Repeat to generate work item when a reviewer submit document

Hi,Experts,
Currently,There is a interesting problem happened in the main work flow. We have added a reviewer for a quotation document at runtime,After the reviewer received the work item,and submited it successfully. Then when we are going to check approval flow again for the quotation document, The old workitem has been really processed, Just Meantime, A new work item has been generated for the same reviewer. Every time when processed old work item successfully,A new work item aways being created As the same time? I don't know why it becomes endless circle?
By the way,we are on SRM 7.0. Does any experts have good suggestions for that?
Thanks in advance!
Best Regards
Alight

Hi,Virender,
        Thanks for your reply quickly.
         Maybe i can not make the problem clear.In fact, My problems is that a reviewer received the document,then open it to add comment or attachment. Then go to press the button 'submit' .After that,We can see that current work item's status has been refreshed in approval flow. Unfortunately,A new work item has been generated as the same time. whatever you do for many time,A new one was always generated.
        Also someone tell me that this is a standard function for the reviewer.Any comments or suggestions will be appreciated.
Thanks & Best Regard
Alight

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<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="" xmlns:xsl="">
<Manifest>
    <Identity>
      <ID>ManagementPack.4ed50994ea2c429b90c35ce575497978</ID>
      <Version>7.5.3079.0</Version>
    </Identity>
    <Name>CSG Activity Configuration Library</Name>
    <References>
      <Reference Alias="EnterpriseManagement">
        <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CustomSystem_Notifications_Library">
        <ID>System.Notifications.Library</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CustomSystem_WorkItem_Library">
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        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
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      <Reference Alias="WorkItem">
        <ID>System.WorkItem.Activity.Library</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CustomSystem_Library">
        <ID>System.Library</ID>
        <Version>7.5.8501.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="SystemCenter">
        <ID>Microsoft.SystemCenter.Library</ID>
        <Version>7.0.8433.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="SystemCenter1">
        <ID>Microsoft.SystemCenter.Subscriptions</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="EnterpriseManagement1">
        <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
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</Manifest>
<TypeDefinitions>
    <EntityTypes>
      <EnumerationTypes>
        <EnumerationValue ID="Enum.0310a1967d4f45fda23ea464a60b1ef2" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="0" />
        <EnumerationValue ID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="1" />
        <EnumerationValue ID="Enum.68058de61b104017a4d178194de3e488" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="2" />
        <EnumerationValue ID="Enum.283f7ddd56634128830734de08c73640" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.Cancelled" Ordinal="0" />
        <EnumerationValue ID="Enum.100aa0a706714eec8b7b5c7b990d1e65" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.Cancelled" Ordinal="1" />
      </EnumerationTypes>
    </EntityTypes>
</TypeDefinitions>
<Categories>
    <Category ID="Category.cd3bac78d7554867a0d2ece6caae3924" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
      <ManagementPackName>ManagementPack.4ed50994ea2c429b90c35ce575497978</ManagementPackName>
      <ManagementPackVersion>7.5.3079.0</ManagementPackVersion>
    </Category>
    <Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration4337717a_fe4d_4c35_92d1_9f311386c4dc.Category" Target="Template_3eb58722beb54dcb8355a5f2c1b90618" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration"
/>
    <Category ID="Category.c2ae1029246d49aabe06c911e9823189" Target="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions"
/>
    <Category ID="Category.d7c2355de06a46bda88616c9e15532f8" Target="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration"
/>
</Categories>
<Monitoring>
    <Rules>
      <Rule ID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true"
Remotable="true" Priority="Normal" DiscardLevel="100">
        <Category>System</Category>
        <DataSources>
          <DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
            <Subscription>
              <InstanceSubscription Type="7ac62bd4-8fce-a150-3b40-16a39a61383d">
                <UpdateInstance>
                  <Criteria>
                    <Expression>
                      <SimpleExpression>
                        <ValueExpression>
                          <Property State="Post">$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Status$</Property>
                        </ValueExpression>
                        <Operator>NotEqual</Operator>
                        <ValueExpression>
                          <Value>{50c667cf-84e5-97f8-f6f8-d8acd99f181c}</Value>
                        </ValueExpression>
                      </SimpleExpression>
                    </Expression>
                  </Criteria>
                </UpdateInstance>
              </InstanceSubscription>
              <PollingIntervalInSeconds>60</PollingIntervalInSeconds>
              <BatchSize>100</BatchSize>
            </Subscription>
          </DataSource>
        </DataSources>
        <WriteActions>
          <WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
            <Subscription>
              <VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
              <EnableBatchProcessing>true</EnableBatchProcessing>
              <WindowsWorkflowConfiguration>
                <AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
                <WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
                <WorkflowParameters>
                  <WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
                  <WorkflowArrayParameter Name="DataItems" Type="string">
                    <Item>$Data/.$</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="InstanceIds" Type="string">
                    <Item>$Data/BaseManagedEntityId$</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="TemplateIds" Type="string">
                    <Item>8b923d68-66e1-6008-c566-803e26cf4707</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="PrimaryUserList" Type="string">
                    <Item>6b633364-514a-8e5d-2857-29784d526367</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
                    <Item>$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem.Activity']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
                    <Item>$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem.Activity']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
                  </WorkflowArrayParameter>
                </WorkflowParameters>
                <RetryExceptions />
                <RetryDelaySeconds>60</RetryDelaySeconds>
                <MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
              </WindowsWorkflowConfiguration>
            </Subscription>
          </WriteAction>
        </WriteActions>
      </Rule>
    </Rules>
</Monitoring>
<Templates>
    <ObjectTemplate ID="Template_3eb58722beb54dcb8355a5f2c1b90618" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
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to your service request has been updated</3081></Property>
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      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">True</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><3081>&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
&lt;html xmlns="" xmlns:m="" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"&gt;
&lt;head&gt;
&lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&gt;
&lt;style&gt;&lt;!--
* { padding: 2; margin: 2; }
body p {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 0.8em; color: #333;}
.contentTable td { ; margin: 0; padding: 3px 7px 4px 7px; border-bottom: 1px solid #E9E9E9;;}   /* TOP, RIGHT , BOTTOM, LEFT   */
.formHeader td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; font-weight:bold}
.formlabel { background-color:#E9E9E9; width: 200px; font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt; color: #616a76; font-weight: bold;}
.formBody { font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt;    color: #000; }
.HeaderText { padding: 3px; font-family: Verdana, Arial, Helvetica, sans-serif; font-weight: bold; font-size: 1.2em; }
.redTextBig {color: #990000; font-weight: bold; font-size: 1.2em;}
.redTextSmall {color: #990000; font-weight: bold;}
.greenText {color:#009933; font-weight: bold; font-size: .8em; }
.lightGreyText {color:#999999 }
--&gt;&lt;/style&gt;
&lt;title&gt;SR-Created - User&lt;/title&gt;
&lt;/head&gt;
&lt;body&gt;
&lt;table class="contentTable" style="width: 100%" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style="background-color:#E9E9E9; padding: 5px 5px 5px 20px;" class="HeaderText"&gt;An activity related to your service request has been updated&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background-color:#FFFFCC; padding: 15px 10px 15px 20px;" &gt;&lt;p class="redTextBig"&gt;** Please note the Support request system has changed **&lt;/p&gt;
&lt;p class="greenText"&gt;All communication related to this request must now be done via email.&lt;br/&gt;
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   For this to work you &lt;span class="redTextSmall"&gt;MUST NOT edit the subject of the email.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;If you have any questions please contact us at &lt;strong&gt;[email protected]&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table class="formHeader" style="width: 100%; background-color:#ECF0FF; border-bottom: 1px #C0C0C0 solid" cellpadding="7px" cellspacing="0"&gt;
&lt;tr&gt;
&lt;td style="width:300px; padding: 7px;"&gt;&lt;p&gt;Activity Priority:
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Priority$
&lt;/p&gt;&lt;/td&gt;
&lt;td style="width:360px; padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;td style="padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table style="width: 100%" class="contentTable" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Assigned Technician&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity Title&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity description&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Activity Category&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Area$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Created Date:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Organisation: &lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" background-color:#FFFFCC; padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Status:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;&lt;strong&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Stage$
&lt;/strong&gt; &lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 9px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Title:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Details:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class="formlabel" colspan="3" style="padding: 7px;"&gt;&lt;p class="lightGreyText"&gt;Last Modified: $Context/?$LastModified$?&lt;/p&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;/body&gt;
&lt;/html&gt;
</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ManualActivity$7ac62bd4-8fce-a150-3b40-16a39a61383d</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
    </ObjectTemplate>
    <ObjectTemplate ID="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><3081>FROM WORKFLOW - Manual Activity Work Item ID: [$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]
- Related SR ID: [$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$] - An activity related
to your service request has been updated</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">True</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><3081>&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
&lt;html xmlns="" xmlns:m="" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"&gt;
&lt;head&gt;
&lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&gt;
&lt;style&gt;&lt;!--
* { padding: 2; margin: 2; }
body p {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 0.8em; color: #333;}
.contentTable td { ; margin: 0; padding: 3px 7px 4px 7px; border-bottom: 1px solid #E9E9E9;;}   /* TOP, RIGHT , BOTTOM, LEFT   */
.formHeader td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; font-weight:bold}
.formlabel { background-color:#E9E9E9; width: 200px; font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt; color: #616a76; font-weight: bold;}
.formBody { font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt;    color: #000; }
.HeaderText { padding: 3px; font-family: Verdana, Arial, Helvetica, sans-serif; font-weight: bold; font-size: 1.2em; }
.redTextBig {color: #990000; font-weight: bold; font-size: 1.2em;}
.redTextSmall {color: #990000; font-weight: bold;}
.greenText {color:#009933; font-weight: bold; font-size: .8em; }
.lightGreyText {color:#999999 }
--&gt;&lt;/style&gt;
&lt;title&gt;SR-Created - User&lt;/title&gt;
&lt;/head&gt;
&lt;body&gt;
&lt;table class="contentTable" style="width: 100%" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style="background-color:#E9E9E9; padding: 5px 5px 5px 20px;" class="HeaderText"&gt;An activity related to your service request has been updated&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background-color:#FFFFCC; padding: 15px 10px 15px 20px;" &gt;&lt;p class="redTextBig"&gt;** Please note the Support request system has changed **&lt;/p&gt;
&lt;p class="greenText"&gt;All communication related to this request must now be done via email.&lt;br/&gt;
   You can update this support request with comments by &lt;span class="redTextSmall"&gt;replying to this email&lt;/span&gt;&lt;br/&gt;
   For this to work you &lt;span class="redTextSmall"&gt;MUST NOT edit the subject of the email.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;If you have any questions please contact us at &lt;strong&gt;[email protected]&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table class="formHeader" style="width: 100%; background-color:#ECF0FF; border-bottom: 1px #C0C0C0 solid" cellpadding="7px" cellspacing="0"&gt;
&lt;tr&gt;
&lt;td style="width:300px; padding: 7px;"&gt;&lt;p&gt;Activity Priority:
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Priority$
&lt;/p&gt;&lt;/td&gt;
&lt;td style="width:360px; padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;td style="padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table style="width: 100%" class="contentTable" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Assigned Technician&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity Title&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity description&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Activity Category&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Area$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Created Date:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Organisation: &lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" background-color:#FFFFCC; padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Status:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;&lt;strong&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Stage$
&lt;/strong&gt; &lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 9px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Title:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Details:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class="formlabel" colspan="3" style="padding: 7px;"&gt;&lt;p class="lightGreyText"&gt;Last Modified: $Context/?$LastModified$?&lt;/p&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;/body&gt;
&lt;/html&gt;
</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ManualActivity$7ac62bd4-8fce-a150-3b40-16a39a61383d</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
    </ObjectTemplate>
</Templates>
<LanguagePacks>
    <LanguagePack ID="ENU" IsDefault="false">
      <DisplayStrings>
        <DisplayString ElementID="ManagementPack.4ed50994ea2c429b90c35ce575497978">
          <Name>CSG Activity Configuration Library</Name>
          <Description>Use this one the other one is corrupt</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.0310a1967d4f45fda23ea464a60b1ef2">
          <Name>On Hold Customer</Name>
          <Description>Waiting for the customer</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6">
          <Name>On Hold IT</Name>
          <Description>Waiting for IT</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.68058de61b104017a4d178194de3e488">
          <Name>On Hold Supplier</Name>
          <Description>Waiting for Supplier</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.283f7ddd56634128830734de08c73640">
          <Name>Cancelled No Response from Client</Name>
          <Description>If we are waiting for something from the client and they do not respond in time.</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.100aa0a706714eec8b7b5c7b990d1e65">
          <Name>Cancelled Duplicate Activity</Name>
        </DisplayString>
        <DisplayString ElementID="Template_3eb58722beb54dcb8355a5f2c1b90618">
          <Name>CSG MA: Updated</Name>
          <Description>Email for updates to a Manual Activity
MUST add SeedRole='Target' after WorkItemContainsActivity' with spaces around it
Must type it in manually
Related SR info comes from Contains Activity</Description>
        </DisplayString>
        <DisplayString ElementID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0">
          <Name>CSG MA: Updated</Name>
          <Description>Sent to Stephen, Assigned to & Affected User
Affected user not receiving
Needds MP XML edit see blog
No Queue
Status Does Not = Pending</Description>
        </DisplayString>
        <DisplayString ElementID="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924">
          <Name>CSG MA: Updated - for workflow</Name>
          <Description>Email for updates to a Manual Activity
MUST add SeedRole='Target' after WorkItemContainsActivity' with spaces around it
Must type it in manually
Related SR info comes from Contains Activity</Description>
        </DisplayString>
      </DisplayStrings>
    </LanguagePack>
    <LanguagePack ID="ENA" IsDefault="false">
      <DisplayStrings>
        <DisplayString ElementID="Enum.0310a1967d4f45fda23ea464a60b1ef2">
          <Name>On Hold Customer</Name>
          <Description>Waiting for the customer</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6">
          <Name>On Hold IT</Name>
          <Description>Waiting for IT</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.68058de61b104017a4d178194de3e488">
          <Name>On Hold Supplier</Name>
          <Description>Waiting for Supplier</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.283f7ddd56634128830734de08c73640">
          <Name>Cancelled No Response from Client</Name>
          <Description>If we are waiting for something from the client and they do not respond in time.</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.100aa0a706714eec8b7b5c7b990d1e65">
          <Name>Cancelled Duplicate Activity</Name>
        </DisplayString>
        <DisplayString ElementID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0">
          <Name>CSG MA: Updated</Name>
          <Description>Sent to Stephen, Assigned to & Affected User
Affected user not receiving
Needds MP XML edit see blog
No Queue
Status Does Not = Pending</Description>
        </DisplayString>
      </DisplayStrings>
    </LanguagePack>
</LanguagePacks>
</ManagementPack>

Delete SC line item when a follow-on document is created

Hi
We are working in a classic scenario.
When a shopping cart is created from a catalog, it automatically creates a Purchase order in ECC.
However, users are able to delete the line items of the cart when a follow-on document is created and vendor is ready to supply the material.
How to restrict the users deleting the SC line items?
PV.

Hi Azad,
Thanks for your quick reply.
We are on to SRM5.0 (SRMSERVER 550 SP11).
Even though it is standard functionality, still it is behaving the way explained.
Tried to look for OSS notes and could not find one for my version. We may take up with SAP.
Meanwhile, as this is causing lot of problem to business, I may have to achieve this by any means.
Please throw your tips.
pv

"You can also" link in UWL work item when using user decision step in workflow

Hi,
Just want to check if anybody has tried adding links to this section in the UWL when using user decision step? I need to pass some custom links which will be calling some webdynpro applications and backend transactions. I have read somewhere that Ineed to modify the XML file but don' t know how the next steps once I have defined (i.e. how to handle those links).
Thanks in advance.
Rammel

Hi Rammel
I hope you are keeping well and many thanks for using the SAP Discussion Forums .
Based upon your scenario you mentioned that:
You want to add links to the "You Can Also" section in the UWL with user decision steps
In an effort to pass custom links (calling web dynpro) applications.
You wish to know how to modify the XML
Ok now based upon the scenario there are two key points regarding XML files and efforts to change them.
Remember that XML in terms of the UWL follow the notion of precedence. Now that means that once you make a change to an XML file you need to re-upload it to realize changes. To re-upload an XML file and realized changes you need to do so with a "High" or "Very High" priority and also ensure that the UWL Cache has been cleared of the UWL Service restarted so changes can be realized.
The second key point is to ensure that you backup all current XML files before making any changes so you can easily revert those changes if required.
Now reverting back to your query, the XML files and the "You Can Also" section. Kindly see the documentation outlined below as here you are going to make changes to the I-View configuration:
Configuring the UWL
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a3461636-0301-0010-3787-978f5ac8bd45?overridelayout=t…
UWL Content Configuration
UWL Content Configuration - Configuring the Universal Worklist - SAP Library
Kindly update me as per your findings.
Kind Regards & All The Best
Troy - Enterprise Portal Support Engineer

Attaching a word document to the work item

Hello Everyone,
I want to send an attachment with the work item. My requirement is as follows.
Iam working on CRM. The Business Object which Iam using is BUS2000116. In this Activity, there is an attacment tab. Here the user will generate a word document which is populated with the values from the Activity.
I need to send this word document as an attacment through a work item when status gets changed.
I can send the work item. But in my BO BUS2000116, the attachment is not being shown. So I can't do any binding to the Container element Attach_objects.
Please let me know how to achieve this.
Regards
Hari

Use SAP_WAPI_ATTACHMENT_ADD function module.
or There is also a step type in 4.6 you can use in the workflow -Generate
Document from a template. You can create doc template (e.g. using
MS Word) and insert a placeholders in the text which would at
generation time be substituted with values from corresponding container
elements.
<inappropriate content removed by moderator>
Thanks
Yogesh Sharma
Edited by: Mike Pokraka on Jul 1, 2008 1:34 PM

Change tekst work item e-mail

Hi all,
We use SRM 5.0 with the classic scenario.
I would like to change the tekst of a standard generated work item e-mail, for e.g. the mail send to the requestor when a approver changes/ disapproves a shopping cart.
I can't find any threads about this issue. Note: we don't use offline approval.
Hope you can help me.
Kind regards,
JvE

Hi,
Solved it my self:
1. SAP Implementation Guide->SRM Server->Cross-Application Basic Settings->SAP Business Workflow->Maintain Standard Settings for SAP Business Workflow>Maintain Runtime Environment
2. select Document Generation/Form Integration en press Execute.
3. open WF Customizing: Document Generation and double click Edit Document
4. Very important!! Default screen setting is Display, so set screen to Change mode first!
Text can be changed in display mode, but the changes are discarded when leaving the tranaction.
5. choose Other standard task
6. Continue with asterisk
7. search for object e.g:
Approve SC: WebAppr20A1 or WebAppr20A2
Accept or change rejection: TotRejectSC
8. Edit text
9. Save changes
Good luck!
Ten points for myself
Regards,
JvE

Nightly build failure is not making BUG work item on test failure

Hello,
We are using VSO for everything and builds are handled through our own build server.
Everything is working fine however for all nightly builds, when they fail on tests (the whole point of nightly builds), it is not generating a new bug.
There are no errors that I can see on build result even on the diagnostic logging verbosity.
What I see is that, it never gets into section to generate work item on build failure.
It does not even try to make a work item.
I tried several different settings as well.
Associate Changesets and Work Items: True or False [Final value True]
Label Sources: True or False [Final Value True]
Create Work Item on Failure: Always True

Hi Sseyaliglu,
Thanks for your post.
As you’re using VSO, I moved this post to VSO forum for the better response.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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How can I specify an area path for the work item created on build failure?

In our department we are working with multiple build definitions for different parts of one Team project. We heavily use the Team Project feature. Teams are defined by area path nodes, so each team can only see it's area path. No one (except the admins)
can see the root project node.
When a build breaks, TFS generates a Bug. Unfortunately, this bug is assigned to the area path root node, so nobody can see the generated bug and act on it.
We would prefer to specify the area path for the generated work item in the build definition (not template, but property of a build definition), as every build belongs exclusively to one team.
I have found that you can populate fields of the generated work item by filling the "custom fields" of the "create work item" activity. But how do I set the area path as a parameter?
Guenter

Hi Cuenter,
Thanks for your post.
You should set the value like below in that activity:
New
Dictionary(Of
String,
String)
From {{"Area
Path",
"teamprojectname\areaname"}}
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Closing Collections Work Items based on FI-CA Transactions

Hello Colleagues,
We have a requirement to close Collections Work Items when certain transactions are performed, e.g. Creation of Instalment Plan, Write-off, Payments to name just a few.
Because some of these items involve clearings, Dunning will not be triggered for the cleared items. Therefore I assume the Dunning BRF configuration cannot be used to close the Work items.
Is the only way to close work items when these FICA transactions are performed is by coding FICA Event logic that is specific to each of the transactions? (e.g. use a Write-Off Event to close work items when items are written off, an Installment Plan Event when Installment Plan is created, and so on? )
Your insights will be very helpful.
Thanks in advance,
Ivor Martin

Thanks Bill.
I understand and agree with the expectation gap about Instalment Plans.
Some good news on clearing of dunned items:
We did some more testing after un-checking the "Enforcement" Work item in the Work item category configuration.
Now the work item is closed when the document that is in dunning is cleared (i.e. via payments, write-offs, reversals, acct maintence, etc). The Work item Status turns to "G" (closed due to incoming payment).
I have logged an OSS in regards to the Instalment Plan on the request of my client - I would be surprised if they send us a fix to close the work item upon creation of an Instalment Plan. I think we will end up coding our work item closing logic in FI-CA Event 3040 (after the Instalment Plan is created).
Regards,
Ivor

Link to inbox on express work item dialog box

Hi Friends,
Is there a way to delete the link to inbox from express message dialog box, for some express work items?
Any input is much appreciated
Thanks
Vijay

Thank you all.
Well, we are using fax attachment to Journal entries(JE) which is subject to approval. If a user deletes the attachment from JE I'm sending the express work item to refax the supporting documents so that it can be sent back for approval.
The problem here is, If the user deletes the attacment from FBV2, he gets the express message, goes to inbox, executes the work item to fax the supporting document which gets attached to JE and JE goes for approval. Once it is approved It gets posted in the background. If the user, who deleted the attachment remains in the inbox when JE is approved he is technically blocking the JE and hence posting is failing.
I can change the work item priority and send a normal work item and a mail to his outlook regarding the deletion and need for refaxing. But business wants express message to refax.
Hope this will help you sugest some solution.
Thanks
Vijay

Collections Work Item (Processing deadline)

Hello Colleagues,
I am trying to determine how the Processing deadline works for Collections Work Items in IS-U.
If I assign a Work Item Category a Processing deadline of 7 days, (Mandatory = Blank) and I trigger a Work Item today, I can see that the Run Date on the header table DFKKWL is set to 7 days past the creation date of the Worklist.
However, when I do run dunning with Issue date 7 days later, the Work Item is not closed (Still Open). This is not an enforcement work item.
If you have successfully worked with Processing Deadlines before, I'd really appreciate it if you could share your experiences.
Thanks a lot.
Regards,
Ivor Martin

Hi William,
in my project we want to use processing deadlines to automatically close work items when run date is past for work items (mandatory= blank and enforcement= blank) which are still open (statuts New or In process). This should be done before dunning is launched each day.
I understood that the processing deadline is informational and has no functionality in dunning.
But I was hoping that a standard way would exist do it? (in function module FKK_0350_WLI_CREATE_AND_CLOSE, or other standard program to launch)
I didn't find anything about that and any help would be appreciated.
Thanks a lot.
Regards,
Emilie

Repeats for work items with temporary errors for background WI

Hi!
I have a task that generates a temporary error method in order to activate the Repeats for work items with temporary errors. It currently has 5 repeats at intervals of 2 min. After running above the WI-status is 'Error'. When Restart by SWPR runs only once and sends the message 'Work item set to error following 05 failed attempts'.
Please can tell me any way that when run again relaunch fixed repetitions.
I welcome your comments.
Thanks.
Regards,
Raisme Wilhelm

Hi Raisme,
Please show me since it is the design of the workflow. It is probable that you are inside a repetitive sequence that send several work items.
Best Regards
Victor Enzo
Edited by: Victor Enzo Montenegro on Feb 23, 2011 3:34 PM

Error in Fork Step causing issue in generating next work items

All,
We have ECC 6.0 with the following SP:
SAP_BASIS 700 0012 SAPKB70012 SAP Basis Component
SAP_ABA 700 0012 SAPKA70012 Cross-Application Component
I have this strange issue. In one of my custom workflows, i am using a Fork step with 02/ 02 necessary outcomes. In branch 1, i am sending a mail to a user's e-mail id. In branch 2, i have 3 activity steps for another user. Step 1 is to display an invoice and step 2 is a user decision to apprve/deny this invoice.
I know that during runtime, at the Fork step, the work item for branch 1 and the 1st work item for activity step 1 in branch 2 get generated almost simultaneously(though with some small time difference). This is OK. But the issue is, when the sendmail in branch 1 errors out due to some error, and when step 1 is finished successfully by another user, the work item for 2nd activity step in branch 2 is not getting created.
As i understand, in the Fork, the 2 branches, execution should be independent of each other, that means, the work item creation and execution of branch 1 and 3 steps in branch 2 should be happening independently. But, this doesn't seem to be the case.
I understand when the sendmail in branch failed, the wflow is set to 'Error' Status.But there is already an open workitem for step 1 of branch 2. When this workitem is completed successfully, I expect the work item for 2nd step should get generated.But this is not happening. But, when i restart the whole workflow using SWPR, it generates the witem for 2nd step in branch 2. And still the wflow is in 'Error' status.
When the user finishes the 2nd workitem of branch 2, the next work item for 3rd step is not getting generated. Instead i needed to restart the whole wflow again and this time, it generated the 3rd witem in ranch 2.
To my understanding, when a Fork is there, if i specify 02/02 outcomes necessary, these 2 branches should go in parallel, both creation and execution of workitems, until they are joined. And at this point, if the whole Fork step is successful, then workflow will proceed further with steps below the Fork. Shouldn't this be the case ?
Anybody had similar issue? Pl share your thoughts on this. I'd really appreciate if somebody can clarify whats going on in the above case and how to fix this.
Thank you in advance
Regards,
venu
Edited by: Venugopal Jogi on Jun 10, 2009 5:58 PM

Hi Arghadip,
Thanks for your reply. You said
"When a Workflow goes into error the processing should stop whether it is in same branch or in different.".
If this is correct, then as i explained earlier, when i restart the workflow without fixing the errored branch, then also, the next work item should not be created..Right ? But, it is. I didn't fix the errored branch but simply restarted the workflow. Then it created the witem for 2nd step, in the branch 2 that is not errored.
How can this be, the branch 1 is still in ERROR status only. So, can you pl clarify if something else might be going on here.
Also, fixing the issue is fine. But, the SendMail step in branch 1 is just an information only and per business requirement, this should not be holding up the approval process. And if we don't process the invoice in time, just because of some informational mail errored out, this will not be a feasible solution to the client,Right ? That's the whole reason i am using Fork step, so that they both proceed parallelly (independently).
If step 1 is a pre-requisite for step 2, then it makes sense to fix error in step 1 so that we can proceed with step 2.
Any other thoughts on this.....
Regards,
venu

Work Item to be disappeared from user1 inbox when escalated to user2

Hi,
I created a customising workflow for Credit Memo Request with 2 escalations for approval. I have used Fork operation to get this functionality with Requested start option in 2nd and 3rd branch to escalate after 3 and 6 days respectively if not the document is approved by the agent in branch 1.
Every thing works fine, but the client wants the work item to be removed from USER1's inbox when escalates to USER2 and from USER1 & USER2's inbox when escalated to USER3.
Could you guide how can we do it in my case.
Thanks in advance.
Edited by: Jaya on Sep 30, 2010 10:26 AM

HI Jaya,
you can make use of 'Processing Obsolete' here as it would remove workitems from the approvers inbox whose deadline is missed.
First of all , in the decision step make 'processing obsolete' active under 'outcome tab' of the task.
Use latest end with time as 3 days and action as modeled.Now in modeled deadline, make use of process control step and select 'set workitem as obsolete' and put step number of your dialogue step in 'workflow step'.
This will make the workitem diasppear from the approver inbox once the deadline is missed after 3 days.
Now to repeat the process fro 2nd and 3rd approver , put all of this in a loop, and before loop ends, find the next approver id in the outcome 'Processing obsolete' of the desicion step.and pass this id to the expression used for approver.
The loop condition can be a flag that is set to X when a deadline is reached. To do so, add a container operation in modeled deadline before process control step that will put the flag X.
So loop will continue to second pass if deadline is missed and hence so on till 3rd approver.Formulate condition for highest level of approval too.
Hope this helps.
Regards,
Sangvir Singh

Repeat to generate work item when a reviewer submit document

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