Not receiving HD channels with Digital Economy

ComcastTeds wrote:
bphoke wrote:
Hi, I signed up for the Blast! Service and recently became aware that I am supposed to be receiving HD channels. However, when trying to use any of them I get a message saying that I am not subscribed to them, despite them supposedly being on my lineup. ThanksApologies for the issue and the experience that you described above. The HD technology fee is required in order to receive HD channels on the Comcast cable box. I don't see the HD technology fee currently listed on your account.That makes sense, I thought I saw that mentioned, but wasn't able to locate the option to add that feature in My Services, or do I have to call to set that up? Thanks again

bphoke wrote:
ComcastTeds wrote:
bphoke wrote:
Hi,
I signed up for the Blast! Service and recently became aware that I am supposed to be receiving HD channels. However, when trying to use any of them I get a message saying that I am not subscribed to them, despite them supposedly being on my lineup.
Thanks
Apologies for the issue and the experience that you described above. The HD technology fee is required in order to receive HD channels on the Comcast cable box. I don't see the HD technology fee currently listed on your account.
That makes sense, I thought I saw that mentioned, but wasn't able to locate the option to add that feature in My Services, or do I have to call to set that up?
Thanks again
Please give us a call at 1-800-COMCAST or via chat at the link below where we can verify your identity as the primary account holder and then change your level of service. Thanks for your patience.
https://www.comcastsupport.com/ChatEntry/Protected.aspx

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