No phone service for more than six weeks !!! Portl...

Question

My phone edited by mod stopped working on the evening of Feb. 24th. I reported the problem the next morning and was told that it would be fixed within three days. The problem turned out to be at the local exchange and new cabling was required to resolve the problem. This required local traffic control which was scheduled to be in place on March 10th. March 10th came and went and I was told that the engineers installing the cable were not updating the engineers who were supposed to configure the phone service once the new cable was in place. At no point was I given an estimate of when I might expect my service might be restored. I finally got an update on March 27th which said the traffic control would be in place on March 31st to install the required cabling. A further update said my phone should be working on April 2nd. On April 6th with my phone still not working I received an update saying that the engineers who going to install the cabling required traffic lights which weren't available until this coming Saturday, April 11th. Now I'm hoping against hope that the cabling might be installed this Saturday and I might receive an update of when I can expect my phone to be working again. Then I can hope that that update might actually be acurate and I might actually have phone service. I really have a hard time seeing why in over six weeks time no one at BT can give me an accurate estimate of when my phone service can be restored. I have no luck at all getting any useful information by calling BT on the usual line (0800 800 151) since all I'm told is that my problem will be updated soon. Any help or actual, useful information would be very much appreciated. Failing that, I guess I have to wait until week 8 of no service and try my luck with the communications ombudsman. 

Answer 1

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