Nobody answers live chat. I have a dispute with my bill.

Moved to billing

First rule of dealing with all big telecoms like Comcast. "Your first bill is your worst bill"...
http://customer.xfinity.com/help-and-support/billing/what-to-expect-with-first-bill/
OBLAWYER wrote:
I have questions about my initial bill. The amount I was quoted (and I have it in writing) in a transcript I printed out) is far less than what I am being billed. I have tried live chat a few times and the screen always says "waiting for an analyst". This is unacceptable.

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I was in a car collision and need proof of my location when I called 911. The Police Dept., refused to respond, since there were no injuries. Now, I have a dispute with the other driver who is falsely stating accident happened at another intersection. I

I was in a car collision and need proof of my location when I called 911. The Police Dept., refused to respond, since there were no injuries.
Now, I have a dispute with the other driver who is falsely stating accident happened at another intersection. In addition of calling 911 twice, I also took pictures of damages. Unfortunately, I did not take pictures of the intersection signs.
My AT&T carrier states that this info. can only be disclosed by a subpoena. My insurance carrier states that they will not subpoena this info., since it is a civil case only.
The Police Department does not keep records of calls they do not attend to.
How can I get this location info. from my i phone device if at all possible?
Thanks,
Pecosa
iPhone 4, iOS 6.0.1

Johnathan Burger,
I did take photos of the damages to car and license plates, but NOT the intersection signs.
How do I get the GPS Data in the exit data of photos? Please advise.
Thanks,
Message was edited by: Pecosa
Message was edited by: Pecosa

I have a problem with my bill

I have a problem with my bill you took $20 out and I have not got anything

You have to contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Any chance of sky answering Live Chat at some point?

Up to an hour and a half of waiting now! Probably everyone complaining about the increases in price lately with no evident improvement in service!

For anyone still having trouble getting through to sky when using the live chat on their site. I waited for about 4 hours with no reply but managed to find a faster way to get through to their chat. I first used this live chat instead: <REMOVED> This is just their general chat so if your looking to do something like cancel or downgrade etc. they wont be able to help you directly. However what you can do is tell them you have been waiting hours to get through on the othe rlive chat and dont want to spend money calling them via phone and what they will do is direct the live chat to the actual live chat your looking for to cancel etc. I done this about an hour ago and they transfered me to the live chat for cancelling and told me there would be a waiting time of 3-5 minutes. I got through in about 3 minutes. The live chat in the contact section is a disgrace. I waited hours with no one answering but then when I used that other chat the guy transfered me to someone within minutes. No doubt its just a big con so they can talk to you on the phone to hit you with their sales patter to try and get you to stay, hense the massive, bold phone number underneither the slow to respond live chat. I hope this helps someone avoid having to sit around for hours wasting their time. Moderated: Removed unsafe content/security risk

I was told in live chat i have a $100 credit added to my account but i cant see it or find it?

Because there was a mishap with my bill and they gave me an $100 credit but its no where to be seen

Thanks for reaching out for assistance zheltz96. May I ask what mishap did you have on your bill that warranted a $100 credit/adjustment? Keep in mind that any unbilled adjustment will show on the bill once the bill cycle completes. If your bill cycle hasn't arrived then the credit will not be viewable yet.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

I have a problem with my bill and chat isn't working.

I would love to be able to email someone about my bill. I am out of the country and do not want to call unless it would be a free call. I wouldn't mind chatting, but it has said chat is offline all day, even though it has been within the time listed. Can someone contact me directly?

That's not extremely helpful right now. I would love to get help online. I don't mind chatting but Live Chat is never online when it says it should be.
I also have other problems - like I can't log in to my account without going through the "Forgot user ID" process. Does the support site not work with a non-US IP? I don't understand how this is so terrible and I have to submit a question through a support forum.

I can't open my apple id. Says i have a problem with billing, but really i don't have any problem with my billing

I can't open my apple id. Says i have a problem with billing, but really i don't have any problem with my billing

If you see a message that's there's a billing problem, you need to contact Apple directly > Mac App Store - Apple Support

I asked to cancel my order through live chat and have received nothing back after confirmation

Please can you get back to me and I will provide full order details so you can cancel the order.

Hi there,
I see that refund has already been initaited against your Creative Cloud Team order as per your request. I have sent you the refund reference number in private message.
Thanks!

I'd like to buy the latest Acrobat version as I have version 8 but I have a dispute with Abobe

I inadvertently purchased two copies of elements when I was having a download problem and Adobe will not credit me with the cost of one version

Hello Rave.
I bought both copies within about a week or so online.
When I did not think the download of the first purchase was successful, I
purchased a second copy. So I bought two copies of the same program and
downloaded them to the same computer.
October 29, 2009, Elements 8 Plus. Order AD002677258 for $146.99. Adobe my
account shows this order returned but I don't know why.
November 4, 2009 Elements 8 and Adobe Premier Elements 8. Order AD002690087,
$157.49.
All the very best.
Sincerely,
David Hedmann

I want to download a free app but, when I'm about to finish it, it says that I have a problem with the billing and that I have to provide valid credit card info to continue...

The thing is, I've never used my credit card to buy a thing on the app store... and when I go to the purchase history, there's nothing...
I've tryied to change credit cards, and I always calls invalid, that I've got the numbers wrong... but I've put them right...
what should I do?

Hello Snoweagle57,
It sounds like you are trying to download a free app, and when prompted to enter a credit card it is declined. I would use this article to go into iTunes and change your payment method to None:
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/ht1918
If you are unable to select None, the following article may help you determine why:
Why can’t I select None when I edit my Apple ID payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
Take care,
Sterling

Have a problem with my bill

How do I talk to someone? No number for customer service on my bill or online???

The number for customer service is on your bill. The search on Google wasn't a needed step.

Hi i have a problem with my billing information i cant click the none option

i cant seem to access the none button on my ipad for credit card

How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
 Cheers, Tom

Slow speeds even slower live chat

Is there anyone actually answering live chat for sky?I signed up with Sky in January with great hope it would be faster then Tiscali. So im paying £10 more for what seems to be a worse service.The speeds i should be getting according to Sky is between 5-11 mbps, but reality is i get about 2mbps.When i reboot the router the speed is between 5-6mbps, great......BUT its short lived a few hours later the Internet drops completely and im back to 2 mbps again. By the evening times its as low as 0.2 mbps.I have been watching live chat all day but its never available.Connection Speed3926 kbps1113 kbpsLine Attenuation43.5 dB27.7 dBNoise Margin2.8 dB6.6 dBModem Status Connected DownStream Connection Speed3926UpStream Connection Speed1113VPI0VCI38 This is starting to drive me mad....im thinking of going back to Tiscali.

You should be getting around 7.9mbps based on your attenuation figure. Rhe one thing that stands out is your Downstream Noise margin its lower than it should be which leaves no room for the drops that happen during the day,which will be causing your connection to drop. You need to try using just the test socket to see if it helps,if it doesn't then you need to call Sky and ask them to manually profile your line(you may need to speak to tier 2 support to get that done).

Skype for Websites? Live Chat

I'm hoping to use Skype as a contact point for customers on my website and have looked into Olark & Zopim but would prefer to use Skype if possible.
Is their an IM widget or Live Chat where you can interact with clients?

I am very frustrated ... I have a simple question about services from Skype. What are the benefits of Skype Premium? OR is it even offered anymore? Skype premium was required for video communication with my WebSpanish classes,I don't quite know what to do at this point!

When to use the billing live chat team

The BTCare Community Forum is a place where customers can ask and answer questions about BT’s products and services.
If you need advice with your BT bills, please use oursearch facility first to see if someone else has already posted an answer to your question.
If you can’t find the advice you were looking for, post the details of your question on the forum to get help and advice from fellow forum members. Remember not to include any personal or account details though!
We know that there will be some occasions when a customer will have a question relating to their account that only BT can answer, and if you need direct help from BT about your bill you can use our billing live chat facility, but also you should note that the advisor at the end of the live chat can only deal with simple billing queries, so don’t forget to consult the community first before using the live chat function.
Please only use the billing live chat if you need direct help from BT and your query relates to your bill and account charges. If you have a general question or you think your question can be answered on the forum, please post it on this board instead.
When not to use the billing live chat
Below are some examples of when not to use the billing live chat:
- To place an order. Go instead here if you’re a new customer, or if you’re an existing customer;
- To report or get an update on a fault. Instead click here ;
- To reset your passwords. Click here on advice on how to reset your password.
If you still need help from BT about any of the above, please contact us.
How to contact the billing live chat team
Click on this banner for help with your bills.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Nobody answers live chat. I have a dispute with my bill.

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