No left audio. No serial. Sound Blaster Arena Surround usb Gaming Headset.

I have a Sound Blaster Arena Surround usb Gaming Headset and the left speaker no longer works.
I have tried the headset on multiple computers ranging from xp to vista to 7. some have different versions of the driver. On all the left audio is silent.
I would like to redeem my warranty because I bought the product on 08/04/10
But I no longer have the box or booklet that came with it and therefore can’t get the serial number for the device.
Is there anything you guys can do to help me?
The closest article I could find to this problem was here http://forums.creative.com/t5/Headphones-Headsets/Sound-Blaster-Arena-problem/m-p/558966#M2001. So it appears I must wait for an admin to help.

Thanks!
Very handy info.
I went to http://rma.creativelabs.com/OnlineRMA/EnterProduct and that section required I have a legit serial number.
Thanks!

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[url="http://forums.creative.com/t5/Headphones-Headsets/Sound-Blaster-Arena-Surround-USB-Gaming-Headset-broken/td-p/576577">moved to headphone & headset section[/url]

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[url="http://forums.creative.com/t5/Headphones-Headsets/Sound-Blaster-Arena-Surround-USB-Gaming-Headset-broken/td-p/576577">moved to headphone & headset section[/url]

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Hello,?
My cat jumped off my?[url="http://www.tomshardware.com/forum/5789-6-sound-blaster-arena-surround-gaming-headset-broken#">computer[/url]?desk while I was wearing my?[url="http://www.tomshardware.com/forum/5789-6-sound-blaster-arena-surround-gaming-headset-broken#">headphones[/url]. The result was the wires separating from the USB end. They are quite distinguishable and not impossible to solder. However knowing which wire corresponds to which solder point is beyond me. I contacted Creative. They will not help me. If anyone has a Sound Blaster Arena Surround USB Gaming Headset and would be willing to open up the plastic housing on the USB end to tell me what goes where I would greatly appreciate it. Also the plastic housing will go back together. If any additional info is necessary, please inquire.
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Hi,
I don't no if this problem was just discussed in another thread, if so please giveme simply the link...
I'm Italian, so sorry for my poor english or bad translation...
PC: Laptop, "Toshiba Satellite A 200 24E"
OS: "Windows Vista Home Premium Service Pack " - All update done.
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well ?

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For some reason, in the sound blaster omni surround 5.1 mac software, the line in volume is stuck on mute. I cannot select it, which does not allow me to move the volume up or down. How do I fix this?Screen Shot 2014-10-17 at 8.07.00 AM.jpg

Originally Posted by xnathanmeyerx
For some reason, in the sound blaster omni surround 5.1 mac software, the line in volume is stuck on mute. I cannot select it, which does not allow me to move the volume up or down. How do I fix this?Screen Shot 2014-10-17 at 8.07.00 AM.jpg
Hey xnathanmeyerx,
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Originally Posted by xnathanmeyerx
For some reason, in the sound blaster omni surround 5.1 mac software, the line in volume is stuck on mute. I cannot select it, which does not allow me to move the volume up or down. How do I fix this?Screen Shot 2014-10-17 at 8.07.00 AM.jpg
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No left audio. No serial. Sound Blaster Arena Surround usb Gaming Headset.

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