No receipt in email for subscription unable to activate

I purchased a combo Lightroom/photoshop subscription. I was charged for it, but I never received an email or product code number, so I am unable to activate the account. Several hours on chat failed to resolve the issue. The reps kept telling me to download the program, but seemed unable to understand the issue. I filed a complaint with PayPal, and so far the only response is that they did send me the subscription with a tracking number. When I check my purchase/order history, it states that I have not purchased anything. But I paid for the first month, so how could that be? In addition, I cannot find a phone number to try to address this anywhere. I am unwilling to chat again. It started feeling scammish when they asked me to take down my firewall and let them into my computer. Does anyone have any idea what could be happening here? I canceled recurring payments, but I am out my first month.

Madmnstr it does not appear the e-mail address you are posting to this forum is tied to the membership you have purchased.  For information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.  You will want to make sure to utilize the Adobe ID tied to your membership.

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