No support from Adobe for users

I'm extremely disappointed that I have have had zero feedback or response to my queries to get my digital editions to work. It used to work, but now I cannot load any ebooks. E_ACT_NOT_READY message. Not the same as other ones posted. Why is there no contact information for support from Adobe and they do not even monitor and respond to queries on the discussion forum? I'm very frustrated.

There are also many reasons why users seeking help are not getting any...
they often do not specify their OS and version
they often do not specify their browser and version
they often do not specify the exact error message(s) they are getting
they post into existing topics, saying "I have the same problem", but in fact have a quite different problem
they post that they have tried everything - which doesn't mean anything to me

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How does one get tech support from adobe? is there an online "chat" service?

How does one get tech support from adobe? is there an online "chat" service? There formerly was a telephone help service. There is no phone number shown in "help.adobe.com" Has phone support been eliminated as a cost-saving measure?

There is finite help available via chat & phone
http://www.adobe.com/support/download-install/supportinfo/
Many problems can be solved here in the user-to-user forum. Feel free to avail yourself of this opportunity.

Want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(

Hello,i want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(
I already tried every step on the support site, but Photoshop, Indesign and Illustrator still don't work. So this is an S.O.S. here...

I've repaired many a 150:30 error using this method. First make sure your account is an Administrator type.
When you type sudo <space> and drag LicenseRecover.py into the Terminal window, this is what you should see when you press Enter.
Type in your admin password if any, and let the script run and finish.

Can you download Photoshop from Adobe for OS 10.5.8?

Can you download Photoshop from Adobe for OS 10.5.8?

To buy you mean?
No, Photoshop CS6 (the last perpetually licensed version) requires OS X 10.6.8
http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop.html
Photoshop CC requires 10.7 or higher.
What are you trying to achieve?

How get support from oracle for reports6i

how get support from oracle for reports6i

If you have support contract with Oracle, you can use this site:
http://www.metalink.oracle.com
or for more information
http://www.oracle.com/support/premier/global-support-resolution/metalink.html

Will there be future support from Adobe AIR for Desktop native Applications

We have a desktop native application developed using Flex SDK 4.1 and running on Adobe AIR. Now as Adobe has donated Flex SDk to Apache we are concerned about the future of this application. If we rescale our application with new versions of Flex SDk released by Apache, in future will the new versions of Adobe AIR support it? As I have read in Adobe Forums that Adobe is more concentrated on providing HTML5 support in Adobe AIR, and not working for Flex support anymore, can we face any problems going forward with this combination?

We have a desktop native application developed using Flex SDK 4.1 and running on Adobe AIR. Now as Adobe has donated Flex SDk to Apache we are concerned about the future of this application. If we rescale our application with new versions of Flex SDk released by Apache, in future will the new versions of Adobe AIR support it? As I have read in Adobe Forums that Adobe is more concentrated on providing HTML5 support in Adobe AIR, and not working for Flex support anymore, can we face any problems going forward with this combination?

No support from Adobe- going to have to make a complaint with Attorney General

I was recently in a fire (December 2010) and my Creative Suite Design Premium Student Edition was destroyed along with my new MacBook Pro. I have contacted Adobe since April 20111 to try to acquire a replacement and have had no luck. First off, I have received automated responses are that are not even a live person. For example, I explained my situation and that I obviously don't have my serial numbers anymore because they were detroyed in the fire. Adobe's response, here are your serial numbers, I am sorry you are having a hard time installing your software. Does that sound like a live person or perhaps a person that does not care.
Secondly, I submitted my proof of purchase (my mom had purchased the computer and Suite for me). All the information was available right on the sheet I submitted. They came back and asked me for the e-mail address of my mother so they could look up her student account. This was after I explained I was the student.
Also, I was informed by two people that I would need to fill out a letter of destruction and one person that told me I didn't. They also told me I could perform a platform switch since I know have a PC. However, when they finally got around to responding to my inquiry, they said it wasn't available anymore and I needed to upgrade to 5.5. Now mind you, I had CS5 and Cs5.5 came out in April. I have been contacting them since May, so they mean to tell me they have no more CS5 for PC? No, they are just trying to upsell, which would mean $399 for me.
I am very disgusted with the service at Adobe and the fact that they know they have a monopoly. They can have workers from other countries who live chat with you, and it takes 10 minutes for them to translate. Not to mention the fact that if you need support by phone your wait time is 40 minutes. They also have a tendency to close my cases even before they are resolved. I know there is a window of 5 days you have to respond in e-mail, which I have done, but they still close it when they feel like they don't want to be bothered.
Have you ever scene the movie, Rainmaker? This situation is like that movie. They deny all claims and even when someone keeps submitting they continue to deny, playing the odds that someone won't contact an attorney. They are totally in the wrong. There is no way you can say that they are right when they don't actually read e-mails and provide awful customer service. I feel sorry for the people that work at Adobe and think they have a good job. Look what your company stands for. This is why they are not listed in the Better Business Bureau.

You are not addressing Adobe here. This is a user to user forum. The only forum that Adobe has an official presence is the adobe.com forum:
http://forums.adobe.com/community/general/adobedotcom_feedback
Reposting there might generate a response from Adobe. I am sorry to here that you have suffered the loss in a fire. Never having been in a fire I cannot imagine what you have been through. I have suffered with losses due to flooding and that was bad enough. Adobe may not have a legal responsibility to help you, but maybe Adobe will help if for no other reason than the goodwill it will generate.

IS THERE ANY WAY TO ACTUALLY GET SUPPORT FROM ADOBE?

I swear Adobe acts like they hate their customers. I've been having a problem since June 18 and I am getting nowhere. At that time their so called "support" site was down for days. Somehow I eventually established a support case that I could see when I logged on to my account. I submitted everything they asked for. Now it is gone, poof. I cannot see what happened to my case. I was also exchanging e-mail with someone from Adobe but after I submitted everything she requested she quit replying. THAT WAS 9 DAYS AGO. Did I mention that the CHAT IS DOWN in the middle of the day with no explanation of when it will be available again? I regret every buying an Adobe product but I did and I deserve to be able to use it but I cannot.
Does anyone have any suggestions??

As I mentioned in your other post, you may want to describe your problem. There are many users here that can offer excellent help (some who are more knowledgeable than Adobe support staff).

How do you get support from Adobe?

I cannot get any support or answers from Adobe. Chat: they said they couldn't answer my question, I had to call the support phone number. I did this. They asked for my phone number and said they would call back in 30 to 40 minutes. They called back in 5 minutes. I was then put on hold for just over an hour. And then they hung up on me.
I've had very few problems with Adobe in the past 10 years. Always quick, sweet help. Now, nothing.
How do we get help? Or are we just out of luck - too big, don't care?
Here's my problem: I am a Creative Cloud member. I downloaded Flash CS6 on my main computer, and my laptop. I rarely used the laptop, but had to start using it. As I was working with Flash on the laptop I noticed the brush tool did not have any options on the toolbar. No size, pen tool use, nothing. I restarted the program. Still nothing. So, I reset the program by holding down cmd+option+shift as I restarted the program. The proper message came up asking if I wanted to reset, I clicked yes. Still didn't fix the issue.
Given this program was downloaded, and knowing that problems can happen if the line "burps" during a large download I figured I'd simply uninstall Flash completely, and they go back and download it again. Nope, the button for download says it has been downloaded.
Now what? Adobe apparently can't help. Any ideas?

So, the answer is complain on the Adobe Forums if you need help and can't get it through the normal channels.
Thank-you for your help. After running the CS Cleaner tool it found a lingering file, which seemed to be related to AIR. Apparently I didn't get a clean uninstall and that's why the CC apps saw that Flash was on my machine. After CS Cleaner did its thing, the download became available.
I just wish getting the answer wasn't so stressful and time consuming. Adobe provides great products, now they just need to follow up with great customer service.

Help needed from Adobe for unauthorised activity on my account

Help please!
I bought some education software from an Adobe supplier on the recommendation of my school. It turns out (without me knowing or being told when I placed the order) that I was being sold old software, at what he now claims was cost price (interesting as I subsequently bought the next version for just $30 more). I have not been able to register that software as it was the wrong version for my region, and after a month of trying I asked for a refund.
He is now accessing my account, (probably from a link in an email i sent him!!) and is trying to get the software he sold me registered so he doesn't have to refund me!
Okay, so bad enough that I have hassles with this "person" but worse that he has access to my account and I seem unable to change this.
This whole process has been a nightmare!! I need to close two open cases immediately but can't get hold of Adobe by phone or on chat!!! Help please!

You should be able to contact chat support from http://adobe.ly/yxj0t6

Plugin or API from Adobe (for Adobe Reader) for Business Website?

I am looking for a plugin or API from Adobe (Adobe Reader or whatever will accomplish this) that can be added to our business website to make it easier for users to search through our manuals when they have questions about using the software. Does it exist? I want users to be able to type in a string and have the Adobe product search through all our PDF files for the file/page with that information.
If I am in the wrong forum please redirect me because I have been trying get help with this since 8am. Thank you.

Ok, you can go with one of the following:
* A search engine on the web server. There may well be one there already, needing to be set up to search a particular folder. Or you may be able to configure a search page without any need for setup. Refer to your web server admin.
* An intranet search engine. There may be one already on your intranet, just needing to be set up. Or you may be able to configure a search page without any need for setup. Refer to your intranet admin.
* A variation on the intranet search engine is the search box, such as the google appliance, a separate box on the internal network which becomes your private Google. Pricy, but readily understood by senior management.

Why is there not more support from VMware for Sprng 1.2 for Python

It would seem that VMware/Pivotal would support the framework that was created for Python. What happened?

If you want support from Apple you need to contact them by phone or visit a store.
If you are still under warranty, that would be the best thing to do anyway.
There are no Apple techs here on these forums. Apart from the hosts who manage the site, all the people posting here are volunteers; users, the same as you.
The quality of the advice varies, and considering it costs nothing, I'd argue it is good value, but one should be prudent and not believe everything that is said, though you could also apply the same to life in general.
This site is more extensive than many realize and finding the right place to post your problem can help enormously, as people tend to hang in the forums that they know most about.
Here is a link to the site map to explore.
http://www.apple.com/support/sitemap/
Remember you can always contact an Apple store for professional help.

How to Sync pictures from AD for users in Outlook Contacts?

Hi we recently enabled adding profile pictures to AD from sharepoint. This works fine, the attribute shows in AD and the pictures show in Lync. Now in Outlook there are soem inconsistencies. I am are running
Outlook 2010 windows 7 64 bit. The user pictures from the Global Address List show up fine in the people pane, however for users that I have a local outlook Contact created for the pictures do not show in the "people pane",
or the outlook "contact". however the picture DOES show up in the outlook "Contact card". If I click update on the outlook contact I get a message "no changes were found for this contact".
If I delete the local contact and re-add them the picture is there. I don't think the solution is to delete and re-add contacts, as the reason to have the local contact is generally because we have added info that is not in GAL.
Any way to force the sync of the picture from AD for local contacts?
Thanks,
Jonathan

For future readers of this thread, this article may give you some ideas:
Adding
Employee Photos to the GAL
Once you get AD Thumbnails in place, this article may also help:
Best Practices to Sync the GAL to Outlook Contacts

Update pushed from Adobe for Acrobat X failed and now the "print to a PDF" option is missing. How do I get it back?

Adobe pushed a security update to my computer and the update failed. Now the "print to PDF" option is missing from all of my programs. How do I get it back?
Version X.1.12.

Thanks. That's exactly what I did, but from the Adobe help screen. It did the trick, but I'm not very happy with Adobe for messing up my system.
I appreciate your answering back.

Photoshop Elements 6.0 stopped working, no support from Adobe?? Help Please

Hi, about 3 weeks ago I went to open Photoshop and it just was gone. I then found out I had a virus and since removed it but when I called Adobe for help because I was trying to reinstall and I kept getting a error message saying that the Data Cab file was bad. So then I was told that I had a bad disc or it was badly scratched. Well, wouldn't you think that they would tell me where to download it and just plug my key in?? No, they told me that since Photoshop 7.0 is out I would have to pay for help.
When trying to remove my virus I came upon these files:
Adobe Photoshop Elements 6.0 (Editor)
Problem
Stopped responding and was closed
Date
2/6/2009 9:12 AM
Status
Report Sent
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:     AppHangB1
Application Name:     PhotoshopElementsEditor.exe
Application Version:     6.0.0.0
Application Timestamp:     46e63819
Hang Signature:     7bd0
Hang Type:     0
OS Version:     6.0.6001.2.1.0.768.3
Locale ID:     1033
Additional Hang Signature 1:     d1bf52bf9d7903b19bd5baaa32a675c1
Additional Hang Signature 2:     4b83
Additional Hang Signature 3:     afc611e3b0c57ba5747db42e90236eb6
Additional Hang Signature 4:     7bd0
Additional Hang Signature 5:     d1bf52bf9d7903b19bd5baaa32a675c1
Additional Hang Signature 6:     4b83
Additional Hang Signature 7:     afc611e3b0c57ba5747db42e90236eb6
Extra information about the problem
Bucket ID:     463598710
So, after doing everything from turning off my antivirus, stopping the internet from loading and every troubleshooting tip out there I finally transferred the program onto an external hard drive via my other computer and then tried to load it from the external onto my desktop. Well there are about 7 different application.exe folders so I just unzipped all of them. now it looks like I have parts of the program but gives me a fatal error and wants to shut it down. Can anyone help me. I use it a lot to sell on ebay and I started my own business about 6 months ago and in this economy I am not making any money so I can't just go out and buy Photoshop 7.
Thanks in advance for your responses....

Just giving a suggestion which might not work.
Try downloading Trial PSE6 and use your Serial to activate it. Not sure your activation is expired or not. In that case Adobe Customer Care can help you.

No support from Adobe for users

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