Nokia's Warranty!!!

Hi,
Does anyone know what is Nokia's policy when it comes to Warranty on repaired Phones, i.e...how many times does the phone need to be returned/repaired to/by Nokia before they even consider replacing the Phone and/or giving the money back???

It depends on what country and what the laws are their. Their is no thing as "if a nokia product dont work after 3 times in the repairshop then you get a new one". I know that in Norway (been a long time since i lived their), they had this thing that if a Product had been into a repair shop 3 times and still had the same problem then you get a new one. But i dont know if this is the product type or the laws in the country
From the Cold north
Arildm

Similar Messages

Nokia Extended Warranty

hi there, just to let you know - in Australia, there 's a way to extend the warranty for your Nokia . At minimal cost, Nokia Care Protect gives 12 months extra warranty . I got mine at the Nokia Care Centre.
Here's info on it http://www.nokia.com.au/get-support-and-software/repair-and-recycle/nokia-care-protect

Just for your information, NCP Is available in the following countries:
Australia - evoucher - public URL http://www.nokia.com.au/careprotect
China - sales package - public URL http://www.nokia.com.cn/careprotect
Indonesia - scratch card - public URL http://ncp.nokia.co.id/
India - voucher - public URL http://www.nokia.co.in//get-support-and-software/repair-and-recycle/nokia-care-protect
Are you Ovi?

Nokia N97 Warranty

Hello, I had purchased a Nokia N97 with a 12 month warranty from the Philippines in September 2009 and I had came back to U.S. as that is where I live. But I just found out that my warranty is not valid here in the U.S. Does anyone know if it's possible to transfer the warranty over to the U.S.? Is it possible to buy an insurance or something right now for my phone? Thanks
P.S. I don't have the receipt of my purchase anymore because I could not bring it back to the U.S.

Hi
Unfortunately you won't be able to transfer the Nokia warranty over to the U.S as the warranty is only valid for the region the handset was intended for, Europe, U.S, Asia etc.
You might be able to take out insurance on the handset but you would need to check this with the actual insurance company to see if they would cover imported handsets
If this Post is helpful. A click on the White Kudos star is always Appreciated
Last Nokia: Nokia Lumia 800
Current Phone: A Non Nokia Device
Previous Phones:Don't Ask ;-)

Nokia Care Warranty

If my phone was bricked during an update and was sent to the care store, 2000Kilomtres away, how lond would it take to be brought back with a replacement/ fixed? under the warranty..
User Of The Big Lumia 625
Solved!
Go to Solution.

This would depend on several factors contact your nearest nokia care point for assistance if its covered under warranty.
Depending on your device and option you chose to update the device there is options available to re-install the current update.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

The Nokia vs Customer Service Challenge

Nokia, let's see what your made of?
I bought a nokia N97 around 3 months ago. At this stage the Blackberry was the phone to have (still is) but being the nokia fan that I always "was" decided to go with the N97. Now please understand that this phone was an out-right purchase, not "free" on some contract, so it set me back a few bucks.
I have since talked friends out of taking Blackberry's, iPhones and other brands, convincing them that the N97 was the best phone ever made!
Since the beginning of month 2 I have had nothing but trouble with this NASTY piece of hardware that Nokia has sold to me at the price of 2-3 months rent of a house or a cruise for a week to some island.
The phones final destination and what happened today, which is what got me to challenge NOKIA on this forum is this. My phones battery died, I plugged it in using the original charger, with absolutely no response from the phone. I then thought it was a batter problem, bought a new battery, put it in and the phone came on. Then wanted to charge the battery as required, no response.
I then tried the USB data cable, no response from the phone or the PC. I called nokia up and was told to do a hard reset as it was a software problem (hahahahahahaha) what ever! I gave them the benefit of the doubt as they are Nokia and they should know what they are talking about right? LOL. I reset my phone, lost all my data, 3 months of images, email, contacts etc (I admit, I should have done a backup). My mass storage is non-existent anymore, it does not even open the folder or the drive, it tells me it is in use.
Even if my data was still on the phone, how would I get it off? The USB does not work. And how do I charge the phone?
I am very disappointed in my choice for taking the Nokia apposed to the iPhone as was my other choice, but even a Blackberry would have proved a better choice.
I would like to challenge Nokia right here to contact me and come up with a solution, to fix the phone for me (and provide another while doing so) or giving me a replacement. I will update the thread on a daily basis with all (if any) feed back I get from Nokia.
Come on Nokia, show us what your made of!
Kind Regards,
Jonathan de Reuck
Johannesburg
South Africa

Right now having had two posts removed as they are 'disrespectful to Nokia' or involved pm from Nokia, I try again (hopefully this is anodyne enough to get through):
Used to be nokia Fanboy not so any more (too old and see below):
Nokia N95 owned for 6 months. Returned after 6 months faulty - took refund.
Nokia N97 2 replacements - first two units failed almost out of the box.Third after 8 months with software problems. I felt s/ware to be flaky from the start I am afraid.
Nokia N900: pretty happy with this but bit discontent with Nokia obsolescing (expensive) mobile so fast. But now N900 returned to Nokia under warranty (unable to recognise sim card), returned to me one week later with same fault but now with Sim bracket totally detached.
First line support suggest that I wait a week while they investigate. Called back to make complaint and Nokia agree to UPS pick up next day.
Cal Nokia one week later and told phone is with UPS to be delivered and I should expect on that day. Call later to confirm but asking to be put through to second level support who then inform me that phone is not in delivery but is waiting for quality and assurance testing.
Nokia tell me that I should track through case reference: enter reference supplied to their website and response is that there is no information about this repair.
I am now told Nokia will call me next Tuesday.
Compare and contrast friend has problems with HTC Desire (slow to boot/turning itself off occasionally). Replaced within week of first phone call.
Have spent 2-3 hours on the phone over this.
This post is to give my experience which may be different to others. I may have been unlucky but it is my experience so I would be grateful if it could remain. Others with a positive experience feel free to disagree and chip in.

Disappointing Nokia's responds level

Dear Nokia,
After 4 visit to Nokia care center, 12phone calls to the same center, 3 phone call to Nokia care India.
After 20 days of waiting.
I am getting the same answers
"The contact is not available"
or
"case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest."
Reference numbers: 1-14487089401, 1-14495612197 & 1-14487089401.
Could you please assign some one to solve all the problems casused to me by Nokia care center.
For your quick reference below are the copy of emails sent and received between me & Nokia.
Dear Senthil,
Thank you for e-mailing Nokia Care. The Service Request Number is 1-14487089401
This e-mail is in reference to concern related to repair quality of your Nokia Lumia 920. I regret for the inconvenience caused to you.
In response to your e-mail, I would like to inform you that the case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest.
Thanks & Regards,
Aniket Singh
Nokia Care Representative
India
[THREAD ID:1-6NQB9YB]
-----Original Message-----
From: *******
Sent: 06/08/2013 02:28:05 PM
To: <[email protected]>
Subject: Re: The Service Request Number is 1-14487089401
Dear Ms.Sharma,
I just wanted to let you know that its been 4 days no one from your team or
nokia called me to assist.
Please advise.
Below is last email you have sent.
On Aug 2, 2013 4:45 PM, <[email protected]> wrote:
> Dear Senthil,
>
> Thank you for e-mailing Nokia Care. The Service Request Number is
> 1-14487089401
>
> This e-mail is in reference to concern related to repair quality of your
> Nokia Lumia 920. I regret for the inconvenience caused to you.
>
> In response to your email, I would like to update you that the case has
> been already forwarded to the concerned department. Our representative will
> contact you at the earliest.
>
> NOTE: Only our backend team is authorized to process your request for
> device replacement post technical diagnosis of your current device and
> Nokia does not have any refund policy.
>
> Thanks & Regards,
>
> Amita Sharma
> Nokia Care Representative
> India
>
> NOKIA Support Services:
> 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send
> it to 55555* (e.g. NCC DELHI)
> 2. To book an Appointment with Nokia Care Centre, visit
> http://www.nokia.co.in/appointment
> 3. Online Support: http://www.nokia.co.in/support
> 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the
> nearest Nokia Care Centre
> 5. Warranty Terms & Conditions:
> http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/
> * Premium SMS charges apply
>
>
> [THREAD ID:1-6NQB9YB]
> *--*--*--*--*--*--*--*--*--*--*--*--*
>
>
>
>
> [ANY FIELD NN]
> [Type:Complaint]
> [Topic:Nokia devices and accessories]
> [Sub topicupport, Service Points or repair]
> [Messageear Sir/Madam,
>
> Sub: Complaint regarding Nokia care center Hello telecom center pvt ltd.
> Nokia Care Center Hello Telecom Pvt ltd
> Umalaya Plaza, 1st Floor, Y-214 2nd Avenue anna Nagar.
> Chennai 600040
>
> I am writing this email after continuous disappointments by Nokia Care
> center
> .
> Here’s what happened, I am not sure it might be April or May My Lumia 920
> showed up some sim error luckily it was under warranty time as I brought
> this mobile on Feb 2013. After several follow up and a couple visit to the
> ---- Nokia care they have fixed the problem and returned the mobile in a
> working condition. I was very happy with Nokia and its services till July
> 18th morning all my satisfactory level with Nokia has gone away after
> seeing the same old sim error which I have seen earlier. Now this time
> Nokia care Kodambakkam as I am residing near to this center everything went
> smooth until Mr. Parthasarathi – Engineer Nokia care showed me the inside
> part of my phone and said the board was tempered and he will not take this
> mobile with warranty covers. It was hard to believe that in earlier service
> my mobile board was tampered by Nokia care in Anna nagar and Nokia care in
> Kodambakkam will not take any responsibility being caring the same name on
> their sign boards “Nokia”.
>
> However the Engineer was polite enough to advise me to contact the Anna
> Nagar Nokia care as they are the one who serviced the mobile earlier with
> no other options I agreed to contact the Anna nagar nokia care and
> requested to returned the mobile so that I could rush but when he returned
> the phone the shock was too heavy, display touch screen was not working. I
> was very much annoyed to see the touch was not responding but the engineer
> was very clear on his statement “ This problem is only because of tamper
> in the board and the service center who repaired earlier will only be able
> to help”
>
> After a 20 mins of argument the engineer agreed to give the problem and
> additional touch no response after he opened the phone in writing. One of
> the attachment is the job sheet photo copy in which he had mentioned that
> the touch was working fine when it was received and stopped working when
> it was returned. I have made a special request to give all the findings in
> writing because till that time I was completely unaware of the damage which
> was done by Nokia care Anna nagar in the previous service also I don’t
> want them to say that my mobile display was physically damaged as it was
> working perfect time before I visit Nokia care Kodambakam.
>
> Visit to Anna nagar Nokia care started all good mobile & IMEI numbers were
> checked and the mobile was received under warranty also acknowledged with
> the Job sheet as a proof of my mobile submission . It was on Saturday 20th
> July 2013 the counter staff mentioned that I would receive a call from
> Nokia care only by Monday 22 -07-2013 for the delivery. Since no one
> from the service center called me till Monday evening I contacted the
> center by phone and I was happy to hear that they fixed the problem by
> updating the software and kept for observation and promised the delivery
> next day (23 -07-2013) I was expecting the call from the Nokia care on 23ed
> but the day gave disappointment only with no call at all. As a second time
> I contacted the Nokia care over the phone on 24-07-2013 and end up hearing
> the same old answer “ Your mobile is under observation, will give you call
> before the evening with confirmation for delivery. Surprisingly after 10
> mins I received a call from Nokia care and the lady staff who spoke to me
> said that they will replace the display with new one as the display in the
> phone presently is not repairable and requested to wait for 2 more days to
> change as they don’t have spare display in stock. I was happy at least some
> one called me.
>
> But this happiness didn’t last for hours around 5pm the same lady staff
> called me and said “ Sir your mobile display is not original” “ So it wont
> come under warranty you have to pay INR 15,000 to fix it.”
> Now I have started thinking “ Why I have decided to buy a Nokia mobile in
> spite of all my friends advise to buy HTC/Samsung)” My mind was only
> saying that I have wasted INR 37,000.
>
> With all this bundle of disappointments I have decided to visit the Nokia
> care to meet the manager in charge. The manager in charge, with no
> different told me the same thing which was told by their lady staff. This
> time I was not in any mood to argue hence I have made my point clear with
> saying that I will write all this mischief ‘s played on me to Nokia support
> time and will go for court of justice to claim all the damages caused my
> Nokia care including my advocate fees. After hearing this manager stood
> back from his word and requested for 2 day time as he would send my mobile
> to Nokia head office for verification and will give me a call before
> Saturday (27-07-2013) evening.
>
> After Saturday I have realized that Nokia pulled all my passions waiting
> for a responsible action. Till Wednesday no call from the Anna nagar Nokia
> care. As a first time I called Nokia care 30303838 and filed the
> complaint. August 1st today, I received a call from Nokia support team and
> enquired all the problems I have faced and the gentle man promised that
> someone from Nokia will call me within 72 hours with a resolution.
> I have clearly mentioned all this happenings to help/support your
> investigation.
>
> Attached are the 2 job sheets for your reference.
>
> Look forward to hear from.
Moderator's note: We removed the personal and phone details indicated in the message. Posting this information on the Nokia Support Discussions is not recommended.

yes u r right i'm from egypt i feel cheated for buying e72 it's a big fail in the world of smart phones
i feel frustrated and even i'm afraid to even open my notification or inbox or even change themes or a wallpaper as all of the firmware is a complete failure and i went to nokia care 3 times and it happens to be located miles away from me and the nokia carless line as it is located at a saudi arabian country i can't understand their accent really they r really carless and when the line disconnect they never care to call u back (HTC ts careline)calls u after 3 min if line is disconnected
and the only way to get support is by this discussion support forum i hate my nokia it made my feel sick and really psychologicaly damaged .... and really i want to change it altough it's only 4 months old and i went to nokia care in the first 2 weeks can u belive that????????????????!!!!!!!!!!!!!!
any way i have anothe smart phone which is my old htc wm 6.1 and it's working more stable than my brand new expensive E72 which is **bleep** and rubbish
shame on u nokia
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

Help me nokia asha 306 Plz Help Me

Hellow dear sir
plz help me about nokia asha 306.
my nokia asha 306 is not sport jar file.
i update my mobile v7.42 07-05-13
when the orignal softwere not this problam
plz give the new softwere of nokia asha 306
waiting 4 your reply
thanks
***Alone***

I request you to kindly re-install the software of your Nokia device. Before re-installing the software kindly take the backup of your device.
Please follow below mentioned steps to take backup of your phone:
1. Connect your phone with PC via USB cable.
2. Select Nokia Suite mode.
3. Run Nokia Suite Application.
4. Click on Tools.
5. Click on Backup.
6. Click on Next.
7. Select Content for Backup.
8. Click on Start to perform Backup Operation.
To restore device backup please follow below mentioned steps:
1. Connect your phone with PC via USB cable.
2. Select Nokia Suite mode.
3. Run Nokia Suite Application.
4. Click on Tools.
5. Click on Restore.
6. Select the latest backup file from your PC.
7. Click on Start to restore.
Note: Your device should be fully charged before backup and restore.
To re-install your phone software, please connect your device via Nokia Suite and follow below mentioned steps:
1. Go to Tools.
2. Click on Software Update.
3. On the Software Updates page, under your device click the reinstall link to start the wizard that will guide you through the reinstallation of your device software
Note: Before re-installing, please remember following points:
1. Take backup of your devices using Nokia Suite.
2. Your device should be fully charged.
Please "Do Not Remove" your device during re-installing process.
You can access the link mentioned below in order to download Nokia Suite:
www.nokia.com/nokiasuite
In respect of the concern regarding Orkut , Chatting application, Social application, Music applications I request you to download related applications from Nokia Store by accessing the below mentioned link:
www.store.ovi.com
Further, I would like to inform you that you can download the map data using Nokia suite. But for this you have to connect your device with PC and have to run Nokia suite in your PC. Kindly follow the below mentioned steps to download Map application:
1. Connect Device to PC using USB.
2. Launch Nokia suite on PC.
3. Click on Maps icon.
4. Select the Regions such as America/Europe/India.
5. Click on the country which maps data is required.
6. Click on download. Wait until maps data is downloaded on device.
Kindly let me know if you require any further information or help.
Thanks & Regards,
Sujith Varghese
Nokia Care Representative
India
NOKIA Support Services:
1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI).
2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment
3. Online Support: http://www.nokia.co.in/support
4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre.
5. Warranty Terms & Conditions: http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/
*Premium SMS charges apply

Nokia N80 Internet Edition Software Update Issue

Hi,
I would like to express my disappointment for the poor service that Nokia has given me. I purchased a Nokia cellphone because I believed it was a reliable company. Nokia is operating in a global world, promoting online upgrades internationally. This does not rely on borders, and yet, on the ground Nokia is inflexible and has not responded to the mobile global population. Despite being within the warranty period, I have to pay a considerable sum of money to fix a problem caused by the online upgrades that Nokia promote.
I used the New Zealand Nokia website to update my Nokia N80i software, and the message on my PC said that the update was completed successfully. When I tried to use the phone there was a message on the screen telling me to contact my retailer. From then on my problems started.
I called the New Zealand Nokia call centre (where I live) and I explained the problem and they advised me to go to the nearest care center, and I did that. As this unit was purchased from abroad (Singapore), I was advised that as the New Zealand care centre is unable to service my Nokia N80i.
I was told to send the phone to a Nokia Care Centre in Singapore because they would have the current issue on hand. Even though the fault was caused by the computer updates, I was informed that the issue would need to meet Nokia's warranty guidelines and be within its warranty period (my phone was under the warranty period at the time) for the repair to be covered under warranty. In any case, I had to cover all handling charges such as courier charges. Having received this advice I paid for the phone (with warranty card) to be couriered to Singapore.
Nokia NZ told me if the phone has been posted to the care centre in Singapore, I should tell them IMEI Number, Date of Purchase, Airway Bill / Consignment Number - which I did.
I then went through a very painful process of dealing with Customs Singapore regarding GST charges. Before it left customs (as I didn't want to pay GST on an item I wasn't importing into Singapoer), I received a call from the Singapore care center advising me that they cannot fix my phone as it is from the Hong Kong market (even though it was purchased in Singapore!!!!) I'm not sure how they could tell me this now (when they hadn't received the phone in Singapore) as they couldn't tell me this when the phone was in New Zealand.
They now said I needed to send it to Hong Kong instead. I told them I could not afford to pay anymore money as I already spent lots to send the phone to them, only to have it return to New Zealand at my cost (which happened when I didn't pay the excessive GST charges).
Nokia then told me to throw my phone in the rubbish and forget about it because they are not responsible for it.
This whole process was ludicrous. The phone was working fine before I tried to use the online update feature, and yet, Nokia refuse to take responsibility for the faults caused by their updates.
Right now I am left with a dead phone. Can anybody help me to fix it?

I am very sorry to hear about your predicament. I always keep my fingers and toes crossed when I update firmware as it can be a risky exercise.
Nokia warranties are usually only valid in the country the phone is meant for, except for European phones where the warranty is valid all over Europe.
I read another thread where someone else got their phone to work following a similar problem to your. Have a look at the thread below.
/discussions/board/message?board.id=hardware&thread.id=7082
Hope this works for you.
Message Edited by cjlim on 04-Feb-2008 09:17 AM

Worst nokia care and awesome nokia technicians

baught my lumia jus 1 month back...the screen was loosely fixed....and whenever i pressed a bit hard and swipe horizontally the screen would move.....
send it to nokia care (Country:india,
`state:kerala,
place:Thrissur)
on primary investigation from nokia care team, they told me that it was a feature of all lumia 800s.(damn good)
so i requested them to please show it to some one who has some technical knowledge.so they send it to nokia factory(DELHI(india))
After 15days, that is today, i received my lumia back in exactly the same condition i gave it.
The screen was still loosely fixed.
cheers to nokia technicians in the nokia factory.
Nokia care team told me they will again send it for 15days.i said enough.
Selling my nokia lumia 800 tomorrow....i dont know if anybody would wanna buy it.......

I had problems with my lumia 800, the first time I sent it in, it came back scratched etc, the display was just destroyed for a new phone, so I sent it bavk in again, and got a new device all together, it was some nokia certified warranty center that handled my case the first time.
I have to say though that these days such service is not common anymore, so I think nokias customer care is actually good.
And being a former iPhone user, and a long term nokoa user before that, I prefer the lumia over my iPhone hands down, the build quality and os, pretty much everything is just better.

Nokia 5500 - Browsing tips

Tip 1! Goto: Menu: My Own: Web. This will use the S60 browser (installed on the microSD card) to access the internet with a screen display the same as a PC. Mush better than the "services" browser....
Tip 2! ...then goto: Options: Zoom , Decrease font, for easier viewing of the page with limited scrolling...

Thanks for the tip and because no other repair centre close decided to email Nokia this is the response...
Thank you for emailing Nokia Careline.
In response to your email, I wish to assure you that all Nokia products undergo a very thorough quality assurance program with extensive research and development. Nokia maintains the most stringent quality controls available so that we can confidently provide one of the most reliable products in the industry. Hence, there are no generic issues with this or any other Nokia mobile phones.
all Nokia phones come with a 12-month Nokia Limited Warranty from the date of purchase. Should your Nokia 5500 Sport have an issue during the warranty period and is in a warrantable condition, Nokia will assess the mobile phone at our Nokia Care Centre under warranty. However, should your Nokia 5500 Sport need to be assessed outside of the 12-month Limited Warranty, a minimal charge will be incurred.
I cannot believe I have to pay to fix an obvious manufactor fault !

NSeries Warranty Coverage

Since I am planning to buy an N8, I have been reading online about it. I heard that corrosion/failure due to air moisture is not covered, even when you have not spilled water or damaged the phone by any action other than carrying and using it.
Is it true?

The Nokia manufacturer warranty within EU is two years from time of purchase, and elsewhere one year, I think.
With liquid damage, repair centers may primarily try to put it on the user's poor/bad handling of the device, as they may have to fight with Nokia, or pay the fixing/replacement from their own pocket, if they accept it as warranty repairs too easily. So, should it be required, be assertive towards the repair center. I have no experience of the N8 being particularly susceptible to moisture (at least the N8 I have, is fine, but I haven't used it in the rain, or much at all, for that matter).

6102i, nokia suite and "contacts"

6102i, nokia suite and "contacts"
pc: hp eunning windows xp
software: nokia pc suite 6.81.13.0
old phone nokia 6102i
new phone nokia 6102i (warranty replacement)
how connected: ca-42 data cable
the problem:
backed up the old phone fine but when i tried to restore the stuff to new phone only 21 of contacts restored to new phone.
notes:
i re-started the new phone (pc suite told me to)
the logfile for the backup said it backed up the contacts
the logfile for the restore said contacts were not restored
weird stuff: some of the contacts were restored despite what the restore logfile said
logfile is attached:
thanks in advance for your help
jim
Attachments:
log.txt ‏4 KB

are you sure you have all your contacts in old phone in phone memory (not in SIM?)
How many contacts you have alltogether ?

N85 warranty and Camera shutter key problem

Hi,
I have had an N85 for around a year now, and I have had some problems with the phone. The phone has been cared for well, and now the shutter button on the camera has broken. I took it to my local repair centre, and was told that it wasnt covered by the warranty, as it was a "physical problem." I didn't have time to argue the problem, so took my phone back and left.
Was the sales rep correct? I fail to see how it should be anything other than a problem that comes under the warranty. Would I have more luck sending it off to nokia?
Thanks
Rob

If it broke and you weren't misusing it, then it should be covered by the warranty. However it's Nokia's warranty so it's pretty much up to them to decide whether they think it was damaged by you or broke on its own. I think that Nokia's central repair place isn't much more generous than the care points.
If you're in the UK, the retailer or phone provider you got it from has an obligation to make sure it's fit for purpose and reasonably durable. Unfortunately as it's over six months old you're still stuck trying to show that you didn't cause the fault, with an engineer's report or something similar. However it doesn't hurt to ask and they might go ahead and do the repair out of courtesy/loyalty. That was my experience with T-Mobile at any rate.
If it doesn't work out, I think something like Â£30 would be pretty typical for that kind of issue. Depending on how committed you are to the phone, it might be worth it.
Help I'm trapped in a sig factory.

HSPA bug repair by Nokia bodge?

Hi
I sent my nokia 808 in to Nokia under warranty for repair for very unreliable 3g operation. Since its return there is no 3g or 3.5g displayed in the top right of the screen.
I fear that Nokia repair have disabled the 3g and returned it 'fixed' when it isnt.
Is this likeley, and how would I check to ensure 3g is actually working.
Many thanks for any advise!

Hi, kowalski99. Welcome to the Nokia Support Discussions! Just to verify, does this happen all the time regardless of where you are? The network coverage is being influenced by your location. To make sure, kindly observe the phone is a place where 3G connection is strong. Be sure to turn on your data connection. You can also try to use another SIM from another operator to further isolate the issue. Hope this helps.

Nokia X6 SideLock

Hey there, I bought a Nokia X6 16GB last April on pay monthly.
All of a sudden, the sidelock has stopped working, as if the lock itself isnt connected to a switch (it just slides up and down). Since Im on contract, is this covered by Nokia's warranty (I bought from O2) and if so, how would I go about getting it fixed? The side of the actual phone has been loose from day 1, along with a squeaky backplate, but I have had to put up with. This is just annoying now, considering I can't unlock it to get any of my data off of the phone.
Please help, thanks.
Will

Just as well they dropped "The future's bright – the future's Orange" slogan. Orange crippleware strikes again!
Happy to have helped forum with a Support Ratio = 42.5

Nokia's Warranty!!!

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