No support from Adobe- going to have to make a complaint with Attorney General

I was recently in a fire (December 2010) and my Creative Suite Design Premium Student Edition was destroyed along with my new MacBook Pro. I have contacted Adobe since April 20111 to try to acquire a replacement and have had no luck. First off, I have received automated responses are that are not even a live person. For example, I explained my situation and that I obviously don't have my serial numbers anymore because they were detroyed in the fire. Adobe's response, here are your serial numbers, I am sorry you are having a hard time installing your software. Does that sound like a live person or perhaps a person that does not care.
Secondly, I submitted my proof of purchase (my mom had purchased the computer and Suite for me). All the information was available right on the sheet I submitted. They came back and asked me for the e-mail address of my mother so they could look up her student account. This was after I explained I was the student.
Also, I was informed by two people that I would need to fill out a letter of destruction and one person that told me I didn't. They also told me I could perform a platform switch since I know have a PC. However, when they finally got around to responding to my inquiry, they said it wasn't available anymore and I needed to upgrade to 5.5. Now mind you, I had CS5 and Cs5.5 came out in April. I have been contacting them since May, so they mean to tell me they have no more CS5 for PC? No, they are just trying to upsell, which would mean $399 for me.
I am very disgusted with the service at Adobe and the fact that they know they have a monopoly. They can have workers from other countries who live chat with you, and it takes 10 minutes for them to translate. Not to mention the fact that if you need support by phone your wait time is 40 minutes. They also have a tendency to close my cases even before they are resolved. I know there is a window of 5 days you have to respond in e-mail, which I have done, but they still close it when they feel like they don't want to be bothered.
Have you ever scene the movie, Rainmaker? This situation is like that movie. They deny all claims and even when someone keeps submitting they continue to deny, playing the odds that someone won't contact an attorney. They are totally in the wrong. There is no way you can say that they are right when they don't actually read e-mails and provide awful customer service. I feel sorry for the people that work at Adobe and think they have a good job. Look what your company stands for. This is why they are not listed in the Better Business Bureau.

You are not addressing Adobe here. This is a user to user forum. The only forum that Adobe has an official presence is the adobe.com forum:
http://forums.adobe.com/community/general/adobedotcom_feedback
Reposting there might generate a response from Adobe. I am sorry to here that you have suffered the loss in a fire. Never having been in a fire I cannot imagine what you have been through. I have suffered with losses due to flooding and that was bad enough. Adobe may not have a legal responsibility to help you, but maybe Adobe will help if for no other reason than the goodwill it will generate.

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No support from Adobe for users

I'm extremely disappointed that I have have had zero feedback or response to my queries to get my digital editions to work. It used to work, but now I cannot load any ebooks. E_ACT_NOT_READY message. Not the same as other ones posted. Why is there no contact information for support from Adobe and they do not even monitor and respond to queries on the discussion forum? I'm very frustrated.

There are also many reasons why users seeking help are not getting any...
they often do not specify their OS and version
they often do not specify their browser and version
they often do not specify the exact error message(s) they are getting
they post into existing topics, saying "I have the same problem", but in fact have a quite different problem
they post that they have tried everything - which doesn't mean anything to me

Want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(

Hello,i want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(
I already tried every step on the support site, but Photoshop, Indesign and Illustrator still don't work. So this is an S.O.S. here...

I've repaired many a 150:30 error using this method. First make sure your account is an Administrator type.
When you type sudo <space> and drag LicenseRecover.py into the Terminal window, this is what you should see when you press Enter.
Type in your admin password if any, and let the script run and finish.

How does one get tech support from adobe? is there an online "chat" service?

How does one get tech support from adobe? is there an online "chat" service? There formerly was a telephone help service. There is no phone number shown in "help.adobe.com" Has phone support been eliminated as a cost-saving measure?

There is finite help available via chat & phone
http://www.adobe.com/support/download-install/supportinfo/
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I just need to transfer my contact list on the new computer?
Ok, thank you for the information!

If i buy ipad mini from website for sprint or verizon should i have to make a contract with cellular supplier or not and if i take it to England does LTE (4G) will work their with my carrier

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Need Adobe Elements 11 Support from Adobe

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Anyone from ADOBE out there?

How do you get support from Adobe?

I cannot get any support or answers from Adobe. Chat: they said they couldn't answer my question, I had to call the support phone number. I did this. They asked for my phone number and said they would call back in 30 to 40 minutes. They called back in 5 minutes. I was then put on hold for just over an hour. And then they hung up on me.
I've had very few problems with Adobe in the past 10 years. Always quick, sweet help. Now, nothing.
How do we get help? Or are we just out of luck - too big, don't care?
Here's my problem: I am a Creative Cloud member. I downloaded Flash CS6 on my main computer, and my laptop. I rarely used the laptop, but had to start using it. As I was working with Flash on the laptop I noticed the brush tool did not have any options on the toolbar. No size, pen tool use, nothing. I restarted the program. Still nothing. So, I reset the program by holding down cmd+option+shift as I restarted the program. The proper message came up asking if I wanted to reset, I clicked yes. Still didn't fix the issue.
Given this program was downloaded, and knowing that problems can happen if the line "burps" during a large download I figured I'd simply uninstall Flash completely, and they go back and download it again. Nope, the button for download says it has been downloaded.
Now what? Adobe apparently can't help. Any ideas?

So, the answer is complain on the Adobe Forums if you need help and can't get it through the normal channels.
Thank-you for your help. After running the CS Cleaner tool it found a lingering file, which seemed to be related to AIR. Apparently I didn't get a clean uninstall and that's why the CC apps saw that Flash was on my machine. After CS Cleaner did its thing, the download became available.
I just wish getting the answer wasn't so stressful and time consuming. Adobe provides great products, now they just need to follow up with great customer service.

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IS THERE ANY WAY TO ACTUALLY GET SUPPORT FROM ADOBE?

I swear Adobe acts like they hate their customers. I've been having a problem since June 18 and I am getting nowhere. At that time their so called "support" site was down for days. Somehow I eventually established a support case that I could see when I logged on to my account. I submitted everything they asked for. Now it is gone, poof. I cannot see what happened to my case. I was also exchanging e-mail with someone from Adobe but after I submitted everything she requested she quit replying. THAT WAS 9 DAYS AGO. Did I mention that the CHAT IS DOWN in the middle of the day with no explanation of when it will be available again? I regret every buying an Adobe product but I did and I deserve to be able to use it but I cannot.
Does anyone have any suggestions??

As I mentioned in your other post, you may want to describe your problem. There are many users here that can offer excellent help (some who are more knowledgeable than Adobe support staff).

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ADS - end of Support from Adobe

fyi
http://www.adobe.com/products/server/documentserver/
In our continuing effort to provide the most innovative and useful software to our customers, it is sometimes necessary to retire a product as new technology improves the services it provides. This is the case with Adobe Document Server, which was first released in March of 1999 as the first multi-function, server-based PDF generation product carrying the Adobe brand. Since that time, Adobe made significant investments in enterprise automation solutions. Acquisitions of companies such as Accelio (JetForm) and Q-Link for instance, were pivotal in providing the foundation for the now widely accepted Adobe LiveCycle product line, which was first introduced in June of 2004.
Adobe Document Server was designed to perform a number of PDF-based operations in a server environment such as PDF distillation, page assembly, document formatting, and form data merge/extraction. Over time, customers encouraged us to expand and enhance most of those capabilities. The Adobe LiveCycle line of enterprise server software has given us the ability to do just that, providing richly enhanced capabilities across what is now a family of integrated products. We are pleased to offer these powerful next-generation alternatives to Adobe Document Server customers.
PDF distillation and page assembly - Adobe LiveCycle PDF Generator ES
Document formatting u2013 Adobe LiveCycle Output ES
Form data merge/extraction u2013 Adobe LiveCycle Forms ES
Although Adobe Document Server will no longer be available for purchase, Adobe will continue to support this product. Pursuant to Adobeu2019s Support LifeCycle Policy, core support for Adobe Document Server 6.0 will extend to December 31, 2008. Extended support is available for an additional two years beyond that.
View the Adobe Document Server Migration FAQs (PDF, 130KB)
Adobe is committed to helping you select the right product for your organizationu2019s requirements. If you have questions, we encourage you to contact your Adobe sales representative directly, contact Adobe Customer Service at 888-649-2990, or contact an Adobe sales representative.

Nessimi,
Please close the thread if it cleared your doubt.
Chintan

How can I reinstall my programs if I downloaded them from adobe and dont have a physical disc?

I need to reinstall my cs5 design premium, but I didnt purchase the physical copies just downloaded from adobe. How can I reinstall the software?

The following discussion thread http://forums.adobe.com/message/3980334#3980334 provides steps for you to locate your download files on Adobe.com.

I HAVE JUST BOUGHT a MacBook air. The earphone output doesn't work. I read somewhere that you have to make a choice with internal speakers. How?

I have just bought my first Mac a MacBook Air 11 ". Thwe external output doesn't work . Do I have to make a choice between internal and external speakers? If so, How?

Go to System Preferences -> Sound -> Output.

Pathetic support from Adobe.

Hi,
I went through a nightmare, trying to get my software upgraded from Master Collection CS3 to Design and Web Premium CS6.
1) Firstly, I had trouble paying for the damn software through their online store. It failed at checkout and asked me to customer support. After waiting for 30 mins in queue got someone who - after sometime - said that she cannot help. Her answer as that this was a U.S. office to help US shopping carts, and this matter needs to be resolved by U.K. Gave me a U.K. number and I failed to reach anyone.
2) I tried again to call. This time a gent answered. I gave him the serial number and asked him to check if I am eligible for the upgrade. He replied in affirmative after checking my shopping cart and asked me change the country to my location. I paid for the upgrade and got the order number with download instructions.
3) Downloading was painful. The 4 GB file stops after about 200 MB and after 5 times locks out the download! The hunt for solution in the extremely unfriendly Adobe site begins! I was asked to send a mail to digital river, which I did. Thankfully someone from the support forum said that I can download a "trial" and use the new serial number.
4) To my horror the new serial number did not work! Went on chat with a customer support person, who said that it doesn't work because the old serial number was a "volume" license while the one that I had ordered was not. The support person asked if I want a refund. I asked him to process it.
I wanted to raise a formal complaint and asked for a url where I can raise it. The url link does not have a "complaint" section in it! Adobe seeks input only on bugs, features, piracy and what it wants. I assume Adobe does not want to hear about what users have to complain about!
I asked the support guy to help me repurchase. The least I expected was someone to send me an email me with clear instructions on how to purchase. He asks me to contact the sales department - which was closed today!
5) If I try to buy the software again from trials, it goes to the US website.
This is the only forum, where I seem to be able to vent my frustration.
Good luck Adobe and thanks for your fantastically pathetic customer support! You just lost a customer!

Jeff,
Case numbers are #0208811567, #0208932958 and #0208983893. Country is
Singapore.
(1) If I click on Buy Now from my trial download, it leads to this link
after choosing Singapore.
http://store1.adobe.com/cfusion/store/html/index.cfm?_uo0=storesSG&_uo1=busstore_sg&countr yField=storesSG&storeField=busstore_sg&btnGo=
page.
(2) Clicking upgrade on...
...goes to ....
...and checkout from this page...
...gives me this error....
Note:
a) I had already chosen Singapore in step 1.
b) This doesn't show anything about license type. How am I supposed to
know? Can't you make it more intelligent to extract what I have from your
database and stop me from purchasing the wrong one? This is making us
waste time with refund and support merry-go-round.
What is the way out?

No support from Adobe- going to have to make a complaint with Attorney General

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