5th new hub 5 engineer visits

First 4 hubs, kept blowing, engineer brought new one today, this morning he told me that there was a ring short on line, he plugged some test equipment in, said line was fine, but yet still no broadband, he connected new hub up, and broadband is back, i really can not see this hub lasting either, as a 4 previous ones keep blowing, the power light and wireless lights stay on, but no broadband, it is working now but for how long for, i would not place money onit to last longer than a day, engineer left at 10:30, and here are the stats of router, Note all loss of signals, the broadband light keeps going off and then reconnecting
ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:06:06", "2,848 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "9.8 dB / 19.0 dB", "57.0 dB / 31.5 dB", "17.8 dBm / 12.1 dBm", "204", "122", "0", "1571 / 0", "0 / 2147480000", "nil / 0", "178"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:06:06
Downstream
2,848 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 19.0 dB
Line attenuation (Down/Up)
57.0 dB / 31.5 dB
Output power (Down/Up)
17.8 dBm / 12.1 dBm
Loss of Framing (Local)
204
Loss of Signal (Local)
122
Loss of Power (Local)
0
FEC Errors (Down/Up)
1571 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
178

Lines can only 'destroy' hubs if there is too high a voltage on there, or on there sometimes. Otherwise, the hub may not work on your line but would then be okay elsewhere. I'm guessing that some mains (240V) is finding its way onto your phone line - this can be determined with a voltmeter (qualified techs only!). That's only a guess and, if I was your engineer, I'd have a look at whether the same hubs work on other lines after they have stopped working on yours (if they are okay 'again', some other explanation is far more likely). Incidentally, I'm not a BT engineer, but I did train at the BBC a couple of decades ago. A typical cause of 240V getting onto a phone line would be a nail or screw inserted into the wall and piercing both cables, thus making an electrical connection between the two.

Similar Messages

At the end of my tether have had 6 engineer visits...

Hi - wondering if anyone here can help me or suggest who I can talk to to get some help.
I have a recurring problem which happens a few times daily - my broadband will cut out and, at the same time, there will be crackling and hissing on the phone line. I've had 6 BT engineer visits so far, most of whom claim to have done 'something', but nothing has improved the problem at all. For most of the time I've been running out of the test socket so my internal wiring doesn't have an effect:
1. The first guy (broadband engineer) did something 'at the cabinet' and claimed it should be OK - it wasn't. He also installed one of those sockets that separates the phone from the broadband at the master socket, just in case it helped.
2. The second guy (broadband engineer) said 'loads of things are wrong at the exchange', fixed them and the problem remained.
3. The third guy (phone engineer) said he changed which pair was being used on a cable going through some trees - this made no difference.
4. The fourth guy (phone engineer) looked at the box on the telegraph pole at the end of our drive, said it was full of water and corroded, and fixed that. No difference.
5. The fifth guy (phone engineer)  said there was nothing wrong with the line, but noticed some noise, and said it seemed to stop when the router was unplugged. He plugged my internal wiring back in and said it wasn't making any difference. Still the problem occurred. He mentioned something called a 'special field investigation' as being what would be needed if the problem continued.
6. The sixth guy (broadband engineer) today said the problem was my internal wiring (despite my protestations that the problem occurred when using the test socket), and disconnected it altogether. Did tests at my house and the exchange and said it was all fine now. An hour later my line goes down and the phone noise is back (despite the excellent and calm weather).
I tried have tried two different routers (my BT Home Hub 3 and also an older Belkin router) - the problem's there on both. What seems to happen (particularly on the Home Hub 3) is that the noise margin just drops lower and lower over the course of a few hours until the connection fails, the phone gets noisy and (usually) the router needs to be reset.
I have another guy visiting on Thursday. I am starting to get frustrated calling up the call centre each time and going through the same old process of having them tell me they'll reset my line, that not working, getting an engineer out, them turning up while the intermittant fault isn't occuring, trying to find something to fix and either fixing that or just telling me everything seems to be OK, and that, unless the fault is happening while they're there, there's nothing I can do. Whenever I ask the call centre for a 'special field investigation' they don't seem to know what that is.
Question - what can I do in this situation? I'm feeling that BT is charging me for a service it's unable to provide, and they don't seem willing or able to make the broadband work properly. Presumably what is needed is for whatever equipment they use (or people) to find these faults to spend sufficient time monitoring the line (which might be a whole day) so that they can find what is causing the problem.
I have a suspicion that the fact that my line goes overhead through a lot of trees could be a part of the problem, but I guess it could be anything.
Is there another department that I can talk to that can prioritise getting this resolved? It's costing me a huge amount of time and, since I rely on the internet connection for work, money.
My current router stats are as below, although not sure they'll be of much use:
Data Rate(Kbps)
         6676
         444
Noise margin (dB)
         6.7
         23.1
Output power (dBm)
         13.1
         0.0
Attenuation (dB)
         48.5
         26.9
If someone from BT sees this and can help, please do!
Thanks in advance

So the engineer came and, of course, everything was working ok. He did fit some kind of RF filter on my main socket, and 'changed the pair' on one of the outside cables. Since then, I've only had a noisy line once, and seem to have been connected for 3 days solid, which is a record!
I've switched back to my BT Home hub 3, which guavas me more stats. The line has previously given me up to 6mb/s, now only getting 1.6.
Do you think, now the line seems more stable, with the stats below I should be able to maintain a higher speed now?
Thanks
Line state: Connected
Connection time: 3 days, 02:19:39
Downstream: 1.601 Mbps
Upstream: 444.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 17.7 dB / 22.6 dB
Line attenuation (Down/Up): 44.8 dB / 27.0 dB
Output power (Down/Up): 18.6 dBm / 12.6 dBm
FEC Events (Down/Up): 3144673 / 0
CRC Events (Down/Up): 14434 / 38
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 111873 / 10
Error Seconds (Local/Remote): 1011 / 4

New contract, new hub, same broadband speed.

Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
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New hub from BT now printer no longer works with MBP OSX 10.6.8

Laptop no longer finds printer wirelessly. Have downloaded drivers and firmware updates from HP.com and also have downloaded drivers from apple for snow leopard. Now says drivers incompatible with OS. Downloaded drivers from Apple support and nothing is happening. Worked fine till BT sent a new hub (their latest one) now nothing is happening at all. Don't know if I have to connect manually to the hub etc. The printer is now showing on WiFi as having it's own wireless network that I am unable to join either.

Hi @LjetPro100,
I read your post and see that since getting the new hub, you aren't able to setup the printer over the wireless network.
I will certainly do my best to help you.
Make sure Safari is set as the default browser. Sometime the Embedded Web Server won't open or will error out, if it isn't. Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Restore printer defaults first to remove any old network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print a configuration page to make sure the old network settings are cleared. Printing a Configuration Page.
Then run the HTML again from the Print and Scan window after opening the Print Que. (You may need to delete and add the printer again into the Printers and Scanners to be able to open the HTML again)
If you are still having issues getting a valid IP address, check the following:
The printer is only capable of sending/receiving in the 2.4Ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 GHZ. (rename the 5ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from configuration page.
You might need to contact your router company for further assistance to check those settings.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Second new hub and still got a number o problems

Moved to BT infinity about 2 months ago, originally all sorts of issues mainly on wireless - very poor speeds and hardly a signal upstairs.
got a new hub delivered and still get similar issues. most notbaly the sky+ box in the same room doesn't keep the wireless connection for any lenght of time, and in fact now doesn't even connect - just reports "there was an issue connecting", and an android smart phone again within the same room frequently needs to have wireless turned off and restarted in order to connect.
the infinitiy setup is in the same position as the old broadband setup, which is right next to a Vodafone suresignal box and a NAS - could these be an issue?

Try turning off the Vodaphone Sure Signal box. It can cause problems with interference.

Adding new Hub Transport server in existing environment

Hi everyone,
Currently we have 5 exchange servers 2010 :
2 CAS Servers (Virtual)
2 MB and Hub Transport servers (Physical)
1 Edge server in DMZ. (Virtual)
Now I have added 2 more servers
with MB and Hub Tranport Roles (VIRTUAL) and want to configure the mail flow from these new transport servers.
Can anyone help with the steps I should follow. Please note we have 1 existing Edge server in 2010 and email flow should be from Hub Transport to Edge server then from Edge to internet.
Existing environment is working fine without any issues. Main reason to do this is to virtualize the physical servers. Mailbox DB already migrated to new servers.
Thanks.
Manish Kumar MCSA, MCITP Enterprise Admin. MCTS Exchange server 2007, MCITP Virtualization Admin.

Dear Manish
Please find your answers below
For mail flow to happen through new hub transport I will make the new edge subscription from new HUB server
to Edge server. Is there any other changes I have to do ?
No other changes is required
Create a new edge subscription and then import it and run start endge sync
So when I will do create the new edge subscription then it will delete the old send connectors and will
create the new one?
IT will create old edge sync and create a new edge sync which will not make any impact on your config
Will there be any downtime while doing this activity ?
Better to do this on after production hours since definitely there will be mail delay and may delay more if you try this on production hours
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish (MVP)

Any ideas, slow speed at peak, 3 engineer visits a...

So I switched to BT in July in order to get BT sports free and broadband half price (there is a recession remember lol)
Anyway I never had any speed issues with my old ISP and at the start of Nov my exchange was upgraded to ADSL2+, now at peak times and only peak times my speed drops to 1.5-3mbps, outwith peak times I get the full 18mbps.
I've had 3x engineer visits since mid-December and still the issue persists, they say the sync speed is fine but the through put is the issue. They test everything and then call the people they call (whoever these people are). The 2st guy said my SNR was at 3 when it should be 6 and got this reset but it wasn't done correctly, so when he came back today he called the "Boffins" as he calls them and got it changed, he asked them about the speed through put issue and the "Boffin" said I should be getting the full 18mbps. The only thing the Boffin could think of is that to get me taken off the BT Hotspot list as this could cause the issue....I don't see how as I stay in a small town but I've removed myself from the list on the Fon website.
The Tech helpline and Tier 2 support people as no good to man nor beasts and I've spoken to them on numerous occasions without success and also logged a complaint.
I do see hoe being removed from the hotspot list will resolve this issue but anyone got any ideas....as no one else does!!!

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
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New Hub 4, cannot set up

So I have a new Hub as of today. I believe the issue is to do with the Smart Setup.
Whenever I try to enter ANY and all websites that isn't this one or a search engine I am sent to this link: 192.168.1.254/pc-step1.html
I've downloaded the DeskTop Help, and attempt to contine, taking me to this:
192.168.1.254/pc-step2.html
However, it always comes up with an internal error (500), I've found another similar post in which the issue was solved by removing the smart setup from this link: bt.custhelp.com/app/answers/detail/a_id/44328/c/ , but this sends me straight back to the first link. Any other ways to remove the smart setup or solve the internal error?
Thanks for your answers and time
Solved!
Go to Solution.

DO NOT install BTDesktop Help. It causes more problems than it solves.
To turn off "Smart Set Up" see this link
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Broadband speed increased with new hub

Thought some of you might be interested in this tale.
Have been with BT since June 2008. I was supplied with Hub V1.5. For nealry 5 years speeds were Ok-ish. 5-6mbps download. Nothing special but I was Ok with it. A few weeks ago speed dropped to 2.5 ish - for no apparent reason. Phoned help line and went through usual checks about filters, position of hub etc etc. Nothing in my flat had changed, but the speed had dropped. This happened , I assume by coincidence when I upgraded from option 1 to option 2. A few days later I decided to send an E mail telling BT of my woes. I had an almost immediate reply back syaing that the problem was my Hub and it was not compatible with the line. A new one would be sent.
Two days later Hub V3 arrived. Plugged it in - now get 16.5 download speed.
A neighbour in an other flat was getting abot 4 download speed - she rang up BT and got a new Hub v3 and has same speed as me.
So at the moment - all is well - and well done BT

Glad to hear your good news
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I'm on my 5th new computer. I can't sync my phone.

I'm on my 5th new computer. I can't sync my phone without removing music an what not from the phone. How can I sync my phone to another new apple computer without wiping my phone clean?

Follow the steps given here to get your iPhone synced to your new computer without data loss...
https://discussions.apple.com/docs/DOC-3141

Can you buy AppleCare after buying new iPad without visiting Apple store?

Can you buy AppleCare after buying new iPad without visiting Apple store?

Rumblin 4x4 wrote:
Can you buy AppleCare after buying new iPad without visiting Apple store?
You can if you do not live in Florida, apparently. I called this morning to add AppleCare+ and after giving my info (explaining that the Apple Store is 50 miles (at least) from me, I was going strong until she realized that I live in Florida. Apparently, some moron in the FL State Legislature got a bill passed to "protect" senior citizens and you can't buy things like AppleCare+ online or over the phone!! You have to do it in person. Seriously?!? I'm a senior citizen and I knew exactly what I was trying to buy.........she even had to read the description even though I told her I knew all about AppleCare+. As my husband said, "If you're smart enough to go online and pre-order, and set up an iPad, surely you are capable of making a warranty purchase!!!!!!
I even tried calling the Verizon store here, since I bought a VZ version, and even they can't sell it!! Going to Orlando from the beach during Spring Break and Snowbird Season will take up most of a day.......all to spend $99. I may just skip it and keep my fingers crossed that I never need it in a year from now.

No New Hub Supplied

Rather annoyed, that after signing up to Infinity 2, I found I was not entitled to the Hub 3.
I thought that making a new contract with BT would entitle me to this and on questioning Customer Services was told it could be bought or supplied in the HH2 was broken. Also told that it was the same as the HH2 anyway but the advertising says:
The new BT Home Hub router gives you our best ever wireless signal thanks to smart wireless and 'N' technology. It also has built-in security and is more energy efficient.
Which to me indicates that it is new and improved.
Anyone get a new hub on resigning to Infinity 2?

I assume you must have one of the modified HH2s?
I think you will find that the HH3 is a bit of a disappointment, and you are better off with the HH2, which has the same security and wireless "n".
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problems with new hub phone2.1

I got a new hub phone 2.1 and registered it to my home hub B-175. I can make and receive calls but there are a few things I cant get configured so any help would be appreciated.
1. 1571, the just rings and rings and doen't go on to bt answer 1571 I have went into 1571 but I don't get any options to select the amount of rings before it goes to voicemail.
2 I can't see any numbers in the call lists when I press menu and go to call lists and select all calls the screen goes blonk except for redial on the botton left of the screen and contacts on the bottom right.
3, how do I set up call waiting.
Thanks

Moments in Photo are the new Events. There's a way to simulate events in Photos.
When the library was first migrated there was a folder created titled iPhoto Events and all migrated iPhoto Events are represented by an album in the folder. To open the sidebar if it's not open use the Option+Command+S key combination.
When new photos are imported into the Photos library go to the Last Import smart album, select all the photos and use the File ➙ New Album menu option or use the key combination Command+N. Name it as desired. It will appear just above the iPhoto Events folder where you can drag it into the folder
When you click on the iPhoto Events folder you'll get a simulated iPhoto Events window.
The downside to the simulation is that the Album/Events can only be sorted by Title. Ask Apple for more sorting options in Photos via https://www.apple.com/feedback/photos.html.

New hub 2.0 and the web

Hi all
New to the forum and in need of some assistance, I'll start from the begining.
openreach have been out due to a few faults on my line....helpline said nothing wrong but would send an engineer. anyway the engineer decided to completely alter the house wiring for the phone/broadband even though it had been trouble free for about 8 years, he moved the main line connection to my home office, fitted a new adsl v1.0 box and remade all the other connections in the house....still no/slow broad band, so he went to several external junction boxes... came back several hours later to say all sorted.....water in joints. great I thought so both the engineer and I went to test the speed of the computer on the web, he then noticed I had a v1.0 hub and phone, he swapped these to a v2 hub and phone after talking to his helpline contact.
great I now have the web much faster than I've ever had before. The engineer was brilliant and very helpful....all sorted
The problem I have is prior to replacing the hub there is a local auction site i used to visit prior to their monthly auctions...this served to see if it was worth going or not. since using the v2 hub I cannot access the site even though I know it's not down ( checked using works web access).
anyone any ideas
thanks
Pete

kierash wrote:
Hi all
The problem I have is prior to replacing the hub there is a local auction site i used to visit prior to their monthly auctions...this served to see if it was worth going or not. since using the v2 hub I cannot access the site even though I know it's not down ( checked using works web access).
anyone any ideas
thanks
Pete
Hi Pete. Welcome to the forums.
May I ask what the site URL is ? Maybe it's not currently available for any BTinternet user, due to DNS or other problem.
However quite a lot of times, a simple power cycle of the router (i.e. disconnect the internet, remove the power to the router for a minute or two, then reconnect). It might be that the current IP address you have has somehow become stale and can't access that site. It's a weird thing, but it can happen! (I'm sure there's a technical reason for the problem )
To check IP address before/after router reboot - use something like http://www.whatismyip.com/ - hopefully you will get a different one and it will then give access to the site.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

2 Engineer visits, switched off twice, now again n...

I completed a house move 4 weeks ago, BT engineer arrived installed phone line and Infinity. All working fine. 55mbs download speed. I then received messages saying an engineer was due to visit, so called to say everything is working fine so no need. Engineer cancelled. Infintiy was then switched off. BT claim no engineer ever visited. Took a week to get an engineer back (same one arrived and was very confused). Infinity back on. 12 hours later off again. 4 hours on phone to support. They claim it is my equipment (Draytek router). BT Hub wont even connect. On Draytek I can get 10kb download speed, 1Mb upload speed (well worth the £40 per month). I have had enough of BTs incompetence and an inability to sort this out and I refuse to waste anymore of my life being told to reset the router. Please sort an engineer visit urgently or I will be terminating any contracts on the basis that you have failed to provide a service.

Hi Jezgardner,
Welcome the the forum. I am very sorry for the problems you are having. All sounds very confusing but I will be able to get to the bottom of this and help sort the issue once and for all.
Please send me your details via email, just click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile. Once I have your details I will run some tests and touch base with our suppliers to find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

5th new hub 5 engineer visits

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