only charges using 'Bill my Telstra account' or any chargeable Google play transactions will appear on your bill.
    You can check your list of purchases within your Google Play account. An email receipt from Google Play with an Order Number should also be sent to you when you make a purchase. Otherwise you can check your Telstra unbilled data by contacting us on 125 111; you can also view Pre-Paid usage - however, while our systems update regularly, as data is coming in from third parties, you should not necessarily expect data to always appear in our systems on the same day.
    Bill my Telstra account for Digital Content Services is only available on devices with a SIM (e.g. not T-Hub), so you should have PIN security set. You also have the option of setting Google Play to request a log in for every purchase attempt.
    Things you should know about downloading apps and downloaded apps, including app refunds
    If you are logged in with your Gmail, then all the content you have downloaded (both paid and free) can be transferred between devices.
    If you are moving from Pre-paid and have excess credit, you can use the credit to purchase Google Apps and transfer them to your new device before you migrate off your pre-paid service. But remember you need to choose an Android device on the Telstra network.
    Once an app is installed, customers may be required to pay for premium elements such as live streaming, live events, live traffic for Navigation, credits for gaming etc. These are in-app purchases. A paid purchase is an outright payment to purchase that app, and that happens upfront before downloading.
    Bill my Telstra account is limited to transactions under $100 each. A lot of shopping apps are free to download and these apps usually allow you to purchase large price items via credit card, Pay Pal and other new payment technologies due to the large dollar amount.
    You have 15 minutes to return an App you don't want after the transaction and download has completed. There is a refund button within the app and process you need to follow to return the app. You won't be charged as long as you return the app within 15 minutes. This only supports App, Book, Movie, Game or music purchases, not in-App purchases like AFL Live or NRL Live monthly subscriptions.
    You need to contact the app developer first, which can be done via email within the App. If the app doesn't work for your Android device they are obliged to agree to refund the money. If they do agree to a refund, a process between the app developer, Google and Telstra will be triggered.
    If the app developer rejects your request, you can contact Telstra directly by calling the customer care number on your Telstra bill and we will discuss options to refund your money. However, you must first contact the developer and provide proof they have rejected the claim.
    Telstra processes refunds from Google weekly. If a refund was requested within a week of the customer's bill cycle, it may not appear until next month's bill cycle.
    If there are multiple refunds in a month (e.g. for 2 games), the TOTAL refunds for the month will appear as ONE Google Play line item on the Telstra bill. This just appears as a generic 'Google Play' refund and does not name the individual items purchased. This is different to purchases which each appear as individual line items with the name of the item purchases.
    Charging for Pre-paid is real time. If the application isn't up to standard and you return it you will have the recharge credit applied back to your account but only if you return it within 15 minutes It may take up to seven days for billing data to appear on your account but it should usually appear within 24 hours. Our systems update bill data every few hours.Google's advice is that billing data may come through in up to seven days but usually this happens within one day. Purchases made less than seven days before your bill cycle start date may not appear until the next month's bill.

    Re: Google Play and Bill my Telstra account
    Purchased t80e at store 00323 yesterday to enable access to emergency+ via googles playstore(store transaction no 81080 )followed the prompts and succeeded but somehow blew my 50+ dollar prepaid credit and had to recharge this afternoon (mobile no.0498612097) where did it go and have I got an equivalent credit in some other area,pls Can I speak with someone about matter please

  • Google Play and entitlement

    We have successfully built and tested an Android app that when the test user signs on, the entitled folios display correctly with "download". We also have single issues available through Google Play and this feature works as well.
    The issue we are having is when we load the app directly to our device, the sign in and entitlement works fine, but when we load the app through the Beta tester on Google Play, when the test user signs in, the entitlement does not show up, only singe copy purchases.
    All the other features are working correctly.
    We are using an Enterprise version of DPS
    Thanks
    Christopher Huber

    Yes we are using the  custom storefront.
    Our entitlement is working correctly, i have tested it without the storefront and it works fine.
    Christpoher

  • Google play Yoga 2 11 inch

    Hello I am having many issues with google play on my yoga 2. Can anyone help? 1. I cannot watch purchased movies at the google play store. Various error messages come up 'payment needed' (when I have defaintely paid for it), 'file not supported' and 'reset lisence files' (which nothing happens when I follow instuctions). As I was using IE I tried to download chrome and..... 2. I cannot download chrome. It just gets stuck on the downloading progress bar. I therefore tried downloading firefox and the same problem still occured. 3. I then went to my apps on google play. It says that I have installed Chrome along with loads of other apps. When I click on them, it prompts me install again. The drop down menu for devices only allows me to select an old tablet I once had (asus). I click install, and it says the app will be installed shortly, and it never is. I can't open any of them. Any ideas what is going on? Thank you! Hannah  

    supersmp wrote:
    Hi HannahLucy Can you tell me your exact Yoga model and operating system?Thanks
    Hi i hace the same issue my tablet is a lenovo yoga 2 - 1050F android 5.0.1 Thanks.

  • Google play force close on open

    I just got a slightly used HP touch pad and on setup realized that I needed to use Google play to download apps, after setting up my Google account and singing in insuring wifi access ......Google play opens says "server error retry" and force closes the program. Since then I have done some research factory reset the tablet, installed latest updates, force closed through app settings and erased all info for Google play reset the I connection rebooted several times, and made sure time date and location were correct. I am still experiencing the same problem with the app. If anybody has any ideas that might help me it would be highly appreciated :-)

    Hello Rockafied!
    The HP TouchPad comes with webOS installed as its operating system.   Yours has been modified to add Android to it, and as such we don't officially support this type of change to the device.
    That said, there is an app existing called "gapps_fixer.zip" existing in the wild.  This may or may not solve your problem.
    If you are unfamiliar with hacking this device, or how CM9 or CM10 was installed on it, it may require some research on your part to learn how to fix the issue.  Visit the "Android on the TouchPad" section of webosnation.com for some insight.
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Google Play ebook issues on ADE 2.0

    A pdf e-book downloaded from Google Play does not display the table of contents, and the full-text search function does not work, when viewed on Adobe Digital Editions version 2.067275. However, when the original pdf I submitted to Google Play (I am a publisher) is viewed on ADE, the table of contents does display and the search function works. This suggests that something in Google Play's processing of the pdf disabled the search function and stripped the bookmarks, which are the basis of the table of contents. These problems do not occur in Google Play's preview copy of the ebook which is available to all.
    The Google Book Team has been unable to resolve or explain the issue, and has suggested the fault may lie with ADE, perhaps with the settings. I am sceptical about this, but would appreciate advice from others who may have experienced these defects.

    It's probably not a bug in ADE 2.0.  ADE 2.0 was not designed to run under
    Windows Vista.  Jeff Wright has posted a couple of entries that have the
    address of information that deals with ADE under Vista.  Sonce I'm now on 7
    and was on XP, I didn't bookmark the post - sorry!
    =============

  • Google Play closes on start after ICS upgrade on Arc S, accounts and sync empty, setup guide problem

    I upgraded my arc s to ics 4 days ago, i used google play for the first time after upgrade today. It closes on start. I checked Accounts and Sync, my google account is not there, the whole list is just... empty. I tried the setup guide, at the step they ask to connect to services and sync, i clicked the google button, click and click and click, nothing, all the other icons work (like facebook), i searched for gmail app, non existent....... Seems too late to ask for help but im repairing my phone using pc companion now, hope everything works again.... just powered on my phone, i have a feeling nothing will be changed... really sad that Sony didnt realise this.... i cant access google services at all....plain weird
    Solved!
    Go to Solution.

    if I were you I would repair the phone with SUS and see if that solve the issue
    Update Service (SUS)
    http://www.sonymobile.com/gb/tools/update-service/
    http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

  • Verizon wireless billing on Samsung Tab 2 for Google Play Coins

    I have a samsung tab 2 tablet. I have google play slot games on it that I play. When I try to purchase coins it give me the option of billing my verizon account, but when I try to enable it it says "sending account verification sms to mobile provider", but comes back with "an error occurred. Please try again." I have tried everything. It works on my Motorola smartphoe, but not on my tablet. Months ago I had the same game on both my phone and my tablet and I could make a purchase on my phone billing verizon and it would credit my tablet game too. But that seemed to just disappear. Anybody have any ideas.

        Let's explore options to make this work for you GG3! Sounds like your text message is not going through because you are trying to verify the account with your tablet wireless number, and tablets do not get text messages to their assigned VZW number. You may want to process via your phone, but you may need to have the game on both your phone and tablet in order for it to work.
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

  • Google play says firefox is installed, but canot find it on my tablet. message says will download shortley after I hit download, but it never did.

    I went to google play and downloaded firefox for android, I then got a message that it would download shortly, but i never see it. the tab does not list it as an app on my tablet. When I go back to re download it says "installed"

    the problem ended up being that I had googlestore app disabled, which kept all google store apps not download, but thanks... now if I can figure out how to bookmark on this tablet, and can u have the bookmark toolbar on this android version of firefox?

Maybe you are looking for