No New Hub Supplied

Rather annoyed, that after signing up to Infinity 2, I found I was not entitled to the Hub 3.
I thought that making a new contract with BT would entitle me to this and on questioning Customer Services was told it could be bought or supplied in the HH2 was broken.  Also told that it was the same as the HH2 anyway but the advertising says:
The new BT Home Hub router gives you our best ever wireless signal thanks to smart wireless and 'N' technology. It also has built-in security and is more energy efficient.
Which to me indicates that it is new and improved.
Anyone get a new hub on resigning to Infinity 2?

I assume you must have one of the modified HH2s?
I think you will find that the HH3 is a bit of a disappointment, and you are better off with the HH2, which has the same security and wireless "n".
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

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    Thought some of you might be interested in this tale.
    Have been with BT since June 2008. I was supplied with Hub V1.5. For nealry 5 years speeds were Ok-ish. 5-6mbps download. Nothing special but I was Ok with it.  A few weeks ago speed dropped to 2.5 ish - for no apparent reason.  Phoned help line and went through usual  checks about filters, position of hub etc etc. Nothing in my flat had changed, but the speed had dropped.  This happened , I assume by coincidence  when I upgraded from option 1 to option 2.  A few days later I decided to send an E mail telling BT of my woes. I had an almost immediate reply back syaing  that the problem was my Hub and it was not compatible with the line.  A new one would be sent.
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    So at the moment - all is well - and well done BT

    Glad to hear your good news
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • New contract, new hub, same broadband speed.

    Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
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    you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead.  this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
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    the diagnostic test normally does work but sometimes you need to try a few times
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • New hub from BT now printer no longer works with MBP OSX 10.6.8

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    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Where can I get a new power supply for my HP Pavillian 761C ?

    I can't believe how difficult it is to find HP parts.  The HP website is worthless for finding ant parts!   where do I go to find a new power supply for my HP Pavillian 761C ?

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  • Problem with NEW H520 when installed new power supply & graphic card. Please help!

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    I totally give up!!  I restored everything to the ORIGINAL state with drivers AND hardware and STILL everything is not working properly like it was BEFORE the upgrade.
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    I am NOT comfortable with Lenovo's "solution". I do NOT want to send my computer back to them for them to reset it with factory disks ESPECIALLY when they stated that they are NOT responsible for any damage in transport or otherwise. I have to buy extra packaging to make sure it gets there safely. They told me to use the original box and packaging, that is the only way they can be sure it will get there safe.  Who has the original stuffing SIX MONTHS LATER?!?! I don't want to be sending my computer across the country to get jostled all over the place and have that add to the slowness of the hardware because it was jostled.
    Can't I reset it from home?  Can they not send ME the disks instead of me sending my whole computer to them?
    I'm so incredibly frustrated with this.  I hope somebody answers quickly and that I don't have to wait DAYS to get a response again. 
    I absolutely LOVED my Lenovo computer!  And then I tried to upgrade it.  BIG MISTAKE!!  Now everything is totally messed up and Lenovo's customer support for technical problems is HORRID!!
    Somebody please help.  This is driving me crazy with frustration and totally breaking my heart.  It took me a VERY long time to save up for this computer and it was my most loved possession.  It was a reward for a lot of hard times and now it's all broken and acting slow.  And it's only 6 months old.  
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    And is there a very low cost KNOWN TO WORK WITH THIS MACHINE upgraded graphic card and power supply?  Is there a very specific brand and make?  If so, could you let me know what it is in case I try to upgrade it again someday?
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    Please have a FANTASTIC day today!!
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  • New power supply adapter for MD-100

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  • Second new hub and still got a number o problems

    Moved to BT infinity about 2 months ago, originally all sorts of issues mainly on wireless - very poor speeds and hardly  a signal upstairs.
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    Try turning off the Vodaphone Sure Signal box. It can cause problems with interference.

  • Adding new Hub Transport server in existing environment

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  • 5th new hub 5 engineer visits

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  • DC5750 New Power Supply Problems

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