Not filling data in data base using Idoc

Hi experts,
I have a problem while filling data to data base table. My issue is
I'm transferring data from c4c to crm, when customer filling the custom fields in header level for contacts in C4C, the idoc structure is filled but when I look the database table but000 the custom fields values are not updated.
Thanks,
Ashok.

Hi Ashok
What IDoc basic/extension and message type are you using? And what corresponding process code are you using in the inbound partner profile?
If you are using standard for the above, then definitely the custom fields will not be populated automatically - you will need to have custom logic in a relevant user-exit/BADI to extract the custom fields from the IDoc structure and populate it into the table.
Rgds
Eng Swee

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