Not good to be an existing customer

I understand the need to attract new customers, but come on Verizon, give your long-term customers a break!
I've had fios since it was available in the neighborhood (about 4 yrs now) and have really loved the product.    The issue now is that it's time to renew again, but to keep the similiar level of service my price is going up $10/mon!    With my DVRs and STB my bill is already $175/month for the triple play.    Back when they first started the service I think I was awarded a slightly lower monthly fee - nothing like the deals now!
It kills me to see new customers getting much lower monthly rates, plus free multi-room dvrs and stb boxes for life - that's a massive savings!   Geez verizion, at least give the existing customers the dvr/stb deal or something.   I'm almost willing pay switch back to cable with less service just for the principle of it!  Maybe i'll come back in a year to get back in good graces of verizon as a new customer again!

 I do not understand why Verizon does not think it is important to keep existing customers. I have been with Verizon for almost 3yrs. I want to stay now that my contract is up but all they offer me is the same bundle with a higher price than I currently pay. When I ask about the bundles I see I get the usual new customer only talk. Can someone in Verizon answer me as to why you do not care about your existing customers? Why not offer existing customers who are out of contract that same bundles as new customers? You should consider them new customers since they have the choice to leave so why not try to keep them? Isn't it cheaper for me to keep my boxes and setup instead of sending a service person to a new customer? Again I do not want to switch services but why would I pay more to stay? Why should I feel second rate in Verizon's eyes? My money is just as good as a new customer. If Verizon does not want it than I know many other providers that would jump at it. I guess it is just time to start calling the other providers and say goodbye Verizon.

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